Transit Productivity Evaluation FY 2020 Fresno Area Express/Handy Ride Clovis Stageline/Roundup Fresno County Rural Transit Agency Consolidated Transportation Service Agency March 12, 2021 Fresno Council of Governments 2035 Tulare Street, Suite 201 Fresno, CA 93721 559-233-4148 www.fresnocog.org The preparation of this report has been financed in part through a grant from the U.S. Department of Transportation, the Federal Transit Administration, and in part through local funds from the Fresno Council of Governments ii FY 2020 TRANSIT PRODUCTIVITY EVALUATION TABLE OF CONTENTS INTRODUCTION .................................................................................................................................... vii Overview of Fresno County Public Transportation Systems .....................................................................vii SECTION I FRESNO AREA EXPRESS/HANDY RIDE I. SUMMARY DESCRIPTION OF SERVICES .............................................................................I-3 II. SIGNIFICANT SERVICE CHANGES OR ACTIVITIES ..........................................................I-3 COVID-19 ....................................................................................................................................I-3 Demographic Changes ..................................................................................................................I-4 Americans with Disabilities Act ...................................................................................................I-4 New Fixed-Route Services and Minor Service Modifications .....................................................I-4 Exterior Advertising ......................................................................................................................I-4 Bike and Bus Program ..................................................................................................................I-4 Ramp Deployments .......................................................................................................................I-4 Administration ..............................................................................................................................I-5 Planning ........................................................................................................................................I-5 Operations .....................................................................................................................................I-6 Maintenance ..................................................................................................................................I-7 Public Information and Community Outreach ..............................................................................I-7 Capital Projects ..............................................................................................................................I-8 III. TRIENNIAL PERFORMANCE AUDIT RECOMMENDATIONS (FY2016) ..........................I-10 A. Moore and Associates (State - TDA Required Audit) ............................................................I-10 B. Interactive Elements, Inc. (Federal - FTA Required Audit) ....................................................I-11 IV. FRESNO AREA EXPRESS/HANDY RIDE: FY2020 PRODUCTIVITY COMMITTEE RECOMMENDATIONS ...................................................................................I-22 V. HIGHLIGHTS OF PRODUCTIVITY DATA Fresno Area Express .................................................................................................................... I-23 Handy Ride Division ................................................................................................................... I-24 SECTION II CLOVIS TRANSIT, STAGELINE, AND ROUNDUP I. SUMMARY DESCRIPTION OF SERVICES ............................................................................ II-2 II. SIGNIFICANT SERVICE CHANGES OR ACTIVITIES ......................................................... II-2 Service ......................................................................................................................................... II-4 Planning ....................................................................................................................................... II-4 Marketing..................................................................................................................................... II-5 III. FOLLOW-UP OF THE TRIENNIAL PERFORMANCE AUDIT (FY2016 TO FY2018) ……II-6 IV. FY2020 PRODUCTIVITY EVALUATION COMMITTEE RECOMMENDATIONS............................................................................................................. II-6 V. HIGHLIGHTS OF PRODUCTIVITY DATA ............................................................................. II-8 Clovis Stageline .......................................................................................................................... II-8 Clovis Roundup .......................................................................................................................... II-9 iii SECTION III FRESNO COUNTY RURAL TRANSIT I. SUMMARY DESCRIPTION OF SERVICES ...........................................................................III-2 II. SYSTEM SERVICE AND ADMINISTARTIVE CHANGES...................................................III-4 FCRTA Service Modifications for FY2020 ................................................................................III-4 Marketing of Transit Services ..................................................................................................... III-8 FCRTA Technology Upgrades ...................................................................................................III-9 Management and Organization ...................................................................................................III-9 Request for Proposal (RFP) for Transit Operations and Maintenance Contractor .....................III-9 Accessible Services in Compliance with the ADA and Subsequent Implementation Regulations ............................................................................................................................... III-10 Responsibilities and Mandates under the Clean Air Act of 1990, the San Joaquin Valley Basin Air Quality Plan, and the Fresno Council of Government’s Transportation Control Measures (TCM) Plan and Congestion Management Plan (CMP) ...........................................III-10 Driver Training ......................................................................................................................... III-12 Vehicle Maintenance ................................................................................................................ III-13 III. TRIENNIAL PERFORMANCE AUDIT RECOMMENDATIONS FY2016 TO FY2018 .....III-14 IV. HIGHLIGHTS OF PRODUCTIVITY DATA ..........................................................................III-16 Overall System .......................................................................................................................... III-16 Clarifications............................................................................................................................. III-17 Subsystem Comments ............................................................................................................... III-18 V. FCRTA: FY2020 PRODUCTIVITY COMMITTEE RECOMMENDATIONS ......................III-25 SECTION IV CONSOLIDATED TRANSPORTATION SERVICES AGENCY FOR THE FRESNO METROPOLITAN AREA AND RURAL FRESNO COUNTY (CTSA) I. BACKGROUND ........................................................................................................................ IV-2 II. SUMMARY DESCRIPTION OF SERVICES ...........................................................................IV-2 III. ANNUAL AND TRIENNIAL REVIEW PROCESS .................................................................IV-4 IV. SIGNIFICANT SERVICE/ADMINISTRATIVE CHANGES ...................................................IV-4 Passenger Transportation ............................................................................................................ IV-4 Meal Delivery Transportation .................................................................................................... IV-5 Vehicle Maintenance ................................................................................................................. IV-6 Administrative Structure and Training .......................................................................................IV-6 V. OVERALL CTSA SERVICES ...................................................................................................IV-7 Vehicle Maintenance ................................................................................................................. IV-7 Driver Training .......................................................................................................................... IV-7 Insurance .................................................................................................................................... IV-7 VI. TRIENNIAL PERFORMANCE AUDIT FOR FY2016, 2017. 2018 .........................................IV-8 VII. HIGHLIGHTS OF PRODUCTIVITY DATA ............................................................................IV-9 VIII. CTSA: PRODUCTIVITY COMMITTEE RECOMMENDATIONS FY2018 ........................IV-11 iv INDEX OF TABLES TABLE 1 Fresno County Public Transportation Systems, FY2020