Netcool Agile Service Manager 1.1.10 Installation, Administration and User Guide 04 June 2021 IBM Note Before using this information and the product it supports, read the information in “Notices” on page 417. This edition applies to Version 1.1.9 of IBM Netcool Agile Service Manager (product number 5725-Q09) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright International Business Machines Corporation 2016, 2021. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Tables................................................................................................................. vii Preface.................................................................................................................xi About the latest release.............................................................................................................................. xi Chapter 1. Product overview..................................................................................1 Components................................................................................................................................................. 3 Glossary........................................................................................................................................................6 Chapter 2. Planning............................................................................................... 9 Hardware requirements...............................................................................................................................9 Software requirements.............................................................................................................................. 10 Sizing reference......................................................................................................................................... 11 Chapter 3. Installing Agile Service Manager..........................................................13 Installing on-prem..................................................................................................................................... 13 Installing the Agile Service Manager services.....................................................................................13 Adding new observers (on-prem)........................................................................................................ 28 IBM Installation Manager.....................................................................................................................28 Installing the hybrid integration kit..................................................................................................... 30 Configuring DASH user roles................................................................................................................32 Uninstalling a legacy Agile Service Manager UI using the Installation Manager................................33 Uninstalling the Netcool Agile Service Manager core services........................................................... 34 Installing on OCP....................................................................................................................................... 35 Adding new observers (on OCP).......................................................................................................... 35 Installing on OCP (Watson AIOps)............................................................................................................ 36 Preparing the OCP cluster....................................................................................................................36 Installing on OCP for Watson AIOps (without NOI)............................................................................ 38 Configuring alternative storage............................................................................................................45 Uninstalling on OCP for Watson AIOps................................................................................................45 Agile Service Manager Operator properties........................................................................................ 47 Sizing reference (Watson AIOps only)................................................................................................. 50 Chapter 4. Configuring components..................................................................... 53 Configuring the Jenkins plugin.................................................................................................................. 53 Refining Jenkins integration and visualization.................................................................................... 57 Configuring application discovery service.................................................................................................61 Application discovery service configuration template........................................................................ 65 Supported application discovery accessListTypes and properties.....................................................68 Configuring Db2 for application discovery (OCP only)........................................................................ 70 Configuring the network discovery services............................................................................................. 85 Discoverable technologies and devices...............................................................................................90 Configuring EMS and SFTP for collectors............................................................................................ 92 Network discovery service configuration template.............................................................................94 Configuring a hybrid system...................................................................................................................... 96 Configuring Humio integration (on-prem only)......................................................................................... 96 Chapter 5. Running Observer jobs........................................................................ 99 Defining observer security.........................................................................................................................99 iii Configuring encryption and authentication......................................................................................... 99 Defining observer jobs using the UI........................................................................................................ 103 Configuring ALM Observer jobs..........................................................................................................104 Configuring Ansible AWX Observer jobs............................................................................................106 Configuring Application Discovery Observer jobs............................................................................. 108 Configuring AppDynamics Observer jobs..........................................................................................110 Configuring AWS Observer jobs.........................................................................................................111 Configuring Azure Observer jobs....................................................................................................... 113 Configuring BigFix Inventory Observer jobs......................................................................................115 Configuring Ciena Blue Planet Observer jobs....................................................................................117 Configuring Cisco ACI Observer jobs.................................................................................................120 Configuring Contrail Observer jobs....................................................................................................123 Configuring DNS Observer jobs..........................................................................................................127 Configuring Docker Observer jobs..................................................................................................... 129 Configuring Dynatrace Observer jobs................................................................................................132 Configuring File Observer jobs...........................................................................................................134 Configuring GoogleCloud Observer jobs............................................................................................136 Configuring IBM Cloud Observer jobs............................................................................................... 137 Configuring ITNM Observer jobs........................................................................................................139 Configuring Jenkins Observer jobs.................................................................................................... 141 Configuring Juniper CSO Observer jobs............................................................................................ 142 Configuring Kubernetes Observer jobs..............................................................................................144 Configuring Network Discovery Observer jobs..................................................................................148 Configuring New Relic Observer jobs...............................................................................................