Service Reference Guide 1st Quarter, 2002 b Compaq Service Reference Guide 1st Quarter, 2002 Part Number: 252312-002 Spare Part Number: 259968-001 March 2002 © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Deskpro are trademarks of the Compaq Information Technologies Group, L.P iPAQ is a trademark of Compaq Information Technologies Group, L.P. in the United States and other countries. Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft Corporation in the U. S. and other countries. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U. S. and other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. the warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. WARNING: Text set off in this manner indicates that failure to follow Å directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow Ä directions could result in damage to equipment or loss of information. Service Reference Guide 1Q02 Edition (March 2002) Part Number: 252312-002 Spare Part Number: 259968-001 Contents 1 Installing the Operating System 1.1 MicrosoftWindows98/Me/XP........................................1–1 1.1.1 Installing or Upgrading Device Drivers . 1–1 1.2 Microsoft Windows NT Workstation 4.0 or Windows 2000 Professional. 1–2 1.2.1 Installing or Upgrading Device Drivers . 1–3 1.2.2 CreatinganEmergencyRepairDiskette-WindowsNT...............1–3 1.2.3 UsingtheEmergencyRepairDiskette-WindowsNT.................1–3 1.2.4 CreatinganEmergencyRepairDiskette-Windows2000..............1–4 1.2.5 UsingtheEmergencyRepairDiskette-Windows2000................1–4 1.3 ConvertingtoNTFS................................................1–4 1.3.1 WindowsNTWorkstation4.0...................................1–4 1.3.2 Windows2000Professional.....................................1–5 1.3.3 Windows98andWindowsMe...................................1–5 1.3.4 WindowsXP.................................................1–5 1.4 CompaqSoftware..................................................1–5 2 Setup (F10) Utilities and Diagnostic Features Power-OnSelf-Test(POST).....................................2–1 2.1 Computer Setup Utilities . 2–2 2.1.1 Using Computer Setup Utilities . 2–3 2.1.2 ComputerSetupMenu.........................................2–4 2.2 ComputerDiagnostics ............................................2–10 2.2.1 CreateaDiagnosticsDiskette...................................2–10 DOS-Based.................................................2–10 Windows-Based..............................................2–10 2.2.2 ComputerCheckup(TEST)....................................2–10 RunningTEST...............................................2–11 2.2.3 ViewSystemInformation(INSPECT)............................2–12 RunningINSPECT...........................................2–12 2.2.4 ComputerDiagnosticsforWindows..............................2–13 MenuBar—File,Categories,Navigation,Level,Tab,Help............2–13 Tool Bar—Icons for Different Categories of Information . 2–13 Tabs—Overview,Test,Status,Log,Error.........................2–14 Installing Compaq Diagnostics for Windows . 2–14 Using Categories in Compaq Diagnostics for Windows . 2–14 Running Diagnostic Tests in Compaq Diagnostics for Windows . 2–15 2.3 Compaq Configuration Record Utility . 2–16 2.3.1 Running Configuration Record Utility . 2–16 2.4 Compaq Remote Diagnostics Enabling Agent . 2–17 2.4.1 StartingtheRemoteDiagnosticsEnablingAgent....................2–18 2.5 ProtectingtheSoftware.............................................2–18 2.5.1 OrderingBackupSoftware.....................................2–18 2.5.2 CompaqRestoreCD..........................................2–18 2.5.3 CompaqRestoreCDforWindowsNT............................2–18 Service Reference Guide iii Contents 3 Desktop Management 3.1 InitialConfigurationandDeployment..................................3–1 3.2 RemoteSystemInstallation..........................................3–2 3.3 SoftwareUpdatingandManagement...................................3–2 3.3.1 AltiriseXpress................................................3–2 Altiris eXpress PC Transplant Pro. 3–3 Altiris Compaq Client Manager. 3–3 3.3.2 PC Transplant Pro and PC Transplant for Compaq . 3–4 3.3.3 CompaqInsightManagerLC....................................3–4 3.3.4 SystemSoftwareManager......................................3–4 3.3.5 Compaq Remote Management Setup Utilities . 3–4 3.3.6 ProductChangeNotification.....................................3–4 3.3.7 RemoteROMFlash............................................3–5 3.3.8 RemoteSecurityManagement...................................3–7 3.3.9 RemoteWakeupandRemoteShutdown............................3–7 3.3.10 NICAlert...................................................3–8 3.3.11 ReplicatingtheSetup.........................................3–8 3.3.12 Dual-StatePowerButton.......................................3–8 3.3.13 PowerManagement...........................................3–9 3.3.14 WorldWideWebSite.........................................3–9 3.3.15 DesktopManagementInterface(DMI)...........................3–10 3.3.16 WiredforManagement.......................................3–10 3.4 AssetTrackingandSecurity.........................................3–10 3.4.1 PasswordSecurity............................................3–13 3.4.2 DeletingaPower-OnorSetupPassword..........................3–15 3.4.3 NetworkServerMode.........................................3–16 3.4.4 DriveLock..................................................3–16 3.4.5 SmartCoverSensor...........................................3–17 3.4.6 SmartCoverLock............................................3–18 3.4.7 MasterBootRecordSecurity...................................3–19 3.4.8 CableLockProvision.........................................3–21 3.4.9 FingerprintIdentificationTechnology............................3–21 3.5 FaultNotificationandRecovery......................................3–21 3.5.1 DriveProtectionSystem.......................................3–22 3.5.2 UltraATAIntegrityMonitoring.................................3–22 3.5.3 ECCFaultPredictionandPrefailureWarranty......................3–22 3.5.4 Surge-TolerantPowerSupply...................................3–22 3.5.5 ThermalSensor..............................................3–22 4 Ultra ATA Drive Guidelines and Features 4.1 UltraATAJumpers.................................................4–1 4.2 UltraATACables..................................................4–1 4.2.1 CableLayout.................................................4–1 Single-DriveCable............................................4–2 Two-DriveCable..............................................4–2 4.3 DriveInstallationGuidelines.........................................4–2 4.3.1 DeviceClasses................................................4–3 GeneralAttachGuidelines.......................................4–3 4.3.2 AttachSequenceRulesbyClassPriority...........................4–3 4.3.3 AttachSequenceWorksheet.....................................4–4 Example1:ThreeDeviceInstallationSample.......................4–5 Example2:FourDeviceInstallationSample........................4–5 4.3.4 AdditionalDriveApplicationNotes...............................4–6 4.4 SMART..........................................................4–6 4.5 Drive Capacities . 4–7 iv Service Reference Guide Contents 5 SCSI Devices 5.1 SCSIGuidelines...................................................5–1 5.2 Using the Multi-Mode SCSI Cable. 5–2 5.3 UsingSCSISelectwithSCSIDevices..................................5–3 5.4 SMART..........................................................5–3 5.5 Jumpers..........................................................5–4 5.5.1 Ultra3SCSIHardDrive........................................5–4 5.5.2 IDE CD-ROM or DVD-ROM Drive. 5–5 5.5.3 ZipDrive....................................................5–5 6 Identifying the Chassis, Routine Care, and Disassembly Preparation 6.1 ChassisDesignations...............................................6–1 6.1.1 ConvertibleMinitower(CMT)...................................6–1 6.1.2 Microtower(uT)..............................................6–2 6.1.3 Desktop(DT).................................................6–2 6.1.4 SmallFormFactor,Type1(SFF,T1)..............................6–3 6.1.5 SmallFormFactor,Type2(SFF,T2)..............................6–3 6.1.6 iPAQ.......................................................6–4 6.1.7 Ultra-SlimDesktop(USDT).....................................6–4 6.2 ElectrostaticDischargeInformation....................................6–5 6.2.1 GeneratingStatic..............................................6–5 6.2.2 PreventingElectrostaticDamagetoEquipment......................6–5 6.2.3 PersonalGroundingMethodsandEquipment.......................6–6 6.2.4 GroundingtheWorkArea.......................................6–6 6.2.5 RecommendedMaterialsandEquipment...........................6–6 6.3 RoutineCare......................................................6–7 6.3.1 GeneralCleaningSafetyPrecautions..............................6–7