National Review of Civic Amenity Sites www.mywaste.ie National Review of CAS Contents TERMINOLOGY .................................................................................................................................... VI ACRONYMS ........................................................................................................................................ VIII EXECUTIVE SUMMARY ....................................................................................................................... IX 1 INTRODUCTION...................................................................................................................... 1 1.1 The CAS sites in the waste management system ..................................................................... 1 1.2 The Future ............................................................................................................................... 1 2 DATA GATHERING ................................................................................................................. 2 2.1 Site Selection ........................................................................................................................... 2 2.2 Operational .............................................................................................................................. 3 2.3 Customer Survey ..................................................................................................................... 3 2.4 Stakeholder Engagement - Steering Groups............................................................................. 5 2.5 Stakeholder Engagement - Third Party Stakeholders ................................................................ 5 2.6 Finance .................................................................................................................................... 5 3 OPERATIONAL FINDINGS ..................................................................................................... 6 3.1 Household and Commercial Waste reception ........................................................................... 6 3.2 Tonnage Accepted ................................................................................................................... 7 3.3 Management of Unprocessed Residual Waste ....................................................................... 11 3.4 Reuse and Educational Activities............................................................................................ 11 3.5 Infrastructure (Buildings, weighbridge, access) ....................................................................... 12 3.5.1 Container Ownership, Numbers.............................................................................................. 12 3.5.2 Security and Reception .......................................................................................................... 12 3.5.3 Buildings ................................................................................................................................ 13 3.5.4 Utilities and Services and Access ........................................................................................... 13 3.5.5 Site Vehicles .......................................................................................................................... 13 3.5.6 Surrounding Area Land Uses ................................................................................................. 14 3.5.7 Employment at CAS ............................................................................................................... 14 3.5.8 Back Office Systems (Hardware / Software and capabilities) .................................................. 15 3.6 Site promotion and customer information ................................................................................ 15 3.6.1 Opening hours ....................................................................................................................... 15 3.6.2 Signage and Literature Information ......................................................................................... 16 3.6.3 Website Promotional Activity .................................................................................................. 16 4 STAKEHOLDER ENGAGEMENT .......................................................................................... 17 4.1 Customer Surveys.................................................................................................................. 17 4.1.1 Customer Profile .................................................................................................................... 17 4.1.2 Frequency of Visits ................................................................................................................. 18 4.1.3 Customer Base Estimate ........................................................................................................ 18 4.1.4 Householders Bringing Household Residual Waste for Disposal ............................................. 20 4.1.5 Dedicated Trips ...................................................................................................................... 20 4.1.6 Average Time and Distance ................................................................................................... 21 4.1.7 Proximity and Take-Up of Collection Services ........................................................................ 23 4.2 RWMSG Engagement ............................................................................................................ 24 4.3 Third-party Stakeholder Engagement ..................................................................................... 24 5 FINANCIAL APPRAISAL AND IMPLICATIONS .................................................................... 26 5.1 Approaches to Charging/Revenue Generation ........................................................................ 26 5.1.1 Charge Strategy by Category of Waste .................................................................................. 26 5.2 Income and Revenue Analysis ............................................................................................... 28 5.2.1 LA Operated CAS .................................................................................................................. 28 5.2.2 Contractor Operated CAS ...................................................................................................... 30 5.3 Detailed Income and Revenue Analysis.................................................................................. 32 5.3.1 Group 1 - Limited Range of Waste Streams and No Charge ................................................... 32 5.3.2 Group 2 - Full Range of Waste Streams Accepted and No Charge for Recyclables ................ 34 www.mywaste.ie Page ii National Review of CAS 5.3.3 Group 3 - Full Range of Waste Streams Accepted and Charges Levied on All Streams - LA Operated 37 5.3.4 Group 4 - Full Range of Waste Streams Accepted and Charges Levied on All Streams - Outsourced Operations .......................................................................................................................... 39 5.4 Characteristics of Best Financial Performers .......................................................................... 41 5.4.1 Analysis ................................................................................................................................. 41 5.4.2 Use of Pay-by-Weight ............................................................................................................ 43 6 CONCLUDING STATEMENTS AND RECOMMENDATIONS ................................................ 44 6.1 Vision for a CAS network........................................................................................................ 44 6.2 Integration - Combining in an Effective Way ........................................................................... 44 6.2.1 Integration Issues ................................................................................................................... 44 6.2.2 Integration Responses ........................................................................................................... 45 6.3 Consolidation - Making Stronger............................................................................................. 46 6.3.1 Consolidation Issues .............................................................................................................. 46 6.3.2 Consolidation Responses ....................................................................................................... 47 6.4 Coordination - working together in an organised way .............................................................. 48 6.4.1 Coordination Issues ............................................................................................................... 48 6.4.2 Coordination Responses ........................................................................................................ 48 COVID-19 and CAS learnings ................................................................................................................ 51 APPENDIX A: FINANCIAL DATA REQUESTED ................................................................................... 52 APPENDIX B: OPERATIONAL AND SITE INFORMATION ................................................................... 54 APPENDIX C: SURVEY: MATERIALS ACCEPTED .............................................................................