HP Pavilion dv4 Entertainment PC Maintenance and Service Guide © Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, and Intel Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows 7 are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Third Edition: May 2012 First Edition: February 2012 Document Part Number: 676765-003 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Finding your hardware and software information ................................................................................. 5 Front ..................................................................................................................................................... 6 Right side ............................................................................................................................................. 7 Left side ................................................................................................................................................ 8 Display .................................................................................................................................................. 9 Top ..................................................................................................................................................... 10 TouchPad .......................................................................................................................... 10 Lights ................................................................................................................................. 11 Buttons and speakers ........................................................................................................ 12 Keys ................................................................................................................................... 13 Bottom ................................................................................................................................................ 14 3 Illustrated parts catalog ............................................................................................................................... 15 Service tag ......................................................................................................................................... 15 Computer major components ............................................................................................................. 16 Display assembly subcomponents ..................................................................................................... 20 Mass storage devices ......................................................................................................................... 21 Miscellaneous parts ............................................................................................................................ 22 Sequential part number listing ............................................................................................................ 23 4 Removal and replacement procedures ....................................................................................................... 28 Preliminary replacement requirements ............................................................................................... 28 Tools required .................................................................................................................... 28 Service considerations ....................................................................................................... 28 Plastic parts ....................................................................................................... 28 Cables and connectors ..................................................................................... 28 Drive handling ................................................................................................... 29 Grounding guidelines ......................................................................................................... 29 Electrostatic discharge damage ........................................................................ 29 Packaging and transporting guidelines ............................................. 31 Component replacement procedures ................................................................................................. 32 Service tag ......................................................................................................................... 33 Computer feet .................................................................................................................... 34 v Battery ............................................................................................................................... 34 Service door ....................................................................................................................... 36 Hard drive .......................................................................................................................... 37 Optical drive ....................................................................................................................... 40 Memory module ................................................................................................................. 42 Solid-state drive ................................................................................................................. 44 RTC battery ....................................................................................................................... 46 WLAN module .................................................................................................................... 47 Keyboard ........................................................................................................................... 50 Top cover ........................................................................................................................... 53 Power button board ........................................................................................................... 56 TouchPad button board ..................................................................................................... 58 Optical drive connector cable ............................................................................................ 59 System board ..................................................................................................................... 61 Fan/heat sink assembly ..................................................................................................... 64 Processor ........................................................................................................................... 68 Power connector cable ...................................................................................................... 69 Speakers ............................................................................................................................ 71 Display assembly ............................................................................................................... 72 5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 79 Starting Setup Utility (BIOS) ............................................................................................................... 79 Updating the BIOS ............................................................................................................................. 79 Determining the BIOS version ........................................................................................... 80 Downloading a BIOS update ............................................................................................. 80 Using System Diagnostics .................................................................................................................. 81 6 Specifications