Capital Metropolitan Transportation Authority Approved FY2021 Operating and Capital Budget and Five-Year Capital Improvement Plan Table of Contents Organization of the Budget Document..................................................................................... i Introduction and Overview....................................................................................................... 1 Transmittal Letter.............................................................................................................. 2 Austin Area Information, History, and Economy ............................................................... 5 COVID-19 Impact.............................................................................................................. 7 Service Area and Region.................................................................................................. 9 Capital Metro System Map................................................................................................ 10 Community Information and Capital Metro Engagement.................................................. 11 Benefits of Public Transportation...................................................................................... 12 Governance....................................................................................................................... 13 Management..................................................................................................................... 14 System Facility Characteristics......................................................................................... 15 Business Planning and Budget Process........................................................................... 17 Strategic Plan.................................................................................................................... 18 Annual Calendar................................................................................................................ 19 Basis of Budget and Basis of Accounting.......................................................................... 20 Organizational Chart......................................................................................................... 21 Full-Time Equivalent Chart................................................................................................ 22 Financial Policies..................................................................................................................... 24 Summary of Financial Policies.......................................................................................... 25 Reserves and Contingencies Policy.................................................................................. 25 Debt Policy........................................................................................................................ 26 Summary of Fare Policy.................................................................................................... 28 Fares................................................................................................................................. 29 Expenditure Accountability................................................................................................ 29 Procurement Policy and Procurement Methods................................................................ 30 Summary of Revised Financial Policies............................................................................ 32 Financial and Service Summary.............................................................................................. 33 Fund Balance, Reserves and Contingency Requirements............................................... 34 Revenue by Category....................................................................................................... 37 Factors Affecting Revenue................................................................................................ 37 Urbanized Area Formula Grant (Section 5307)................................................................. 40 Enhanced Mobility of Seniors and Individuals with Disabilities (Section 5310)................ 40 State of Good Repair Grants (Section 5337).................................................................... 40 Bus and Bus Facilities Formula Grant (Section 5339)...................................................... 40 Other Grants...................................................................................................................... 41 Capital Metropolitan Transportation Authority Approved FY2021 Operating and Capital Budget and Five-Year Capital Improvement Plan Operating Expenses by Category..................................................................................... 42 Factors Affecting Operating Expenses.............................................................................. 42 Budget Summary............................................................................................................... 44 Debt Amortization.............................................................................................................. 45 Service Overview.............................................................................................................. 46 Ridership........................................................................................................................... 48 Vehicle Hours of Service................................................................................................... 49 Vehicle Miles of Service.................................................................................................... 50 Performance Measures..................................................................................................... 51 Capital Budget......................................................................................................................... 57 Capital Budget................................................................................................................... 58 Long-Range Financial Plan..................................................................................................... 62 Long-Range Financial Plan............................................................................................... 63 Operating Detail by Department.............................................................................................. 66 Summary of Department Expenses.................................................................................. 67 Board of Directors Support................................................................................................ 68 Business Center................................................................................................................ 71 Capital Projects................................................................................................................. 73 Child Care and Learning Center....................................................................................... 78 Community Engagement................................................................................................... 80 Customer Care.................................................................................................................. 83 Demand Response Oversight........................................................................................... 86 Diversity and Compliance................................................................................................. 89 Executive Staff ................................................................................................................. 92 Finance.............................................................................................................................. 96 Government Relations...................................................................................................... 101 Information Technology..................................................................................................... 104 Innovative Mobility............................................................................................................. 110 Internal Audit..................................................................................................................... 113 Legal.................................................................................................................................. 117 Marketing and Communications........................................................................................ 120 Non-Allocated Employee Benefits..................................................................................... 126 Operations and Maintenance Oversight............................................................................ 129 Paratransit Eligibility.......................................................................................................... 135 Paratransit Reservations and Control Center................................................................... 138 People and Culture............................................................................................................ 141 Procurement...................................................................................................................... 146 Project Connect................................................................................................................. 150 Property and Asset Management.....................................................................................