Reimagining Pune Mission Smart Cities Golden Barren land of Ananda valley Pune - Getty Images Contents Chapter 1: Understanding Pune Chapter 4: Pan City - Transport and Pune’s strengths Water ICT solutions Areas of improvement Summary The future beckons Key issues Solutioning process Solutions Long-term strategy Chapter 2: Vision and Strategic Plan Chapter 5: Local Area Development Vision for Pune Ideas for ABB Aspiration for Pune How did we get there? Five strategic imperatives 36 interventions across 6 themes for ABB Essential features Seven Smart Urban forms Chapter 3: The Voice of Citizens Chapter 6: Making it Happen Pune’s citizen engagement model Implementation framework Distinctive 5S approach Funding model Output of citizen engagement Citizen pledge and stakeholder support Aga Khan Palace, Pune - Getty Images Understanding Pune Pune’s strengths Areas of improvement The future beckons 1 Reimaging Pune – Mission Smart Cities Understanding Pune was critical before any initiative of this scale was undertaken across the city. Pune undertook one of the most extensive desk research and citizen engagement exercise to get a sense of real priorities. Desk Review 12 crack teams formed across 12 sectors for comprehensive research 80+ experts involved in desk research 100+ suppliers involved in desk research 25+ PMC officials/HODs fully involved 60+ KPIs collected and assessed to develop a holistic understanding of Pune SWOT All 24 Smart city features are assessed based on objective KPIs 7 Reimaging Pune – Mission Smart Cities Pune’s strengths Economic Strength Strong Human Capital All the top IT companies have their pres- With 811 colleges, Pune is often called the ence in Pune, making it the 2nd biggest “Oxford of the East”. software hub in the country. This has resulted in more than 30% grad- Pune has a very strong manufacturing base uate workforce, which has triggered the IT across auto and engineering. revolution in Pune. Pune is one of the top 5 FDI destinations in Pune’s educated citizens have also been India. instrumental in driving participative govern- The city is also a successful start-up des- ance, which is again one of the best across tination in India with more than 400 local Indian cities. start-ups. Pune City Connect is a forum to bring cor- porates and eminent citizens together to work on CSR activities on city-level issues. 8 Reimaging Pune – Mission Smart Cities Natural and Strong Delivery of Urban Cultural Heritage Services IMAGE Pune has sufficient water at aggregate level In Pune, 94% households have tap water, (1,250 mld). 57% MSW segregation and 97% are cov- It also has a comfortable climate with tem- ered by sewage systems. peratures ranging from 12 to 38 degrees There is 98% electricity coverage with no Celsius. load-shedding. It is also known as the cultural capital of The Pune Municipal Corporation (PMC) Maharashtra, with a thriving arts and cul- spent INR 9,461 per citizen in 2013–14, ture centre. 3rd highest in India after Delhi and Mumbai. It was the seat of power of Deccan India Pune has also received an AA rating from during the rule of the Peshwas in the 17th Fitch—an independent testimony to its and 18th centuries, and has promoted arts strong balance sheet and fiscal prudence. and literature ever since. 9 Reimaging Pune – Mission Smart Cities Delivery of core urban services to citizens Water supply Solid Waste Management Pune has sufficient water at aggre- Significant progress under Swachh gate level—1,250 mlpd, or 219 lpd Transportation Bharat - featured as model city in per citizen. Focus has been to im- the GOI newsletter, https://swach- Detailed roadmap created for 98 km of an prove supply and reduce leakages hbharaturban.gov.in/writereaddata/ integrated BRT system, of which 8 km is It addresses 95% of visual leak- SBM_newsletter.pdf already functional, with good daily ridership ages in 24 hours with a team of of 30,000. Another 14 km will be functional Increase in segregation from 23.8 75 members. Commissioned New by January 2016. 660 buses have been percent in 2012 to 57.2 percent by Warje WTP (200 mld) in 2015; hired by the PMPML for the BRT corridors. 2015 and in collection efficiency about to complete Vadgaon WTP Intelligent traffic management system (ITMS) from 70.9 percent in 2012 to 90 (125 MLD); construction of Parvati has been installed in 220 buses (PIS, two- percent in 2015. Door-to-door col- WTP (500 MLD) is currently under- way communication, control centre). Online lection is underway in 15 prabhags way. ticketing rolled out based on Common Mo- and 15 prabhags have zero waste Construction of jackwell in Khadak- bility Card Guidelines. 464 new bus shelters PMC is in process to sign contracts wasla dam is in final stages. Initi- were installed and 2 new depots will be with SWaCH and Janwani to im- ated systems for online collection functional. prove collection efficiency in slums of water bills; received approval to 100 km of roads and 200 km of footpaths from 35% to 100%. kick off drive to regularize illegal have been constructed water connections. Constructed 3 100 percent scientific disposal since Two metro lines totaling 31 km have been new reservoirs at Kharadi, Katraj 2010 and no open dumping – scien- approved by the Government of India and Bakri Hill. tific land filling and capping 10 Reimaging Pune – Mission Smart Cities Delivery of core urban services to citizens Energy Housing 98 percent households have elec- 85% coverage ratio of proper- tricity connections, as compared ties under the property tax net to 93 percent for urban India has been achieved Safety/ security conditions in Pune has 90 percent billing effi- Property tax increased from the city ciency and collection efficiency nearly INR 293 cr in 2011 to around INR 550 cr by 2014. Pune’s share of crimes (for mil- has increased from 97% in 2013 lion-plus cities) has come down to 99.7% in 2015 Slum Rehabilitation Authority from 2.6 percent in 2012 to 2.3 Aggregate technical and commer- has completed 38 projects till percent in 2014. cial (AT&C) losses are low at 9.8 now, 21 over the last 3 years, targeting 7176 tenements. 34 First city in Maharashtra to have percent, as compared to overall projects are currently going on 24x7 surveillance using around utility (Maharashtra State Electric- targeting10,092 tenements 1,300 CCTV cameras. ity Distribution Company Limited [MSEDCL]) losses at around 25 Permission time has been Apps used to check registration de- percent. reduced from around 45–50 tails of vehicles on a real-time basis. The Pune Municipal Corporation days to 21 days through the au- Automatic number plate recognition doesn’t have official load-shed- tomated building plan approval (ANPR) cameras used to identify ding schedule system. stolen cars. Promotion of solar energy - solar 6.7 mn sq ft of new floor space Social media services used to con- water heating compulsory in cer- index (FSI) was approved in nect and communicate with citizens. tain buidings in DC 2014–15. 11 Reimaging Pune – Mission Smart Cities Governance mechanisms Two-way communication between citizens Use of e-governance to enable hassle and administration free access to statutory documents Overall attendance of functionaries Online engagement with Punekars through The PMC website hosts all important com- Facebook page, YouTube channel, Instagram Initiated the biometric attendance system in munications, notifications and citizen-centric page, monthly newsletter, official website, 2011 for nearly 13,000 PMC employees forms Twitter and other apps Provided PMC employees with informa- The PMC shares major statutory documents Developed the online Complaint Management tion on software, hardware drivers, orders, on its website, e.g., Development plan System for citizens to raise their grievances, GRs, quick links to frequently used portals, (DP), annual budgets, property tax, detailed supported by tracking of status through SMS font-conversion tools (Marathi to English project report (DPR), expression of interest and e-mails to citizens and vice versa), daily announcements via (EOI) and tendering, recruitment related department scorecards, smartgov newslet- Provided PMC connect portal for citizens to information, RTI monthly reports, e-news- ters, smartgov websites and the smartgov obtain information on community-level facili- letter, contact information, elections details, roadmaps ties, property tax, etc. This is facilitated with right to services and citizens’ charter SMS feedback from PMC Arranged for continuous evaluation of Consequently, efficiency has increased department-wise service level benchmarks Received public views, opinions, updates and significantly - 1.5 mn downloads of the old (SLBs) and highlighted key areas for im- feedback through e-mails DP over the last 3 years; online payment provements updated regularly Facilitated citizen-to-administration commu- of property tax increased from INR 47 cr Started departmental scorecards, smartgov nication through the development of a citi- in 2012–13 to INR 123 cr in the first six newsletter, smartgov website/ roadmap zen-centric call centre and app marketplace months of the current fiscal year 12 Reimaging Pune – Mission Smart Cities Governance mechanisms Use of e-governance to enable hassle Availability of basic information relevant free access to statutory documents Dashboards that integrate analytics and visualization of data to citizens The PMC website hosts all important com- Track key indicators of the property tax de- All basic information involving DP, annual budgets, munications, notifications and citizen-centric property tax, DCR, EOI and tendering, recruit- forms partment, e.g., target, status of property tax collection and collection by each inspector ment-related information, RTI monthly reports, The PMC shares major statutory documents via a centralized dashboard e-newsletter, contact information, etc. are availa- on its website, e.g., Development plan ble on the PMC web portal.