Connected VOICE THE LATEST TUNSTALL AND CONNECTED HEALTHCARE INDUSTRY NEWS EDITION 4 | 2017 FEATURE ARTICLE MTAA and Medtech 2017 INDUSTRY CORNER You are not alone: caring for remote clients COMMUNITY SPOTLIGHT Advice that could save a life CASE STUDY John’s story Social icon Rounded square Only use blue and/or white. For more details check out our Brand Guidelines. There’s no need to fear your #goldenyears. We suggest 6 ways you can maximise your happiness as you age http://ow.ly/cC7j30gR9To Contents Welcome... Top stories in this edition ...to the latest edition of Tunstall’s Connected Voice magazine 2017: A year in review We take a look back at all the news and successes from the past twelve months here at Tunstall. 08 14 Advice that could save a John’s story life John lives with chronic MedicAlert explain how heart failure, so we their service works, and provided a connected Another year is almost over, professionals. You can watch Operations Manager, has a what benefits they offers health solution to help and as I reflect back on the full video below on page 4. fantastic article over on page their clients. him manage his health. the past 12 months I feel Our friends at MedicAlert offer 10 looking at the care needs 06 extremely proud of Tunstall’s a fantastic service for clients. of people living remotely, achievements. On page 8, they tell us all and what challenges we must We’ve got a retrospective piece about how their service works, overcome to deliver effective You are not alone: caring for remote clients on page 6, looking back at just and how it can help people care and health services. Trent Gifford, our Director of Operations, some of the stories of 2017, communicate their healthcare John, one of our connected including our 60th anniversary, needs to medical professionals health patients, lives with addresses the needs and challenges of delivering welcoming new additions to in an emergency. chronic heart failure, as well as care services to remote or isolated clients, and the Tunstall team and all the The Medical Technology a range of secondary health what we’re doing to meet their needs. big events of the year. Association of Australia problems. To help manage Another welcome addition (MTAA) is the leading his condition, we’ve provided 10 to our team is Anton Cush, national association which John with a connected health who has stepped into the new represents companies in solution that enables him to role of Business Development the medical technology monitor his vital signs at home. MTAA and MedTech To find out how this solution 2017 Manager – Health. We’re very industry. MTAA supports glad to have Anton aboard, manufacturers and suppliers has works, and what it has Lyn Davies, Tunstall as we look to further promote of medical technology used meant for John, you can read Healthcare Managing and grow connected health in in the diagnosis, prevention, the full story over on page 14. Director, provides an Australia, New Zealand and treatment and management of And as we close out 2017, overview of the MedTech beyond. We have a little profile disease and disability. MTAA’s I would like to take this 2017 conference. of Anton just over on page 5. annual conference brings opportunity to thank all of 18 13 I’m especially proud of our together industry experts to our clients for entrusting their 3G signal strength and Vibby fall detector connected health service. It’s discuss the latest healthcare care to us. We will continue to trends and opportunities. On honour that trust by providing interference We highlight the features already helped many people here, and we’re currently page 16, I provide a wrap-up of the best possible service, Warren highlights the and benefits of our all new expanding it into China. We’ve the MedTech 2017 conference, tailored specifically to our factors inside and outside intelligent fall detector for created a new video that and highlight some of the key clients’ needs. the home which can the Smart Hub. explains how connected health speakers and messaging from the conference. LYN DAVIES influence 3G signals. works, and what benefits it 16 can offer patients and medical Trent Gifford, our Customer Managing Director 2 | Connected Voice Life Changing, Life Saving | 3 LATEST NEWS LATEST NEWS Latest News Connected health video launched We’ve just launched a new video which outlines our connected health service, and the benefits it offers both patients and medical professionals. With around 50% of people in Australia and New Zealand living with a chronic illness, connected health offers an efficient and flexible solution which increase patient wellbeing and reduce the Holiday operations demands on traditional healthcare systems. Connected health enables remote monitoring of chronic conditions through health monitoring Over the Christmas period, our monitoring equipment and digital mobile technology, remotely supported by a team of qualified medical centre will continue to operate 24 hours a day, professionals. It enables patients, carers and healthcare professionals to access data and 7 days a week, providing you and your clients information more easily and improve the quality and outcomes of both health and social care with any assistance required. Our new video provides an overview of health in Australia and New Zealand, how connected We would also like to take this opportunity to health helps meet these needs, and what benefits connected health can offer patients and wish you all a very Merry Christmas, and a safe clinicians in managing long-term conditions. and happy New Year. We’re looking forward to seeing you again in 2018! You can watch the video, and many more, on our YouTube channel. The Tunstall Team New Appointments We are pleased to introduce Anton Cush to the Tunstall team! Anton has joined us as Business Development Manager - Health. Anton brings to Tunstall a wealth of experience and knowledge in the e-Health sector, and will be helping us promote and grow our telehealth offering across Australia and New Zealand. Outside of work, he’s a tech nut, his go-to midnight snack is peanut M&Ms, and he love’s a bit of Johnny Cash. Keep up to date with the latest career opportunities at Tunstall 4 | Connected Voice Life Changing, Life Saving | 5 YEAR IN REVIEW YEAR IN REVIEW As always, we’ve been busy improving our product and service offering. We’re proud 2017: A year in review to have just released the Vibby fall detector, directly compatible with our Smart Hub medical alarm, and offering people extra 2017 has been a fantastic year for Tunstall, full of happy memories and exciting new reassurance at home. changes. We take a look at just some of the highlights from the year. With a sleek, modern look and automatic fall detection through an innovative new This year we celebrated 60 years of business, algorithm, the Vibby is a fantastic accessory growing from a small shop in Yorkshire for our most advanced medical alarm. If to a global business supporting millions. you’re interested in finding out more, we have Along this journey Tunstall has remained all the details of the Vibby over on page 13. at the forefront of digital healthcare, while maintaining our commitment to helping And earlier this year we launched PNC8, people remain safe and independent at the latest version of our call management home. Building on this tradition of innovation, software, as part of our commitment to we’ll continue to develop improved models continual improvement. This has improved of care and support, and explore new call handling, system integration and opportunities to improve care delivery around reporting, and ultimately improved our the world. clients’ experience. China has been an exciting area of growth Along with all this, we’ve also been busy in recent years, and with an increasingly showcasing our business across Australia and ageing population new models of healthcare New Zealand. Conferences such as Australian are needed. Our partnership with Revlis Healthcare Week, Health Informatics New Biotech has helped to expand connected Zealand, the OTA National Conference health in China, with the Qingdao Connected and Medtech 2017 are always fantastic Healthcare Centre launching this year. This opportunities to engage with thought leaders new centre will help address the challenges across the industry and keep up to date on all of China’s ageing population and provide the latest developments. effective and integrated healthcare solutions for thousands of people. There’s also been countless smaller events, where we get a chance to meet with people Brett 2017 has been a year of increased growth for from all walks of life. It’s at these events where the company. To support this growth, we’ve we learn most about what our clients are welcomed some new faces to the team. Each looking for, and what solutions we can provide new addition brings with them a wealth of to support their safety and independence. knowledge and experience which contribute to the strength of the business. We’ve got even more stories from 2017 on our blog, everything from the big Our new Logistics Manager, Brett Newton events of the year, analysis of the latest is responsible for managing all supply chain industry research , interviews with staff, and activities, asset management and leading some helpful tips to maintaining health and our Logistics team. With more than 10 years wellbeing. experience across various industries, Nicki Walsh has now joined us as our new HR It’s been a big year for Tunstall, and we’re Manager, managing all our recruitment and looking forward to an even bigger 2018! Nicki ensuring the wellbeing of staff.