User manual Table of contents Features 1 Camera 1 Security 1 Expandable storage 1 Night mode 1 Getting started 2 Galaxy A10e 3 Galaxy A20 4 Assemble your device 5 Charge the battery 6 Accessories 6 Start using your device 7 Use the Setup Wizard 7 Transfer data from an old device 7 Lock or unlock your device 8 Accounts 9 Set up voicemail 10 Navigation 11 i SPT_A102U_A205U_EN_UM_TN_SED_061419_FINAL Table of contents Navigation bar 16 Customize your home screen 18 Bixby 25 Digital wellbeing 25 Flexible security 26 Multi window 29 Enter text 30 Emergency mode 33 Apps 35 Using apps 36 Uninstall or disable apps 36 Search for apps 36 Sort apps 36 Create and use folders 37 Samsung apps 38 Galaxy Essentials 38 Galaxy Store 38 Galaxy Wearable 38 Samsung Health 39 ii Table of contents Samsung Members 40 Samsung Notes 41 SmartThings 43 Calculator 44 Calendar 45 Camera 47 Contacts 51 Clock 56 Email 60 Gallery 63 Internet 67 Messages 70 My Files 72 Phone 74 Google apps 82 Chrome 82 Drive 82 Duo 82 Gmail 82 iii Table of contents Google 82 Maps 83 Photos 83 Play Movies & TV 83 Play Music 83 Play Store 83 YouTube 83 Settings 84 Access Settings 85 Search for Settings 85 Connections 85 Wi-Fi 85 Bluetooth 87 Phone visibility 88 NFC and payment 89 Airplane mode 90 Voice networks 90 Mobile networks 90 Data usage 90 iv Table of contents Mobile hotspot 92 Tethering 94 Call and message continuity 94 Nearby device scanning 94 Connect to a printer 95 Virtual Private Networks 95 Private DNS 96 Ethernet 96 Sounds and vibration 96 Sound mode 96 Vibrations 97 Volume 97 Ringtone 98 Notification sounds 98 System sounds and vibration 99 Dolby Atmos 99 Equalizer 100 Adapt sound 100 Separate app sound 100 v Table of contents Notifications 101 Manage notifications 101 Customize app notifications 101 Smart alert 101 Smart pop-up view 102 Display 102 Screen brightness 102 Blue light filter 102 Night mode 103 Screen mode 103 Font size and style 103 Screen zoom 103 Full screen apps 104 Screen timeout 104 Touch sensitivity 104 Screen saver 104 Reduce animations 104 Double tap to wake 105 Smart stay 105 vi Table of contents One-handed mode 105 Device maintenance 106 Quick optimization 106 Battery 106 Storage and memory card 107 Memory 108 Language and input 108 Date and time 111 Troubleshooting 111 Lock screen and security 115 Screen lock types 115 Clock and information 116 Google Play Protect 116 Find My Mobile 116 Security update 117 Samsung Pass 117 Install unknown apps 118 Secure Folder 118 Encrypt SD card 118 vii Table of contents View passwords 119 Security update service 119 Device administration 119 Credential storage 120 Strong Protection 120 Advanced security settings 120 Location 121 App permissions 122 Send diagnostic data 122 Accounts 122 Samsung Cloud 122 Add an account 123 Account settings 123 Synchronize accounts 123 Remove an account 123 Backup and restore 124 Google settings 124 Accessibility 125 Screen Reader 125 viii Table of contents Visibility enhancements 125 Hearing enhancements 127 Interaction and dexterity 128 Advanced settings 129 Installed services 130 Other settings 130 Help 130 Manage game features 130 Dual Messenger 130 About phone 131 Learn more 132 Videos 132 Smart Simulator 132 Tips 132 Samsung Care 132 Talk to an agent 132 Legal information 133 Intellectual property 134 Open source software 134 ix Table of contents Disclaimer of warranties; exclusion of liability 135 Modification of software 135 Samsung Knox 136 Restricting children’s access to your mobile device 136 Samsung Electronics America, Inc. 136 x Features Camera The camera on your device has several unique features. See Camera on page 47. Security Use your face or fingerprint to unlock your device. See Flexible security on page 26. Expandable storage Expand storage with a supported microSD™ card. See Memory card on page 107. Night mode Use a darker theme to keep your eyes comfortable at night. See Night mode on page 103. 1 Getting started Galaxy A10e Galaxy A20 Assemble your device Start using your device 2 Getting started Galaxy A10e Rear camera Microphone Flash Front camera microSD/ SIM card tray Volume key Power key USB charger /Accessory port Headset jack Devices and software are constantly evolving — the illustrations you see here are for reference only. 3 Getting started Galaxy A20 Fingerprint sensor Rear Microphone cameras Front camera Flash microSD/ SIM card tray Volume key Power key USB charger /Accessory port Headset jack Devices and software are constantly evolving — the illustrations you see here are for reference only. 4 Getting started Assemble your device Your device uses a nano-SIM card. A SIM card may be preinstalled, or you may be able to use your previous SIM card. Contact your carrier for more details. Install SIM/microSD card Place the SIM card and optional microSD card (sold separately) into the tray with the gold contacts facing down. Charge your device Before turning on your device, charge it fully. Devices and software are constantly evolving — the illustrations you see here are for reference only. 5 Getting started Charge the battery Your device is powered by a rechargeable battery. A charger (charging head and USB Type-C cable) is included with the device for charging the battery from a power outlet. NOTE Use only charging devices and batteries (if applicable) that are approved by Samsung. Samsung charging devices and batteries are designed for your device to maximize battery life. Using other charging devices and batteries may void your warranty and may cause damage. While charging, the device and the charger may become hot and stop charging. This usually does not affect the device’s lifespan or performance and is in the device’s normal range of operation. TIP Disconnect the charger from the device and wait for the device to cool down. For more information, visit samsung.com/us/support/answer/ANS00076952. Accessories Supported accessories (sold separately) can be configured through Settings. This option may only appear after you have connected an accessory to your device. This is featured on the Galaxy A20 only. ◌ From Settings, tap Advanced features > Accessories. 6 Getting started Start using your device Use the Power key to turn your device on or off. Do not use the device if the body is cracked or broken. Use the device only after it has been repaired. ◌ Press and hold the Power key. • To turn the device off, press and hold the Power key, and tap Power off. Confirm when prompted. • To restart your device, press and hold the Power key, and tap Restart. Use the Setup Wizard The first time you turn your device on, the Setup Wizard guides you through the basics of setting up your device. Follow the prompts to choose a default language, connect to a Wi-Fi® network, set up accounts, choose location services, learn about your device’s features, and more. Transfer data from an old device Use Smart Switch™ to transfer contacts, photos, music, videos, messages, notes, calendars, and more from your old device. Smart Switch can transfer your data via USB cable, Wi-Fi, or computer. Visit samsung.com/us/support/owners/app/smart-switch to learn more. 1. From Settings, tap Accounts and backup > Smart Switch. 2. Follow the prompts and select the content to transfer. Visit samsung.com/smartswitch for more information. 7 Getting started Lock or unlock your device Use your device’s screen lock features to secure your device. By default, the device locks automatically when the screen times out. For more information about screen locks, see Lock screen and security on page 115. Power key Press to lock. Press to turn on the screen, and then swipe the screen to unlock it. Devices and software are constantly evolving — the illustrations you see here are for reference only. 8 Getting started Accounts Set up and manage your email accounts, your Google™ Account, and Samsung account. TIP Accounts may support email, calendars, contacts, and other features. See your carrier for more information. Add a Google Account Sign in to your Google Account to access your Google cloud storage, apps installed from your account, and make full use of your device’s Android™ features. 1. From Settings, tap Accounts and backup > Accounts. 2. Tap Add account > Google. NOTE When you sign in to a Google Account, Factory Reset Protection (FRP) is activated. FRP requires your Google Account information when resetting to factory settings. For more information, see Factory reset protection on page 114. Add a Samsung account Sign in to your Samsung account to access exclusive Samsung content and make full use of Samsung apps. 1. From Settings, tap Accounts and backup > Accounts. 2. Tap Add account > Samsung account. TIP To quickly access your Samsung account, from Settings tap Samsung account. Add an email account Sign in to one or more of your email accounts to view and manage email messages. 1. From Settings, tap Accounts and backup > Accounts. 2. Tap Add account > Email. 9 Getting started Set up voicemail You can set up your voicemail service when you access it for the first time. You can access voicemail through the Phone app. 1. From Phone, touch and hold the 1 key. 2. Follow the tutorial to create a password, record a greeting, and record your name. 10 Getting started Navigation A touch screen responds best to a light touch from the pad of your finger or a capacitive stylus. Using excessive force or a metallic object on the touch screen may damage the tempered glass surface and void the warranty. Tap Lightly touch items to select or launch them.