INDEX Page General Duties of the Insurance Commissioner ............................................................................ v Insurance Department Divisions and Phone Numbers ............................................................... vii Insurance Department Receipts and Expenditures .........................................................................x Services Provided for Calendar Year 2003 .................................................................................. xi Summary of Requests for Assistance ........................................................................................ xiii Licensed Admitted Insurance Companies ....................................................................................xv Licensed Companies ...................................................................................................................... 1 Excess and Surplus Lines Companies .......................................................................................... 87 Motor Service Clubs .................................................................................................................... 93 Prepaid Dental Services and Health Maintenance Organizations ................................................ 95 Multiple Employer Welfare Arrangements ................................................................................. 97 Risk Retention Groups ................................................................................................................. 99 Accredited Reinsurers ................................................................................................................ 101 Warranty Companies ................................................................................................................. 103 Prepaid Funeral Benefits Permit Holders .................................................................................. 105 Professional Employers Organizations........................................................................................113 Market Share Reports Table I - Life, Accident & Health Market Share ............................................................115 Table II - Property & Casualty Market Share .................................................................116 Table III - Fraternal Market Share ..................................................................................117 Table IV - Title Market Share .........................................................................................117 Table V – HMO, Non-Profit Organizations and Prepaid Dental Market Share .............117 Table VI - Life, Accident & Health Top Ten Companies ..............................................119 Table VII - Property & Casualty Top Ten Companies ...................................................125 Table VIII - Fraternal Top Ten Companies ....................................................................139 Table IX - Title Top Ten Companies ..............................................................................141 Agents Continuing Education Providers .....................................................................................143 Adjusters Continuing Education Providers .................................................................................149 iii General Duties of the Insurance Commissioner Commissioner Carroll Fisher and his staff are responsible for: Collection of premium taxes and fees Licensing of insurance companies Investigations of claims and complaints Financial and market conduct examinations of insurance companies Approval of mergers and acquisitions of Oklahoma insurance companies Licensing, supervision and regulation of insurance agents Licensing, supervision and regulation of insurance adjusters Licensing, supervision and regulation of motor service clubs Licensing, supervision and regulation of bail bondsmen Licensing, supervision and regulation of real estate appraisers Holding Company Registration Statements Supervision of the Oklahoma Property and Casualty Insurance Guaranty Association Supervision of the Oklahoma Life, Accident and Health Insurance Guaranty Association Commissioner Fisher also acts as: Statutory judicial receiver for rehabilitation or liquidation of insurance companies Administrative supervisor for the rehabilitation of insurance companies Service agent for foreign insurance companies Service agent for non-resident insurance agents Administrator for Prepaid Funeral Benefits Acts And in addition, serves as: Chairman, State Board for Property and Casualty Rates Chairman, Oklahoma Real Estate Appraiser Board State Director, Oklahoma Motor Vehicle Assigned Risk Plan Member, Oklahoma Police Pension & Retirement Board Member, Oklahoma Firefighters Pension & Retirement Board Member, Oklahoma State & Education Employees Group Insurance Board Member, Board of Trustees, Oklahoma Public Employees Retirement System v Oklahoma Insurance Department Divisions The Oklahoma Insurance Department is organized into 15 primary divisions, each charged with a specific regulatory objective. The divisions, telephone numbers and descriptions are as follows: CARROLL FISHER, INSURANCE COMMISSIONER........................................ (405) 521-2828 IN STATE TOLL-FREE ......................................................................................... (800) 522-0071 FACSIMILE ............................................................................................................ (405) 521-6635 Administrative Services Division ..........................................................................(405) 522-1770 This division performs the human resource functions for the agency. This division also maintains files and records inventory for the Department; and designs and publishes publications for the general public. Consumer information material is distributed at public events, including the OKC and Tulsa Fairs, and may also be obtained directly from the Department or through our web site. Agents Licensing Division ..................................................................................... (405) 521-3916 Agents Licensing is responsible for the licensing of resident or non-resident agents and adjusters who desire to do business in Oklahoma. The division determines whether applicants for licenses meet the qualifications set forth in the statutes of the State of Oklahoma and for administering the examinations to all agents and adjusters. Bail Bond Division.................................................................................................. (405) 521-6610 This division is responsible for determining whether applicants for bail bond licenses meet the qualifications set forth in the statutes of the State of Oklahoma. This division also administers examinations given to all bail bondsmen. Comptrollers Division ........................................................................................... (405) 521-6655 This division is in charge of all of the internal fiscal affairs of the insurance department, including the preparation of payroll, purchasing of equipment and keeping of all fiscal records as required by law. Claims/Consumer Assistance Division ................................................................ (405) 521-2991 This division investigates all complaints lodged against insurance companies by the public. Further, this division answers all routine requests for information concerning insurance companies and insurance policies. vii Information Technology Division......................................................................... (405) 522-6183 This division provides all internal data processing services to the other divisions of the Oklahoma Insurance Department. Further, it provides the public with both summary and detailed information from many of the records maintained by this office. Financial Division................................................................................................... (405) 521-3966 This division determines whether insurance companies applying for admission to do business in the State of Oklahoma meet the qualifications for admittance as set forth by law. This division, through outside examiners, conducts the statutory examination of all domestic insurance companies of the State of Oklahoma and collects all premium taxes and statutory fees due to the State. Investigation/Anti-Fraud Unit Division .............................................................. (405) 521-6614 This division is responsible for investigating complaints against licensed insurance entities. If evidence of wrongdoing or non-compliance with the insurance laws is found, the information is forwarded to the Legal Division. Legal Division ........................................................................................................ (405) 521-2746 The General Counsel represents the public interest in all proceedings held before the Insurance Commissioner, including complaints, disciplinary and investigative hearings. The Legal Division also represents the Insurance Commissioner in the courts and advises all department divisions in legal matters. It also investigates allegations on the part of insurance companies, agents, adjusters, bail bondsmen and other licensees under the jurisdiction of the Oklahoma Insurance Commissioner, with particular emphasis on assisting and protecting consumers. Life, Accident & Health Division ......................................................................... (405) 521-3541