2019 MED-Project Annual Report City and County of San Francisco, California Due April 25, 2020 Prepared By: MED-Project LLC Submitted To: San Francisco Department of the Environment Contents Contents .................................................................................................................................... 2 I. Executive Summary ............................................................................................................... 4 II. Participating Producers ........................................................................................................ 5 III. Collection Method and Weight ........................................................................................... 5 A. Kiosks .................................................................................................................................. 5 B. Mail-Back Services ................................................................................................................ 5 C. Take-Back Events ................................................................................................................. 5 D. Total Weight of Collected Unwanted Medicine ........................................................................ 5 IV. Kiosk Drop-Off Sites, Mailers and Take-Back Events .......................................................... 5 A. Kiosk Drop-Off Sites ............................................................................................................. 5 B. Number of Mailers Provided to Disabled and/or Home-Bound Residents................................... 5 C. Locations Where Mailers Were Provided ................................................................................. 5 D. Take-Back Events ................................................................................................................. 6 V. Disposal and Transporter Information ................................................................................. 6 A. Disposal Facility Information ................................................................................................. 6 B. Transporter Information ....................................................................................................... 6 VI. Safety and Security Report .................................................................................................. 6 VII. Educational Efforts and Public Outreach ........................................................................... 6 A. Public Education Activities ..................................................................................................... 6 B. Outreach Activities ............................................................................................................... 7 C. Proof of Medium Performance ............................................................................................... 7 D. Evaluation Activities .............................................................................................................. 8 VIII. Packaging Recycling ......................................................................................................... 8 IX. Program Goals ..................................................................................................................... 8 A. Collection Goals .................................................................................................................... 8 B. Education and Public Outreach Goals ..................................................................................... 8 C. Collector Outreach ................................................................................................................ 9 X. Program Costs ....................................................................................................................... 9 Appendix A .............................................................................................................................. 12 List of Participating Producers ........................................................................................................ 12 Appendix B .............................................................................................................................. 36 Kiosk Drop-Off Sites ...................................................................................................................... 36 Appendix C .............................................................................................................................. 39 Residential Mail-Back Packages Distributed by Zip Code ................................................................... 39 Appendix D .............................................................................................................................. 41 2 Mail-Back Distribution Locations ..................................................................................................... 41 Appendix E .............................................................................................................................. 45 Disposal Facilities .......................................................................................................................... 45 Appendix F............................................................................................................................... 46 Transporters ................................................................................................................................. 46 Appendix G .............................................................................................................................. 47 Safety and Security Report............................................................................................................. 47 Appendix H .............................................................................................................................. 48 MED-Project Brochures and Posters ................................................................................................ 48 Appendix I ............................................................................................................................... 63 Brochure and Poster Distribution .................................................................................................... 63 Appendix J ............................................................................................................................... 66 MED-Project Website Pages ........................................................................................................... 66 Appendix K .............................................................................................................................. 74 Website Statistics .......................................................................................................................... 74 Appendix L ............................................................................................................................... 75 Social Media and Email Promotion Activity ...................................................................................... 75 Social Media Posts ......................................................................................................................... 75 Community Contacts ..................................................................................................................... 80 Appendix M.............................................................................................................................. 86 Media Outreach Summary .............................................................................................................. 86 Appendix N .............................................................................................................................. 89 Media Proof Table ......................................................................................................................... 89 Electronic and Media Advertisement Proof of Performance Examples ................................................ 91 Appendix O ............................................................................................................................ 134 Convenience Standard Results ..................................................................................................... 134 Appendix P ............................................................................................................................ 135 Baseline Data Summary ............................................................................................................... 135 3 I. Executive Summary MED-Project LLC (“MED-Project”) operates a Product Stewardship Plan for Unwanted Medicine from Households (“Plan”) in the City and County of San Francisco, California (“County”) under the San Francisco Safe Drug Disposal Stewardship Ordinance, Chapter 22, Division 1, Sections 2200-2219 (“Ordinance”) and the San Francisco Department of the Environment (“Department”) Regulation #SFE- 16-01-SDDSO (“Regulation”). This 2019 County Annual Report (“Report”) describes the activities of MED- Project between January 1, 2019, and December 31, 2019 (the “Reporting Period”) in compliance with Ordinance Section 2209. All capitalized terminology not defined in this Report is derived from the approved Plan dated November 1, 2018. MED-Project began collecting “Unwanted Medicine” (as defined in Plan Section IV) in 2017