Migrating an Existing ETC System into a Central System Presented by Ian Symon CEO Pt Operational Services (Pty)Ltd Proud Operator of the Bakwena N1 N4 Toll Road Technology and Innovation IBTTA Transportation Summit of South Africa March 2012 CONTENTS • OVERVIEW − Pt Operational Services − The migration path from inception − Interoperability – the common vision − The scope of the migration − Projects within projects • Logistical Details • Key to its Success • Operational Realities • Operational Improvements Pt Op rational Services (Pty) Ltd Proud Operator of: Ghanzi Zimbabwe Karibib Botswana Messina Usakos Mamuno Swakopmund Gobabis Central Kalahari Windhoek Game Reserve 1 Walvis Bay N Mozambique rivier Kang Northern Province Namibia Pietersburg 1 Gaborone N Jwaneng Warmbaths Sekoma Gaborone Mariental Lydenburg Gemsbok Kanye N National Lobatse 4 Pretoria Nelspruit MpumalangaN4 Mafikeng Rustenburg N4 Middelburg Park N1 N Witbank 3 2 GautengN1 7 North N17 N1 N Mbabane JohannesburgJohannesburg 17 Ermelo N12 West Province 1 N Potchefstroom 1 Swaziland Keetmanshoop 2 N14 N 14 The PlatinumNCristiana Toll HighwayFrankfort Piet Retief 2 Kuruman 1 N N 3 Welkom Kroonstad Newcastle 4 1 Karasburg N1 1 N14 N 2 5 Harrismith 1 N5 N Upington N Bethlehem Kwazulu / Kimberley 1 N8 Free N State Vioolsdrif 8 N N N8 3 N 2 Estcourt Richards Bay 1 1 Bloemfontein Maseru N 0 N Natal2 N 7 Northern Cape Stanger Lesotho N N 3 6 Pietermatizburg Durban Calvinia De Aar Kokstad EC N N 1 1 2 0 N Colesberg Aliwal North N 9 Port Shepstone 7 N 2 6 1 1 N N N Queenstown 9 Umtata N Cradock N Beaufort West Graaff-Reinet EasternN Cape 6 1 0 N1 9 7 N N East London Western Cape N2 1 Worcester N George Swellendam N2 N2 Cape Town Mossel Bay Port Elizabeth Pt Operational Services Pt Operational Services (Pty)Ltd • Operator and Maintainer of the Bakwena N1 N4 Toll Road • 385 Km of urban regional and national highway centred on Pretoria • Operator of 17 conventional toll plazas with “boom – down ” ETC in operation for 10 years. • Integrally involved in the toll collection system upgrade to become fully interoperable with Sanral’s Open Road Tolling System. Pt Op rational Services (Pty) Ltd Proud Operator of: A ROLLER COASTER FROM CONCEPT TO COMMENCEMENT Easy to operate ? Easy to say ? Easy to comprehend ? Easy to test and commission ? Easy to Sell? Easy to plan design and install? THE INTERFACE OF INTEROPERABILITY Bakwena Sanral Pt Operational Services ETC Sice (Spain) Kapsch ( Austria /Sweden) INTEROPERABILITY CHANGE AGENTS Business Rules POLITICAL CLOUD System Definition Bakwena Sanral Pt Ops ETC Sice (Spain) System Design Kapsch Installation Proven System Existing System Testing customised for Sanral Customised for Sanral & SA Customised for Bakwena Commissioning Switch on Refinements Interoperability TOTAL SYSTEM PHILOSOPHY − From batch system to real time system CHANGE SIGNIFICANT INVESTMENT FROM − Equivalent cost of installing full TCS in THE CONCESSIONAIRE 2001 OPERATIONAL LOGISTICS CHANGES − Back Office/Head Office change − Plaza changes − Lane changes − Customer/ Road User changes LOGISTICS CHANGES DATA COMMUNICATIONS VALIDATIONS RECONCILIATIONS WAN and Fibre Optic (?) − − Business Rules dictate doubling of − Major reprocessing methods to be established − Plaza to HO validation staff − Methodology to be understood by all change agents − HO to Sanral Centralised validation (Weekend and Particularly of non-guaranteed payments − Major multimillion project − − without ORT upgrade all holiday staffing) − Batch system to real time − Limited query time system − Better, more reliable, more “immediate” system − Major multi million rand project without ORT upgrade LOGISTICS CHANGES NEW SERVER ETAG OFFICE INSTALLATION LOGISTICS − Higher capacity − Replacement tags for “own” customers − Quicker processing time − Staff deployment changes Greater office space requirement (including UPS − − Interim promotions and A/C upgrade) − Maintenance and standby for real time system − Major multi million rand project without ORT upgrade LOGISTICS CHANGES OPERATIONS SYSTEM SUPPORT − Training (collection, admin and technical) − Maintenance and renewal(philosophy and cost) − Staffing (toll collectors deployment) − skills resource in the lanes − Ramp up compared to stable state − Spares inventory OPERATION COMMUNICATION CUSTOMER/ ROAD USER MANUAL − Procedures, processes and agreements − Tags between Bakwena and ETC − Charges (and billing) − Operations Bible − Lane configuration comprehension – further options − Social discounts − IMSA Key to it being possible …? MD² LANES • Manual • Manual or Dynamic • Manual and Dynamic • Manual and Dynamic or Dynamic (MD² - 23!!) Key to it being possible …? MD² LANES • increasing etag take up… • but at what rate?... • during which hours?... • in which direction ?... • at which plazas?... • with what traffic mix?... • variabilities in all 6 of the above !!! • no design, timing or configuration dilemmas. • no costly lane configuration changes. OPERATIONAL REALITIES ? • The Operator can be an after thought • ETC interoperability is assumed to be more automated and thus easier • Operations are perceived to be cheaper • Maintenance and renewals are perceived to be cheaper OPERATIONAL IMPROVEMENTS • Operators will have a new set of efficiencies to strive for • Operating ETC for 10 years has indicated that there is more scope for simplification and accuracy improvements • Upgrades on a System change at design stage can precipitate many operational and accounting improvements • ETC etag penetration will see plaza service levels improve dramatically • Etags and interoperability will see the Road user as the main beneficiary Pt Op rational Services (Pty) Ltd SA TEAM TOLLING ORT • Open Road Tolling • Ordinary Road Technology • Ordinary Road Technologist • Far removed from Rocket Science – pass me my humble pie !!! .