Flemish Public Libraries – Digital Library Systems Architecture Study 10-Dec-13 Flemish Public Libraries - Digital Library Systems Architecture Study Last update: 27 NOV 2013 Researchers: Jean-François Declercq Rosemie Callewaert François Vermaut Ordered by: Bibnet vzw Vereniging van de Vlaamse Provincies Vlaamse Gemeenschapscommissie van het Brussels Hoofdstedelijk Gewest 2013-11-27-DigitalLibrarySystemArchitecture p. 1 / 163 Flemish Public Libraries – Digital Library Systems Architecture Study 10-Dec-13 Table of contents 1 Introduction ............................................................................................................................... 6 1.1 Definition of a Digital Library ............................................................................................. 6 1.2 Study Objectives ................................................................................................................ 7 1.3 Study Approach ................................................................................................................. 7 1.4 Study timeline .................................................................................................................... 8 1.5 Study Steering Committee ................................................................................................. 9 2 ICT Systems Architecture Concepts ......................................................................................... 10 2.1 Enterprise Architecture Model ........................................................................................ 10 2.2 Archimate ........................................................................................................................ 11 2.3 Service Oriented Architecture (SOA) ............................................................................... 14 2.4 Information Technology Infrastructure Library (ITIL) ...................................................... 15 2.5 Capability Map ................................................................................................................. 16 3 Current system architecture of Flemish public libraries (AS-IS) .............................................. 20 3.1 AS-IS Analysis Approach .................................................................................................. 20 3.2 AS-IS Business Services .................................................................................................... 20 3.3 AS-IS Business Processes ................................................................................................. 25 3.4 AS-IS ICT Applications ...................................................................................................... 31 3.5 AS-IS ICT Technology Layer .............................................................................................. 46 4 Evolution of the Flemish public libraries' System architecture ............................................... 48 4.1 Library Management ....................................................................................................... 49 4.2 Marketing, communication and promotion .................................................................... 53 4.3 Patron Services ................................................................................................................ 54 4.4 Patron Services – On-site ................................................................................................. 55 4.5 Patron Services - Online Services .................................................................................... 56 4.6 Patron Services - Identity and Access Management (IAM) ............................................. 64 4.7 Patron Services – Referencing and Information .............................................................. 66 4.8 Patron Services – Circulation ........................................................................................... 68 4.9 Collection Management .................................................................................................. 72 4.10 Cataloguing ...................................................................................................................... 78 4.11 Partners & Collaboration – Municipality Integration ...................................................... 86 4.12 ICT - Systems Integration ................................................................................................. 90 4.13 ICT - IT Management tools .............................................................................................. 99 4.14 ICT – ICT Processes ........................................................................................................ 100 4.15 Sector-wide Systems Architecture ................................................................................ 108 4.16 Observations and Possible Initiatives - Summary ......................................................... 114 4.17 SWOT Analysis ............................................................................................................... 119 4.18 Evolution of the libraries’ ICT Architecture - Conclusion .............................................. 124 5 The Future system architecture of Flemish public libraries (TO-BE) ..................................... 125 5.1 TO-BE Library Business Services .................................................................................... 125 5.2 TO-BE Libraries Business Processes ............................................................................... 127 5.3 TO-BE Libraries Information Model ............................................................................... 134 5.4 TO-BE ICT Applications .................................................................................................. 140 5.5 TO-BE Technology Layer ................................................................................................ 152 5.6 TO-BE Architecture – Conclusion ................................................................................... 154 6 Roadmap ................................................................................................................................ 155 7 Conclusion .............................................................................................................................. 157 2013-11-27-DigitalLibrarySystemArchitecture p. 2 / 163 Flemish Public Libraries – Digital Library Systems Architecture Study 10-Dec-13 8 Glossary / Terminology .......................................................................................................... 159 9 Appendixes ............................................................................................................................. 162 9.1 Een systeemarchitectuur voor de Digitale Bibliotheek ................................................. 162 9.2 AS-IS Capability Map ...................................................................................................... 162 9.3 AS-IS Analysis Slides ....................................................................................................... 162 9.4 AS-IS Library Value Chain ............................................................................................... 162 9.5 Systems Integrations spreadsheet ................................................................................ 162 9.6 TO-BE Workshops slides ................................................................................................ 162 9.7 List of special collections in the provinces (NL) ............................................................. 163 9.8 Situation Analysis by Jan Vangrinsven (NL) ................................................................... 163 9.9 Blueprint model in Archi 2.4 format .............................................................................. 163 9.10 Other .............................................................................................................................. 163 2013-11-27-DigitalLibrarySystemArchitecture p. 3 / 163 Flemish Public Libraries – Digital Library Systems Architecture Study 10-Dec-13 Table of figures Figure 1: This study encompasses all the ICT systems of all library types as defined by IAN ROWLANDS AND DAVID BAWDEN ........................................................................................... 6 Figure 2: Enterprise Architecture Model ........................................................................................ 10 Figure 3: Archimate Notation ......................................................................................................... 13 Figure 4 Oracle SOA Conceptual Architecture ............................................................................... 15 Figure 5: Motivations concepts in Archimate ................................................................................ 19 Figure 6 First library business services model used during the study ............................................ 21 Figure 7: The AS-IS value chain of libraries .................................................................................... 23 Figure 8: AS-IS libraries value chain - feedback loop...................................................................... 24 Figure 9: AS-IS business processes - cataloguing to distribution ................................................... 25 Figure 10: AS-IS Business process – Marketing to circulation ........................................................ 27 Figure 11: AS-IS