www.omnitracker.com Test OMNITRACKER Get in touch with us! OMNITRACKER The flexibly expandable platform for business processes Organize your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools, you can configure all processes easily and even create your own applications. Key Benefits What can OMNITRACKER do? Ready to use OMNITRACKER supports business processes and offers ready- Unique module and application to-use applications for many business units, for example: concepts IT service management as per ITIL Numerous out-of-the-box Customer service solutions Project management Quick and easy implementation Software development You can integrate all OMNITRACKER applications with each Fully scalable other and even with your own applications and configure them Efficient for small and large to meet your own needs. This means your business processes work groups are supported continuously and without losses. Multi-client capable How can OMNITRACKER help you? Customizable With OMNITRACKER, you can represent, monitor and optimize all Individually expandable your business processes. You can use the mature OMNITRACKER functionality applications directly or flexibly define your own processes. Very flexible and easy to adapt Define your own workflows ª Hard to believe? Let us prove it! Continuous integration Open, standardized interfaces High integration capability Efficient and cost-effective Quick return on investment Flexible licensing Easy to maintain and update Contractually guaranteed release compatibility Manufacturer as reliable partner Comprehensive support from OMNINET Involvement of customers in product planning www.omnitracker.com OMNITRACKER Core System Definition of your own views and display options Form editors for Windows, web and mobile clients Creation of reports and statistics Automated actions KPI Cockpit A component of the OMNITRACKER Core System, the KPI Cockpit gives you a quick overview of your key figures at any time. OMNITRACKER Platform The OMNITRACKER platform is the basis for all OMNITRACKER applications. It consists of following layers: Core System: Core of the overall The KPI Cockpit helps you keep an eye on your key figures. OMNITRACKER system Core Components: Add-ons for customizing Define your own key performance indicators (KPIs) OMNITRACKER to your requirements or in OMNITRACKER or adapt the performance mea- integrating other systems. surements already implemented in the applications Clients: Windows client, web client to your own requirements. You can use the KPI OMNINET contractually guarantees the release mea-surements not just in reports but can also compatibility of the OMNITRACKER platform. display them graphically in OMNITRACKER. Various When you upgrade to a newer version of the visua-lization elements are available for this purpose, OMNITRACKER platform the functionality of the allowing you to always keep track of the quality of OMNITRACKER applications remains unchanged. any processes. OMNITRACKER Core System Accessibility The high-performance Core System contains multiple OMNITRACKER is accessible in multiple modes, configuration possibilities that are very flexible yet so that many people can operate it. easy-to-manage. With it, you can create applications and adapt those to almost any user-specific OMNITRACKER Interfaces requirements – without any programming. You can integrate external systems or data sources OMNITRACKER adapts to your needs. with OMNITRACKER in a variety of ways, both online Data modeling and data management and offline, using the following interfaces: Graphical definition of workflows Comprehensive web services Rule-controlled notifications OMNITRACKER automation interface, Rule-controlled escalations a comprehensive programming interface Definition of user permissions Data import and export definitions. Supports standard data formats. www.omnitracker.com 2 OMNITRACKER Core Components OMNITRACKER Interface Bus Using the preconfigured interfaces in OMNITRACKER Interface Bus, you can consi- derably reduce the effort involved in integrating external systems. Microsoft® Exchange Server Microsoft® Windows® SharePoint® Services SAP® Solution Manager Service Desk baramundi Management Suite Web services OMNITRACKER Configuration Environment The OMNITRACKER Core Components are part You can export configuration results as an XML file of the OMNITRACKER platform. They enable you and import them into any other OMNITRACKER to customize and add on to OMNITRACKER. installations. This enables you to adapt existing applications or create new applications, test and OMNITRACKER Email Gateway assure their quality, before adopting them in your production system. OMNITRACKER Email Gateway supports the automated, rule-based processing of incoming and outgoing emails and integrates mail servers OMNITRACKER BPMN Engine via standard email protocols. With the OMNITRACKER BPMN Engine, you can let your business processes be executed automatically. OMNITRACKER CTI Gateway The process engine monitors the process execution. It informs employees about the next tasks, activates OMNITRACKER CTI Gateway integrates computer- external systems and runs automatable tasks directly. supported TAPI-capable telecommunications systems This ensures that no step is forgotten and the engine (telephony). monitors the execution order. CTI: Computer Telephony Integration OMNITRACKER Business Intelligence OMNITRACKER Scanning Gateway With OMNITRACKER Business Intelligence, you The OMNITRACKER Scanning Gateway compiles always have the most current company data at your an inventory of WMI-capable IT network compo- disposal to support your decision-making. There are nents and automatically saves the results in the a variety of options available for analyzing the data OMNITRACKER database. and presenting it transparently: creating static reports, displaying KPIs directly in OMNITRACKER or using OMNITRACKER Reports and Business business intelligence solutions. You can analyze the Intelligence data from your database either directly or by using a data warehouse. This means you can always adapt OMNITRACKER Reports to create meaningful your analyzes to your needs. reports from your data and comprehensive inte- gration of BI solutions. www.omnitracker.com 3 OMNITRACKER Applications ITSM Center The IT service management (ITSM) application is ITIL-compliant and certified and supports the following processes: Incident management Problem management Change management Request fulfilment Event management Service asset & configuration management Identity & access management Release & deployment management Service level management Service catalogue management Capacity management Applications for business processes Availability management The mature, standardized OMNITRACKER appli- Knowledge management cations support a broad range of different business Master data and address management processes. Each application covers a complete Self-service portal business process and features a self-contained Web Shop functionality. You can use as many OMNITRACKER applications on the OMNITRACKER platform as desired. Later you can also integrate further OMNITRACKER applications in an existing OMNITRACKER system. In this way you can continue to expand your system and adapt it to your needs. OMNITRACKER applications offer you many advantages: Project Management Center An out-of-the-box solution for supporting Plan and control projects of any size different business processes and complexity: Customizable: You can configure all Project planning OMNITRACKER applications yourself. Project initiation Guaranteed release compatibility: All Project management configurations remain unchanged even with Project monitoring (incl. budget control) new versions of the OMNITRACKER platform. Activity management Necessary migrations within the database Resource planning are carried out automatically. Time recording Investment security: You can expand your Travel time and cost management OMNITRACKER system as desired using other OMNITRACKER applications or your Sales Management Center own configurations. The application represents the whole sales process: Customer data management Contact management Opportunity management Offer management Contract management Bookkeeping www.omnitracker.com 4 Stock and Order Management Contract Management Center Supports the whole order and delivery Application for efficiently managing contracts: process: Initiation Purchase requisition and approval Approval Offer management Control Order management Management Article management Stock management Systems Engineering Center Billing Control of the entire software development process: Risk Management Requirements management Professional risk management: Change management Assess risks Error management Define and manage measures Test management Manage action plans Manage emergency plans Dispatch Center Dispatching field staff: Booking Schedule Integrated route planning. Google Allocation planning for freely definable Maps is used for this purpose. resources, for example: Option to integrate OMNITRACKER Room occupancy mobile client Vehicle booking