TTHHEE BBUUFFFFAALL OO BBAANNNNEERR An official publication of the Buffalo Chapter IAAP \ 2-15-140 - Buffalo, New York http://community.iaap-hq.org/IAAPHQ/Buffalo EDITOR: KIMBERLEY M. STAHL CELEBRATING 65 YEARS JUNE 2012 2011-2012 PRESIDENT’S MESSAGE BUFFALO CHAPTER EXECUTIVE BOARD President: Natalie A. Thrun, CAP-OM [email protected] Vice President: Dear Chapter Members, Denicé T. Hughes, CAP-OM [email protected] As I write my last message as your President, I’m Secretary: amazed at how quickly the time has gone. Debra A. Prautzsch, CAP-OM Currently, President-Elect Hughes and Vice- [email protected] President-Elect Prautzsch are traveling to New York City for the NYSD Annual Meeting. Treasurer: Kary Perez, CAP-OM In June, we will install our 2012-2013 Executive Board. July will [email protected] bring our President’s Workshop and later in the month on to Director (2011-2013): Grapevine Texas for EFAM. Cynthia Hager, CAP-OM [email protected] Next year will be an exciting one as we host the NYS Division Director (2011-2012): Meeting. Please consider volunteering your time and talents to make Sheryl Kaiser this a successful event for our chapter. [email protected] I’ve learned so much this year. It has been an amazing journey for INSIDE THIS ISSUE me, and my pleasure to serve as your President. I urge anyone who 2011-2012 Executive Board…..... Pg 1 has not held a committee or leadership position to get involved, get President’s Message……......…... Pg 1 started and Make that Leap to Remarkable! Calendar of Events……………... Pg 2 Thank you, Celebrations ……………........… Pg 2 Chapter Highlights.…………….. Pg 2 Natalie Member News…..……........…... Pg 3 Committee Updates……...…....... Pgs 3- 5 Natalie A. Thrun, CAP-OM HQ Highlights………………….. Pg 6 2011-2012 Buffalo Chapter President NYS Division Highlights………. Pg 6 2011-2012 Member of Excellence Civic, Public & World Affairs…. Pg 6 Life & Career………………..…. Pgs 7-9 Committee Chair List...………… Pg 10 Trademarks and Registered Service Marks of IAAP: ® IAAP , International Association of Administrative Professionals®, Administrative Professionals Day®, Administrative Professionals Week® , OfficePRO®, Certified ® ® Administrative Professional , CAP Certified Administrative Professional-Organizational Management®, CAP-OM® Proof Reading Team Debra E. Frederiksen, CAP-OM Jennifer Louth, CAP-OM Natalie A. Thrun, CAP-OM Terry Tucholski June 2012 Page 1 CCAALLEENNDDAARR OOFF EEVVEENNTTSS CCEELLEEBBRRAATTIIOONNSS JUNE JUNE BIRTHDAYS Deborah L. Kelsch 6/9 6 Chapter Meeting Deborah J. McDonald 6/15 Salvatore's Italian Gardens Marlene J. Steck 6/20 6461 Transit Road Depew, NY 14043 Linda Fusani 6/24 Program: Member Recognition & Installation Gloria E. Keefe 6/24 of Officers Margaret A. Kosowski 6/27 Blanche E. Stelmach 6/28 13 Executive Board Meeting Cameron Compression Systems JUNE ANNIVERSARIES 3101 Broadway, Buffalo Dorothy A. Haremski 40 yrs 27 President’s Party Theresa Tucholski 37 yrs Millennium Hotel Judy A. Czerwinski 27 yrs Connie S. Barnes, CAP-OM 20 yrs JULY Kathleen A. Moskal, CAP-OM 19 yrs 11 President’s Workshop Debra Bielawa, CAP 18 yrs 136 Kamper Ave, Buffalo 14220 Barbara J. Pfeiffer 9 yrs 21-25 EFAM Grapevine, Texas Patricia A. Weber 4 yrs 2. Get to know people on a personal level right from CCHHAAPPTTEERR HHIIGGHHLLIIGGHHTTSS the start (find commonalities you have) and keep the President Thrun welcomed members to the May chapter relationship strong - it may pay off later. meeting and introductions were conducted table-by- table; Carolyn Tiranno led the invocation. 3. Recognize when someone is instigating an "emotional response" from you and stop reacting. Susan Nowicki, Director of Engineering for Northrop 4. If you are judgmental and label someone initially, Grumman Amherst Systems, you will have a difficult time overcoming that label presented Effectively Dealing and gain a positive view/reaction towards them. with People in the Workplace. During the 5. Acronym - WAIT = "Why Am I Talking?" Actively presentation she discussed listen to the other person and don't interrupt because Susan Nowicki and VP the top three behaviors that that only fuels their emotional response. Denicé T. Hughes, CAP-OM sabotage our ability to build solid working relationships. She listed the motivators 6. When you’re confronted with a wave of emotion and de-motivators, and detailed how to identify and deal from someone (yelling, etc.) -- Duck! Don't go at with them. them head on, watch them carry on and don't get engaged - take mental notes as they carry on (gee his Dealing with difficult people isn't always about them, it face is getting red...is that sweat?) and the attack entails YOU reacting differently and owning the becomes less personal. relationship. We must be willing to admit when we are wrong and invest in the person, if it’s worth it. The 7. Let time go by and people settle down before trying following is the top ten lessons learned from the to correct a situation right away – time might be all presentation as recorded by Jennifer Louth, CAP-OM. that is needed. 1. Everyone has insecurities - realize what button you 8. Don’t act on bad intel – “I heard...she said....etc.” – are pushing to agitate that insecurity in someone and resist buying into hearsay and rumors as some stop. people love the drama it creates. June 2012 Page 2 9. Email is bad. Talking is good. – Resist the urge to communicate/fix a situation through email as it may CCOOMMMMIITTTTEEEE UUPPDDAATTEESS not be interpreted the way you intend – do it face-to- COMMUNITY SERVICE – Sheryl Kaiser, Chair face. Please remember to bring in your Box 10. People will only act in your best interest if there is Tops for Education. Thank you for something in it for them “WIIFM” -- Ask the your support of the IAAP’s community person “What’s important to you?” when service efforts! This year we have been negotiating. collecting Box Tops for Education to benefit Summit Following Ms. Nowicki’s presentation, Helene Catalano, Educational Resources. Their mission is to prepare CAP-OM delivered a membership recruitment drive children and adults with developmental disabilities or presentation and welcomed our newest chapter members. behavioral challenges and their families for life success. To cap off a very busy evening, the election of the 2012- 2013 Buffalo Chapter board was held. We are recruiting Chair/Co-Chairs for our Community Services Committee. This is a very important committee as it allows us to give back to our community. Please consider getting involved with the chapter and volunteer to Chair or Co-Chair this enriching committee. AYS EANS –Michele Maybach, Chair W & M CONGRATULATIONS to the winners at our May meeting: Patricia Sheldon (Easter Floral Arrangement and Home Basket), Sheryl Kaiser (Bath & Body Basket), Denice Hughes, CAP-OM(Garden Set Basket), and Maureen Kirchmyer, CAP-OM (Dock at the Bay Gift 2012-2013 Buffalo Chapter Executive Board: Denicé Certificate and 50/50). T. Hughes, CAP-OM, Debra A Prautzsch, CAP-OM, Sheryl Kaiser, Kary L. Perez, CAP-OM Jean M. The Committee would like to thank everyone for Chenu, and Cynthia Hager, CAP -OM supporting our table, whether it was through the purchase of tickets, donating baskets, or helping out at MMEEMMBBEERR NNEEWWSS the table. A special thanks to Carol Tiranno, Kary Perez, CAP-OM, Cindy Hager, and Sheryl Kaiser for helping Welcome to our newest members, recognized at the May out at the table this month. Our theme tray drawing in chapter meeting. March was a lot of fun, so the Committee will be holding a mini theme tray drawing at our June meeting. Start saving your money for this event! Donations toward this would be greatly appreciated. A tempting basket that will be featured includes a gift certificate (dessert for two) to Alethea’s Chocolates. WANTED: I will be stepping down at the end of this year as the Ways & Means Committee Chair. If you are interested in holding this position, please contact me at [email protected] or Kary Perez, CAP-OM, at [email protected]. We are also looking for Membership chair Helene Catalano, CAP-OM, with members to join our committee and to share their new members Audrey Held, Lisa Kunkel, Barbara thoughts and ideas. Donations are always greatly Matthews. Not pictured: Lisa Spinner-Smith appreciated. If you have any questions, ideas, donations, would like to join, or would like to help out one month, MEMBER OF EXCELLENCE! please e-mail me at [email protected] or call Applications for Member of Excellence are due by June 445-5100. 30, 2012. For more information or to fill out the online form use the following link http://pathways.iaap- hq.org/Pathways/Programs/MemberofExcellence/Memb FIND US ON FACEBOOK! erofExcellenceinfo/. If you plan to submit, please let HTTP://WWW.FACEBOOK.COM/PAGES/IAAP- President Thrun know. Thank you! BUFFALO-CHAPTER/152693591407894 June 2012 Page 3 CERTIFICATION COMMITTEE NEWS By Debbie Franklin, MS Ed Certification—Quite an Accomplishment! The following is a list of our Buffalo Chapter members who currently have their certification: CAP® Certified Administrative Professional® Shirley C. Beyer Christine Goodwin Beth M. Pratt Debra Bielawa Geraldine A. Kozlowski Sharon M. Rhodes Gretchen G. Bingham Helen T. Labus Sandra J. Schwab Elaine T. Devine Cherylin A. Lakeman Kathleen A. Shepard Andrea M. Diegelman Sharon A. Mulqueen Margaret M. Wytrwal CAP®- OM® Certified Administrative Professional® - Organizational Management® Connie S. Barnes Lori A. Hoffman Debra A. Prautzsch Celeste Brooks Denicé T. Hughes Sandra L. Rizzo Susan Carbone Maureen A. Kirchmyer Sally A. Rogers Helene S. Catalano Jennifer L. Louth Annette Smith Debra E. Frederiksen Evelyn Mietlowski Karen Thompson Cynthia A. Hager Kathleen A. Moskal Natalie A. Thrun Kary L. Perez Buffalo Chapter is Here to Help You Become Certified! The Buffalo Chapter has started to plan for its certification workshops which will kick off in September.