ABTA’s Business Resilience Webinar Series Preparing for September ABTA and ATOL Renewals 12 August 2020 10 :30 – 12:00 10 :30 Welcome from the moderator John de Vial, Director of Membership and Financial Services, ABTA 10:35 Setting the scene: impact of Covid-19 on the travel industry and forecast recovery models Martin Alcock, Director, The Travel Trade Consultancy (TTC) 10:55 ABTA subscriptions and renewals • What you need to know • Changes to documentation processes as a result of the pandemic • Practical guidance ahead of the September deadline John de Vial, Director of Membership and Financial Services, ABTA Doug Ross, Financial Protection, Reporting and Captive Programme Manager, ABTA 11:05 Surgery: ABTA renewals Get your pre-submitted and live questions answered during this session John de Vial, Director of Membership and Financial Services, ABTA Doug Ross, Financial Protection, Reporting and Captive Programme Manager, ABTA 11:15 ATOL renewals • What you need to know • Changes to assessment criteria • Practical guidance including cash flow forecasts • Brexit and local insolvency options in the EU Simon Brodie, Director, The Travel Trade Consultancy (TTC) 11:30 Financial security arrangements and bonding • Tips around level of information required Tony Gilpin, Managing Director, Towergate Travel 11:40 Surgery: ATOL renewals Get your pre-submitted and live questions answered during this session Moderated by John de Vial, Director of Membership and Financial Services, ABTA Simon Brodie, Director, The Travel Trade Consultancy (TTC) Tony Gilpin, Managing Director, Towergate Travel Doug Ross, Financial Protection, Reporting and Captive Programme Manager, ABTA 12:00 Close [email protected] @ABTAevents #ABTArenewalswebinar abta.com/abtaevents Preparing for September ABTA and ATOL Renewals Speaker profiles John de Vial, Director of Membership and Financial Services, ABTA John is ABTA’s Director of Membership and Financial Services, with 30 years of travel industry experience, followed by 10 years at ABTA. John has operated at Board level within the ILG/Air Europe; Thomson Travel Group/TUI UK; MyTravel Group plc; Thomas Cook Group plc and Shearings Groups. He has served three terms on the ABTA Board and Chaired ABTA’s disciplinary Code of Conduct Committee, as well as the FTO Health & Safety and Responsible Tourism Committee’s. John is a Member of the Government’s Air Travel Insolvency Protection Committee (ATIPAC) which advises the Secretary of State and the CAA on consumer protection. John is a Trustee of ABTA Lifeline, ABTA’s benevolent charity and The Travel Foundation, a sustainability charity. He is also a Director of Travelife Limited – a certification body in the hotel sustainability accreditation market. He supports the Family Holiday Association (FHA) – an industry charity providing short breaks for some of the most deprived children and families in the UK – generally with a London Marathon or 100km Ultra challenge sponsored event each year. John heads up ABTA’s membership; financial protection; risk; claims and insurance operations, including our captive insurance company, ABTA Insurance PCC Limited. Martin Alcock, Director, The Travel Trade Consultancy (TTC) Martin qualified as a Chartered Accountant with PricewaterhouseCoopers and then spent five years as a senior analyst at the CAA in charge of a team monitoring the top 200 ATOL holders. His work in developing the CAA’s policies for making licensing decisions, taking regulatory action, and permitting M&A transactions gives him a unique insight into the best way to approach the regulators. Since joining TTC, Martin has advised a wide range of tour operator and travel agent clients, private equity firms, and banks. [email protected] @ABTAevents #ABTArenewalswebinar abta.com/abtaevents Preparing for September ABTA and ATOL Renewals Doug Ross, Financial Protection, Reporting and Captive Programme Manager, ABTA Doug is Financial Protection Manager at ABTA and has over 20 years’ experience with ABTA looking after a portfolio of 200+ Members. He leads ABTA’s CRM and financial protection management reporting, Reporting and analysis for ABTA Insurance PCC Limited and Department for Business (BEIS) Approved Body reporting. Simon Brodie, Director, The Travel Trade Consultancy (TTC) Simon has over 18 years’ experience working in the travel industry. He spent ten years at the CAA, as an ATOL analyst in their Consumer Protection Group. In this role, Simon was responsible for licensing a broad portfolio of ATOL holders, ranging from the integrated groups, TUI Travel and British Airways Holidays, down to Small Business ATOL holders (SBAs). Simon joined TTC in 2012, since then he has helped a wide range of travel businesses navigate their regulatory responsibilities. Tony Gilpin, Managing Director, Towergate Travel Tony Gilpin MCMI is Managing Director at specialist Travel Industry Insurance broker Towergate Travel. Tony has worked in the Travel sector for in excess of 25 years. Towergate Travel work with all ranges of clients, from large household names down to bespoke niche Tour Operator’s. He is well known in the sector for his vast experience & extensive knowledge of the EU package Travel Directive. Tony also regularly sits on expert panels and takes part in Government, BEIS think tanks and discussions around consumer protection. Towergate Travel are an ABTA Partner +. [email protected] @ABTAevents #ABTArenewalswebinar abta.com/abtaevents Preparing for September ABTA and ATOL Renewals Contributor profiles For more than 14 years, we’ve been helping travel businesses. Helping with ATOL, ABTA and IATA regulatory and bonding issues. Helping with financial, back office and supplier payment services and helping create business plans, raise money, and find investors. At The Travel Trade Consultancy we offer friendly, concise, practical advice to help you manage your business through changes that affect your business. We also offer a compliance management service that means you’ll never have to think about it again. www.traveltradeconsultancy.co.uk Towergate Travel are a specialist Insurance broker in the travel sector. We work with clients large and small to ensure they meet their legal requirements as set out in the new July 2018 Package Travel Directive. Specific areas of expertise include Financial Failure Insurance (TRIP), Travel Bonding ABTA, IATA, ATOL & BCH, Tour Operators Liability & Car Hire Collision damage waiver excess products. Our TRIP Financial Failure Product is one of very few that is fully approved / recognised by ABTA and merchant acquirers. Our friendly / consultative approach allows us to work with you to find the option that is right for you. www.towergateinsurance.co.uk/travel-insurance [email protected] @ABTAevents #ABTArenewalswebinar abta.com/abtaevents Preparing for September ABTA and ATOL Renewals Contributor and webinar partner profile Traditional enterprise software is clunky, expensive and not focused on how you can wow your customers with the ultimate service and experience. At Freshworks, we believe that you deserve better- providing customer-for-life software that’s modern, mobile and affordable- enabling you to deliver wow moments to customers all over the world. We work with industry leaders to streamline customer conversations, automate repetitive work and save time- ensuring that teams can collaborate to deliver world class customer engagement. www.freshworks.com [email protected] @ABTAevents #ABTArenewalswebinar abta.com/abtaevents .