Love Your Hospital Annual Report 2019-2020 St Richard’s | Worthing | Southlands Registered Charity No. 1049201 www.loveyourhospital.org Contents Welcome 4 Putting Patients First 10 Chairman’s report 4 THERA-Trainer 10 Message from Head of Charity 5 Transport for Sasha 11 Carescape Blood Monitor 12 About Love Your Hospital 6 Zaky HUG and Peanut Pillows 13 2019/2020 review 7 Investing in Staff 14 Helping shape the future 14 IMPACT of COVID-19 8 A thank you to staff 16 Safeguarding staff mental health 17 Community Champions 18 The biggest thank you… 18 Roman 500 cycle challenge 19 Archie raises funds for breast care patients 20 Family walk 18 miles for unit 20 Woodstock Nursery Toddle Waddle 21 Corporate Support 22 The First Fifty Club 22 Saywell Supercar Track day 24 Christmas Toy appeal 25 Staff Stars 26 Dare devil staff take a leap of faith! 26 Run Tessa, Run! 28 ACU Team: Surrey Hills Challenge 29 2 LOVE YOUR HOSPITAL ANNUAL REPORT & ACCOUNTS 2019-2020 Looking Forward 30 FINANCIALS 40 Our Board of Directors 32 Statement of Trustee’s Responsibility 40 Structure, Governance and Management 34 Independent Auditor’s Report 41 Charitable Funds Committee 35 Statement of Financial Activities 43 Financial Review 36 Balance Sheet 44 Grant Making and Reserves Policy 38 Statement of Cash Flows 45 Funds and Risk Management 39 Reconciliation of net income/ (expenditure) to net cash flow from operating activities 45 Notes to the Accounts 46 Administration details and professional advisors 59 LOVE YOUR HOSPITAL ANNUAL REPORT & ACCOUNTS 2019-2020 3 WELCOME Chairman’s report As I reflect on 2019/20, it’s acutely apparent what a rollercoaster ride of emotions Love Your Hospital and Western Sussex Hospitals NHS Foundation Trust have both been on. Significant highlights include Trust whether that is on our The 2019/20 Staff Conference On behalf of LYH and Western a celebration of the tenth continuous journey to improve was also funded by the Sussex, I extend a heartfelt anniversary of the formation of patient care or during times of Charity with this year’s focus thanks to all who have given Western Sussex on 1 April 2019, intense change and challenge. on Inclusivity. ‘Inclusion their time, financial support and following the merger of Royal On page 8, you can read more Cafés’ encouraged open and dedication to help the Charity West Sussex and Worthing & about the impact of COVID-19 honest discussions around achieve great accomplishments Southlands NHS Trusts. There and the Hospital Heroes discrimination and harassment over the last year. We simply was also the publication of a COVID-19 Appeal launched by and this feedback has informed couldn’t do it without you. second ‘Outstanding’ Care the Charity in late March. This Staff Policies applied in respect Quality Commission report for was in immediate response to of equality and diversity aiming Western Sussex Hospitals NHS the pandemic, and specifically to to protect employees from Foundation Trust, a historic support the health and wellbeing discrimination and harassment award making us the only trust to of Western Sussex staff during while promoting equal Alan McCarthy become the first non-specialist this unpresented time. opportunity and the value of Chairman acute trust in the country to be diverse cultures and backgrounds rated ‘Outstanding’ in all the key Looking back to before within the workforce. inspection areas assessed. COVID-19, the Charity has continued to support wide-scale This report will highlight many Of course, during these Trust events for staff. Having more examples of how the momentous occasions of pride initially invested £500,000 in Charity has worked alongside and joy, we could never have helping to launch our Patient the Trust to achieve shared foreseen facing one of the First strategy back in 2016, goals and objectives to benefit biggest world-wide public health which has become the Trust’s patients. This crucial support crises putting our frontline staff leading, long-term approach is made possible by all the and wider organisation to the to transforming the way our individuals, community groups ultimate test which, may I add, hospitals deliver services for and organisations who donate, they rose to admirably and with the better, it’s rewarding for the fundraise tirelessly and act as undeniable courage. Charity to continue this support charity ambassadors across by funding the annual Patient our three hospitals and out Throughout all these trials and First STARS Awards recognising in the community. tribulations, LYH has been there the skill, enthusiasm and along the way supporting the innovation of staff who go above and beyond for patient care. 4 LOVE YOUR HOSPITAL ANNUAL REPORT & ACCOUNTS 2019-2020 WELCOME Message from Head of Charity A very warm welcome to the Love Your Hospital annual report and accounts for 2019/20. Firstly, I would like to introduce While we have been astounded The support from patients, I want to express a huge myself as the interim head of the by the amazing support from their loved ones and the local gratitude to everyone who has charity following the departure of the community during this community continues to enable supported LYH. Just when we Amanda Tucker in January 2020. global health crisis, the longer us to reach many areas of care thought we couldn’t receive any Amanda had been in post since term effects on the Charity and, in a time of economic more good will and well wishes 2015 and it’s been a privilege to and other NHS charities is an and political uncertainty, from the local community, have the opportunity to take unknown entity. NHS charities will be needed you have truly gone above and over the helm and support the to support patient care and beyond enabling us to respond in dedicated LYH team through this The LYH team may have gone innovative projects across our the here and now, and to invest leadership role. through significant change hospitals more than ever before. in the future of health care across and challenge over the last West Sussex. Just a few short months after 12 months, but our focus hasn’t Looking forward, we are joining the team, the arrival of wavered; supporting patient committed to working with the Thank you so much. the coronavirus pandemic hit care and investing in staff Trust to continue building on all the UK and impacted the third development at St Richard’s, the achievements of 2019-20. sector significantly. In response Worthing and Southlands The Charity will be investing in to the public’s wish to support Hospitals remains the central long-term legacy projects made their local hospitals, we launched objective that drives us forward. possible through COVID-19 David Clayton-Evans our Hospital Heroes COVID-19 funding including improving Interim Head of Charity Appeal, which has seen people We have supported many spaces for patients and our across our region doing amazing hospital projects over the last staff both inside and outside on things to raise money for their year in areas such as paediatric our hospital sites. We will also local hospital staff. and neonatal care and critical continue to diversify and respond care rehabilitation. You can learn to the changes in the sector to Donated funds have been used more about this in the ‘Putting ensure we can continue to invest to meet the immediate and Patients First’ section on page 10. in the latest medical equipment, urgent needs of staff, volunteers improve hospital services and and patients as well as helping We have also strengthened our facilities and help staff reach their tackle the longer term effects corporate connections with the full potential through training on staff health and wellbeing. inaugural launch of our First Fifty opportunities and recognition. The LYH team has been working Club, encouraging some healthy with tireless commitment, entrepreneurial competition dedication and enthusiasm to by inviting companies to grow support the Trust during this a small investment through unprecedented time. fundraising initiatives. Read more about their endeavours on pages 22 and 23. LOVE YOUR HOSPITAL ANNUAL REPORT & ACCOUNTS 2019-2020 5 ABOUT LOVE YOUR HOSPITAL Dedicated to raising funds for our three local hospitals Love Your Hospital is an NHS Charity • any failures to comply with the standards Our vision dedicated to raising funds for the three or scheme Outstanding healthcare and facilities hospitals that make up Western Sussex • the number of complaints received about available to local patients and their Hospitals NHS Foundation Trust: the charity’s fundraising families across West Sussex. • how the Charity protects the public, • St Richard’s Hospital in Chichester including vulnerable people, from Our goals provides a full range of general acute unreasonable intrusion on a person’s hospital services including A&E, maternity, privacy, unreasonably persistent Working together with partners outpatients, day surgery and intensive care. approaches or undue pressure to give. and communities, we aim to fund • Worthing Hospital provides a full range of the very latest medical equipment, general acute hospital services including During the year there were no failures to comply improve the hospital environment for A&E, maternity, outpatients, day surgery with the Fundraising Code of Practice, however all, enable innovative research and and intensive care. It is also home to the the Charity received one complaint which was support staff development, health West Sussex Breast Screening service. dealt with in line with our complaints policy and and wellbeing at St Richard’s, • Southlands Hospital in Shoreham-by-Sea can be viewed at www.loveyourhospital.org/ Worthing and Southlands Hospitals. provides outpatient, diagnostic and day complaints-procedure surgery services alongside a new, purpose- Our values built ophthalmology centre for eye patients.