TP 12296E (04/2008) FLIGHT ATTENDANT TRAINING STANDARD SECOND EDITION APRIL 2008 COMMERCIAL AND BUSINESS AVIATION TC-1002647 *TC-1002647* OWNER’S NAME: ADDRESS: TELEPHONE NUMBER: Please direct your comments, orders and inquiries to: Telephone: 1-888-830-4911 (in North America) 613-991-4071 (other countries) Fax: 613-991-1653 E-Mail: [email protected] © Her Majesty the Queen in Right of Canada, as represented by the Minister of Transport, 1994. Permission is granted by the Department of Transport, Canada, to copy and/or reproduce the contents of this publication in whole or in part provided that full acknowledgment is given to the Department of Transport, Canada, and that the material be accurately reproduced. While use of this material has been authorized, the Department of Transport, Canada, shall not be responsible for the manner in which the information is presented, nor for any interpretations thereof. The information in this publication is to be considered solely as a guide and should not be quoted as or considered to be a legal authority. It may become obsolete in whole or in part at any time without notice. TP 12296E (04/2008) TC-1002647 FLIGHT ATTENDANT TRAINING STANDARD TP 12296E TABLE OF CONTENTS RECORD OF REVISIONS ..................................................................................... ROR-1 LIST OF EFFECTIVE PAGES ................................................................................ LEP-1 INTRODUCTION............................................................................................................. 2 (1) INTRODUCTION .............................................................................................................. I (2) PROGRAM OVERVIEW .................................................................................................. I (3) APPLICABILITY ............................................................................................................ III (4) FLIGHT ATTENDANT REQUALIFICATION REQUIREMENTS....................................IV (5) FLIGHT ATTENDANT COMPETENCY REQUIREMENTS ...........................................VI (6) AVIATION FIRST AID....................................................................................................VI (7) OTHER TRAINING........................................................................................................VII SYLLABUS..................................................................................................................... 2 INITIAL – PART ONE AVIATION INDOCTRINATION ................................................... 1 1.1 AIR OPERATOR INDOCTRINATION........................................................................I-1-1 1.1A AIR OPERATOR SPECIFIC ..........................................................................................I-1-1 1.1B FLIGHT ATTENDANT SPECIFIC..................................................................................I-1-1 1.2 REGULATORY OVERVIEW ......................................................................................I-1-2 1.2A REGULATORY OVERVIEW..........................................................................................I-1-2 1.2B LEGISLATION ...............................................................................................................I-1-2 1.3 AVIATION TERMINOLOGY.......................................................................................I-1-4 1.3A TERMINOLOGY ............................................................................................................I-1-4 1.3B TERMS OF REFERENCE .............................................................................................I-1-4 1.4 THEORY OF FLIGHT.................................................................................................I-1-5 1.4A GENERAL AIRCRAFT DESCRIPTION.........................................................................I-1-5 1.4B AERODYNAMICS OF FLIGHT......................................................................................I-1-5 1.4C METEOROLOGY...........................................................................................................I-1-6 1.4D AIR TRAFFIC CONTROL ..............................................................................................I-1-6 1.5 PHYSIOLOGY OF FLIGHT........................................................................................I-1-7 1.5A GENERAL......................................................................................................................I-1-7 1.5B EFFECTS OF ALTITUDE ..............................................................................................I-1-7 INITIAL – PART TWO ROLES AND RESPONSIBILITIES ............................................ 2 2.1 AIR OPERATOR ........................................................................................................I-2-1 2.1A OPERATING REQUIREMENTS....................................................................................I-2-1 2.1B OPERATIONS MANUAL/FLIGHT ATTENDANT MANUAL ..........................................I-2-1 2.2 CREW MEMBERS .....................................................................................................I-2-2 2.2A GENERAL......................................................................................................................I-2-2 2.3 TRANSPORT CANADA – AVIATION INSPECTORS ...............................................I-2-4 2.3A GENERAL......................................................................................................................I-2-4 2nd EDITION TOC-1 FLIGHT ATTENDANT TRAINING STANDARD TP 12296E TABLE OF CONTENTS INITIAL – PART THREE SAFETY PROCEDURES........................................................ 1 3.1 CREW COORDINATION ...........................................................................................I-3-1 3.1A GENERAL......................................................................................................................I-3-1 3.1B CREW COORDINATION...............................................................................................I-3-1 3.2 COMMUNICATION ....................................................................................................I-3-2 3.2A GENERAL......................................................................................................................I-3-2 3.2B COMMUNICATION........................................................................................................I-3-2 3.2C PASSENGER ANNOUNCEMENTS ..............................................................................I-3-2 3.3 SURFACE CONTAMINATION...................................................................................I-3-3 3.3A GENERAL......................................................................................................................I-3-3 3.3B CREW RESPONSIBILITIES..........................................................................................I-3-3 3.3C DE-ICING/ANTI-ICING ..................................................................................................I-3-3 3.4 BRIEFINGS ................................................................................................................I-3-4 3.4A CREW BRIEFINGS .......................................................................................................I-3-4 3.4B PASSENGER BRIEFINGS ............................................................................................I-3-4 3.5 SAFETY CHECKS .....................................................................................................I-3-6 3.5A GENERAL......................................................................................................................I-3-6 3.6 PASSENGER HANDLING .........................................................................................I-3-7 3.6A GENERAL......................................................................................................................I-3-7 3.6B PASSENGER BOARDING ............................................................................................I-3-7 3.7 PASSENGER AND CREW MEMBER SEATS AND RESTRAINTS..........................I-3-8 3.7A PASSENGER SEATING................................................................................................I-3-8 3.7B CREW SEATING ...........................................................................................................I-3-8 3.8 CARRY-ON BAGGAGE...........................................................................................I-3-10 3.8A PASSENGER CARRY-ON BAGGAGE .......................................................................I-3-10 3.8B CREW CARRY-ON BAGGAGE...................................................................................I-3-11 3.9 ELECTRONIC DEVICES .........................................................................................I-3-12 3.9A GENERAL....................................................................................................................I-3-12 3.10 SERVICE TO PASSENGERS ON THE GROUND ..................................................I-3-13 3.10A GENERAL....................................................................................................................I-3-13 3.10B CREW RESPONSIBILITIES........................................................................................I-3-13 3.11 FUELLING WITH PASSENGER ONBOARD ..........................................................I-3-14 3.11A GENERAL....................................................................................................................I-3-14