International Conference on Logistics Engineering, Management and Computer Science (LEMCS 2015) Research into Problems in the Implementation of Total Quality Management in University and Countermeasures Gao Lu Lin Lin﹡ Education Reform & Teaching Quality Evaluation Education Reform & Teaching Quality Evaluation Center Center Bohai University Bohai University Jinzhou Liaoning Jinzhou Liaoning [email protected] [email protected] Abstract—The comprehensive reform in the field of the quality of scientific and technological achievements, education is in full swing. The implementation of Total will be integrated into the job market and market Quality Management in Colleges and universities is the regulation, this is connected with the general business important content of building the characteristic first-class community. Domestic University external facing with university. The implementation of Total Quality universities all over the world in comprehensive influence, Management in universities plays a vital role in the transforming scientific and technological achievements, promotion of modern universities. Study on these aspects quality and other aspects of competition. Internal facing can make contributions to the improvement of high domestic University students' quality, discipline, teachers, education quality. management and other aspects of the race. This survival of Keywords- Total Quality Management; High Education the fittest rules must continue to reform in colleges and Quality Management; modern university system universities, to change the traditional mode of development and talent training mode, therefore, reform I. INTRODUCTION and development, seek to feature in development, it has As the most basic and classic theory in the world, total become an inevitable trend in the development of higher quality management (TQM for short hereinafter) has education. Colleges and universities to have strong core received wide attention and is widely applied in the work competitiveness, an invincible position in the fierce of government, public sectors and enterprises [1]. TQM competition, it is necessary to apply the successful model refers to: "take the quality as the center of an organization, of total quality management in the enterprise to colleges based on full participation, aim is customer satisfaction and universities, to promote the long-term and successful and all the Organization's members and management development. approaches of the social benefit and achieve long-term 2) Implement Total Quality Management in Colleges: success [2]. “Under the influence of the implementation of due to the need of developing Market Economy total quality management in the enterprise, last century, In recent years, the economy from "State United Kingdom and the United States of part of the" macro-control market, Government policy guidance, introduction of a total quality management system in market enterprises" new order has gradually formed, institutions of higher learning in school management and including their corresponding new mechanisms of higher ISO9000 series standards, and try to implement total education. Competition is the core of a new order, to quality management. "[3] while total quality management commodities, commodity technology and quality means:" a University with the quality as the Center, based competition, in terms of human resources is the talent on faculty participation in the school, aimed at students competition, it boils down to competition in education, this and all school members and ways of management of new order's request, universities will have to straighten out society's benefits and to achieve long-term success. "[4] the relationship between self and society, the Government. Market competition must catalyze the typed-behavior of II. IT IS NECESSARY AND URGENT TO IMPLEMENT the University. Paston pointed out that "there is an TOTAL QUALITY MANAGEMENT IN COLLEGES interdependent relationship of education and economy, A. It is necessary to implement total quality management either party will have significant causal influence on the behavior of the other." [5] Thus, the rapid development of in colleges the market economy requires implementation of total 1) Implement Total Quality Management in Colleges: quality management in higher education, to standardize the due to the need of developing colleges themselves school management, self-improvement and continuous Now, in a period of great development of higher improvement of established mechanism. Colleges and education in China, their shoulders bear research project universities should establish a "market-oriented in order to and the dual goals of this training. At this stage of market survive and persist in reform and development", to be economy as the external environment, both the talent and market-oriented, optimization of specialty structure, adjust © 2015. The authors - Published by Atlantis Press 1776 the professional layout, to improve the quality of education, positive and reflect the understanding and practice of cultivate a real social need, talent for the enterprise. formalism. "Quality audit" audit, "to implement the" implementation of total quality management, is not a real B. It is urgent to implement total quality management in consensus based on quality and urgency of survival. colleges Since the last century, the expansion of higher B. Imperfect Understanding of the Theory System, education, making college students contradiction between Dividing the Integration of Management Forms and quantity and quality of higher education. After the Content Requirement expansion of enrollment at the University, China's Implementation of TQM system should have full unprecedented access to higher education opportunities support of the educational institutions in the design of the for students, but the University has become one of China's top, needs a good number of participants with relevant talents "factory". "Universities are supposed to cultivate management experience. University of China, neither principled, respected leader; should train students to leadership nor the grass-roots management managers important values, character, morals, so they are willing to really know very little of the total quality management study for the well-being of the peoples of the world."[6] model. Total quality management of colleges and And with the expansion of the conflict with the quality, universities in China are limited to partial or limited the and more and more the traditional management model has use of total quality management in the concept of an been unable to meet the need of colleges and universities. application at a specific level. Such as total quality Relying solely on modern teaching equipment or management in University Library in the application, the scholar does not make the quality higher and quality is application of total quality management in the made up of faculty in colleges and universities work management of teaching in colleges and universities, and together to create a high level of quality control of the so on. Due to lack overall understanding of the system in results. To realize the function of management in colleges the whole system, and not fully comprehensive higher and universities, total quality management, mobilize the education system of governance in higher education. enthusiasm of staff, slow growth is the expansion of Total quality management as a management model, higher education and quality among the most pressing you need standardization and under the premise of methods. management by objectives, mission and tasks of the school translated into goals, targets assigned to each III. MAIN PROBLEMS IN IMPLEMENTING TOTAL sector, and according to these objectives, in accordance QUALITY MANAGEMENT IN COLLEGES with total quality management methods to the full, the Quality of higher education is the focus of the entire process management, assessment, so as to guarantee education sector through the world wide problem. school goals to achieve. Due to awareness of the theory is Development of total quality management in some not perfect, the fragmented unity of form and content colleges and universities, as summed up in the Birnbaum: requirements of quality management, does not lead to "management concepts from the enterprise was usually total quality management in higher education to play its gleefully entered academe started publicity around due role. compelling and cause indigestion in College, finally left quietly."[7] All of total quality management in the field of C. Department and Administrative Power with the higher education since 2000 reflections, analysis of Supervision of Quality Management problems on its implementation in higher, mainly focus on Total quality management of colleges and universities the following three aspects:" to implement the includes setting goals, assessing performance and correct "implementation of total quality management; awareness deviations, the latter two of which is the quality control of the system is not perfect, rupture the unity of form and and supervision. Needs including building monitoring and content requirements of quality management; the lack of supervision of all quality management oversight quality supervision departments or administrative powers. mechanism and a third party evaluation system. This supreme power functions to the periodic evaluation of the A. Total Quality Management Implemented for performance of various departments. However, the reality “Implementation” is in the