The Housing Quality Network annual conference 2020: Back from the brink Thursday 16 July Working out how the housing sector can bounce back from COVID-19? Worrying what the economic impact will be for our organisations, residents and communities? Wondering if we can make the world a better place once the dust has settled? Seeking clarity amidst the confusion? At a time when there are no simple answers to life’s big questions, HQN’s first virtual annual conference will provide the accurate information and expert guidance you need to make informed decisions for the future – direct from the decision makers. This year’s conference couldn’t be better timed as the housing sector seeks certainty on how to emerge from the COVID-19 crisis in a way that balances the health and wellbeing of employees, residents and our communities with the viability of organisations. 09:45 Registration director at Altair International (Africa) 10:20 Welcome and introduction Alistair McIntosh, CEO, HQN 11:30 Interval 10:30 KEYNOTE: International voices: 11:35 Breakouts: How housing providers from different parts of the world have responded to Care and repair the challenges posed by COVID-19 How well did the housing sector and other momentous events respond to the COVID-19 crisis? Jo Miller, Chief Executive, Hutt Can we be proud of the frontline City Council (New Zealand), help and support we offered our Wendy Hayhurst, Chief residents? We celebrate those that Executive, Community Housing made a difference while Industry Association (Australia), highlighting some key lessons to Henk Korevaar, Co-Founder, be learned and future CorpoNet (Netherlands), opportunities. Kathleen Cottier, Director of Clare Budden, Chief Executive, Housing Services, Cluid Clwyd Alyn, Kate Davies, Chief Housing (Republic of Ireland) Executive, Notting Hill Genesis and Olu Olanrewaju, Chair of and Sara Woodall, Executive Leadership 2025 and associate director of Homes, communities, Accord, Mark Beech, Care and Rowley Maggs, International Wellbeing, Calico Group and Consultant, Smart Rent Nicola Crompton-Hill, Director of Health Care and wellbeing, Calico Group, Joel Abbey, CACI 12:40 Interval Building & Fire Safety - There are 12:45 KEYNOTE: The Housing Minister some significant changes due Christopher Pincher MP, imminently; with the Fire Safety Bill Minister of State for Housing and the Building Safety Bill on their way, the sector really shouldn’t be 13:00 Lunch waiting for them to arrive before planning how they will address some of the new requirements. 13:30 (PayPoint workshop – optional) This session will give you an Housing organisations across the insight in to what is already country are improving the lives of happening in at L&Q and at Hyde their tenants by making great with case studies from both as well customer journeys online. There as hearing about how the are challenges in making this a proposed changes in the Fire reality but by thinking through your Safety Bill should bring clarity to platform eco-system, you can give the current requirements of the your tenants a great experience Fire Safety Order with regards to and increase the effectiveness of fire doors and the external maintaining payments. PayPoint envelope of the building. will outline many of the challenges, Vicki Cutler, SAFETYnet Lead, strategies and solutions to ensuring Steve Pettitt, Director of Safety a joined-up platform architecture, L&Q, Liz Oliver, Safer Homes with a special focus on digital and Directors, The Hyde Group and cash payments. Tony Bolder, Fire Safety Mark Anderson, MultiPay consultant, HQN Associate Project Manager, PayPoint and Vicky Lynch, Business Housing in ‘the new normal’ – a Development Manager, PayPoint look at the way organisations have adjusted their approach to service delivery during the COVID-19 14:00 Breakouts: lockdown and how our response is likely to shape the ‘new normal’ for Climate change – what are our the way we work, communicate homes facing? Global warming has and transact. Covering: already played havoc with the • The future workplace planet’s weather systems – but • Delivering digital services how bad could things get and how • Building better relationships can we prepare? with residents Gordon Watts, Sustainability Nick Atkin, Chief Executive, Manager, South Yorkshire Yorkshire Housing: Paula Steel, Housing Association and Rob Head of Digital, Southern Carling, Ambiental Housing and Timo Patiala, Managing Director, Hellon, 2 Rockingham House, St Maurice’s Road, York, YO31 7JA Tel: +44 (0)845 4747 004 Email: [email protected] Visit: www.hqnetwork.co.uk HQN Limited Registered in England Reg No. 3087930 Unlocking development – What Richard Blakeway, Housing are we doing to get development Ombudsman back on track? What types of homes should we be building? And how do we get anywhere near the numbers required in an uncertain 16:05 KEYNOTE: Revive and thrive housing market? How can housing bounce back and Martin Wheatley, Associate, flourish once COVID-19 has Institute for Government eased? Hear direct from policy Wayne Gales, Chief Executive, makers, leaders, funders, and Weaver Vale Housing Trust experts as they map out a future Paul Smith, Cabinet Member for for our sector. Housing, Bristol City Council Helen Evans, G15 Chair and Becky Utuka, Director of Chief Executive, Network Homes Development and Sales, Jon Neale, Head of UK Gateway Housing Association Research, JLL and Karin Erlander, Global Ratings Income and arrears – Record Director and Lead Analyst, S&P numbers of new Universal Credit and Rosie Toogood, CEO, Legal claimants, households struggling to and General Modular Homes pay their bills and a sharp rise in rent arrears pose a significant threat to income for housing 17:00 Closing remarks and HQN providers in the coming 12 months. frontline stars awards (Winner’s What are we doing now to meet announced) the challenges ahead? Jaz Kaur, Income and Financial Inclusion Manager, WHG, Tansy Crowley-Street, Income and Residential Property Manager, WHG, Matt Kelly, Income Manager, Ongo, Danny Vant, Client Services Director, PayPoint and Ilyas Lunat, Senior Manager Income Services, Connect Housing 15:00 Break 15:05 KEYNOTE: What next for consumer regulation Hear the latest from the Regulator of Social Housing and the Housing Ombudsman on the future of consumer regulation and its implications for organisations and residents. Will Perry, Director of Strategy, Regulator of Social Housing 3 Rockingham House, St Maurice’s Road, York, YO31 7JA Tel: +44 (0)845 4747 004 Email: [email protected] Visit: www.hqnetwork.co.uk HQN Limited Registered in England Reg No. 3087930 .