Aboriginal and Torres Strait Islander health organisations: Aboriginal and Torres Strait Islander health organisations This is the ninth national report on organisations funded Online Services Report— by the Australian Government to provide health services to Aboriginal and Torres Strait Islander people. In 2016–17: key results 2016–17 • 196 organisations provided primary health-care services to around 444,700 clients through 5.5 million client contacts and 3.2 million episodes of care • 189 counsellors from 88 organisations provided social and emotional wellbeing services to around 16,300 clients through 77,100 client contacts • 80 organisations provided substance-use services to Online Services Report—key results 2016–17 around 39,400 clients through 197,700 episodes of care. aihw.gov.au Stronger evidence, better decisions, improved health and welfare Aboriginal and Torres Strait Islander health organisations Online Services Report— key results 2016–17 Aboriginal and Torres Strait Islander health services report no. 9. The Australian Institute of Health and Welfare is a major national agency whose purpose is to create authoritative and accessible information and statistics that inform decisions and improve the health and welfare of all Australians. © Australian Institute of Health and Welfare 2018 This product, excluding the AIHW logo, Commonwealth Coat of Arms and any material owned by a third party or protected by a trademark, has been released under a Creative Commons BY 3.0 (CC BY 3.0) licence. Excluded material owned by third parties may include, for example, design and layout, images obtained under licence from third parties and signatures. We have made all reasonable efforts to identify and label material owned by third parties. You may distribute, remix and build upon this work. However, you must attribute the AIHW as the copyright holder of the work in compliance with our attribution policy available at <www.aihw.gov.au/copyright/>. The full terms and conditions of this licence are available at <http://creativecommons.org/licenses/by/3.0/au/>. This publication is part of the Australian Institute of Health and Welfare’s bulletin series. A complete list of the Institute’s publications is available from the Institute’s website <www.aihw.gov.au>. ISBN 978-1-76054-392-1 (PDF) ISBN 978-1-76054-393-8 (Print) Suggested citation Australian Institute of Health and Welfare 2018. Aboriginal and Torres Strait Islander health organisations: Online Services Report—key results 2016–17. Aboriginal and Torres Strait Islander health services report no. 9. Cat. no. IHW 196. Canberra: AIHW. Australian Institute of Health and Welfare Board Chair Mrs Louise Markus Director Mr Barry Sandison Any enquiries about or comments on this publication should be directed to: Australian Institute of Health and Welfare GPO Box 570 Canberra ACT 2601 Tel: (02) 6244 1000 Email: [email protected] Published by the Australian Institute of Health and Welfare. Please note that there is the potential for minor revisions of data in this report. Please check the online version at <www.aihw.gov.au> for any amendments. Contents Acknowledgments ..................................................................................................................................v Abbreviations .........................................................................................................................................vi Symbols ...................................................................................................................................................vi Summary .............................................................................................................................................. vii 1 Introduction ................................................................................................................................... 1 1.1 Policy context ......................................................................................................................... 2 1.2 OSR organisations .................................................................................................................. 6 1.3 Data collection........................................................................................................................ 7 1.4 Structure of the report .......................................................................................................... 9 2 Data quality .................................................................................................................................. 10 2.1 Assessment of the 2016–17 collection .............................................................................. 10 2.2 Other factors that affect OSR data.....................................................................................18 3 Primary health care ..................................................................................................................... 21 3.1 Organisation profile ............................................................................................................ 22 3.2 Services provided ................................................................................................................. 27 3.3 Clients .................................................................................................................................... 36 3.4 Client contacts ...................................................................................................................... 37 3.5 Episodes of care ................................................................................................................... 40 3.6 Staffing .................................................................................................................................. 41 3.7 Service gaps and challenges ............................................................................................... 48 4 Maternal and child health .......................................................................................................... 50 4.1 Organisation profile .............................................................................................................51 4.2 Services and clients ............................................................................................................. 53 5 Social and emotional wellbeing ................................................................................................. 56 5.1 Organisation profile ............................................................................................................ 57 5.2 Services provided ................................................................................................................. 59 5.3 Clients .....................................................................................................................................61 5.4 Client contacts ...................................................................................................................... 62 5.5 Counsellors ........................................................................................................................... 63 5.6 Service gaps and challenges ............................................................................................... 65 Aboriginal and Torres Strait Islander health organisations: Online Services Report—key results 2016–17 iii 6 Substance use .............................................................................................................................. 66 6.1 Organisation profile ............................................................................................................ 67 6.2 Services provided ................................................................................................................. 69 6.3 Clients .................................................................................................................................... 73 6.4 Episodes of care ................................................................................................................... 75 6.5 Service gaps and challenges ............................................................................................... 77 Appendix A: Changes to the OSR form ............................................................................................. 78 Appendix B: Data improvement projects ........................................................................................ 79 Appendix C: Workforce ....................................................................................................................... 82 Appendix D: Maps of organisations for states and territories ..................................................... 83 Appendix E: List of organisations ...................................................................................................... 91 Glossary ................................................................................................................................................ 99 References .......................................................................................................................................... 102 List of tables ....................................................................................................................................... 104 List of figures.....................................................................................................................................