Sustainability Report 2019 Sony’s Challenge About the Management Approach to to achieve Corporate Ethics and Respect for Responsible Quality and Community Contents Sustainability Technology Employees Environment Message Sustainability the RE100 Governance Compliance Human Rights Supply Chain Services Engagement Report commitment Contents About the Sustainability Report ............................................................................................................................2 Responsible Supply Chain .........................................................................................................................................97 Supply Chain Management ........................................................................................................................................... 98 Management Message ....................................................................................................................................................3 Responsible Sourcing of Raw Materials ............................................................................................................ 106 Approach to Sustainability .........................................................................................................................................4 Quality and Services .................................................................................................................................................... 112 Specifying Material Topics ............................................................................................................................................... 4 Philosophy and Policy for Product Quality and Services ....................................................................... 113 CSR Organizational Structure ......................................................................................................................................... 6 Product Quality and Quality Management ..................................................................................................... 114 Stakeholder Engagement ................................................................................................................................................. 7 Improving the Quality, Safety and Long-Term Reliability of Products .......................................... 116 External Evaluation and Recognition of CSR Activities ................................................................................ 9 Customer Service .............................................................................................................................................................. 117 Sony’s Challenge to achieve the RE100 commitment ............................................................. 11 Accessibility and Usability ........................................................................................................................................... 119 Corporate Governance ................................................................................................................................................. 14 Environment .......................................................................................................................................................................... 121 Corporate Strategy, Business Strategy and Other Policies ...................................................................... 15 Environmental Policies and Targets ..................................................................................................................... 123 Governance Framework ................................................................................................................................................. 15 Environmental Technologies ..................................................................................................................................... 137 Internal Control and Governance Framework ................................................................................................. 28 Products and Services .................................................................................................................................................... 138 Relationship with Shareholders and Other Stakeholders ....................................................................... 34 Suppliers and Outsourcing Contractors............................................................................................................. 152 Sites ............................................................................................................................................................................................ 153 Ethics and Compliance ................................................................................................................................................. 40 Logistics ................................................................................................................................................................................... 170 The Sony Group Code of Conduct ........................................................................................................................... 41 Product Recycling ............................................................................................................................................................. 173 Promoting a Speak Up/Listen Up Culture .......................................................................................................... 42 Environmental Communication ............................................................................................................................... 180 Ethics and Compliance Program ............................................................................................................................... 43 Environmental Data ......................................................................................................................................................... 183 Anti-Corruption ..................................................................................................................................................................... 44 Privacy and Personal Information Management ........................................................................................... 45 Community Engagement ....................................................................................................................................... 200 Operating with Integrity ................................................................................................................................................. 46 Policy, Framework and Main Scope of Community Engagement .................................................... 201 Results of Community Engagement Initiatives ............................................................................................ 203 Respect for Human Rights ....................................................................................................................................... 47 Volunteer Systems for Employees ......................................................................................................................... 206 Human Rights Initiatives ................................................................................................................................................ 48 Disaster Relief ...................................................................................................................................................................... 207 Human Rights in the Workplace ............................................................................................................................... 50 Human Rights in Products and Services ............................................................................................................. 51 GRI Sustainability Reporting Standards and its Content Index ........................................ 209 Human Rights in Supply Chain (Responsible Supply Chain) ................................................................. 97 Technology ................................................................................................................................................................................ 53 Employees .................................................................................................................................................................................. 54 Employee Data ...................................................................................................................................................................... 56 Diversity and Inclusion .................................................................................................................................................... 60 Talent Development .......................................................................................................................................................... 66 Employee Engagement .................................................................................................................................................. 71 Occupational Health & Safety ..................................................................................................................................... 78 External Evaluation 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