31-March-2020 INVESTOR PRESENTATION Content Ameriabank at a Glance 2020 Q1 Snapshot External Environment Ameriabank Financial Results Ameriabank Strategy Highlights Annex 1 Investment Highlights The Leading Bank in Armenia 1st in the market by key financial Omni channel indicators since Distribution Stable and 2015 resilient emerging Platform with economy, with Focus on Digital high GDP growth, 87% offloading low inflation and ratio stable exchange rates Attractive Macro Superior customer Fundamentals service, proven Best practice corporate governance leadership not only by system and principles, professional financials but also by and experienced management culture and values team Innovator and Strong Team and Trend Setter Corporate Culture 2 The Leading Bank in Armenia Overview Assets 15.5% The largest universal bank in Armenia, offering corporate, investment and retail banking services. Loans 16.2% 1st in the market by key financial indicators: assets, loans, liabilities and Liabilities 16.1% equity Major contributor to Armenian banking sector development Equity 12.1% Ongoing appreciation and quality recognitions by reputable global institutions Net Profit 12.8% Highest possible credit ratings within current sovereign rating constraints. Ameriabank Market Share Ratings Ownership structure S&P Long-term B+ EBRD 17.76% Short-term B Outlook stable ESPS SACP bb- 19 1067 45 Ameria Group Holding Ltd Branches Employees Terminals (CY) Ltd 11.83% 48.95% Moody's Bank Deposits (LC) Ba3/NP ADB Bank Deposits (FC) B1/NP 13.94% BCA ba3 Afeyan Foundation 147 2876 447 CRA Ba3(cr)/NP for Armenia Inc. ATMs POS Virtual POS 7.53% Outlook stable Terminals Terminals 3 Omni channel Distribution Platform with Focus on Digital Omni-channel distribution platform, with enhanced distance banking capabilities 76% yoy 283% yoy Internet Banking Users Internet Banking Transactions 0.4% 13.0% 56.0% 30.6% 51% yoy 43% yoy Branches Payment Terminal Transactions vPOS Transactions Internet banking Self service channels Other Online banking penetration rate Offloading ratio* 34% 35% 87% 24% 82% 77% 2018 2019 2020Q1 2018 2019 2020Q1 4 * Share of transactions performed via distance and digital channels in total number of bank's transactions. Omni channel Distribution Platform with Focus on Digital Fully automated scoring based Fully automated scoring based online loans implemented for online loans implemented for consumer loans SME loans of of 92% which 44% 66% which 42% Share of SME scoring loans in Share of scoring based loans in Share of web based Share of web based total number of business loans total number of consumer loans scoring loans SME scoring loans ≤ AMD 10 mn of of 84% which 33% 45% which 45% Share of scoring loans in total Share of web based Share of SME scoring loans in Share of web based volume of consumer loans based scoring loans total volume of business loans SME scoring loans ≤ AMD 10 mn * Data are for full year 2019 5 Innovator and Trend Setter Best customer Online market Doing business experience and high platforms/ecosystems responsibly and giving satisfaction scores back to community current progress ֏124mn allocated in 2019 launching ecosystems for CSR purposes NPS - 70% cultural and educational . car market projects, children’s health . CEI* – 9.47 mortgage market care programs, community . SME ecosystem development programs mid term targets Following and ecosystems market implementing best NPS ≥ 70% penetration rate practice international ESG standards CEI ≥ 9.3 ≥ 50% Green bonds issuance 6 * Client Experience Index with max possible value of 10 Strong Team and Corporate Culture Best practice corporate governance system and principles Most experienced and internationally accomplished board members in the market 7 Our Board of Directors Andrew Lindsay M. Ruben Robert von Noubar Philip Pierre Mkrtchyan Forbes Vardanyan Rekowsky Afeyan, Phd Lynch Gurdjian Non-executive Non-executive Non-executive Chairman of the Non-executive Independent Board Non-executive Non-executive Board Member Board Board Member Member Board Member Board Member Board Member Over 20 years of Over 35 years of Prominent impact Around 30 years Over 30 years of Over 30 years of Over 25 years of experience in experience in investor and of experience in experience in experience in experience in investment and commercial and investment banker global asset venture capital finance, including advisory business, management investment with more than 25 management, management more than 20 years President of the advisory by banking, including years of experience, specialized in (MP/CEO Flagship with Lehman Board of Directors standing at the more than 20 key figure in Russia’s emerging Pioneering, co- Brothers in senior of the Université roots of investment years with capital markets markets funds, a founder of over 40 positions. Was CEO Libre de Bruxelles, banking European Bank of establishment, a former vice- successful life of Middle East, Asia a Board member establishment in Reconstruction Founding Partner of president at science and Pacific and Africa in various Armenia, board and Development Moscow School of Emerging technology business at universities and member in a (EBRD). Before Management Markets Strategy startups) and a Nomura, is currently international number of joining EBRD, Mr. SKOLKOVO , board and portfolio senior lecturer at the founding organizations, was private/public Forbes spent 13 member at manager for MIT, serves on a partner of Stem a Senior managing organizations. years with the numerous entities in Fidelity number of public Capital Partners - an Partner of Belgian- British Linen Bank, Russia and abroad, Investments. and private independent direct Luxemburgian the Investment member of the company boards. investment office at McKinsey Bank subsidiary of Economic Advisory company. & Company. Bank of Scotland. Board at IFC. 8 Our Management Board Arman Artak Hanesyan Gevorg Tarumyan Gagik Sahakyan Armine Andranik Gohar Barseghyan Ghazaryan Barseghyan Khachatryan CEO, Chairman of the Deputy CEO, CFO CIB Director Retail Banking Chief People and Risk Management Chief Management Board Director Services Officer Director Accountant A distinguished Over 25 years of Around 10 years of A proven career Around 20 years of Around 25 years of Around 30 years banker with more experience in the experience in track of more experience in the experience in of experience in than 25 years of banking system of corporate banking than 20 years in banking sector of financial accounting experience in the Armenia, including and around 15 years retail banking, of Armenia, of which institutions’ risk holding key banking system of around 20 years of experience in which around 15 around 15 years in management and positions both at Armenia. Has been experience serving management years at HSBC human resources automation the Central Bank the CEO of as CFO both in advisory. Starting his bank Armenia. management technologies. Mr. of Armenia and Ameriabank since local banks and career at Ameria Mr. Barseghyan (HRM). Mrs. Barseghyan has private banks, of 2008. Before that global banks and leading Ameria joined Ghazaryan had been heading which more than Mr. Hanesyan held represented in advisory services he Ameriabank as been heading Ameriabank’s Risk 10 years as the key positions in the Armenia. Has later moved to Retail Banking Ameriabank’s HRM Management chief accountant banking sector of been the CFO of corporate banking Director in 2012. unit since 2008, Center since 2009. of Ameriabank. Armenia, including Ameriabank since and has been prior to becoming positions of CEO 2012. heading the CPSO in 2019. and deputy CEO. business line since 2010. 9 Ameriabank at a Glance 2020 Q1 Snapshot External Environment Ameriabank Financial Results Ameriabank Strategy Highlights Annex 10 2020 Q1 Achievements Assets of AMD 911 B 1st Liabilities of AMD 806 B 1st the leader Loan Portfolio of AMD 595 B 1st per 2020 Q1 results Equity of AMD 104 B 1st Profit of AMD 3 B 2nd Named the Best Bank in Armenia 2019 by EMEA Finance Magazine. Moody's re-affirmed Ameriabank’s Ba3 long-term local currency deposit rating with a stable outlook. The offloading ratio reached 87% with online banking penetration rate of 35%. 11 COVID-19 in Armenia First registered case of COVID-19 in Armenia on March 1. State of Emergency declared on March 16, with almost total lockdown and closure of all non-essential business. Gradual lift of restrictions starting from May 1, with almost all business activities restored as of June 1, with the exception of the services that imply large gatherings (cinema, theatre, museums, schools, etc). Public transport and public kindergartens now fully operational with certain restrictions and strict control. Stricter social distancing and limitations rules enforced starting from May 18, as COVID-19 registered cases started to surge after mid May. Government Response Central Bank of Armenia Response • The Government has presented its anti-crisis • The refinancing rate was cut by 25 bps twice program that will be not only supporting both reaching 5.0%. businesses and households to survive the crises, • Basel III related additional buffers requirements but will also ensure competitiveness of the post- are postponed till 2021 and thresholds for the crises economy. CAR are reduced (Tier 1 threshold reduced from • The first anti-crises package has been introduced 10% to 9%). for AMD 150bn+ (2.3% of GDP) which includes six • Basel III related liquidity requirements - LCR & support to business programs, mostly to SMEs NSFR, are postponed till Jan 1, 2021 too. and companies from the sectors that are hit harder, and eleven social support and allowance • Banks are offered an unlimited repo window and programs. 2 to 6 month FX swap operations. Ameriabank COVID-19 Response Within it comprehensive Business Continuity Plan (BCP) Ameriabank took a number of steps and pre-cautionary actions in order to ensure safety of both employees and clients, continuity of operations and mitigate operational and financial risks. We follow strict social distancing rules within the team and when interacting with clients, with physical split of working desks, only online meetings and certain rules of conduct in the office.