BlackBerry AtHoc Mobile App Release Notes 4.5 2019-09-23Z | | 2 Contents New in Release 4.5........................................................................................... 4 Resolved issues................................................................................................ 5 Known issues....................................................................................................7 BlackBerry AtHoc Mobile App FAQ................................................................. 13 Downloading and registration............................................................................................................................. 13 Configuration........................................................................................................................................................ 14 Advanced features............................................................................................................................................... 14 Organizations (virtual systems).......................................................................................................................... 14 Sending and receiving messages....................................................................................................................... 15 Publishing alerts from the mobile app...............................................................................................................16 Supported devices................................................................................................................................................17 iOS..........................................................................................................................................................................17 Android.................................................................................................................................................................. 17 Appendix 1: Error log status codes................................................................. 19 BlackBerry AtHoc Customer Support Portal.................................................... 20 Legal notice.................................................................................................... 21 | | iii New in Release 4.5 This section describes new features and changes available for the BlackBerry AtHoc mobile application. • Enable or disable the Personal Alert Button menu option: Administrators can now enable or disable the Bluetooth Button menu option from the BlackBerry AtHoc management system. For more information, see "Configure the Mobile App gateway settings" in the BlackBerry AtHoc Mobile Administrator Guide. • Dark mode: The BlackBerry AtHoc mobile app now supports dark mode for iOS devices running iOS 13 and Android devices running Android 10 or later release. Dark mode provides a light-on-dark color scheme. • iOS 13: The BlackBerry AtHoc mobile app now supports iOS 13 and iPadOS for iPads. | New in Release 4.5 | 4 Resolved issues 4.5 Jira ID Platform Summary Workaround MBL-1087 iOS On iPads in portrait — mode, the map in a report is moved down. MBL-1121 iOS Tracking does not stop — automatically if the duration is longer than 5 minutes and shorter than the tracking interval set in the BlackBerry AtHoc management system. MBL-1164 Android Vertical rotation does — not work on a Samsung Galaxy Tab 2 device. MBL-1657 Both When Alert Publishing — permission is enabled for a user, the Alert Publish menu item does not update until the user disconnects and reconnects. MBL-1771 iOS The details of an — emergency are not visible if the emergency was sent in a different language. MBL-4648 iOS If a two-line response — option is selected, the date and time are displayed outside of the response container, below the separator. MBL-6497 Both The ApplicationExpired — log displays a minimum date value instead of the actual date. MBL-6568 Android Attachment title and size — text is displayed in blue. | Resolved issues | 5 Jira ID Platform Summary Workaround MBL-6585 iOS Swipe lag issue for video — attachments. MBL-6619 Android The separator in the — Personal Alert Button page is not at the center of the page in portrait mode. MBL-6700 iOS On iPhone 6 and 6S, — after swiping to a previous .mp3 or .mp4 attachment, a blank screen is displayed. MBL-6772 iOS The organization — name and logo are not displayed correctly on the organization details screen. MBL-6784 Android The alert or emergency — screen does not display if the user taps a second alert or emergency notification. MBL-6865 Android Location is not updated if — the mobile app is sent to the background. MBL-6873 iOS After swiping through — audio and video files, the video playback option is not displayed. MBL-7168 Both Mobile publisher login — fails with exception. MBL-7272 Both A manually-selected — location in a report template is reset to the current location if the mobile app is launched from the background. | Resolved issues | 6 Known issues The following table describes issues that were first noted in version 4.5. Subsequent tables in this section list all other known issues, organized based on the product version that first exhibited the issue. 4.5 JIRA ID Platform Summary Workaround MBL-1048 iOS If you send an emergency — and then close the app while the app is still contacting the organization, the emergency is not sent. MBL-1102 Both The Information icon — is missing for a Check In event on the global map and on maps within an alert with a Check In event. MBL-6829 iOS After disconnecting — from an organization, the text on the Select Organization screen overlaps with the lower edge of the text box. 4.4 JIRA ID Platform Summary Workaround MBL-6615 Android Sometimes no — notification is displayed on the mobile app when an emergency is triggered from the Bluetooth button. MBL-6774 Both When the Mobile App and — the Dynamics Mobile App are installed on the same device, the Bluetooth button pairs to both apps after turning Bluetooth on and off. | Known issues | 7 JIRA ID Platform Summary Workaround MBL-6858 Android Device Bluetooth on/ — off is not able to auto- reconnect the Bluetooth button on Pixel-OS7. MBL-6859 Both A static status message — is displayed when sending an emergency using a Bluetooth button. MBL-6864 Android The file name of an — attachment is different in the alert details screen than the file name when the attachment is opened. MBL-6870 Both If an accountability — officer login expires, the login page is not displayed. MBL-6926 iOS If the Mobile App — is registered while Location Services is not enabled, the "Turn on Location Services to Allow AtHoc to determine Your Location" message appears and then disappears. MBL-7218 iOS With iOS 13, a thick black — border appears around the Login screen fields. 4.3 JIRA ID Platform Summary Workaround MBL-6399 Android Audio and video overlaps — when swiping to the next attachment and tapping the Play/Pause button of previous progress bar. | Known issues | 8 JIRA ID Platform Summary Workaround MBL-6569 Android After launching an — attached video and then tapping the back button, the thumbnail of the previous video is displayed instead of the alert details screen if there are multiple video attachments. MBL-6893 Android When sending a report, — attachments are removed if the device orientation is changed. 4.2.2 • There are no known issues for this release. 4.2 JIRA ID Platform Summary Workaround MBL-2070 Android Unable to do a manual — refresh to view the latest information in the Delivery Summary section. MBL-3433 Android Device is connected to — the internet but the "No network connectivity" banner is still displayed. MBL-3471 Android When replying to an alert, — if the user receives an SMS, replies to the SMS, and then switches back to the app, a "Connection Error" message is displayed. | Known issues | 9 JIRA ID Platform Summary Workaround MBL-5043 iOS A blank white screen — is displayed in place of a keyboard when the Touch ID authentication dialog is dismissed. This issue is observed only on iPhone 7 (iOS 10.2.1). MBL-5581 Android When the user is — switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. MBL-6862 Both Video recorded from — a phone device while sending an emergency is blurry when the video is added as an attachment. 4.1 Jira ID Platform Summary Workaround MBL-5036 Android Mass device alert — template is available for publishing when the template is in a 'Not ready to Publish' state. 4.0 Jira ID Platform Summary Workaround MBL-3857 Android Received alert — notifications do not display the name of the app. This is specific to OS5 and OS6. MBL-4849 iOS The app stops working Upgrade the device to the when you verify and open latest iOS version. an expired verification email. This is specific to iOS 11.0. | Known issues | 10 Jira ID Platform Summary Workaround MBL-5350 Both On the Change Location — screen, the map is zoomed out on Android and zoomed in on iOS. MBL-5924 Android Unable to connect to — an organization after a phone is off for several days. 3.5 Jira ID Platform Summary Workaround MBL-1092 iOS Bubble content with — driving directions icon is missing for Start and End points of escape routes on the map. Start and End points are not tappable. MBL-1408 Both A Chek In is sent — to BlackBerry AtHoc even though it was cancelled on the mobile device. MBL-1705 Both On the SSA map, the title — of a shape that is inside another shape is not easy to see. MBL-2372 Both No error