© Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution Theme Park Accessibility Solution by Chadwick Dewey Submitted in partial fulfillment of the requirements for the degree of Bachelor of Industrial Design School of Applied Technology Humber College of Technology and Advanced Learning Supervisors: Dennis L. Kappen and Catherine Chong © Copyright by Chadwick Dewey 2020 1-2 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution Consent for Publication in the Humber Digital Library (Open Access) Consent for Publication: Add a (X) mark in one of the columns for each activity Activity Yes No Publication I give consent for publication in the Humber Library Digital Repository which is an open access portal available to the public Review I give consent for review by the Professor only Copyright © 2018 Chadwick Dewey The author grants Humber College of Technology and Advanced Learning the nonexclusive right to make this work available for noncommercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. I warrant that the posting of the work does not infringe any copyright, nor violate ant proprietary rights, nor contain any libelous matter nor invade the privacy of any person or third party, nor otherwise violate the Humber Library Digital Repository Terms of Use. Signature : ______________________________ Student Name : Chadwick Dewey 1-3 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution Abstract Theme parks, the quintessential escape from reality, have been the haven for generations of people looking forward to escaping reality for a bit. However, these multi-million- dollar enterprises have overlooked large portion of our society, mainly paraplegics, amputees, and other mobile challenged individuals. River rapids ride attractions provide a quintessential example of this. By their nature, these rides have a lot of variables: free-flowing rivers (essentially track less), continuous motion, freely moving, and in constant contact with water to name a few. All of which pose a variety of problems for the mobility challenged. By investigating the user's needs through means such as videos, reviews and interviews new solutions can be created. Utilizing this data, solution found in related industries, the need for comfort from both disabled and non-disabled alike, and the intrinsic attributes of this attraction all come together to create a holistic, user focused, experience. Utilizing these findings INVERT and ACESS were created to solve the accessibility issues with river rapids ride system and in hopes that these design ideologies can be carried across all theme park aspects, making them a fully accessible experience. 1-4 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution Acknowledgments ` My most sincere thank you to my two supervisors and my supportive parents Randy and Christian without their knowledge, encouragement, and advice my journey these past four years would not have been possible. And to my late grandfather, Howard T. Pretty, who was and still is a never-ending source of encouragement and inspiration. He taught me to keep pushing myself until everyone thinks I am crazy because that’s when you know you’ve made it. In addition, I would like to thank Tracy Goldfarb and the Humber N Building Laser Lab team for their support advice through this process and for always reminding me not to limit myself! I also would like to thank my academic advisors, Odin Campello, Dennis Kappen, Catherine Chong and Sandro Zaccolo for their advice and wisdom. Lastly, a big thank you to the ID community at Humber and the graduating class of 2019/2020 and my internship coworkers at: Galtronics LTD, Baylin Technologies, and Rick Davis Promotions. 1-5 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution Table of Contents Problem Definition ................................................................................................................... 1-11 1.1 Problem Definition ............................................................................................................ 1-11 1.2 Investigative Approach ..................................................................................................... 1-12 1.3 Background / History / Social Context .............................................................................. 1-14 Research ................................................................................................................................... 2-16 2.1 User Research ................................................................................................................... 2-16 2.1.1 User Profile / Persona ........................................................................................... 2-16 2.1.2 Current User Practice ........................................................................................... 2-22 2.1.3 Activity Mapping ................................................................................................... 2-24 2.1.4 Ergonomic Research – Existing Products ............................................................. 2-28 2.1.5 Safety & Health Research ..................................................................................... 2-29 2.2 Product Research .............................................................................................................. 2-31 2.2.1 Benchmarking – Benefits and Features ............................................................... 2-31 2.2.2 Benchmarking – Functionality .............................................................................. 2-32 2.2.3 Benchmarking – Aesthetic and Semantic Profile ................................................. 2-33 2.2.4 Benchmarking – Materials and Manufacturing ................................................... 2-37 2.2.5 Benchmarking – Sustainability ............................................................................. 2-40 Analysis ..................................................................................................................................... 3-42 3.1 Needs Analysis .................................................................................................................. 3-42 1-6 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution 3.1.1 Needs/Benefits ..................................................................................................... 3-42 3.1.2 Latent Needs ......................................................................................................... 3-43 3.1.3 Categorization of Needs ....................................................................................... 3-45 3.1.4 Needs Analysis Diagram ....................................................................................... 3-46 3.2 Functionality ..................................................................................................................... 3-47 3.2.1 Activity/Workflow Mapping ................................................................................. 3-47 3.2.2 Activity Experience Mapping ................................................................................ 3-48 3.3 Usability – Ergonomics ...................................................................................................... 3-49 3.3.1 Introduction .......................................................................................................... 3-49 3.3.2 Literature Review .................................................................................................. 3-50 3.3.3 Methodology ........................................................................................................ 3-50 3.3.4 Results ................................................................................................................... 3-53 3.3.5 Analysis ................................................................................................................. 3-56 3.3.6 Limitation and Conclusion .................................................................................... 3-57 3.4 Aesthetics .......................................................................................................................... 3-58 3.5 Sustainability – Safety, Health & Environment ................................................................ 3-59 3.6 Commercial Viability ......................................................................................................... 3-60 3.6.1 Materials and Manufacturing Selection ............................................................... 3-60 3.6.2 Cost ....................................................................................................................... 3-61 3.6.3 Design Brief ........................................................................................................... 3-63 1-7 © Copyright by Chadwick Dewey 2020 INVERT – Theme Park Accessibility Solution 3.7 Design Brief ....................................................................................................................... 3-63 Design Develop ......................................................................................................................... 4-65 4.1 Ideation ...........................................................................................................................