ROYAL MAIL WHOLESALE Wholesale Parcels Services User Guide for Inward Mail Centres 1 Classified: RMG – Internal ROYAL MAIL WHOLESALE Document History Date Author Version Document Title and Rational for Revision Summary No. Revision Jan Charlotte 1 RMW_ Parcels User Guide v1 New User Guide –Parcels 2013 Marshall Services July Charlotte 2 RMW_ Parcels User Guide v2. Inclusion of UGA 26 as 2013 Marshall Inclusion of changes and notified in July. Update of enhancements to service terminology and specification requirements. enhancements. Details of requirements for a new Schedule option Acceptance By Vehicle. Jan 2014 Charlotte 3 RMW_ Parcels User Guide v3. UGA 27 & 28 relating to H&S Marshall Inclusion of published UGA. and updates as published in Amendments relevant to Tariff Tariff 2014. 2014 Aug Charlotte 4 RMW_ Parcels User Guide v4. UGA 2014 Marshall Inclusion of published UGA Epro to DocketHUB migration System changes Mar 15 Stephen 5 RMW Parcels User Guide. UGA 33 O’Hare Inclusion of published UGA. Epro to DocketHUB migration Manifest update as a result of Withdrawal of Change Notice Epro to DocketHUB migration 001 and withdrawal of Change Notice 001 2 Classified: RMG – Internal ROYAL MAIL WHOLESALE Table of Contents:Wholesale Parcels Services User Guide .......................................................................... 1 Document History ................................................................................................................................................ 2 Table of Contents: ................................................................................................................................................ 3 Table of Figures: .................................................................................................................................................. 5 Parcel Services for Inward Mail Centres ......................................................................................................... 6 1 Overview of Parcels Services .................................................................................................................... 7 2 Key features and requirements ................................................................................................................ 8 2.1 Service Standard ..................................................................................................................................................... 8 2.2 Parcels Services Summary ................................................................................................................................... 8 2.3 System Requirements ............................................................................................................................................ 8 2.4 Pricing options ......................................................................................................................................................... 8 2.5 Addressing Standards ............................................................................................................................................ 9 2.6 Address and Postcode Accuracy .......................................................................................................................... 9 3 Indicium ......................................................................................................................................................10 3.1 Indicium .................................................................................................................................................................. 10 3.2 Indicium Size ......................................................................................................................................................... 13 3.3 Stamp-like Indicium ............................................................................................................................................ 13 3.4 Return Addresses and Undeliverable Mail ..................................................................................................... 13 4 Enquiries & Complaints ............................................................................................................................16 5 Preparing Mailing Items ...........................................................................................................................17 5.1 Step 1: Format Segregation .............................................................................................................................. 17 5.2 Step 2: Sortation split ......................................................................................................................................... 17 5.3 Step 3: Weight Band Segregation .................................................................................................................... 18 6 Sortation & Presentation .........................................................................................................................19 6.1 Minimum Container Fills (Bags, ALPS) ........................................................................................................... 19 6.2 Under Volume Containers (Bags, ALPS) ......................................................................................................... 19 6.3 Presenting your Mailing Items in Bags ........................................................................................................... 20 6.4 Presenting your Mailing Items in ALPS .......................................................................................................... 21 6.5 Unwrapped Bundle Postings ............................................................................................................................. 22 6.6 Unbagged Bundle Postings ................................................................................................................................ 22 6.7 Unwrapped and Unbagged bundle mailing. ................................................................................................... 22 6.8 Presenting Mailing Items as Mixed Weight .................................................................................................... 22 7 Customer Final Labelling Requirements ..............................................................................................26 7.1 Label Positioning Guide ...................................................................................................................................... 26 7.2 Customer defined information field ................................................................................................................. 26 7.3 Royal Mail defined information field ................................................................................................................ 26 7.4 Size Guide .............................................................................................................................................................. 28 7.5 Producing Customer Final Labels .................................................................................................................... 28 7.6 The different Labelling methods explained .................................................................................................... 29 7.7 Contingency plan .................................................................................................................................................. 29 7.8 Chosen Labelling Method ................................................................................................................................... 29 7.9 Data formats ......................................................................................................................................................... 29 8 Equipment for Postings ...........................................................................................................................31 8.1 Blank Labels and Bag Ties ................................................................................................................................. 31 8.2 Bags ......................................................................................................................................................................... 31 8.3 Yorks/Auto Level Packet Sleeved (ALPS) ........................................................................................................ 31 8.4 Property .................................................................................................................................................................. 32 9 Documentation ..........................................................................................................................................33 9.1 Posting Dockets .................................................................................................................................................... 33 9.2 Contingency arrangements ................................................................................................................................ 33 9.3 Calculating Charges ............................................................................................................................................. 33 9.4 Manifests ................................................................................................................................................................ 33 3 Classified: RMG – Internal