California Water Service March 10, 2021 Quality. Service. Value. Water SupplyC in Disasters Dawn Smithson, P.E. - District Manager Rob Seeley - Government Relations California Water Service Group • Largest in the West • 3rd largest in U.S. • Serves 2 million • 6,000+ miles of main • 1,130 wells • 662 storage tanks • 50,000+ hydrants • 6 surface water treatment plants • 10 wastewater treatment plants Quality. Service. Value. 6 California Regional Map • Corporate Headquarters - San Jose Travis AFB • 23 Districts in California Quality. Service. Value. 3 Cal Water – Bay Area Districts 3/10/2021 4 Quality. Service. Value. 4 What is Emergency Management? Communication and Coordination In a Disaster: • Cities and Special Districts • Counties • State • Federal Government (FEMA) • Private Sector • Non-Profit Agencies • The Public • And of Course…Private Water Companies The “Key” Question - Are We Coordinated ??? Quality. Service. Value. 5 4 3 2 1 Quality. Service. Value. 6 National Response Framework Prevent Recover Prepare Respond (mitigate) Over the past 4 years, Cal Water has implemented a number of programs to do our part to adhere to our nation’s Response Framework. Quality. Service. Value. 7 Quality. Service. Value. Size Up Quality. Service. Value. Emergency Operations Center Training • Annual emergency response training: • each officer, supervisor, and manager - (16) 6-hour courses • Boots on the Ground training - all employee, (12) 3-hour courses • Multiple Community EOC Trainings Quality. Service. Value. 10 Emergency Response Trailer Unit • Can sustain 6 workers with all tools, equipment, tents, port-a-potties, and cooking equipment for 7 days. • Contains materials necessary to make common repairs. Quality. Service. Value. 11 EOC Activations – in the last 4 years • 29 different occasions • 6 extended EOC activations Major EOC activations include: • December 2014 statewide storms –support 21 California districts • 2016 Erskine Fire • 2017 Oroville Spillway incident • 2018 Mendocino Complex Fire • 2018 Woosley Fire • 2018 Camp (Paradise) Fire • 2019 PSPS Events – 11 districts • 2020 COVID Response and Wildfires – Salinas, Guerneville, Oroville Quality. Service. Value. 12 Erskine Fire (Kern River Valley) Quality. Service. Value. 13 Erskine Fire: Coordination Cal Water Received NAWC Living Water Award for Erskine Fire response Quality. Service. Value. Oroville Spillway Incident Quality. Service. Value. 15 Mendocino Complex Fire Quality. Service. Value. 16 Mendocino Complex Fire (Lucerne) “Golden Hydrant” Quality. Service. Value. Mendocino Complex Fire: Marysville EOC Quality. Service. Value. 18 Woolsey Fire (Westlake District) Source: latimes.com Quality. Service. Value. 19 Camp Fire (Paradise/Chico) Source: abcnews.go.com Quality. Service. Value. 20 PSPS Quality. Service. Value. 21 Cal OES Quality. Service. Value. 22 Emergency Action Guidebook • Step-by-step checklists for a number of emergencies, including: o Earthquakes o Robbery Prevention o Medical Emergency o Evacuation • Given to EVERY Cal Water staff member (desks) and placed in every service vehicle (trucks) to utilize when these emergencies occur Quality. Service. Value. 23 Earthquake Checklist (Office Actions) Quality. Service. Value. 24 Earthquake Checklist (Field Actions) Quality. Service. Value. 25 What can YOU do? Have water on hand • You need at least one gallon of water per person per day • Have a three-day supply on hand (a two-week supply is recommended) • Children, nursing mothers, and sick people require more water • Some additional water should be on hand for medical emergencies, meal preparation, and hygiene • Never ration water: Drink the amount you need today, and try to find more for tomorrow • Minimize the amount of water your body needs by reducing activity and staying cool Quality. Service. Value. 26 What can YOU do? Make sure your emergency water supply stays fresh • Purchase commercially bottled water, keep it sealed, and replace after it expires • If you are not using commercially bottled water, replace it every six months • Store your water in a cool, dry place Quality. Service. Value. 27 What can YOU do? Create your own bottled water • Empty large plastic soft-drink bottles and clean thoroughly • Sanitize containers with household chlorine bleach (one tsp of non-scented bleach to a quart of water) • Rinse thoroughly with warm water and fill to the top with tap water • Add two drops of non-scented liquid household chlorine bleach • Seal tightly using the original cap • Write the date on the outside of the bottle and store out of direct sunlight Quality. Service. Value. 28 What can YOU do? Know what to do if your water supply is running low • Use melted ice and liquids from canned goods • Use the water in your pipes after your water is turned off and capture water as it trickles out • Use the water in your hot- water tank (gas and electricity must be off) Quality. Service. Value. 29 What can YOU do? Purify your water • Boil your water for 10 minutes (safest method) • Use liquid Chlorine bleach • Use one purification tablet for every quart of water And do NOT: • Drink cloudy or contaminated water • Replace water with soda or alcohol • Drink water from radiators, hot water boilers, water beds, toilets, pools, or spas Quality. Service. Value. 30 What can YOU do? Also, keep in mind that: • Cal Water might ask customers to conserve water for fire protection purposes. • Cal Water coordinates with multiple agencies in Santa Clara County to safely and quickly repair water mains. Quality. Service. Value. 31 Questions? Quality. Service. Value. 32.