CADOGAN & CHELSEA Welcome Pack Introduction Welcome to the Cadogan Estate. This guide has been created to help you become familiar with your new home, to tell you about the area and to inform you of the service we provide and what you can expect from us during your time on the Estate. THE CADOGAN ESTATE The foundations of the Cadogan Estate were established Much of the modern Estate was formed during the era in 1717 when Charles, 2nd Baron Cadogan married Elizabeth of the 5th Earl Cadogan by which time Chelsea had been Sloane, daughter of Sir Hans Sloane who had purchased incorporated into the growing metropolis of London. the Manor of Chelsea in 1712. Chelsea in the early 18th The tube station at Sloane Square was opened in 1868. century was a rural retreat, described as ‘a town of palaces’ Over the years the Cadogan family have donated land and that was close to London yet offered ‘sweetness of air and buildings around Chelsea for charitable and community pleasant situation’. purposes including schools, social housing, churches, the town hall, fire station and the Royal hospital. In 1777 Charles Sloane, then Earl Cadogan, granted a lease to the architect Henry Holland for the development For further information please visit www.cadogan.co.uk of ‘Hans Town’, the area of fields between Knightsbridge and the King’s Road. Holland created Sloane Street and later Sloane Square as well as designing the street layout, building houses and selling speculative building rights on the development. O U R CU S TO M E R OUR STAFF AND SERVICE PROMISE CONTRACTORS At Cadogan we want you to enjoy living in your new home. The Cadogan Lettings Team are dedicated to the wellbeing We would like to ensure that your stay in a Cadogan of their customers and they are very happy to advise and property is as comfortable and as effortless as possible. help you with any issue that may arise. We aim to deliver a professional, efficient and high We take great care to select professional, qualified quality service, and we would like you to feel that you can contractors for each relevant area of maintenance. approach us with any question or query. We work with companies who provide best practice as standard, ensuring that all contractors take the necessary steps to protect your property from damage and to leave your home in a tidy condition after the works have been completed. FEEDBACK As custodians of the Estate, we invest significantly in the upgrading of our stock and to improving the locality. We want you to have an excellent experience of our properties, of our service and of the surrounding area. We are always keen to receive constructive comments about your experience with Cadogan so please do take the time to take part in our customer satisfaction survey when contacted, as the results will prove extremely useful in helping us to continually improve and better our service to you. We very much hope that you enjoy living in your new home and that you find the information contained in this welcome guide both useful and self-explanatory. Quick Reference CADOGAN CONTACTS USEFUL NUMBERS The Cadogan Office Royal Borough of Kensington & Chelsea 10 Duke of York Square, London SW3 4LY General Enquiries: 020 7361 3000 Monday to Friday Parking Permits: 020 7361 4381 Opening hours: 8.30am to 6.00pm Tel: 020 7730 4567 BT New Customers: 0800 100 400 Maintenance Matthew Horne, Lettings SKY Property Manager New Customers: 08442 411 653 Direct Line: 020 7881 1018 Email: [email protected] Cadogan Hall General Enquiries: 020 7730 5744 Moving In / Tenancy Agreements Box Office: 020 7730 4500 Mary Scott, Lettings Manager Direct Line: 020 7881 1016 Out of Hours Emergency Details Email: [email protected] Monday to Friday after 6pm, on the weekends and Bank Holidays. Rent and Account Queries George Kaplanian, Rental Administrator Please call 020 7730 1630 Direct Line: 020 7881 1003 The Out of Hours on call service are only permitted Email: [email protected] to respond to genuine emergencies. These include, but are not limited to, major leaks, floods, lift Customer Liaison entrapment, whole property power cuts, and loss Amy Williams, Customer Liaison Manager of heating during winter months. Any less urgent Direct Line: 020 3841 0963 issues (such as minor plumbing issues, localised Email: [email protected] power failures, lift outage) should wait until the next working day and be reported to the Cadogan Office Duke of York Square for our prompt attention. Agnes Damaszk, Assistant Centre Manager Site Office: 020 7823 5577 The Out of Hours service are unable to assist with Email: [email protected] loss of keys. Should you require an emergency locksmith, please call Barry Bros on 020 7262 9009 (www.barrybros.com) Quick Reference USEFUL NAMES AND ADDRESSES Chelsea & Westminster Hospital Local Schools This hospital has a 24 hour Accident For a list of local school’s please go to and Emergency Department located at: www.schoolsfinder.direct.gov.uk/. 369 Fulham Road London SW10 9NH Non-urgent medical queries General Switchboard Tel: 111 Tel: 020 8746 8000 Parks/Children Play Areas/Outdoor Dentist Open Access Public Areas For a list of local dentists please For a list of these local areas please go to go to the NHS website at www.nhs.uk. www.rbkc.gov.uk. Doctors Places of worship For a list of local GP’s please For a list of places of worship please go to go to the NHS website at www.nhs.uk. www.rbkc.gov.uk. Electricity (EDF) Public houses Emergencies For a list of public houses please go to Tel: 0800 028 0247 www.rbkc.gov.uk. Customer Services Tel: 0983 838 0380 Recycling & Waste Details of refuse collection services can be found at Fire Brigade/Police/Ambulance www.rbkc.gov.uk. In an emergency please call 999 Thames Water Gas Report a leak (24 hour service) Report a gas leak Tel: 0800 714 614 Tel: 0800 111 999 Customer Services British Gas Customer Services Tel: 0845 9200 800 Tel: 0845 0700 203 Local Authority Royal Borough of Kensington & Chelsea The Town Hall Hornton Street London W8 7NX Tel: 020 7361 3000 www.rbkc.gov.uk A–Z Guide A Access to your property Area supervisors We may need to make occasional inspections during the At Cadogan we employ Area Supervisors who can help with course of your tenancy. We respect your right to occupy any out of hours emergencies. The out of hours emergency the property without unreasonable interference. We will number is 020 7730 1630. give you prior notice of our intention to inspect and can attend at a time that is convenient to you during normal office hours. B As the Landlord, we also need to conform to a number of Broadband statutory obligations. For example, to carry out an annual All of our properties are equipped with telephone sockets gas safety inspection and therefore we would ask for your but you must subscribe to your chosen provider if you wish co-operation in this respect. to have a Broadband connection. Please note that some properties may not allow connection to Virgin Media. In the event of an emergency, such as a major leak from Please check with the Customer Liason Manager for your property which threatens to cause damage to a more details. neighbouring property, in the first instance we will try and contact you. Failing that we will exercise our right to enter your property to deal with the emergency. C If you wish to instruct a key holding service, please contact: Car parking The Key Holding Company on 0870 770 6880 (option 2 for We have a number of car parking spaces to rent in the sales) or email [email protected] local vicinity on quarterly tenancies. If you are interested in renting a parking space please contact our Property Alterations Manager, Richard Taylor at [email protected] All our properties are taken as seen when your tenancy is or call direct on 020 7881 1020. agreed and therefore no alterations are to be carried out by you without prior written consent from us. Certificates For your information the following certificates can be found Anti-social behaviour at the back of your welcome guide: We take firm action against all forms of antisocial, rude – Gas Certificate (where applicable) or abusive behaviour, whether this is directed towards the – Electrical Certificate Estate’s residents, employees or contractors. – EPC – Fire Emergency Plan Appliances We have provided you with information in your property Cleaning which will show you how to use and maintain the Your property contains a number of hard surfaces that appliances. We would ask that you take a few minutes to will require regular cleaning, including: familiarise yourself with these manuals. The cost of repairs – Kitchen work surface due to incorrect operation or poor maintenance – Solid wood/marble and tile surfaces will be recoverable from you. – Gloss paintwork for example on skirtings and window boards Repair costs arising from fair wear and tear or because the – Glossed doors and ironmongery appliance is faulty will be our responsibility. – Baths, sinks and toilets – Window glass and frames We would recommend that you use hot soapy water This is perfectly normal and should not cause you any with soft cloths and mops for everyday cleaning together concern as it will not be structural. At the end of the first with non-abrasive preparatory cleaners for more year we will arrange to inspect your home.