TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 BROOKFIELD PRIVACY STATEMENT ................................................................................................................. 2 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 4 MANAGEMENT OFFICE ................................................................................................................................... 4 HOURS OF BUSINESS OPERATION ................................................................................................................... 7 BUILDING AMENITIES ..................................................................................................................................... 8 EMERGENCY NUMBERS ................................................................................................................................. 8 LOCAL BUSINESS DIRECTORY ........................................................................................................................ 9 TENANT AND BUILDING SERVICES.......................................................................................... 11 ENVIRONMENTAL INITIATIVES .........................................................................................................................11 TENANT SERVICE REQUESTS (310-SERV) ....................................................................................................11 TENANT INSURANCE REQUIREMENTS .............................................................................................................12 CONTRACTORS ............................................................................................................................................13 OFFICE TOWER TENANT SIGNAGE .................................................................................................................13 SMOKING POLICY .........................................................................................................................................14 LOADING DOCK ............................................................................................................................................15 PARKING .....................................................................................................................................................17 ACCESSIBILITY .............................................................................................................................................20 SECURITY AND LIFE SAFETY .................................................................................................... 20 BUILDING SECURITY .....................................................................................................................................20 CARD ACCESS SYSTEM ................................................................................................................................21 LIVESAFE – AXIIS BY BROOKFIELD PROPERTIES ..............................................................................................21 BROOKFIELD EMERGENCY ALERT SYSTEM .....................................................................................................22 LOCKSMITH SERVICES ..................................................................................................................................22 ADDITIONAL SECURITY SERVICES ..................................................................................................................22 SOLICITATION ..............................................................................................................................................23 POWER FAILURE ..........................................................................................................................................24 EMERGENCY MANAGEMENT PLAN PRIORITIES .................................................................................................24 VULNERABLE POPULATIONS: .........................................................................................................................25 NATURAL HAZARDS: SEVERE WEATHER .........................................................................................................25 PANDEMIC PREPAREDNESS ...........................................................................................................................25 BOMB THREATS ...........................................................................................................................................27 FIRE ALARM SYSTEMS ..................................................................................................................................27 LIFE SAFETY TEAM .......................................................................................................................................29 FIRE DRILLS ................................................................................................................................................30 MEDICAL EMERGENCIES ...............................................................................................................................31 FLAMMABLE MATERIALS ................................................................................................................................31 HOUSEKEEPING .......................................................................................................................... 31 NIGHTLY SERVICES ......................................................................................................................................31 SCHEDULED HOUSEKEEPING SERVICES .........................................................................................................32 SPECIAL CLEANING SERVICES .......................................................................................................................32 WINDOW CLEANING ......................................................................................................................................32 RECYCLING PROGRAM ..................................................................................................................................32 ELECTRONIC-WASTE PROGRAM ....................................................................................................................33 PEST CONTROL ...........................................................................................................................................35 CENTRAL BUILDING SERVICES ................................................................................................ 36 HEATING, VENTILATING AND AIR CONDITIONING (HVAC) .................................................................................36 ELEVATORS .................................................................................................................................................36 SAFE FLIGHT PROGRAM ...............................................................................................................................38 Hudson’s Bay Centre Tenant Handbook i June 23, 2021 ELECTRICAL SYSTEMS ..................................................................................................................................38 UTILITY SERVICE ACCESS .............................................................................................................................38 TELEPHONE, INTERNET AND CABLE TV ..........................................................................................................39 PREVENTATIVE MAINTENANCE .......................................................................................................................39 FINANCIAL REQUIREMENTS ..................................................................................................... 40 MONTHLY RENT SCHEDULE ..........................................................................................................................40 PARKING .....................................................................................................................................................40 BUILDING SERVICES .....................................................................................................................................40 OTHER INVOICES .........................................................................................................................................40 PAYMENT ....................................................................................................................................................40 STANDARD ADDITIONAL SERVICE RATES ........................................................................................................42 BUILDING RULES AND REGULATIONS .................................................................................... 43 BUILDING RULES AND REGULATIONS ..............................................................................................................43 Hudson’s Bay Centre Tenant Handbook ii June 23, 2021 Introduction Welcome Brookfield Property Partners, Canadian Office Division, (Brookfield) is pleased to provide this Tenant Information Guide for the exclusive use by the Tenants of Hudson’s Bay Centre. It will assist you