Indian Overseas Bank REQUEST FOR PROPOSAL FOR SUPPLY, INSTALLATION AND COMMISSIONING OF SECONDARY MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK RFP REFERENCE NUMBER: RFP/ITD/008/20-21 DATED 15.12.2020 INFORMATION TECHNOLOGY DEPARTMENT (ISO/IEC 27001:2013 CERTIFIED) CENTRAL OFFICE INDIAN OVERSEAS BANK 763, ANNA SALAI ANNEXURE BUILDING CHENNAI 600002 Page 0 of 108 RFP Ref No. RFP/ITD/008/20-21 dated 15.12.2020 FOR SUPPLY, INSTALLATION AND COMMISSIONING OF SECONDARY MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK INDEX INTRODUCTION ........................................................................................................................................................... 4 DISCLAIMER ................................................................................................................................................................. 4 PART I - PROJECT SPECIFIC TERMS & CONDITIONS: ........................................................................................... 5 1.1 SCHEDULE OF BIDDING PROCESS: .................................................................................................... 5 1.2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD): ............................................... 6 1.3. QUALIFICATION CRITIERIA (QC): ..................................................................................................... 6 1.4 BRIEF REQUIREMENT: ............................................................................................................................. 8 1.5 PERIOD OF CONTRACT ........................................................................................................................ 9 1.6 IMPLEMENTATION SCHEDULES: ........................................................................................................ 10 1.7 USER ACCEPTANCE: ........................................................................................................................... 10 1.8 ESCALATION MATRIX & CONTACT DETAILS OF BIDDERS ......................................................... 111 1.9 BANK GUARANTEE ............................................................................................................................ 111 1.10 PAYMENT TERMS: .............................................................................................................................. 11 1.11. PRICES AND TAXES .......................................................................................................................... 12 1.12 PENALTY TERMS: ................................................................................................................................ 13 1.13 EVALUATON PROCESS: .................................................................................................................... 14 1.14 SPLITTING OF ORDER ........................................................................................................................ 15 1.15 TRAINING SERVICES: ........................................................................................................................ 16 1.16 DEDICATED SUPPORT: ...................................................................................................................... 16 PART –II-GENERAL TERMS & CONDITIONS: ......................................................................................................... 17 2.1. SUBMISSION OF BIDS......................................................................................................................... 17 2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL: ................................................. 17 2.1.2. SUBMISSION OF DOCUMENTS: .......................................................................................... 188 2.2 BID OPENING PROCESS: .................................................................................................................... 18 2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT: ..................................................... 19 2.4. BIDDER’S INQUIRIES ON RFP& BANK’S RESPONSE: ..................................................................... 19 2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE: ....................................................................................................................................................................... 20 2.6. LIABILITIES OF THE BANK: .................................................................................................................. 20 2.7. OWNERSHIP: ........................................................................................................................................ 20 2.8. FURNISHING OF INFORMATION .................................................................................................... 211 2.9. FORMAT AND SIGNING OF BIDS .................................................................................................. 211 2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC. ......................................................... 211 2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS: .................................................................... 21 Page 1 of 108 RFP Ref No. RFP/ITD/008/20-21 dated 15.12.2020 FOR SUPPLY, INSTALLATION AND COMMISSIONING OF SECONDARY MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK 2.12. CONFIDENTIALITY& NON-DISCLOSURE AGREEMENT: ............................................................. 21 2.13 CLARIFICATION ................................................................................................................................. 21 2.14. ERRORS AND THEIR RECTIFICATION ............................................................................................. 21 2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ..................................................... 222 2.16. CONTACTING THE BANK ................................................................................................................ 22 2.17. ACCEPTANCE OF CONTRACT ...................................................................................................... 22 2.18. FORMATION OF CONTRACT& EXECUTION OF SLA. ................................................................. 22 2.19. ASSIGNMENT .................................................................................................................................... 22 2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION ........................................................... 22 2.21. TERMINATION CLAUSE .................................................................................................................. 233 A. TERMINATION FOR DEFAULT .................................................................................................... 233 B. TERMINATION FOR INSOLVENCY .............................................................................................. 23 C. TERMINATION FOR CONVENIENCE .......................................................................................... 23 D. TERMINATION FOR OTHER ACTIONS: ..................................................................................... 244 2.22. FORCE MAJEURE .............................................................................................................................. 24 2.23 INCIDENTAL SERVICES: .................................................................................................................... 24 2.24.COPY RIGHT/LICENCE VIOLATION ............................................................................................. 255 2.25 RESPONSIBILITY FOR FAULT FREE OPERATION ............................................................................. 25 2.26. LIMITATION OF LIABILITY: ............................................................................................................... 25 2.27. COMPLIANCE TO LABOUR ACT: ................................................................................................... 25 2.28. E-TENDERING: ................................................................................................................................... 25 2.29. PACKING: ........................................................................................................................................ 277 2.30. NAME AND CONTACT DETAILS OF IEM FOR THE ADOPTION OF INTEGRITY PACT IN PUBLIC SECTOR BANK: .............................................................................................................................. 27 2.31. OTHER TERMS AND CONDITIONS ................................................................................................. 27 2.32. RESOLUTION OF DISPUTES .............................................................................................................. 29 2.33. CORRUPT AND FRAUDULENT PRACTICES: ................................................................................... 30 2.34. PRODUCT WITHDRAWAL ................................................................................................................. 30 2.35. SOLICITATION OF EMPLOYEES ...................................................................................................... 30 2.36 EXIT CLAUSE ....................................................................................................................................... 31 PART – III-ANNEXURES............................................................................................................................................