Frequently Asked Questions Version .82 (12/01/17) Logins and Passwords I am not able to access my Apple Volume Purchase Program (VPP) login? Contact us at [email protected] for assistance. ​ ​ ​ I need to update my Sprint C3 Ignite iPad Administrator / Coordinator? Contact us at [email protected] for assistance. ​ ​ ​ How do I change my Volume Purchase Program/Apple ID password? ● Go to: https://appleid.apple.com/ ​ ● Log in with your ADLA VPP username/password. ● Locate Security Password on the left side of the screen and select Change Password. ● Enter the temporary/current password and enter your new password [must include 8 or more characters with a letter and number] ● Confirm the new password and select Change Password. NOTE: Temporary passwords issued by Sprint team should be updated within 45 days of issue. Why do I need a credit card even though I am only using free Apps? Apple requires the use of a credit card as a security tool to validate the administrator of the account, has appropriate abilities and finally to verify the profile being utilized is a legitimate account. No charges will be billed onto a credit card without authorization of the administrator. Can I use an iTunes or Apple Gift Card to purchase my apps? No, an iTunes gift card is not considered a valid form of payment for use on the VPP website. Why should the administrator or manager of the iPads need to have a generic email address? We recommend a universal generic email address such as C3Admin@[school domain] or ​ ​ C3Ignite@schooldomain so that AirWatch and Apple ASM can still be accessible by either the ​ primary user, the backup/secondary user or in the case that the current administrator is no longer at a particular school, there will still be accessibility to the AirWatch and VPP portals. This will minimize downtime and avoid difficulties in future transitions. What is the web address to log into Airwatch? Visit- https://cn366.awmdm.com/ What is the web address to my VPP? Visit- https://volume.itunes.apple.com What is the Sprint C3 Ignite Portal? The Sprint C3 Ignite portal is an informational website with reference links and content regarding the C3 program provided by Sprint. Here you will find links, tutorials and other guides to enhance your experience in the C3 Ignite program. What is the web address to the Sprint C3 Ignite Portal? Visit- http://sprint.com/c3ignite How Do I? How to create a new user (Student) account in AirWatch? In Airwatch: ● Navigate to Accounts > List View. ​ ​ ​ ​ ● Click on Add > Add User. ​ ​ ​ ​ ● Under Add/Edit User, complete the following- ​ ​ ○ Username- Login to register your device with the AirWatch MDM system. ​ (Also used to identify the device.) ○ Password ○ Full Name- Name or student to be associated with the account being created. ​ ○ Email Address- Can be a generic email address. ​ ○ Skip the Enrollment and Notification sections and select Save. ​ ​ ​ ​ ​ ​ ● User has now been created in AirWatch and is ready to be enrolled onto a device. How do I assign a new or existing user to a user group. (i.e. Grade Level, EdTech Baseline, etc.) In Airwatch: ● Navigate to Accounts > List View. ​ ​ ​ ​ ● Select the user to be assigned. ● Select More Actions > Add to User Group. ​ ​ ​ ​ ● Use the Drop down and select Group. ​ ​ ● Select Save. ​ ​ ● User is now assigned to the selected group and apps will push automatically to a device. How do I assign users and apps to a smart group? Refer to http://sprint.com/c3ignite > How To Instructions Adding Users to Assignment / Smart ​ ​ ​ Groups. How to setup the C3 Ignite iPad? ● Power up the iPad. ● Select Language ● Select Country ● Wi-Fi screen will appear. ○ Select the appropriate Wi-Fi connection to use and enter any required passwords. ● Tablet will activate and Remote Management screen will appear. ● At the Remote Management Login, enter the User Account and password. ● Tablet will automatically download all apps and profiles based on the group that it was assigned to. ○ Due to connection and size variances, app and configuration download processing time may vary. ● Set screen passcode if prompted. ● Tablet is now ready to be deployed. How do I setup a custom wallpaper on my school iPads in Airwatch? In Airwatch: ● Navigate to Devices > Device Settings > Apple > Apple iOS > Managed Settings. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ● Upload a Custom Home or Lock Screen Image as desired. (note size and ratio for proper ​ ​ ​ ​ appearance on your iPads.) My Sprint C3 Ignite Apple iPad says Lost Device or Lost Mode? Lost Mode is a feature available through Airwatch to secure a missing device and assist in tracking the unit (including a map of the unit’s current or last connected location) while protecting data without having to remote wipe the device. (See below) What do I do if the Sprint C3 device is Lost or Stolen? Use the Lock, contact, then in worse case, wipe and replace process: ● Login to Airwatch ● Go to Devices > List View ● Use the Search List box to find the device in question. ​ ​ ● Select the Device. ● Click on the More Actions option and choose Enable Lost Mode. ​ ​ ​ ​ ● Follow prompts to lock the device and provide appropriate Contact information. This will lock your Sprint C3 device to prevent further unauthorized use. Please then report the incident to [email protected] for further assistance and potential wiping of the device. ​ ​ Please provide Serial Number or device ID, date incident occurred and circumstances surrounding the loss. How do I remove “Lost Mode” on a device? Use AIrwatch to pull up the particular Sprint C3 device in question. ● Go to Devices > List View > search for Serial # or User Name of device > Click for ​ ​ ​ ​ ​ ​ ​ ​ Device Details. ​ ● Once viewing the details for the device, select More Actions and Disable Lost Mode. ​ ​ ​ ​ Should I update my iPads to the latest iOS software? The C3 IGNITE program recommends to wait for several months after an iOS release before downloading any updates to ensure compatibility of apps used by schools and any pertinent unknown issues. When you choose to download the latest version, it is suggested that schools use a test iPad to confirm apps are working as expected or to identify any potential concerns prior to downloading to all devices. How do I update the iOS software on a single iPad? Use AIrwatch to pull up the particular Sprint C3 iPad in question. ● Go to Devices > List View > search for Serial # or User Name of device > Click for ​ ​ ​ ​ ​ ​ ​ ​ Device Details. ​ ● Once viewing the details for the device, select More Actions and iOS Update. ​ ​ ​ ​ How do I update the iOS software for all of my Sprint C3 iPads? (Using Airwatch) [Note, if you have a large amount of iPads assigned to your school, doing a batch iOS update will use significant amounts of bandwidth simultaneously. It is recommended that this update during off hours or over the weekend.] ● Go to Devices > Compliance Policies > List View. ​ ​ ​ ​ ​ ● Select OS Version. ​ ​ ● For the rule, select OS Version > Less Than or Equal To > and select the highest iOS ​ ​ ​ ​ version that you need for your school operations. (Ideally 10.2 or later.) ● Click Next, then validate or click Command > OS Updates. ​ ​ ​ ​ ​ ​ ● Click Next and validate your school is properly listed under Assigned Groups. ​ ​ ​ ​ ● Click Next to review then Finish and Activate. ​ ​ ​ ​ Can I update all my iPads through other means if I have bandwidth or resource limitations? School administrators with a later model Macintosh computer (Desktop or laptop) and appropriate hardware can use Apple Configurator to perform a batch physical software update ​ ​ or they can contact us at [email protected] for further assistance. ​ ​ Apps How do I purchase an App in VPP? Refer to http://sprint.com/c3ignite > How To Instructions Purchasing Apps ​ ​ ​ How do I assign apps purchased to a smart group? Refer to http://sprint.com/c3ignite > How To Video Pushing Apps/Assigning Smart Groups ​ ​ Should I be using an Apple ID to load apps onto my iPads? No, an Apple ID should not be used. Administrators will need to use the VPP website to obtain apps. What is the EdTech Baseline Apps? The EdTech Baseline Apps is a series of free apps available for Students and teachers that are suggested to enhance the learning environment at your school using the Sprint C3 Apple iPads. Schools are not required to use these apps, however ADLA has made Professional Development available from EdTech for schools to learn how to use these apps. How do I obtain the EdTech Baseline Apps? Visit the Sprint C3 Ignite Portal and under Suggested Other Resources; click on EdTech App ​ ​ ​ ​ ​ Catalog. ​ Is there a limit on the number of Apps I can have on an iPad? Schools can load as many apps as they feel is appropriate for their learning environment. Keep in mind, the iPads have approximately 32 GB of space free that is used for Applications, Documents, Multimedia and Content storage combined. ​ ​ What are best practices to manage App downloads? Larger apps can take up significant time and bandwidth. Pause or delay installation of larger size apps until off-school hours to minimize downtime. While it is great to have more apps on a device, the more apps on an iPad means a higher level of management to ensure students can find the applications in a timely manner. How do you pause an app installation? Pausing an app is useful when you want to temporarily pause the installation of a large app or trying to manage bandwidth concerns. When an iPad app begins downloading: ● Tap on app once and a pause symbol will appear on the center of the app. This will pause the app so you can download other apps or use your connection for other purposes.