ANNUAL REPORT 2011 02 GROUP STRUCTURE Corporate Center Finance, Board department Chief Executive Offi cer Global Business Services Personnel Board member Dr Frank Appel Lawrence Rosen Walter Scheurle Functions Corporate Offi ce Corporate Controlling hr Standards & Guidelines Corporate Legal Corporate Accounting Germany Corporate Executives & Reporting hr mail Corporate Communications Investor Relations Corporate Development Corporate Finance Corporate Regulation Corporate Internal Audit Management & Security Corporate First Choice Taxes Corporate Public Policy Global Business Services & Responsibility (Group-wide services: Procurement, Real Estate, hr dhl International Finance Operations etc.) Chief Commercial Offi cer (cco) Divisions global forwarding, Board department mail express freight supply chain Board member Jürgen Gerdes Ken Allen Roger Crook Bruce Edwards Brand Deutsche Post dhl dhl dhl dhl Business units / Mail Commu- Global Mail Europe Global Forwarding Supply Chain regions nication Parcel Germany Americas Freight Williams Lea Dialogue Asia Pacifi c Marketing eemea Press Services (Eastern Europe, Value-Added the Middle East Services and Africa) Retail Outlets Pension Service II 03 TARGET-PERFORMANCE COMPARISON GOALS 2011 RESULTS 2011 GOALS 2012 Group / Target-Performance Structure Comparison ebit 1 ebit ebit Group: more than €2.4 billion. Group: €2.44 billion. Group: €2.5 billion to €2.6 billion. mail division: around €1.1 billion. mail division: €1.11 billion. mail division: €1.0 billion to €1.1 billion. dhl divisions: more than €1.7 billion. dhl divisions: €1.72 billion. dhl divisions: around €1.9 billion. Corporate Center / Other: around Corporate Center / Other: Corporate Center / Other: around €–0.4 billion. € – 0.39 billion. €–0.4 billion. Consolidated net profi t 2 Consolidated net profit 2 Consolidated net profi t 2 Continue to improve consolidated net Consolidated net profi t before Continue to improve consolidated net profi t before effects from the measure- effects from the measurement profi t before effects from the Postbank ment of the Postbank instruments in of the Postbank instruments: transaction in line with operating line with operating business (previous €1.46 billion. business. year: € 972 million). Capital expenditure (capex) Capital expenditure (capex) Capital expenditure (capex) Increase investments from €1.26 billion Invested: €1.72 billion. Increase investments to €1.8 billion. (2010) to no more than €1.6 billion. Revenue Revenue Dividend distribution Increase revenue, especially in the Organic revenue growth Pay out 40 % to 60 % of net profi t dhl divisions, more or less in line in the dhl divisions: 7.2%. as dividend. with forecast medium-term growth rates of 7 % to 9 %. 1 Forecast increased over the course of the year. 2 After deduction of non-controlling interests. III 01 THE GROUP Group Group / Target-Performance Structure Comparison Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and dhl corporate brands represent a one-of-a-kind portfolio of logistics (dhl) and communi - cations (Deutsche Post) services. The Group provides its customers with both easy-to-use standardised products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programmes in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. The postal service for Germany. The logistics company for the world. dp-dhl.com 01.1 Selected key fi gures 2010 2011 + / – % Q 4 2010 Q4 2011 + / – % Revenue € m 51,388 1 52,829 2.8 13,835 1 14,126 2.1 Profi t from operating activities (ebit) € m 1,835 2,436 32.8 525 599 14.1 Return on sales 2 % 3.6 4.6 – 3.8 4.2 – Consolidated net profi t for the period 3 € m 2,541 1,163 – 54.2 487 175 – 64.1 Operating cash fl ow € m 1,927 2,371 23.0 1,025 1,262 23.1 Net liquidity (–) / net debt (+) 4 € m –1,382 – 938 – 32.1 – – – Return on equity before taxes % 29.8 15.2 – ––– Earnings per share 5 € 2.10 0.96 – 54.3 0.40 0.14 – 65.0 Dividend per share € 0.65 0.70 6 7.7 ––– Number of employees 7 421,274 423,348 0.5 –– – 1 Prior-period amount adjusted, see Note 5. 2 ebit / revenue. 3 After deduction of non-controlling interests, including Postbank. 4 For the calculation please refer to page 59 of the Group Management Report. 5 Including Postbank. 6 Proposal. 7 Average ftes. I ANNUAL REPORT 2011 CONTENTS The Group I Group Structure II Target-Performance Comparison III SIMPLY GROW 1 Interview with the ceo 2 GROUP MANAGEMENT REPORT 27 – 122 Business and Environment 29 Deutsche Post Shares 42 Economic Position 46 Divisions 60 Non-Financial Performance Indicators 81 Further Developments 97 Outlook 98 CORPORATE GOVERNANCE 123 – 148 Report of the Supervisory Board 125 Supervisory Board 129 Board of Management 130 Mandates 132 Corporate Governance Report 133 CONSOLIDATED FINANCIAL STATEMENTS 149 – 246 Income Statement 151 Statement of Comprehensive Income 152 Balance Sheet 153 Cash Flow Statement 154 Statement of Changes in Equity 155 Notes to the Consolidated Financial Statements 156 Responsibility Statement 245 Independent Auditor’s Report 246 FURTHER INFORMATION 247 – 256 Index 249 Glossary 250 Graphs and Tables 251 Locations 252 Multi-Year Review 254 Contacts 256 Events IV 01 THE GROUP Group Group / Target-Performance Structure Comparison Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and dhl corporate brands represent a one-of-a-kind portfolio of logistics (dhl) and communi - cations (Deutsche Post) services. The Group provides its customers with both easy-to-use standardised products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programmes in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. The postal service for Germany. The logistics company for the world. dp-dhl.com 01.1 Selected key fi gures 2010 2011 + / – % Q 4 2010 Q4 2011 + / – % Revenue € m 51,388 1 52,829 2.8 13,835 1 14,126 2.1 Profi t from operating activities (ebit) € m 1,835 2,436 32.8 525 599 14.1 Return on sales 2 % 3.6 4.6 – 3.8 4.2 – Consolidated net profi t for the period 3 € m 2,541 1,163 – 54.2 487 175 – 64.1 Operating cash fl ow € m 1,927 2,371 23.0 1,025 1,262 23.1 Net liquidity (–) / net debt (+) 4 € m –1,382 – 938 – 32.1 – – – Return on equity before taxes % 29.8 15.2 – ––– Earnings per share 5 € 2.10 0.96 – 54.3 0.40 0.14 – 65.0 Dividend per share € 0.65 0.70 6 7.7 ––– Number of employees 7 421,274 423,348 0.5 –– – 1 Prior-period amount adjusted, see Note 5. 2 ebit / revenue. 3 After deduction of non-controlling interests, including Postbank. 4 For the calculation please refer to page 59 of the Group Management Report. 5 Including Postbank. 6 Proposal. 7 Average ftes. I ANNUAL REPORT 2011 You send. You order. We deliver. Safely and on time. Our customers have every right to expect this, and meeting their expectations is our greatest challenge. We handle each and every shipment meticulously, all within our complex yet seamless network. In Germany alone, our network moves some 65 million letters and around three million parcels and small packages from a to b every working day. The key word is simplifi cation. The simpler we make solving our customers’ complex logistics problems, the more satisfi ed they will be. We provide communications and logistics ser- vices in more than 220 countries and territories and we understand the needs of our customers, both large and small, doing business all over the world in a broad range of industries. Ours is a globally integrated business. Through simplifi cation we are unlocking our potential for future growth. 1 ACT STRATEGICALLY €52.8 billion CONSOLIDATED REVENUE in fi nancial year 2011. €2.44 billion CONSOLIDATED EBIT in fi nancial year 2011. 2 SIMPLY GROW Deutsche Post DHL’s ceo is convinced that the company’s consistent focus on its Strategy 2015 is bearing fruit and that the Group is off to a good start on the road to achieving its quite ambitious goals. 1 1 Dr Frank Appel, ceo The Post Tower in Bonn. 3 7 ACT STRATEGICALLY 2 Frank Appel sees enormous potential 2 for growth in the fl ourishing e-commerce sector. 3 Dr Appel also thinks the company will experience growth in 2012. €52.8 billion CONSOLIDATED REVENUE in fi nancial year 2011. 3 €2.44 billion CONSOLIDATED EBIT in fi nancial year 2011. “Why is the iPhone such a success? Because it integrates applica tions and interfaces and makes everything as simple as possible for its users. We can learn from that and transfer this idea over to our industry. Deutsche Post DHL should be- come the iPhone of the logistics industry.” 2 4 Dr Appel, how would you rate In 2010, dhl made the largest contribution fi nancial year 2011? to consolidated net profi t for the fi rst time. We not only exceeded our own expectations Did this trend continue? but also those of external observers, who were posi- Yes. In 2011, all of our divisions contributed to tively surprised with our results. This shows that our very good results. Our express and logistics busi- focusing consistently on our Strategy 2015 is bearing nesses, in particular, have gained momentum.