Annual Report 2003 Contacts Table Of Contents Annual Report 2003 For further information, please contact: Jan Stewart Chief Executive Officer Postal Address: Lotterywest P.O. Box 1113 Osborne Park Western Australia 6917 Street Address: 74 Walters Drive Osborne Park Western Australia 6017 Telephone + 61 8 9340 5100 Facsimile + 61 8 9242 2577 E-mail: [email protected] Internet: www.lotterywest.wa.gov.au Page 2 of 93 Page 3 of 93 Contacts Table Of Contents Annual Report 2003 OVERVIEW......................................................................................................................................................................................6 Who We Are .........................................................................................................................................................................6 What We Do..........................................................................................................................................................................6 What We Aim For..................................................................................................................................................................6 Highlights of the Year ............................................................................................................................................................6 Where The Money Came From.....And Where It Went .........................................................................................................7 Performance At A Glance......................................................................................................................................................8 CEO’S REPORT ...........................................................................................................................................................................10 LEGISLATION IMPACTING ON LOTTERYWEST .......................................................................................................................14 Enabling Legislation............................................................................................................................................................14 Ministerial Directives ...........................................................................................................................................................14 Other Legislation Impacting on Lotterywest........................................................................................................................15 Publications Available to the Public.....................................................................................................................................15 ABOUT US ....................................................................................................................................................................................16 OUR LOTTERY BUSINESS .....................................................................................................................................................16 Lotto Products.....................................................................................................................................................................16 Scratch’n’Win ......................................................................................................................................................................17 OUR RETAILERS......................................................................................................................................................................18 Other Products....................................................................................................................................................................18 OUR CUSTOMERS ..................................................................................................................................................................20 OUR SUPPORT FOR OUR COMMUNITY ..............................................................................................................................21 Support For Hospitals And Public Health Services .............................................................................................................21 Support For The Arts...........................................................................................................................................................21 Support for Sports...............................................................................................................................................................22 Support for the Perth International Arts Festival .................................................................................................................22 Support for the Western Australian Film Industry................................................................................................................23 OUR GRANT APPLICANTS......................................................................................................................................................23 OUR DIRECT GRANT PROCESSES .......................................................................................................................................26 OUR PEOPLE AND ENVIRONMENT.......................................................................................................................................28 Our Working Environment...................................................................................................................................................28 Lotterywest People .............................................................................................................................................................28 Staff Statistics .....................................................................................................................................................................29 Staff Profiles........................................................................................................................................................................30 Workplace Reform ..............................................................................................................................................................31 Staff Development...............................................................................................................................................................31 Staffing Policies ..................................................................................................................................................................31 Recruitment.........................................................................................................................................................................31 Occupational Health Safety and Welfare ............................................................................................................................31 Worker’s Compensation and Rehabilitation........................................................................................................................31 Industrial Relations .............................................................................................................................................................31 OUR ORGANISATION..............................................................................................................................................................32 Board of Commissioners.....................................................................................................................................................33 Retailers Consultative Panel...............................................................................................................................................34 Advisory Committees and Technical Panels ......................................................................................................................34 COMMUNICATING WITH OUR STAKEHOLDERS .................................................................................................................35 Audit Committee and Internal Audit ....................................................................................................................................35 Insurance premiums paid to indemnify members of the Board...........................................................................................35 STRATEGIC & BUSINESS PLANNING....................................................................................................................................37 Information Technology Planning and Development...........................................................................................................37 Disaster Recovery Planning................................................................................................................................................38 Our Investment in the Future .............................................................................................................................................38 COMPLIANCE WITH GOVERNMENT REPORTING POLICIES..................................................................................................40 Reports on Customer Outcomes ........................................................................................................................................40