Academy Profession degree (AP) in Service, Hospitality, and Tourism 2011-2013 Management Erhvervsakademiuddannelsen, Serviceøkonom AP Degree in Service, Hospitality and Tourism Management AP Degree in Service, Hospitality and Tourism Management Page 1 of 55 Course description for the AP Programme in Service, Hospitality, and Tourism Management. Valid from 1 August 2011. Errors and omissions exempted September 2011 AP Degree in Service, Hospitality and Tourism Management Page 2 of 55 TABLE OF CONTENTS 1. Curriculum contents ............................................................................................................................................ 5 2. The programme’s aim and profile ................................................................................................................. 5 2.1 The programme’s aim .................................................................................................................................. 5 2.2 Competency profile ....................................................................................................................................... 5 3. Duration, structure and contents of the programme ............................................................................. 6 3.1 Programme duration and ECTS value ..................................................................................................... 6 3.2 Programme structure and contents ........................................................................................................ 7 3.3 Semester calendar ......................................................................................................................................... 8 4. Description of learning outcomes of the core modules ........................................................................ 9 4.1 Methodology ..................................................................................................................................................... 9 4.2 Service Industry .............................................................................................................................................. 9 4.3 Organisational development....................................................................................................................11 4.4 Business development ................................................................................................................................14 4.5 Service economics .......................................................................................................................................16 4.6 Communication .............................................................................................................................................20 4.7 Specialisation stream – elective modules ..........................................................................................21 4.7.1 Specialisation – Hotel and Restaurant Management .............................................................22 4.7.2 Specialisation – Tourism Management ........................................................................................23 4.7.3 Specialisation – Service Management (joint part) ..................................................................25 5. Internship – aim and general formalities...................................................................................................26 6. Final exam project .............................................................................................................................................27 7. Assessments and examinations ......................................................................................................................29 7.1 General assessment and examination regulations .........................................................................29 7.2 Semester distribution of examinations and assessments ............................................................30 7.2.1 Examinations and Internal assessments - first semester ....................................................30 7.2.1.1 Methodology project..................................................................................................................30 7.2.2.1 First year interdisciplinary examination ...........................................................................32 7.2.3 Examinations and internal assessments - third semester ...................................................32 7.2.3.1 Internship project .......................................................................................................................32 7.2.3.2 Specialisation project ...............................................................................................................32 7.2.4 Examinations and internal assessments - fourth semester ................................................33 7.2.4.1 Communication ............................................................................................................................33 7.2.4.2 Development project ................................................................................................................34 7.2.4.3 Final examination project .......................................................................................................34 7.3 General rules and regulations for examinations and assessments ..........................................35 7.3.1 Rules for external examinations and internal assessments ...............................................35 7.3.2 Standard format for written assignments (projects) ............................................................36 7.3.3 Group projects ......................................................................................................................................37 7.3.4 Results of examinations and tests ................................................................................................37 7.3.5 Examination and assessment schedule .......................................................................................39 7.3.6 Examination appeals procedure ....................................................................................................40 AP Degree in Service, Hospitality and Tourism Management Page 3 of 55 7.3.7 Use of textbooks, study aids and other devices during the examination ....................40 7.3.8 Conduct with regard to written assignments ...........................................................................40 7.3.9 Non-appearance / withdrawal regulations ...............................................................................41 8. Legal basis of the curriculum .........................................................................................................................41 8.1 Entry requirements .....................................................................................................................................41 8.2 Programme’s legal framework ...............................................................................................................42 8.3 Education institutions offering the programme ..............................................................................44 8.4 Title ...................................................................................................................................................................44 9. Temporary provisions - progression regulations .....................................................................................44 10. Credit and qualification transfer ...............................................................................................................45 10.1. Horizontal route .......................................................................................................................................45 10.2. Vertical route ............................................................................................................................................45 10.2.1 Transfer to a partner institution in Denmark ........................................................................45 10.2.2. Transfer to a partner institution abroad ...............................................................................46 11. The open learning scheme ............................................................................................................................46 12. Possibility for discretionary exemption ...................................................................................................46 13. Operational date ...............................................................................................................................................46 B. Institutional part .................................................................................................................................................47 14. The content of the institutional part .......................................................................................................47 Specific Section for Copenhagen Hospitality College and Copenhagen North ................................47 Appendix 1 – Ministerial order on intended learning outcomes ...................................................51 Appendix 2 – Qualification frame – level 5 ...........................................................................................52 Appendix 3 – ECTS distribution ..................................................................................................................53