THE PLACE SPACES INSPIRED FOR THE PEOPLE SUSTAINABILITY REPORT 2019 Our spaces are game changers – they challenge the norm and SPACES shape a new world. A place where conversations matter, that brings people together, INSPIRED building on knowledge, connecting ideas and inspiring action. Our spaces FOR THE drive trends and styles, from physical design to technology, converging cultural diversity, commercial vibrancy and PEOPLE sustainable living. We fill our spaces with people and life. We are inspired by YOU and in turn, we imagine more, making our unique spaces a world-class customer experience into the future. INSIDE THIS REPORT 4 At A Glance 6 2019 Key Highlights 8 Value Creating Business Model 12 Our Strategy 16 Stakeholder Management 19 About This Report 20 Sustainability Steering Committee Co-Chairman Message 21 2019 Sustainability Performance Highlights 22 Our Commitment for A Sustainable Future • Strategy and Approach • Economic • Environment • Social • Corporate Governance STRATEGY AND ECONOMIC ENVIRONMENT SOCIAL CORPORATE APPROACH GOVERNANCE Pg. 22 Pg. 29 Pg. 35 Pg. 47 Pg. 67 AT A GLANCE 3MENARA EXXONMOBIL 7 5MANDARIN ORIENTAL, KUALA LUMPUR Properties OUR PURPOSE 6 MENARA MAXIS WE CREATE PLACES 11.9 PEOPLE LOOK FORWARD million Gross Floor TO, PROGRESSING Area (sq. ft.) LIFESTYLE FOR A 2MENARA 3 PETRONAS SUSTAINABLE FUTURE RM15.9 billion Portfolio Value 4 SURIA KLCC WHO WE ARE Diversified Malaysia’s largest REIT and only Stapled Security in the office-focused REIT country, comprising KLCC Property Holdings Berhad (KLCCP) and KLCC Real Estate Investment Trust (KLCC REIT). KLCC REIT focuses on active asset management and acquisition growth strategies, whilst KLCCP is the development arm of the Stapled Group. At the forefront of Malaysia’s real estate industry, our unique structure allows us to maximise the value we create for all our stakeholders. 1PETRONAS TWIN TOWERS OFFICE AND RETAIL OFFICE RETAIL HOTEL WHAT WE DO PETRONAS MENARA 3 MENARA SURIA KLCC MANDARIN MENARA MAXIS KOMPLEKS 1TWIN TOWERS 2PETRONAS 3EXXONMOBIL 4The premier 5ORIENTAL, 6Home to one 7DAYABUMI We own, manage, develop and invest in a portfolio of An iconic Premium office Office tower shopping of the leading An integrated KUALA LUMPUR premium assets comprising office, retail and hotel properties landmark, the and retail space currently tenanted destination in A 5-star award communications office and retail in the heart of Kuala Lumpur. This is complemented by our world’s tallest twin seamlessly by major oil and the heart of winning luxury service provider in development towers connected to gas corporations Kuala Lumpur hotel Malaysia award winning asset management services provided by (located outside the Suria KLCC KLCC Urusharta Sdn Bhd and KLCC Parking Management KLCC Precinct) Sdn Bhd. This synergy of property investment and asset management strengthens the earning potential of our stable of iconic properties. HOW WE DO IT We are committed to creating a progressive lifestyle experience within the KLCC Precinct while enhancing NATION BUILDING SOCIAL DEVELOPMENT CATALYST FOR CUSTOMER CONNECTIVITY SUSTAINABLE the value of our property portfolio. We are focused on A progressive symbol An inclusive space that SURROUNDING EXPERIENCE Excellent urban connectivity DEVELOPMENT optimising sustainable value creation through a strategic of Malaysia – Malaysia’s bridges people together DEVELOPMENT A must-visit destination within and surrounding the A balanced ecosystem iconic belt, point of and builds a stronger A game-changer spurring the where there is a perfect KLCC Precinct – connected between commercial, public approach that capitalises on our unique Stapled Group business as the oil and sense of community – growth of millions of experience for everyone – with various city centre roads, space and natural greenery structure and our competitive differentiators, well positioned gas hub and centre of Place to Work, Shop, sq. ft. of commercial Malaysia’s Iconic Experience integrated with LRT station for the future. MICE activities Stay, Dine and Play build-up, creating significant in Kuala Lumpur (MIEKL) and pedestrian walkways value enhancements 2019 KEY HIGHLIGHTS KLCCP STAPLED GROUP KLCC REIT SUSTAINABILITY RM591.4 mil RM561.6 mil 15.8 % 4.6 % % Revenue Net Property Reduction in Reduction in Income GHG Emission Water Use (2018: RM588.5 mil) (2018: RM558.4 mil) (2018: 5.0%) (2018: 6.7%) Harnessing key sen RM bil% s trengths to keep 25.00 9.2 employees inspired Creating the experiences where there Distribution Per Unit Property through our is always something new, providing the corporate culture right solutions while keeping all our Value stakeholders connected (2018: 23.35 sen) (2018: RM9.2 bil) RM1.4 bil RM4.47 18.9 % Revenue Net Asset Value Reduction in Energy Consumption per Unit (2018: RM1.4 bil) (2018: RM4.48) (2018: Increase by 3.6%) RM0.9 bil RM1.8 mil Profit for Through developing places people look forward to, we continue Staff Learning and the year to drive enduring demand for our spaces, ultimately delivering Development both financial and societal value to all s takeholders (2018: RM0.8 bil) (2018: 1.4mil) 38.00 sen RM15.9 bil RM7.32 RM 2.0 mil Distribution Per Property Net Asset Value per Community Stapled Security Value Stapled Security Endeavour to drive sus tainability in broader perspectives for a Investment future-proof sustainable business (2018: 37.00 sen) (2018: RM15.7 bil) (2018: RM7.25) (2018: RM2.0 mil) Value Creating Manage Manage assets and invest the capital necessary to ensure properties are well SHAREHOLDERS Business Model maintained and operate at optimum efficiency Strong Financial Position RM1.4 billion Revenue Our flexible capital structure and strong balance sheet allows us to be agile in responding to Connect and opportunities and mitigating risks Own Collaborate Stron Own strategic Active Driven by 38.00 sen Fina g located engagements with Distribution per Stapled ncial P our Security osit investments key stakeholders ion comprising a THE in mitigating purpose quality portfolio PLACE operational issues 7.9% of office, retail and achieving Annual total return D Po and hotel sustainability in iv rt value creation REGULATORS e fo Portfolio of Diverse, Iconic Assets and Management Services Supported CUSTOMERS A rs l M ss e io by our a e , We have a diverse portfolio within the sought after KLCC Precinct comprising iconic and high n t Ic o business Develop and invest We create places S a s o f Develop own lands or RM102.9 e g a n quality assets and management services, which generate earnings for the Group 99% r e n activities make strategic investments people look forward v m d ic million Retail occupancy ic e which improve the overall e n to, progressing Tax paid to s t quality of the portfolio and Government ensure long-term capital 92% lifestyle for a Hotel guest satisfaction appreciation Robust risk D sustainable future e management e a and governance 76% C p n Deep Knowledge and Strong Capabilities Customer satisfaction a framework d K p a S n We have deep knowledge from the years of experience in the industry. Our capabilities, supported o b t i r w by established processes and policies are instrumental to our ability to create value l o i l t n e i e g d s g e VALUE 6 CAPITALS BUSINESS ACTIVITIES AND PRACTICES s e CREATED e d y n o a l p d e m Engaged and Inspired Employees g E a d Our dedicated people share our passion in creating vibrant and inspiring spaces for people to g e n r look forward to. The skills and experience they bring, together with a unifying KLCC culture COMMUNITY E i Focused portfolio p enables us to create value Value generating s strategy n business model I We are focused on building Our business model Maximising Value Creating Value through an iconic and quality portfolio comprise strong of Investments Sustainability RM2.0 of assets centred within the cash flow generating Reinforced million landmark of Kuala Lumpur City assets to drive Spent on s Centre, which underpin our by our e long-term value community c financial strength and strong r creation, supporting strategy investment EMPLOYEES u Natural Resources fundamentals sustainable and stable o s returns to our e We rely on natural resources like electricity and water as an owner, developer and manager of our Resilience in Soft Embracing Digital ENVIRONMENT R holders of Stapled RM1.5 95% l Market Conditions for Business ra properties. We consciously manage and work towards minimising our environmental impact Securities million Employee retention u Deep Enhancement Spent on rate at 18.9% N capabilities across maintenance of Reduction in energy ted the real estate KLCC Park consumption RM1.8 Trus ips value chain nsh rs Our deep real estate Commitment to Relatio lde million keho experience, unique sustainable growth 15.8% Spent on staff with Sta market insights We have a development Fuelled by Reduction in GHG emission learning and Trusted Relationships with Stakeholders and outstanding pipeline which positions us our development execution capabilities for future earnings growth and significant competitive 4.6% Our trusted relationships with our investors, partners, employees, regulators and the communities in keep us agile to debt headroom to enable advantage Reduction in water use which we operate provides us the social license to operate and access to capital respond and adapt to the new pace us to capitalise on market of change opportunities UNDERPINNED BY OUR INNOVATIVE COHESIVENESS LOYALTY INTEGRITY PROFESSIONALISM 8 SHARED VALUES 11 KLCCP STAPLED SUSTAINABILITY COMMITMENT TO SUSTAINABILITY GROUP REPORT 2019 OUR STRATEGY Our strategy is to deliver sustainable long-term value to our holders of Stapled Securities and stakeholders across the economic, environment, social and governance spheres. With deep real estate experience, unique market understanding and insights and outstanding execution capabilities, we create synergy within our property portfolio, anticipate future tenant and customer needs to deliver financial and societal value to all stakeholders.