Sustainability Report 2019 Piolin BidCo S.A.U. and subsidiary companies Non-Financial Statement, pursuant to Law 11/2018 (Free translation from the original in Spanish. In the event of discrepancy, the Spanish-language version prevails) Versión: Draft- 1.0 Date of Report: 29.03.2020 INTRODUCTION ................................................................................................................................................ 3 ABOUT THIS REPORT ..........................................................................................................................................3 LETTER FROM THE CEO ......................................................................................................................................4 PIOLIN BIDCO AND THE PARQUES REUNIDOS GROUP ...................................................................................... 5 ABOUT US ........................................................................................................................................................5 OUR BUSINESS ..................................................................................................................................................6 ORGANISATIONAL OBJECTIVES AND STRATEGIES ......................................................................................................6 ETHICAL PRINCIPLES - OUR CODE OF CONDUCT .......................................................................................................7 OUR SUSTAINABILITY POLICY ...............................................................................................................................8 OUR SUSTAINABILITY STRATEGY, 2020-2025 .......................................................................................................9 STAKEHOLDER RELATIONS .................................................................................................................................12 MATERIALITY ANALYSIS ....................................................................................................................................13 MATERIALITY MATRIX ......................................................................................................................................16 PRINCIPAL FACTORS AND TRENDS THAT MAY AFFECT ITS FUTURE PERFORMANCE .........................................................17 GOOD GOVERNANCE AND DUE DILIGENCE..................................................................................................... 19 POLICIES ........................................................................................................................................................19 GOVERNING BODIES .........................................................................................................................................19 CONTROL MECHANISMS ....................................................................................................................................22 OUR AREAS OF ACTIVITY ................................................................................................................................ 23 ENVIRONMENTAL MANAGEMENT ................................................................................................................. 23 ENERGY AND GREENHOUSE GAS EMISSIONS ..........................................................................................................25 WATER .........................................................................................................................................................28 WASTE .........................................................................................................................................................31 PROTECTING BIODIVERSITY ................................................................................................................................34 HEALTH AND SAFETY ...................................................................................................................................... 35 SAFE AND HEALTHY WORKPLACES .......................................................................................................................37 SAFE LEISURE ..................................................................................................................................................40 PERSONNEL MANAGEMENT ........................................................................................................................... 42 EMPLOYMENT .................................................................................................................................................43 ORGANISATION OF WORK .................................................................................................................................50 SOCIAL RELATIONS ...........................................................................................................................................51 TRAINING .......................................................................................................................................................53 ACCESSIBILITY AND EQUALITY.............................................................................................................................55 OUR CUSTOMERS ........................................................................................................................................... 58 ACCESSIBILITY AND INCLUSION ...........................................................................................................................58 OBJECTIVE AND TRANSPARENT INFORMATION ......................................................................................................59 1 COMPLAINTS MANAGEMENT .............................................................................................................................59 CUSTOMER PRIVACY .........................................................................................................................................60 CUSTOMER SATISFACTION .................................................................................................................................61 COMBATTING CORRUPTION AND BRIBERY .................................................................................................... 62 HUMAN RIGHTS ............................................................................................................................................. 69 SOCIETY ................................................................................................................................................. 70 COMMITMENT TO SUSTAINABLE DEVELOPMENT ....................................................................................................70 SUBCONTRACTING AND SUPPLIERS .....................................................................................................................70 TAX INFORMATION ..........................................................................................................................................71 AWARDS AND RECOGNITIONS ............................................................................................................................73 PARQUES REUNIDOS SPIRIT ...............................................................................................................................75 CHILDHOOD AND HEALTH.................................................................................................................................................... 76 SOCIAL INCLUSION ............................................................................................................................................................... 79 EDUCATION AND AWARENESS ............................................................................................................................................ 83 BIODIVERSITY AND RESEARCH ............................................................................................................................................. 86 ANNEXES ................................................................................................................................................. 92 ANNEX I: LIST OF CENTRES INCLUDED WITHIN THE SCOPE OF THE REPORT ...................................................................92 ANNEX II: POLICIES ..........................................................................................................................................93 ANNEX III: PERFORMANCE INDICATOR ................................................................................................................96 ANNEX IV. DATA CONSOLIDATION METHODOLOGY ............................................................................................ 104 TABLE OF CONTENTS .................................................................................................................................... 106 INDEX OF CONTENT REQUIRED BY LAW 11/2018 OF 28 DECEMBER ...................................................................... 107 INDEX OF CONTENT GRI (GLOBAL REPORTING INITIATIVE) ................................................................................... 118 INDEX OF CONTENT ACCORDING TO THE PRINCIPLES OF THE UN GLOBAL COMPACT ................................................. 131 2 INTRODUCTION About this report Pursuant to Law 11/2018 of 28 December, on non- The information period of this report covers the period financial information and diversity