CHANGING PARADIGMS Autumn Edition, 2015 / Volume 14 / Issue 1 Contents 02 Chairman’s Message 03 M.A. Mannan - Changing the rules 04 China-Pakistan Economic Corridor 06 TCS Supply Chain Advisory 10 ‘We Move You’ campaign 12 Yayvo.com 18 Peter Senge in Pakistan 20 Clients Testimonials 24 Heart to Heart with Director HR 27 Celebrating Ali Asghar Kayani The 60 Minutes Man! Delivering beyond customer expectations TCS Customer Newsletter Chairman’s OnMessage behalf of the TCS people, I extend warm greetings to our valued customers. TCS is committed to serving you with utmost endeavour, where-ever you live in Pakistan, and what-ever is your business or occupation. It has been our privilege past three decades to have been part of your every-day life; and there are many heart-warming stories of affection and trust built across generations. As the country's leading logistics services provider, TCS is deeply conscious of the challenge and opportunities of the new global era. We firmly believe that for our country: 'the best is yet to come'. An article in this edition on the China-Pakistan Economic Corridor (CPEC) gives a glimpse of the opportunities ahead. TCS has accordingly geared itself, and this month marks the first anniversary of a major re-structuring aimed at positioning TCS as a regional and global player, through upgrades in human-resource, technology, and operational facilities. Our Group President and CEO, M.A. Mannan completes his first year at the helm, having injected a new spirit in the team with passion for high Editorial Board achievement. Patron Khalid Awan This issue I hope will give you a glimpse into the world of TCS. We introduce Chief Editor M.A. Mannan you to some of our new services and a valued customer. We also celebrate Editor Naiyar Saifi Director Marketing & Public Affairs deeds and achievements of Pakistanis that make our nation progressive and vibrant. Last but not the least we showcase some amongst us who Members of Editorial Committee serve you. Shairose Ukanji Manager Corporate Communications I hope you enjoy reading this and look forward to your feedback through Syed Shahbaz our corporate website. Designer/Manager Creative Services Adil Ahmad Correspondent Jamil Janjua Advisor Khalid Awan 1 02 Autumn Edition, 2015 / Volume 14 / Issue 1 TCS Customer Newsletter Changing the rules M.A. Mannan is the President & CEO Selling to customers across all Prior to joining TCS, Mannan served of TCS Holdings Limited bringing Citibank Cards portfolios consisting as the Executive Director at Silkbank with him over 22 years of business of 93 Million customers. Mannan has where he was responsible for Islamic experience both locally and the privilege of serving as a member Banking and also spearheaded the internationally. Mannan strives to of the Management Committee of Mergers & Acquisitions activities to embody the TCS Hazir tagline “We Citibank Pakistan responsible for deliver the best value for the Bank. change the rules” and keenly works Strategic Management and to be a force of inspiration in adding profitability for the bank’s entire Mannan has also served as the value to the lives of others – be it product range comprising of Cards, chairman of the task force on the employee or the customer. What Car Loans, Personal Loans and remittance to Pakistan. He drives Mannan, is INNOVATION – Branch Banking. envisioned and created Pakistan to play some role in helping people Remittance Initiative (PRI), a joint realize their way of doing things must Mannan built on his experience in venture between the State Bank of evolve. Be it in the sphere of banking, the financial sector, first as Deputy Pakistan, Ministry of Finance and remitting money, sending things to CEO of UBL (2003-2005) where he Ministry of overseas Pakistanis. This their loved ones or online shopping was directly responsible for was a breakthrough program which - Mannan believes Pakistan must consumer and commercial banking delivered more than $18.4billion in adapt to the changing trends, and as well as international operations 2014/15. He is also an Ex Member must grow accordingly. in USA, UK, UAE, Qatar, Bahrain of the Revenue Advisory Council to and Switzerland. He then went on Federal Board of Revenue (FBR) in Having completed his MBA from one to serve as CEO of Dubai Islamic Pakistan. of Pakistan’s finest business bank from 2005-2010 where he was institutions, the IBA, Mannan began responsible for launching the Mannan is an avid sportsman and his professional career at Citibank franchise in Pakistan from scratch he strongly believes that sports is (1991-2003) where his focus was on and successfully led it to its current the best way to learn discipline, focus Consumer Banking. In his final status of being one of the largest and leadership. assignment at Citibank New York, Islamic banks in Pakistan. Mannan was responsible for Cross- www.tcs.com.pk 03 TCS Customer Newsletter Qasim Awan is a graduate of York University (Toronto) and holds a Master’s PAKISTAN degree from Cass Business School at City University London. He is a part of the POISED FOR ECONOMIC TAKEOFF Supply Chain Advisory and E-Commerce Innovations teams at China-Pakistan Economic Corridor’s paradigm changing TCS and is a keen impact on the transportation & logistics sector observer of global and By Qasim Awan regional supply chains issues. When Chinese premier Xi In addition to energy and infrastructure be sure that Europe and Africa will be Jingping visited Kazakhstan in sectors, it is forecast that the logistics better served through Gwadar. The 2013 he made a speech sector will benefit immensely owing to cost of shipping from Western Europe envisioning a Silk Road the flow of goods between Gwadar to China will be halved by shipping Economic Belt to bring new and Kashgar so as to boost Chinese through Pakistan. In addition it is prosperity to Asia; a concept trade in South and Central Asia. forecasted that Gwadar can benefit the Middle East as it takes a ship one which has now become the day to reach Gwadar from Dubai while centerpiece of Chinese foreign New Highways, Airport, Dubai-Shanghai takes up to two weeks. and international economic & Railway Lines policy. Known as “One Belt, One So, what will be the impact of this Container costs are also $250 from Road” it is claimed that this investment within the transportation UAE-Pakistan while they are $1500 project will bind together 65 industry? Government data shows that from UAE-China. According to the countries and 4.4bn people from key projects include the Karachi- Express Tribune, the first ever Xi’an in western China across Lahore Motorway’s (KLM) Multan- consignment comprising fish exports Central Asia and to the Middle Sukkur section ($2.6bn), Karakoram departed Gwadar for Dubai in May East, Russia and Europe. Highway Phase 2 Thakot-Havelian 2015. Kashgar and Urumqi in western section ($920mn), Gwadar Eastbay China are poised to be the two main Expressway ($135mn), Gwadar The maritime part of this road is urban centers to benefit from this International Airport ($230mn), designed to link China to the economic corridor as Xinjiang becomes Peshawar-Karachi railway line Indian ocean, East Africa, the a trading hub within China. including a dry port at Havelian, and Red Sea and the Mediterranean. the Orange Line Metro Train Pakistan is hence the first Within the transportation and logistics Lahore($1.6bn). industry the rail and air links are testing ground for the “One Belt, scheduled to be developed in phases One Road” strategy, which will Gwadar Port & grand - firstly will come the highways, followed promote regional stability, economies by rail links and finally airports and expand China’s economic data connectivity. footprint and boost the country’s Arguably the most prominent project exports through lessening related to the transport industry is Gwadar Port which will house container Along with the physical infrastructure transit times to the Middle East, handling facilities, a major highway it is anticipated that CPEC will impact Africa and EU. and the aforementioned international corporate culture and lead to a airport. transformation of mindsets as business Turbocharging the leaders from Pakistan interact with their counterparts abroad on a frequent Logistics Sector When first envisioned more than a decade ago it was said that Gwadar basis. Out of the $45bn Chinese investment would “change the shipping map of promised for Pakistan, it is said that the world” in the words of then PM Industrial zones along the Corridor will $34bn will go towards energy projects, Shaukat Aziz. Whether that happens lift economic growth, and pioneers in while $11bn will target infrastructure or not remains to be seen, but one can the logistics industry will become the projects such as roads and railways. 04 Autumn Edition, 2015 / Volume 14 / Issue 1 TCS Customer Newsletter prime beneficiaries. With Gwadar present in its markets, with shops The formidable heights at which the already operational, it is suggested selling precious stones from Karakorum Highway presides means that trucking companies gain a foothold Balochistan, and cutlery, utensils and that an upgrade of this strategic road there as education and healthcare medical equipment from other parts of will not be an easy task. Not projects are stimulating the local the country. withstanding the enormity of the economy. Pakistan and China challenge, there can be no escaping currently have a $16bn trading The flow of goods and commodities the building of capacity to handle relationship, of which $4bn are made from China to Pakistan consist of increased traffic flows. up of Pakistani exports and $12bn of electronic goods, machinery and other imports, the bulk of which passes industrial equipment. With this flow set Once prepared it is forecast that a through the Karakoram Highway.
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