Session Recording 7.18 Citrix Product Documentation | docs.citrix.com July 18, 2018 Session Recording 7.18 Contents What’s new 3 Fixed issues 3 Known issues 3 Third party notices 3 Session Recording Version 7.18 (PDF Download) ........................ 4 System requirements 4 Session Recording Database ................................... 4 Session Recording Server .................................... 4 Session Recording Policy Console ................................ 5 Session Recording Agent ..................................... 5 Session Recording Player ..................................... 5 Get started 6 Plan your deployment 7 Limitations and caveats ..................................... 7 Suggested server site deployment ................................ 8 Important deployment notes .................................. 9 Security recommendations 9 Scalability considerations 15 Hardware recommendations ................................... 15 Disk and storage hardware .................................... 15 Network capacity ......................................... 16 Computer processing capacity .................................. 16 Deploy multiple Session Recording Servers ........................... 16 Database scalability ....................................... 16 Install, upgrade, and uninstall 17 Installation checklist ....................................... 17 Install Session Recording ..................................... 18 Upgrade Session Recording ................................... 54 Uninstall Session Recording ................................... 56 Dynamic session recording 56 Enable or disable dynamic session recording .......................... 57 © 1999-2018 Citrix Systems, Inc. All rights reserved. 2 Session Recording 7.18 Dynamically start or stop recording by using PowerShell commands in the Citrix Broker SDK 57 Configure 60 Configure the connection to the Session Recording Server 61 Configure the connection of the Session Recording Player to the Session Recording Server . 61 Configure the connection of the Session Recording Agent to the Session Recording Server . 62 Authorize users 62 Create and activate recording policies 63 System policies .......................................... 64 Create a custom policy ...................................... 64 Activate a policy ......................................... 67 Modify a policy .......................................... 67 Delete a policy .......................................... 67 Understand rollover behavior .................................. 68 Configure Director to use the Session Recording Server .................... 69 Specify where recordings are stored 69 Specify directories for storing recordings ............................ 69 Specify a directory for restoring archived recordings for playback ............... 70 Specify file size for recordings 70 Specify the maximum file size for recordings .......................... 71 Customize notification messages 71 Create a notification message .................................. 71 Enable or disable recording 71 Enable or disable recording on a server ............................. 72 Enable custom event recording ................................. 72 Enable or disable digital signing 73 Enable digital signing ....................................... 73 Disable digital signing ...................................... 73 Administrator Logging 74 Disable or enable Administrator Logging ............................ 74 Configure an Administrator Logging service account ...................... 74 Disable or enable the recording action logging ......................... 75 Query the Administrator Logging data .............................. 75 © 1999-2018 Citrix Systems, Inc. All rights reserved. 3 Session Recording 7.18 Database high availability 76 Methods for configuring Session Recording with database high availability .......... 76 Load balancing 77 Configure load balancing ..................................... 77 Change your communication protocol 86 Use HTTP as the communication protocol ........................... 86 Revert to HTTPS as the communication protocol ........................ 87 Configure CEIP 88 Log events 89 Log insertion of USB mass storage devices ........................... 89 Log application starts ....................................... 91 Search for and play back recordings with tagged events .................... 93 View recordings 95 Launch the Session Recording Player 96 Launch the Session Recording Player .............................. 96 Display or hide window elements ................................ 97 Connect to the desired Session Recording Server ........................ 97 Enable or disable live session playback and playback protection 97 Enable or disable live session playback ............................. 97 Enable or disable playback protection ............................. 98 Open and play recordings 98 Open recordings ......................................... 98 Play recordings .......................................... 100 Highlight idle periods 104 Cache recordings 105 Enable caching .......................................... 105 Empty caches ........................................... 105 Use events and bookmarks 106 Display events and bookmarks in the list ............................ 106 Insert a bookmark ........................................ 107 Add or change an annotation .................................. 107 Delete a bookmark ........................................ 107 © 1999-2018 Citrix Systems, Inc. All rights reserved. 4 Session Recording 7.18 Go to an event or bookmark ................................... 107 Search for recordings 108 Perform a quick search ...................................... 108 Perform an advanced search ................................... 108 Set search options ........................................ 109 Troubleshoot 109 Installation of Server components fails 110 Test connection to the Database fails during install 110 Agent cannot connect to the Server 110 Server cannot connect to the Database 111 Sessions are not recording 112 Unable to view live session playback 113 Recordings are corrupted or incomplete 113 Verify component connections 114 Verify that the Session Recording Agent is connected ..................... 114 Verify that the Session Recording Server is connected ..................... 115 Verify that the Session Recording Database is connected .................... 115 Test IIS connectivity ....................................... 115 Troubleshoot certificate issues .................................. 116 Search for recordings using the Player fails 117 Troubleshoot MSMQ ....................................... 118 Manage your database records 119 Quick reference chart ....................................... 119 © 1999-2018 Citrix Systems, Inc. All rights reserved. 5 Session Recording 7.18 What’s new July 5, 2018 Dynamic session recording. Starting with the 7.18 release, Citrix is introducing dynamic session recording. With this feature, you can start or stop recording a specific session or sessions that a specific user launches, at any time during the sessions. For more information, see Dynamic session recording. Application starts can be logged. In this release, Session Recording provides an experimental feature to log the starts of target applications and to tag the event in the recording. This experimental feature extends the diversity of events that Session Recording can capture. For more information, see Log events. Fixed issues July 5, 2018 This release does not address any customer-reported issues. Known issues July 5, 2018 When Machine Creation Services (MCS) or Provisioning Services (PVS) creates multiple VDAs with the configured master image and Microsoft Message Queuing (MSMQ) installed, those VDAs can have the same QMId under certain conditions. This case might cause various issues, for example: • Sessions might not be recorded even if the recording agreement is accepted. • The Session Recording Server might not be able to receive session logoff signals and therefore, sessions might always be in a live state. For information about a workaround, see Install, upgrade, and uninstall. [#528678] Third party notices July 5, 2018 © 1999-2018 Citrix Systems, Inc. All rights reserved. 6 Session Recording 7.18 Session Recording Version 7.18 (PDF Download) This release of Session Recording can include third party software licensed under the terms defined in this document. System requirements July 5, 2018 The Session Recording components include the Session Recording Administration components, the Session Recording Agent, and the Session Recording Player. You can install the Session Recording Administration components (Session Recording Database, Session Recording Server, and Session Recording Policy Console) on a single server or on different servers. The following section details the requirements for each of the Session Recording components. Session Recording Database Supported operating systems: • Windows Server 2016 • Windows Server 2012 R2 Supported Microsoft SQL Server versions: • Microsoft SQL Server 2017 Enterprise, Express, and Standard editions • Microsoft SQL Server 2016 SP1 Enterprise, Express, and Standard editions • Microsoft SQL Server 2014 SP2 Enterprise, Express, and Standard editions • Microsoft SQL Server 2012 SP3 Enterprise, Express, and Standard editions • Microsoft SQL Server 2008 R2 SP3 Enterprise, Express, and Standard editions Requirement: .NET Framework 4.7.1 Session Recording Server Supported operating