Acque Bresciane Sustainability report 2019 Summary Water is life’s matter and matrix, mother and medium. There is no life without water . Albert Szent-Gyorgyi Letter to the stakeholders For the third year after its establishment, Acque Bresciane has been issuing its Sustainability Report to illustrate its main activities, the most significant data and achievements. We believe that the commitment to environmental and social sustainability is the best response to the recent Covid-19 emergency in order to reprise all activities. The Report describes our contribution to the achievement of sustainable development goals through a constant commitment to innovation and environmental protection. The main innovations include: a sustainability strategy integrated into our business plan, more space for the vision of stakeholders (first and foremost the mayors and younger generations), an important internal company path, commitment to the challenge of climate change, and greater clarity of information. We could never claim to have reached the top, our journey is still on-going and we would like to take it with you. Listening, understanding, and evaluating help us grow and improve. We could not be more certain of this. Enjoy the reading. Gianluca Delbarba The President of Acque Bresciane Covid-19 Since 24th February, Acque Bresciane has promptly Nevertheless, the event presents opportunities for tackled the risks linked to the Covid-19 epidemic, before improvement for Acque Bresciane: other national measures were taken, with organisational z Increased awareness of the issue of safety in the and safety instructions: company and health protection z Protection of its employees (organisational measures, z Further assessment of risk scenarios protocols…) z New tool equipment and support network of suppliers z Services to customers z Strengthening of cohesion between departments z Communication campaigns (such as on 24th March: z Organisational flexibility by accelerating the digital "We’ll bring you water, you stay at home: your tap transition water is safe!") z Raising awareness on innovation and sustainability z Participation in the working group of the Istituto Superiore di Sanità Ambiente e Rifiuti (Higher Institute of Health, Environment and Waste) z Support to provide sanitising water to care homes The characteristics of the sector in which the z Relaunch project “Archimede. La spinta dell’acqua” Company operates and its financial and asset (“Archimedes. The thrust of Water”) structure suggest that the effects of the emergency will not be detrimental to financial integrity and business continuity. 6 | 7 Acque Bresciane Bilancio 2018 Acque Bresciane in summary The main numbers of 2019 93 190 87,600,000 mc MUNICIPALITIES SUPPLIED WELLS DRINKING WATER COLLECTED (FROM 1.1.2020) YEARLY FOR ADDUCTION 152 550,000 SPRINGS PEOPLE SUPPLIED (FROM 1.1.2020) 8 3,500 LAKE EXTRACTION POINTS CHILDREN INVOLVED IN ENVIRONMENTAL EDUCATION The Sustainability Report concerns the Year 2019 and has been prepared 5,368 in accordance with the methods 4,044 km SAMPLES OF DRINKING WATER and principles set out in the GRI Sustainability Reporting Standards LENGTH OF WATER MAINS (option “in accordance – core”). The Sustainability Report was approved by the Acque Bresciane 2,642 km Board of Directors on 27th April 2020 LENGTH OF SEWAGE PIPES and was voluntarily audited. 14,458 tonnes 0.98% 263 SEWAGE SLUDGE GENERATED SEWAGE SLUDGE EMPLOYEES BY PLANTS IN DISCHARGE 265,000 GJ 3,025 hours 81.8 million TRAINING ENERGY CONSUMED ECONOMIC VALUE GENERATED [€] 81% 93.8% OVERALL CUSTOMER SATISFACTION 65 million LOCAL SUPPLIERS* ECONOMIC VALUE DISTRIBUTED [€] 3,206 CUSTOMERS WHO BENEFITTED 24 million FROM THE SOCIAL WATER BONUS INVESTMENTS [€] ** Regione Lombardia 8 | 9 Acque Bresciane Bilancio 2019 EDOLO SONICO MALONNO Supply area as of 31st December 2019 PAISCO LOVENO The Municipalities SELLERO CEDEGOLO LOZIO 92 MUNICIPALITIES ANGOLO Acque Bresciane collects water, makes it drinkable, TERME and distributes it to all household or non-household LIMONE SUL GARDA TREMOSINE customers. Acque Bresciane’s service continues PISOGNE Supply area as of MAGASA 1ST January 2020 even after the water has been delivered to ZONE VALVESTINO TIGNALE MARONE M GARGNANO ONTISOLA SALE customers. Once the water reaches the sewage MARASINO SULZANO TOSCOLANO MADERNO GARDONE pipes, Acque Bresciane treats it in the appropriate ISEO MONTICELLI BRUSATI PARATICO RIVIERA CO RT 93 CAPRIOLO E F PROVAGLIO D’ISEO RA OME N CA CIANO ADRO OL SALÒ V sewage treatment plants and, lastly, safely puts it ROÈ PASSIRANO MUNICIPALITIES RODENGO SAN FELICE ERBUSCO SAIANO PALAZZOLO DEL BENACO SULL’OGLIO CAZZAGO PADERNO COLOGNE SAN MARTINO F.C. PUEGNAGO DEL GARDA CA STE back into the environment. PONTOGLIO GN MUSCOLINE RDA MANERBA COCCAGLIO ATO L GA N SUL GARDA GHEDI DE UV ZE O PREVALLE AZ ROVATO L EN EN LP T CA PO SOIANO CHIARI O DEL LVAG L ES DEL LAGO MONIGA A RIVIERAE DEL GARDA st TRAVAGLIATO URAGO PADENGHE D’OGLIO B CAS CASTREZZATO ER TORBOLE REZZATO SUL ME The map below shows the supply area as of 31 TEL L IN CASAGLIA GARDA G CASTEL O COVATI LLA RUDIANO M LOGRATO A CLO FLERO TRENZANO D AZZANO MELLA COMEZZANO IO CIZZAGO CALCINATO December 2019. As of 31/12/2019 Acque Bresciane SIRMIONE MAIRANO PONCARALE ROCCAFRANCA BRANDICO LONATO DEL GARDA DESENZANO DEL GARDA CORZANO Water mains, sewage system, LON O GHENA RZIVECCH sewage treatment service DELLO operates in 93 municipalities (89 in 2018). GHEDI POZZOLENGO I POMPIANO BARBARIGA Since 1st January 2020, the Company has taken over Sewage system and treatment service VILLACHIARA LENO CARPENEDOLO BORGO SAN GIACOMO VER OLAVECCHIA Acquedotto, Fognatura, the entire water service in the municipality of Ghedi, Depurazione QUINZANO D’OGLIO Water mains Fognatura e Depurazione bringing the total number of supplied municipalities REMEDELLO Acquedotto Depurazione Sewage treatment service to 93, for a total of 254 segments. 81 85 88 WATER MAINS SEWAGE SYSTEM SEWAGE TREATMENT SERVICE The activity of Acque Bresciane Purpose and values is based on the following values: Every drop counts Innovation experts and at the forefront of Sustainability Sustainability and innovation are at the forefront of Protection Acque Bresciane’s goals. Managing one of the most Sustainability of natural precious resources on the planet is a mission that resources requires passion and expertise, combined with the will to improve and the awareness of the importance of sustainability. Acque Bresciane manages the water cycle with the Passion aim of focusing on innovation and the future, in order Universality for the to provide customers with high-quality water, return clean water to the environment, and reduce waste. local areas Acque Bresciane supplies important primary services to areas served through an operational model focused on the population and the development of activities and environmentally friendly processes, in full protection of health and safety. Transparency Listening Excellence Involvement and of people innovation 10 | 11 Acque Bresciane Bilancio 2019 Sustainability and tools The United Nations’ 2030 Agenda clearly states the fundamental role played by companies. For Acque Bresciane, this represents a further stimulus to contribute to sustainable development, as well as to the expansion of technical and economic capacity, which is indispensable to respond to the climate change challenge and to the availability and responsible use of water. Acque Bresciane has decided to use the United Nations’ sustainable development objectives as a tool to support the elaboration of sustainability plans and to understand the contribution of its activity in addressing major global challenges. Acque Bresciane’s priorities pertain to 11 Sustainable In this regard, individual objectives and related Development Goals (SDG) ((3, 4, 6, 7, 8, 9, 10, 11, 13, 15 and 16) targets have been identified and will be and 14 specific targets. The choice of the main goals is oriented associated to each of the 9 macro sustainability towards fulfilling the commitments that Acque Bresciane has objectives included in the 2045 business plan. made and which can be divided into 9 macro-objectives. Promotion Monitoring of sustainability of water leakage Improvement Economic and financial of water quality sustainability Qualitative Being improvement measured of waste for better Improvement of welfare Reduction of emissions Improvement Improvement of workplace safety of relationships with customers 12 | 13 Acque Bresciane Bilancio 2019 4,00 Our stakeholders FORI STAKEHOLDERS RELEVANCE 3,80 Quality of drinking water In order to pursue corporate objectives from a 3,60 sustainability perspective, it is essential to implement forms of constant dialogue and 3,40 interaction with internal and external Stakeholders in order to understand and take into account their Sustainable management 3,20 of water needs, interests, and expectations. Relationship with customers The materiality assessment, carried out by Acque Workplace safety Bresciane with the support and independent 3,00 verification of University of Brescia, is the Value of Relations with human local community appropriate tool for identifying the most relevant resources Responsibility issues in the operational sector and defining the 2,80 of supply chain Preservation Investment contents of the Sustainability Report. of biodiversity and innovation Economic performance Over the last two years, shareholders, employees, 2,60 Climate change customers, suppliers, local communities, Ethics and integrity