Annual Report 10 Summary Letter from the chairperson 003 4. Protection of the environment 080 4.1 The Environmental Sustainability Steering Plan 083 4.2 Environmental management 084 Letter from the deputy 004 4.3 A more sustainable bus fleet 086 executive officer 4.4 A more efficient metro network 090 4.5 Other initiatives against climate change 091 4.6. Emissions 092 4.7 Improvements to the waste management system 095 Main highlights of the year 005 4.8 Green purchase 098 4.9 Water treatment and reuse 099 1. Sustainable mobility, 008 the pillar of the organisation 5. Involvement with the citizens 100 1.1 What is TMB 009 5.1 The TMB Foundation starts up 103 1.2 Sustainability as a strategic axis 014 5.2 Preservation of the historical vehicle heritage 104 1.3 An organisation open to its interest groups 017 5.3 Promotion of culture 104 1.4 Transparency and good government 019 5.4. New developments in the TMB Educa 109 educational programme 5.5 Support for the celebrations in the city 110 5.6 Solidarity in TMB 110 2. A benchmark 024 5.7 Relations with the community 112 mobility network 2.1 Record number of passengers 027 2.2 The metro network reaches new points 030 6. Firm stake on innovation 114 of the territory 2.3 Improvements to the trains and stations 034 6.1 Technology management model 116 2.4 More bus lines available to citizens 040 6.2 Internal innovation 116 2.5 Special services 044 6.3 Encouraging network innovation 118 2.6 Drive to commitment to accessibility 046 6.4. Advice in innovation 119 2.7 At the forefront of railway security 050 2.8 Communication with users 053 7. Responsible and 120 sustainable supply 3. Our people 057 7.1 Contractual activity control and 124 3.1 Who integrates TMB 060 management bodies 3.2 Qualified staff 065 7.2 Advertising of the contractual activity 126 3.3 Equal opportunities, well-being and dialogue 068 7.3 Towards electronic billing 127 3.4 Health and safety at work 073 3.5 Labour relations based on consensus 078 8. Economic action 128 9. Annexes 141 9.1 About the Annual Report 2010 142 9.2 Global Reporting Initiative (GRI) Index 143 Letter from the chairperson In Transports Metropolitans de Barcelona (TMB) we are committed to con- stantly improving the service we give our citizens in the metropolitan area, and we have shown it once more this year despite the economic restrictions imposed by the present situation. This is precisely the challenge we are all facing in the Group: continuing to advance towards reducing budgets. In TMB we are aware of our role in cities as the backbone of the territory, facili- tating personal mobility and taking people to their work and the main public services, amongst other things. We are also a guarantee of sustainability by re- ducing the number of more polluting trips in private transport, and a guarantee of greater safety by reducing accidents on the roads. We have a great responsibil- ity as the integrators of all groups, by opening up public transport and making it accessible to one and all. In 2010 we continued to go further into our commitment to the citizens by making significant improvements both in the metro and bus service and in our contribution to the company’s social responsibility in the occupational, social, environmental areas and in our discussion with our interest groups, once more making us a benchmark in accessibility, efficiency, innovation and sustainability in European public transport. This Report gives the details of the main activities we carried out in the year in this sense. I would like to thank the whole TMB team for their dedication, especially in the difficult situation of the economy, and all of our interest groups and especially the citizens for their confidence. You all push us forward and encourage us in our wish to improve. Assumpta Escarp i Gibert TMB Chairperson 003 Letter from the deputy executive officer 2010 was a year with historical landmarks for Transports Metropolitans de Barcelona despite the difficulties imposed by the present economic situation. In the area of the service, we received more than 13 million more travellers than in 2009, all covered by an offer of 16,000 million places-km, a historical record. This has been helped by the extension of lines 2, 5 and 9/10 enabling the metro to reach the centre of Badalona and giving easier access to the Valle Hebrón hospital and taking a further step in the great line 9/10 project to improve mobility in Barcelona metropolitan area. Furthermore, we are particularly happy at the citizens’ opinion of TMB, as shown by the higher satisfaction indices recorded to date both in Metro and on bus. Two important landmarks are also the presentation of the Accessibility and Environmental Sustainability Steering Plans, which reflect TMB’s commitment to an open public transport system and respectful of the environment, respectively. With respect to the first point, 100% of the bus fleet has now been adapted to people of impaired mobility, 108 of the 138 metro stations now have lifts and the gap between the train and the platform has been adapted. In environmental protection, an ambitious investment is being carried out in bringing buses with alternative, less contaminating fuels such as natural gas or bio diesel into circulation, and four new hybrid vehicles have also been incorporated. In the social area, TMB has presented its Foundation, which will channel the group’s social and cultural action supported on four pillars: the recovery and preservation of the vehicle histori- cal heritage, research and training around public transport, and the encouragement of cultural activities. In this last point, 2010 saw the successful holding of the Primavera Cultural and emblematic activities continued such as the short story competition and the TMB Educa pro- gramme. This Annual Report gives an account of all of these initiatives, a report that once more has been subject to external checking in an exercise of transparency, and which, as on previous occasions, has achieved the highest qualification, A +, from the international Global Reporting Initiative. We encourage you to read it and to take part by sending us your opinions and suggestions to ensure that, between us all, we might have the best public transport system for Barcelona and its surrounding area. Dídac Pestaña TMB Deputy Executive Officer 004 Main highlights of the year !005 Increase of 13.1 million travellers with respect to 2009 — New sections on the L2, L5 and L9/10 — More than 16,000 million places-km offered on the metro, a historical record — A total 106 bus lines with an overall route of 932.37 km — Presentation of the Universal Accessibility Steering Plan — Approval of the railway safety policy — The users give the metro and bus services the highest score since 2006 — Consolidated payroll with over 8,000 workers — New form of people management — Increasing the number of training courses both in metro and on bus — First edition of the ‘Help for sports, cultural and social activities for TMB employees ’ — The Environmental Sustainability Steering Plan is approved — Adjudication of the purchase of 80 new buses driven by compressed 006 natural gas — Incorporation of four new hybrid vehicles in the bus fleet — Pilot test of selective collection in four metro stations — Constitution of the TMB Foundation — First edition of TMB ‘Primavera Cultural’ — Inauguration of the Mercè Sala Area — Subtravelling Festival 2010 — 4th edition of the TMB Short Story contest — Incorporation of the ‘TMB moves for education’ workshop in the educational offer — 41 Special services for developing the independence of people with special mobility needs — The reuse of unused assets given over to cooperation projects exceeded 300,000 Euros — Collaboration agreement with Action against Hunger — Work to introduce an electronic billing system for suppliers 007 Sustainable mobility, the pillar of the organisation 1008 1.1. What is TMB organisation the of Transports Metropolitans de Barcelona (TMB) is the common name of the companies Ferrocarril Metropolità de Barcelona, S.A., Transports de Barcelona, S.A. and Projectes i pillar Serveis de Mobilitat, S.A., which belong to the Entitat Metropolitana del Transport (EMT - the Metropolitan Transport Entity). mobility, As the main public transport operator in Barcelona, the company’s mission is to take citizens wherever they want to go in Barcelona and in ten municipalities of the metropolitan area. TMB offers two regular transport networks, bus and metro, and several leisure transport services (Barcelona Bus Turístic, Tramvia Blau and Telefèric de Montjuïc). Sustainable — 1 Transports de Barcelona, S.A. (TB) controls the surface network, while Ferrocarril Metropolità de Barcelona, S.A. (FMB) deals with the underground network, the metro. Projectes i Serveis de Mobilitat, S.A. is the company that runs the Telefèric de Montjuïc. TMB’s goals may be summed up in three points: • To satisfy mobility needs and to make citizen’s transport more comfortable and faster. • To offer a public service that is accessible for everyone. • To improve the quality of life in the metropolitan area of Barcelona by trimming the distances between the different cities. 009 TMB IN FIGURES TMB overall activity (2008-2010) organisation 2008 2009 2010 the of Travellers carried* 571.2 557.6 570.7 (in millions) pillar the Payroll* 7,707 7,891 8,037 Places-km (in millions) 18,175.7 17,910.9 19,566.2 mobility, Distance covered (thousands of 121,757.2 121,265.9 130,019.7 coaches-useful km) Sustainable * Does not include Projectes