SATA300 TX4302 USER MANUAL Version 1.0 SATA300 TX4302 User Manual Copyright © 2006 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Important data protection information You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits. Promise Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users. This version of the User Manual supersedes all previous versions. Recommendations The appearance in this manual of products made by other companies, including, but not limited to software, servers and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer or support any product made by another manufacturer. ii Contents Chapter 1: Introduction . .1 About This Manual . .1 Overview . .2 SATA300 TX4302 Controller . .2 Specifications . .2 Key Features and Benefits . .3 Chapter 2: Installation . .5 Unpack the SATA300 TX4302 Card . .5 Install the SATA300 TX4302 Card . .6 Install the Disk Drives . .7 Chapter 3: Install Drivers . .9 Make a Driver Diskette (Windows) . .10 Windows Server 2003 . .11 New Installation . .11 Existing Installation . .11 Confirm Installation . .12 Windows XP . .12 New Installation . .12 Existing Installation . .13 Confirm Installation . .13 Chapter 4: Partition and Format . .15 Chapter 5: PDCM . .19 Install PDCM . .19 Launch PDCM . .20 PDCM Functions . .21 Controller Information . .21 Disk Drive Information . .22 Controller Settings . .23 Menus . .23 iii SATA300 TX4302 User Manual Chapter 6: Support . .25 Motherboard Issues . .25 System CMOS Issues . .26 Drive-Related Issues . .26 Operating System-Related Issues . .27 Frequently Asked Questions . .27 Pre-Installation . .27 Drive Issues . .28 Installation Issues . .29 Contact Technical Support . .30 Limited Warranty . .33 Return Product For Repair . .35 iv Chapter 1: Introduction • About This Manual, below • Overview (page 2) • SATA300 TX4302 Controller (page 2) • Specifications (page 2) • Key Features and Benefits (page 3) Thank you for purchasing Promise Technology’s SATA300 TX4302 Controller card. About This Manual This User Manual describes how to setup, use and maintain the SATA300 TX4302 Serial ATA Controller card. This manual includes a full table of contents, chapter task lists and cross- references to help you find the specific information you are looking for. Also included are four levels of notices: Note A Note provides helpful information such as hints or alternative ways of doing a task. Important An Important calls attention to an essential step or point required to complete a task. Important items include things often missed. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. 1 SATA300 TX4302 User Manual Overview The PC which you are using either already contains an SATA300 TX4302 Controller card installed by a third-party or you have acquired an SATA300 TX4302 Controller card retail product for your existing PC and plan to install the card yourself. • For PC owners wishing to install their SATA300 TX4302 Controller card, go to “Chapter 2: Installation” on page 5. • For PCs with an SATA300 TX4302 Controller card already installed, and you are experiencing any difficulties with the disk drives being recognized by the card, go to “Chapter 6: Support” on page 25. • If your operating system has crashed for some reason or you have downloaded updated drivers from the Promise website (www.promise.com/ support), you may wish to reinstall software drivers for the SATA300 TX4302 Controller card. See “Chapter 3: Install Drivers” on page 9. SATA300 TX4302 Controller Promise originally designed the SATA300 TX4302 as a cost-effective, high performance controller cards that add performance and/or reliability to PC desktops and/or servers using Serial ATA drives. SATA300 TX4302 has four independent data channels (ports), two internal and two external, to support a maximum of four Serial ATA hard disk drives. The SATA300 TX4302 is only a controller card. It is not capable of creating a Redundant Array of Independent Disks (RAID). For comparable products with RAID capability, consider the Promise FastTrak TX Series Serial ATA RAID Controller cards. Specifications • Low-profile board • PCI Slot: 66MHz (recommended) or 33MHz • Controller card dimensions (HWD): 2.25 x 4.69 x 0.33 inches (57 x 119 x 8 mm) • Operating temperatures: 32° to 122°F (0°C to 50°C) • Operating humidity: 5% to 95% non-condensing 2 Chapter 1: Introduction Key Features and Benefits The following information offers an overview of the major features of your new Promise SATA300 TX4302 Controller. Advanced Hardware Design Features Benefits Supports 66MHz PCI bus Allows maximum data transfers of up to 266MB motherboards (automatically per second (133 MB/s in 33 MHz slot) over the backward compatible with bus to dramatically reduce the time to save and 33MHz PCI slots) retrieve large files. Supports NCQ/TCQ Command queuing increases I/O performance by intelligent reordering data requests to access your data more quickly. Independent data channels Drives can multiply their data transfer for Serial ATA drives performance when striped together and each drive uses a separate data channel. Built-in SMBus connector Supports Promise SuperSwap 4100 and 1100 disk drive enclosures. PCI Plug-n-Play, PCI Interrupt Easy to install; supports up to 4 Serial ATA sharing and coexists with drives on the Controller card while still motherboard IDE and SCSI supporting 4 devices on motherboard ATA controllers controller. Employs the latest Promise Fully supports Serial ATA specifications with PCI Serial ATA ASIC 300 MB/sec timing and CRC error-checking at technology high speeds. DOS based flash upgrade of Verifies proper file, option to backup existing file. BIOS and Firmware Download and flash the latest BIOS version from the Promise website Configuration Utility for Installed automatically, appears as a taskbar Windows icon, use for controller monitoring, firmware upgrades, drive information and SMART status. 3 SATA300 TX4302 User Manual Compatibility Features Benefits Complies with PCI v2.3 Local Provides highest level of hardware compatibility. Bus standard Complies with SATA Provides full compatibility with first generation Specification 2.5 Serial ATA hard drives. Compliant with PCI Bus Provides 32-bit I/O and, Bus Master, and Serial Master standard. PCI Bus ATA performance for optimal system Master support performance. Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations. Features LBA support Supports drives greater than 137 GB capacity. Supports BIOS Boot All arrays attached to the SATA300 TX4302 Specification Controller card appear in the BBS-compliant motherboards BIOS boot list. Compatible with Promise Provides enclosure management including fan, SuperSwap enclosures temperature and voltages. Multiple OSes Supported Windows Server 2003, XP Home and Professional 4 Chapter 2: Installation • Unpack the SATA300 TX4302 Card, below • Install the SATA300 TX4302 Card (page 6) • Install the Disk Drives (page 7) This section is designed to quickly get your SATA300 TX4302 Serial ATA Controller card up and running. Unpack the SATA300 TX4302 Card When you receive the SATA300 TX4302 card, the package should contain the items listed below: • SATA300 TX4302 Serial ATA Controller card • Quick Start Guide • Two 65cm internal SATA drive cables • Two 1m external SATA drive cables • Low-profile mounting bracket • CD with drivers and SATA300 TX4302 User Manual If ANY of the contents are missing or appear to be damaged, please contact your dealer or distributor immediately. Warning Before installing the adapter into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss. Warning The SATA300 TX4302 Controller card, like other parts of your system, is subject to damage by static electricity. Be sure that you're properly grounded