The I-95 Corridor Coalition Toll Payment Methods Technical Memo in Support of TVER April Working Group April 2020 I-95 Corridor Coalition | Overview Table of Contents 1 Overview ............................................................................................................................. 2 1.1 Background.................................................................................................................. 2 1.2 Objective ...................................................................................................................... 2 1.3 Coalition State of the Practice ...................................................................................... 3 1.4 Innovations in Toll Payment Methods .......................................................................... 6 1.4.1 Opportunities ........................................................................................................ 6 1.4.2 All Electronic Tolling .............................................................................................. 6 1.4.3 Adoption of Technology ........................................................................................ 6 1.4.4 Mobile Apps .......................................................................................................... 7 1.4.5 Kiosks, and Payment Networks ............................................................................ 7 1.5 U.S. Examples of Innovative Toll Payment Methods .................................................... 8 1.5.1 Bay Area Toll Authority ......................................................................................... 8 1.5.2 North Texas Tollway Authority .............................................................................. 9 1.5.3 Orange County California – Transportation Corridor Agencies .............................. 9 1.5.4 Kansas Turnpike Authority ...................................................................................10 1.6 International Examples of Innovative Toll Payment Methods ......................................10 1.6.1 United Kingdom ...................................................................................................10 1.6.2 Singapore ............................................................................................................11 1.6.3 Dublin M50 Orbital Tollway, Ireland .....................................................................11 2 Toll Payment Vendors ........................................................................................................11 2.1 Agency Procured/Developed Apps, Kiosks, & Payment Networks ..............................13 2.2 Third-Party – Full Service Customer Service Center ...................................................15 2.3 Third-Party Apps .........................................................................................................17 2.3.1 Coordinated/Affiliated Mobile App ........................................................................17 2.3.2 Unaffiliated Mobile App ........................................................................................18 2.4 Fleet Toll Account Management Services ...................................................................20 2.5 Vendor Type Analysis .................................................................................................21 2.5.1 Agency Procured/Developed Apps, Kiosks, and Payment Networks ....................21 2.5.2 Third-Party - Full Service Customer Service Centers ...........................................22 2.5.3 Third Party – Coordinated/Affiliated Mobile apps .................................................22 2.5.4 Third-Party – Unaffiliated Mobile Apps .................................................................22 2.5.5 Fleet Toll Account Management Services ............................................................23 Page | 0 3 Conclusions .......................................................................................................................23 3.1 Challenges ..................................................................................................................23 3.1.1 Vendors ...............................................................................................................24 3.1.2 Risks ....................................................................................................................24 3.1.3 Procurement ........................................................................................................24 3.1.4 Communications ..................................................................................................24 3.2 On the Horizon - Vehicle to Infrastructure Payments ...................................................24 3.3 Recommended Next Steps .........................................................................................26 3.3.1 Additional Research in Communication................................................................27 Appendix A ...............................................................................................................................28 Detailed Description of Payment Methods and Accounts .......................................................28 Payment Methods ..............................................................................................................28 Account Types ...................................................................................................................29 Figures Figure 1 - Sample of Apps in Coalition States ............................................................................ 4 Figure 2 - Agency Procured/Developed Apps, Kiosks, and Payment Networks .........................14 Figure 3 – Third-Party Full Service Customer Service Center ...................................................15 Figure 4 – Coordinated/Affiliated Mobile App ............................................................................17 Figure 5 - Unaffiliated Apps - Relationships ..............................................................................18 Figure 6 - Fleet Toll Account Management Relationships .........................................................20 Tables Table 1-1 – Pre-Paid Transponder Accounts – Payment Methods ............................................. 5 Table 1-2- Mobile App and Web App Comparison ..................................................................... 7 Table 2-1 - Summary of Vendor Products .................................................................................13 99 High Street Suite 2300 Boston , MA 02110-2378 hdrinc.com (617) 357-7700 Page | 1 I-95 Corridor Coalition | Overview 1 Overview 1.1 Background The I-95 Corridor Coalition (Coalition) is a partnership of State Departments of Transportation, and related authorities and organizations, working together to accelerate improvements in freight and passenger movement. This collaborative organization, founded in 1993, brings together over 100 transportation agencies representing multiple jurisdictions, modes, disciplines, and programs up and down the Eastern United States. The Coalition, through its diverse membership, provides member agencies with the opportunity to leverage resources through multi-state/agency operations coordination, planning, and data sharing. The Coalition strives to keep its members at the forefront of industry innovation through participation in transformative technology pilots/research, best practices sharing, and unique professional development opportunities.1 In 2019, the Coalition established a Toll Violation Enforcement and Reciprocity (TVER) Working Group to: • Advance violation enforcement reciprocity agreements • Bring stakeholders together • Leverage existing work • Collaborate with key partners • Focus on legislative and cross-agency administrative challenges. The TVER working group meets regularly with member agencies to identify areas of concern or importance for improving tolling operations within and amongst the agencies. As a result of these regular meetings, the Coalition identifies short research and documentation tasks on various subjects to support member agency tolling operations. 1.2 Objective The TVER working group met in December 2019 to discuss strategies to focus on addressing heavy (most frequent) toll violators. At the conclusion of the meeting, participants proposed and prioritized a number of options for a subsequent topic. One theme that arose was the issue of payment methods, and the related question: if we make it easier for customers to pay, will that ease issues that toll agencies have with collecting outstanding payments. To inform the next working group meeting (in April 2020), the Coalition tasked HDR with researching various payment methods offered by toll agencies and facility operators with a specific focus on highlighting innovative features or products that were considered or offered to customers for their payment of tolls. The goal of this research is to improve information sharing amongst agencies and further initiatives for making it easier for 1 I-95 Corridor Coalition website: https://i95coalition.org/ Page | 2 customers to pay their toll bills. Online research was completed for Coalition member agencies, four additional U.S. toll agencies, and three international toll agencies to identify which types of payment methods are offered. 1.3 Coalition State of the Practice Tolling agencies provide customers with a variety of options to pay electronically collected tolls.