BBC Trust service review: BBC OnOne, BBC Two, BBC Three and BBC Fouru Consultation Questions November 2013 Getting the best out of the BBC for licence fee payers Introduction to the consultation Background The BBC Trust works on behalf of licence fee payers to ensure that the BBC provides high quality services and good value for everyone in the UK. One of the ways we do this is by carrying out an in-depth review of each of the BBC's services at least once every five years. This consultation is part of our review of BBC television. It will help us to get the views of licence fee payers on BBC One, BBC Two, BBC Three and BBC Four. What do you think are the strength of the channels and what should the BBC do to make these television services better? How to take part in the consultation The simplest way to take part in the consultation is by completing the questionnaire online at www.bbc.co.uk/bbctrust/have_your_say/ If you cannot reply online, you can return it to us using the enclosed pre-paid envelope at BBC Trust, Television Services Consultation, 180 Great Portland Street, London W1W 5QZ. To request a questionnaire in audio or braille please call 0800 0680 116 or Textphone 0800 0153 350. The consultation is open until 14th Feb 2014, we are unable to accept responses after this date. You can answer as many or as few questions as you wish. What happens next? Once the consultation closes, we will analyse the responses, alongside a range of other information that we are collecting as part of this review. This will help us to consider any changes to help improve BBC television. A report setting out our findings and conclusions including any recommendations we will be making will be published on the BBC Trust website in the summer of 2014. If you would like to be notified of when the report has been published you will have the opportunity to leave your contact details at the end of the questionnaire, and request a paper copy of the review’s summary report. About you: Equality and Diversity The BBC Trust is committed to engage with and represent all licence fee payers. We ask a small number of optional questions at the end of the consultation so we understand more about the people who have taken part in this review. November 2013. BBC Television Services consultation– Download 1 The information we collect will also help us to identify and improve the way we consult with licence fee payers in the future. Any information that you provide will only be used to analyse the range of respondents to this consultation. This information will be anonymous and will be kept strictly confidential. Confidentiality, Data Protection and Freedom of Information We do not intend to publish individual responses from the public and will treat your identity in confidence if you disclose it to us. Any specific quotes used in the report will be anonymous unless otherwise requested. If you are responding on behalf of an organisation we may publish the organisation’s views with your consent. The BBC complies with the Data Protection Act 1998. The BBC Trust will securely store any personal information you provide such as your name, address, email address and your organisation and use it only for the purposes of administering this consultation. You can find more information on the BBC’s privacy policy at http://www.bbc.co.uk/privacy. This consultation is being run by Delib on behalf of the BBC Trust. Any personal data you provide will be processed by Delib in line with the BBC’s instructions. If you submit information via the online form, Delib will set some cookies on your computer. You can find out more about these cookies at http://consultations.external.bbc.co.uk/cookie_policy. The BBC is covered by the Freedom of Information Act 2000. If a request is made under the Act in relation to this consultation, the BBC may be required to disclose the information unless an exemption under the Act applies. For more information, see http://www.bbc.co.uk/foi. November 2013. BBC Television Services consultation– Download 2 Your response A. Are you responding on behalf of an organisation or as an individual? Please tick one box only. Organisation: please go to Individual: question B B. If you are completing this on behalf of an organisation: The BBC Trust usually publishes organisational responses in full when we reach our conclusions. If you would prefer that all or part of your response is treated as confidential, please complete the table below. What do you want the BBC Trust to keep confidential? Please mark one box only. Nothing Whole response Part of it: (please indicate which part) Please provide your organisations details Your name Name of organisation Address of organisation Other organisational contact details (telephone/email) November 2013. BBC Television Services consultation– Download 3 Watching BBC Television These questions are to help us understand how often you watch the BBC Television services and other television channels and the different ways you watch it. 1. In a typical week, how often do you watch the following television channels? For each channel, please tick one option below. BBC BBC BBC BBC ITV Channel Channel One Two Three Four 4 5 Most days Around once a week Less than once a week Hardly ever or never 2. Please tell us which other channels you typically watch at least once a week. 3. Television programmes can be viewed using a number of different devices. Which devices do you use to watch television programmes and how often do you use them? Please tick all that apply. Frequently Sometimes Rarely Never Don’t know/no opinion November 2013. BBC Television Services consultation– Download 4 Watching TV programmes as On a television they are set broadcast Watching TV programmes at a time of your choosing on your personal video recorder (Sky Plus, etc) Watching TV programmes at a time of your choosing through the BBC’s iPlayer or other on- demand service (e.g. ITV player, 4OD) Watching TV programmes one hour later using +1 channels where available On a desktop Watching or laptop programmes as computer they are broadcast Watching programmes at a time of your choosing on iPlayer or other on-demand service On a tablet Watching device (such as programmes as an iPad or a they are Kindle fire) broadcast Watching programmes at November 2013. BBC Television Services consultation– Download 5 a time of your choosing on iPlayer or other on-demand service On a Watching TV smartphone programmes as they are broadcast Watching TV programmes at a time of your choosing on iPlayer or other on-demand service November 2013. BBC Television Services consultation– Download 6 Views on the quality and range of BBC One programmes The service licence for BBC One says that it should be the BBC’s most popular mixed-genre television service across the UK. It should offer a wide range of high-quality programmes, and a very high proportion of these programmes should be original productions. It should be the BBC’s primary outlet for major UK and international events and it should reflect the whole of the UK in its output. These questions are to help us understand how well you think BBC One is performing against its service licence. 4. Please take a look at the words and definitions below. To what extent do you agree or disagree that, overall, they are good descriptions for the range of programmes on BBC One? Please tick one box in each row. Strongly Agree Disagree Strongly Don’t Agree disagree know High quality (typically programmes are well- made and the acting or presenting is of a high standard) November 2013. BBC Television Services consultation– Download 7 Original (typically programmes are different to the kind of programmes shown on commercial TV channels) Engaging (typically programmes are enjoyable to watch and hold your attention throughout) Innovative (there are sufficient programmes that try new and creative things in how they look and/or in their choice of subject matter) Offer something for everyone (there are sufficient programmes that audiences of all ages and backgrounds can appreciate and enjoy) November 2013. BBC Television Services consultation– Download 8 Challenging (factual programmes are stimulating and thought provoking; feel like you’ve learnt something on watching) 5. Please tell us more about your answers. Are there any other words that you would use to describe BBC One? 6. To what extent do you agree or disagree that BBC One’s evening schedule (between 7pm – 10pm) shows a wide range of programmes including drama, entertainment, comedy and factual? Please tick one box Strongly agree Agree Disagree Strongly disagree Don’t know / no opinion 7. Please tell us more about your answer including whether you think the range of programmes on BBC One could be improved. November 2013. BBC Television Services consultation– Download 9 Views about the different types of programmes on BBC One We’d like to know what you think about the different types of programme shown on BBC One - what are their particular strengths and what you think could be better. It would help us if you could give examples of specific programmes in your responses. We’ve explained about the different types of programmes, and have given some examples, however these are purely illustrative and we would welcome your views based on any of the programmes you might watch. 8. Drama We have separated BBC One drama programmes into: - Continuing drama and soaps: This covers EastEnders, Doctors (Daytime drama), Holby City, Waterloo Road and Casualty.