Appendix 1 CORPORATE PERFORMANCE REPORT 2018-19: Quarter 1 and 2 (1st April – 30th September 2018) Corporate Plan measures Corporate Plan measures of performance Excellence & Financial National Comparable Quarter 2 Quarter 1 Comments Sustainability – Quarterly average period Measures 4 4 N/A 4 Number of Standards Complaints (Q1:2018-19) Q1:2017-18) Complaints this quarter are consistent with previous 60 quarters. Number of complaints (compared to the 9 (Per 21 20 (Breakdown: Benefits x1, Revenues x2, Planning x3, Dem (Q2 : 2017-18) same time last year) Annum) Services x1, Environmental Health x2, Gateway x 3, Neighbourhoods x6) % of complaints upheld (compared to the Data Data only recorded for the first time this quarter. N/A 24% Data unavailable same time last year) unavailable 2 16 Number of complaints to the Ombudsman N/A 2 (Q1 : 2018) (2016-17) % of complaints to the Ombudsman that are 25% (4) 11% 0 0 upheld (2016-17) % vacancy rate of Council's current 5.9% Maintained performance since last quarter. N/A 4% 4% investment estate (Q4 : 2017-18) % Capital spend is lower this year because the capital % spend against capital budget (compared programme includes some ambitious large value 34% to the same time last year) – cumulative N/A 21% 15% schemes which are in the planning phase and therefore (Q2:2017-18) figure have not yet incurred much expenditure. The main reason for % revenue net spend being lower this year is a higher level of income from garden waste % spend against profiled revenue budget 98.4% N/A 97.8% 99.7% collection - £322k more than budgeted. (compared to the same time last year) (Q2:2017-18) A system is not yet in place to effectively record this Data Data Data data. This will be addressed during the Health and Safety % statutory and mandatory training delivered N/A unavailable unavailable unavailable transformation workshop. Hand Arm Vibration Syndrome indicated by medical examination. Any HAVS medical reports are notifiable under the RIDDOR regulations. We are confident that the No. of accidents reported to HSE arising from 0 employees are not being put at any further risks and N/A 3 0 work activity (Q4 : 2017-18) their medical reports have not placed any restrictions on their work activities. 0.02% Maintained high performance N/A 0.02% 0.02% % missed domestic waste bin collections (Q2 : 2017-18) Corporate Plan measures of performance Health & Wellbeing – National Comparable Quarter 2 Quarter 1 Comments Quarterly Measures average Period Police analyst has informed us that this is a Number of theft offences recorded (compared to the 2,865 715 689 710 3% difference which is a material change same time last year) (Q3: 2017) (Q2: 2017-18) therefore without explanation. Changes over the past couple of years of Number of violence against the person offences 1,175 479 (Q2:2017- police policy, practises and training have 1,202 921 recorded (compared to the same time last year) (2011-12) 18) contributed to the increase in recorded cases. Reports of incidents are now being ‘crimed’ at the point of reporting, previously reports to the Police were only ‘crimed’ following Number of anti social behaviour offences recorded 448 1015 investigation. Therefore reported incidents 682 769 (compared to the same time last year) (Q3: 2017) (Q2:2017-18) are likely to be given a different crime allocation which previously would have been logged as Anti Social Behaviour The increase since last quarter can be contributed to the reopening of Number of visits to our leisure and sports facilities 205,675 N/A 199,147 191,897 Penwortham Holme Recreation Centre (compared to the same time last year) (Q2 : 2017-18) however there is still a reduction in visitors compared to the same time last year. 13,458 12,896 15,655 (12,633 in school (4140 school, Reduced compared to last quarter (14,647 in Number of young people taking part in programmed & 825 out of 8,756 out of however has increased compared to the N/A school & school) school) same time last year school and out of school activities (Termly) 1008 out of April 2018- April2017 –July school ) July2018 2017) Number of homeless presentations (compared to the 197 N/A 210 227 same time last year) (Q2 2017-18) Of the 88 - 76 households were prevented Number of people presenting as Homeless or threatened from becoming homeless, 12 were already 86 with homelessness who are prevented from becoming N/A 88 80 homeless but their homelessness was (Q2: 2017-18) homeless. (compared to the same time last year) relieved Number of people who are homeless and which we 8 new cases were accepted as being 9 owed the main homelessness duty this have a full duty under the Act (compared to the same N/A 8 7 (Q1:2017-18) quarter time last year) Corporate Plan measures of performance Health & Wellbeing – National Comparable Quarter 2 Quarter 1 Comments Quarterly Measures average Period Average number of days (including weekends) taken to Changes to staffing and the initial impact of 18.68 days (Q2: becoming a full service Universal Credit process a new Housing Benefit claim (compared to the N/A 24.77 days 23.65 days 17-18) area has had an impact on performance in same time last year) quarter 2. % (and number) of vehicle inspections of licensed taxis 7.9%(19) N/A 10.12% (24) 9.6% (23) (hackney carriages and private hire vehicles) (Q4: 2017-18) % (and number) of vehicle suspensions as a result of 0.46%(1) N/A 1.69% (4) 0.8% (2) vehicle inspections carried out (Q4: 2017-18) % (and number) of successful appeals to the Magistrates' 0 N/A 0 0 Court against General Licencing Committee decision (Q4: 2017-18) 5.64% (17) % (and number) of licensed premises inspected N/A 16.40% (55) 14.9% (45) (Q4: 2017-18) The increase in numbers is due to % (and number) of licensed premises that have not 29.41% (5) enforcement exercises which have taken N/A 50.90% (28) 40% (18) complied with requirements following an inspection (Q4: 2017-18) place with the Home office/ immigration and also with the Gambling commission. Corporate Plan measures of performance National Comparable Quarter 2 Quarter 1 Comments Place – Quarterly Measures average Period Overall working age employment rate (compared 83.6% 82.1% 78% 85.4 to the same time last year) (Q1: 2018-19) (Q2: 2017-18) Number of new homes delivered – cumulative 131 N/A 241 187 figure (Q4:2017-18) Number of new affordable homes delivered – 13 N/A 38 27 cumulative figure (Q4:2017-18) The Empty Property data is provided by the % (and number) of empty properties (properties Council Tax department and is subject to 2.54% 1.4% 1.32% (650) fluctuations which is beyond the control of that have been empty for 6 months and over) as a 1.39% (685) (2015) (695) (Q4:2017-18) the Council. This is rating amber rather than proportion of the total housing stock red as it remains below the national average. This quarter is still over the target figure for this measure. However the number of applications decided has declined in the % planning applications decided within 8 weeks past quarter, a total of 134 applications have 85% 93.28% 97.47% 93.39% been decided compared to 158 in the first (minor / other applications) – cumulative figure quarter. This difference can make a small difference in percentages. Overall this quarter is only -0.11% lower than the end of year cumulative figures for 2017/18. Corporate Plan measures of performance National Comparable Quarter 2 Quarter 1 Comments Our People – Quarterly Measures average Period There has been an increase in Long-term 2.17 days 1.41 days Days lost to sickness absence per FTE (compared 8.2 Days 2.22 days sickness of 207.14 working days since last (561.5 (354.36 (Q2 : 2017-18) to the same time last year) (annual) working days) actual days) quarter however this has reduced slightly since the same time last year. Overview of risks Risks Total number of risks on the Corporate Risk Register this quarter 9 Number of risks with an increased residual risk score this quarter 0 Number of risks with a reduced residual risk score this quarter 0 Total number of corporate ‘red’ risks i.e. those with a residual risk score of 12 or above) this quarter 0 Red Risks to bring to the attention of SMT Risk Risk Owner Controls in Place Corporate Plan activities Green: On track Amber: Slightly off track but little action needed Red: Off track: action needed Corporate Plan Project RAG Overview Projects with no RAG status have either not been updated or not started. The below projects should be marked Green: • Adopt a revised council tax support scheme for 2019-20 • ICT Strategic Review • New business models including shared services: Phase 1 of shared services with Chorley Council The below projects should be marked Amber: • Implement Living Wage reforms for council staff • Volunteering Strategy and Framework This is a fault with the system and being addressed by InPhase. All other projects without a RAG status haven’t yet started. Dashboard Screenshot taken from InPhase (Performance and Project Management system) 15/10/2018 Corporate Plan Projects Excellence and financial sustainability Status Comments Civic Centre - improvement works completed Civic Centre and Worden Arts Centre commercialisation Worden - Consultant Appointed and work programme established Civic Centre refurbishment This has now been merged into the above project. Surplus sites disposal programme Phase 1 Progressing well, no tasks yet due. Cabinet approval secured 12th September to procure specialist external Business Case for South Ribble home build proposal advisors to support development of FBC.