Operator-wise and City-wise Percentage of Quality of Service Complaints during July 2021 Operator-wise Percentage from Total Subscriber of Quality of Service Complaints During July 2021 18% Zong 22% 38% Jazz Jazz 38% Telenor 11% Ufone Ufone 13% Zong Telenor 27% 33% City-wise Percentage of Quality of Service Complaints against CMOs During July 2021 90.0 80.0 70.0 60.0 50.0 Jazz Telenor 40.0 Ufone Percentage 30.0 Zong 20.0 10.0 0.0 Lahore Muzaffarabad Faisalabad Abbottabad Toba Tek Swabi Sargodha Singh City-wise Percentage of Quality of Service Complaints against Jazz During July 2021 11% 6% 40% 17% 6% 3% 17% Lahore Muzaffarabad Faisalabad Abbottabad Toba Tek Singh Swabi Sargodha City-wise Percentage of Quality of Service Complaints against Telenor During July 2021 7% 10% 23% 0% 10% 13% 37% Lahore Muzaffarabad Faisalabad Abbottabad Toba Tek Singh Swabi Sargodha City-wise Percentage of Quality of Service Complaints against Ufone During July 2021 10% 20% 40% 0% 20% 0% 10% Lahore Muzaffarabad Faisalabad Abbottabad Toba Tek Singh Swabi Sargodha City-wise Percentage of Quality of Service Complaints against Zong During July 2021 12% 17% 12% 12% 6% 23% 18% Lahore Muzaffarabad Faisalabad Abbottabad Toba Tek Singh Swabi Sargodha Operator-wise and City-wise Percentage of Non Provision of Service in an Area / Coverage Issues during July 2021 Operator-wise Percentage from Total Received Complaints and Subscribers of Non Provision of Service in an Area / Coverage Issues Complaints During July 2021 18% Zong 22% Jazz Jazz 44% 38% Telenor Ufone 14% Ufone 13% Zong Telenor 27% 24% City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against CMOs During July 2021 60.0 50.0 40.0 Jazz 30.0 Telenor Ufone Percentage Zong 20.0 10.0 0.0 Lahore Faisalabad Karachi Rawalpindi Ranipur Khairpur Shakargarh City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Jazz During July 2021 7.7 9.6 32.7 7.7 9.6 11.5 21.2 Lahore Faisalabad Karachi Rawalpindi Ranipur Khairpur Shakargarh City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Telenor During July 2021 3.6 7.1 21.4 14.3 17.9 14.3 21.4 Lahore Faisalabad Karachi Rawalpindi Ranipur Khairpur Shakargarh City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Ufone During July 2021 0.0 11.8 23.5 17.6 11.8 23.5 11.8 Lahore Faisalabad Karachi Rawalpindi Ranipur Khairpur Shakargarh City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues Complaints against Zong During July 2021 13.6 22.7 9.1 13.6 18.2 9.1 13.6 Lahore Faisalabad Karachi Rawalpindi Ranipur Khairpur Shakargarh Operator-wise and City-wise Percentage of Billing Related (Overcharging/Tariff/etc.) Complaints during July 2021 Operator-wise Percentage from Total Subscriber of Billing Related Complaints During July 2021 11% 9% Zong Jazz 22% Jazz Telenor 38% 49% Ufone Ufone 13% Zong Telenor 31% 27% City-wise Percentage of Billing Related (Overcharging/ Tariff/ etc.) Complaints against CMOs During July 2021 70.0 60.0 50.0 40.0 Jazz Telenor 30.0 Ufone Percentage Zong 20.0 10.0 0.0 Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Jhang City-wise Percentage of of Billing Related Complaints against Jazz During July 2021 3.7 8.3 10.2 43.5 4.6 10.2 19.4 Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Jhang City-wise Percentage of of Billing Related Complaints against Telenor During July 2021 5.8 2.9 21.7 11.6 13.0 21.7 23.2 Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Jhang City-wise Percentage of of Billing Related Complaints against Ufone During July 2021 5.3 0.0 10.5 26.3 0.0 26.3 31.6 Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Jhang City-wise Percentage of of Billing Related Complaints against Zong During July 2021 8.3 0.0 20.8 8.3 12.5 29.2 20.8 Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Jhang .