University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Library Philosophy and Practice (e-journal) Libraries at University of Nebraska-Lincoln January 2021 Assessment Indicator Model (Libqual) On College Library Satisfaction Tiko Dhafin Rizky Universitas Yarsi, [email protected] Nurul Huda Universitas Yarsi, [email protected] Muslikh Muslikh Universitas Yarsi, [email protected] Nova Rini STIE Muhammadiyah Jakarta, [email protected] Follow this and additional works at: https://digitalcommons.unl.edu/libphilprac Part of the Business Administration, Management, and Operations Commons, Library and Information Science Commons, Organizational Behavior and Theory Commons, and the Performance Management Commons Rizky, Tiko Dhafin; Huda, Nurul; Muslikh, Muslikh; and Rini, Nova, "Assessment Indicator Model (Libqual) On College Library Satisfaction" (2021). Library Philosophy and Practice (e-journal). 4759. https://digitalcommons.unl.edu/libphilprac/4759 Assessment Indicator Model (Libqual) On College Library Satisfaction Tiko Dhafin Rizky Universitas YARSI, Jl. Letjend Suprapto No.1, Cempaka Putih, DKI Jakarta, Indonesia [email protected] *Nurul Huda Universitas YARSI, Jl. Letjend Suprapto No.1, Cempaka Putih, DKI Jakarta, Indonesia [email protected] Muslikh Universitas YARSI, Jl. Letjend Suprapto No.1, Cempaka Putih, DKI Jakarta, Indonesia [email protected] Nova Rini Sekolah Tinggi Ilmu Ekonomi Muhammadiyah Jakarta, Indonesia [email protected] *Correspondent author: [email protected] Abstract. This study aims to determine the comparison between the combination of these assessments between public and Islamic-based universities. This study adopts a quantitative research methodology. The self-administered questionnaire was distributed each to 200 visitors of the Nusantara Business Institute and YARSI University to find out the comparison of the combined assessment of LibQual and Muslim-friendly Librarian. The study found that the combination of ratings between LibQual and Muslim Friendly Librarian had differences in satisfaction scores between the campuses. This study notes that Muslim-friendly Librarian has a higher satisfaction score for public higher education users than Islamic-based universities. Keywords LibQual, Moslem Friendly Librarian, User Satisfy, College Introduction The LibQual method is a measurement of the level of satisfaction with the quality of library services that are used to collect, understand, and act on user opinions regarding service quality. LibQual allows a systematic assessment in measuring the quality of library services based on the perceptions of library users. As quoted on the website http://libqual.org/, it is stated that LibQual is a suite of services that libraries use to solicit, track, understand, and act upon the user's opinion of service quality. The quality of library services is a latent variable, that is, a variable that cannot be measured directly. One of the methods used to measure the quality of library services is LibQual theory. The dimensions of library service quality according to LibQual, namely (1) the influence of service (affect of service), namely the ability and attitude of librarians in serving users, (2) access to information (information access) which concerns the availability of adequate library materials, the strength of collections/library materials owned, (3) library as a place (Library as a place), namely the Library is considered as a place that can display real facilities and atmosphere and instructions, (4) instructions and means of access (personal control), which is a concept that provides easiness for the user in finding collections and information independently, (5) Sharia Librarian Competence (shari'a librarian skill) the librarian's ability to serve optimally according to the scientific field and the needs of the visitor (Cook et al., 2010). User satisfaction has been recognized as a significant measure. Satisfied readers are likely to become loyal figures in the future. The relationship between quality and service satisfaction has been widely explored in commercial services such as banks, hotels, and others. There are striking differences in the library services literature in explaining this relationship. Because the dominant evidence from the results of empirical research supports the idea that service quality is a reference in visitor satisfaction (Hsu et al., 2014; Suki & Suki, 2013). Several studies have discussed LibQual and user satisfaction (Bahari-Movafagh, Z., Hamidi, Y., & Giti, 2015; Choshaly, Sahar Hosseinikhah ; Mirabolghasemi, 2018; Irianingsih et al., 2016; Islamy, Muhammad Abdillah ; Wahyudin, Dinn, Margana, 2016; Li, 2017; Mallya, Jyothi and Payini, 2016; Rehman, 2012; Rizky et al., 2020; Tan et al., 2017; Veasna et al., 2015). Nevertheless, most of it was before studies on the subject are still partial, mostly limited basic theory and application aspects, and focuses only on the LibQual dimension. Therefore, this study seeks to add to the existing value literature empirically investigates the influence of Muslim-friendly librarians on visitor satisfaction in public and Islamic-based university libraries. The course is organized as follows: review the next section research-related literature; research methods and data used in this study later discussed; followed by survey findings and an analysis section; and the last part concludes the review with a series of recommendations. Literature Review LibQual is a tool that libraries use to collect, track, understand, and follow up on user opinions about service quality and the competence of Islamic librarians. This service is offered to the library community by the Association of Research Libraries (ARL). This protocol is a rigorously tested web-based survey that helps libraries assess and improve library services, change organizational culture, and market libraries. More than 1,300 libraries have participated in LibQual, including college and university libraries, community college libraries, health science libraries, academic law libraries, and public libraries, some through various consortia, others as independent participants. As of 2017, there were 3,085 institutional surveys conducted in 1,383 institutions in 34 countries, 19 language translations, and more than 2.8 million respondents. About 37% of the users who responded to the survey gave rich comments about how they use their Library. Overview of Competencies according to Islam (Hidayat, 2014) Islam is a religion that has complete teachings about human life. Starting from individual problems to social problems, even more so from worldly affairs to the hereafter. Expertise in doing something (competence) in Islam is, of course, apart from urgent. The following are individual librarian competencies in Islamic perspective: 1. Providing the best service; 2. Able to look for opportunities; 3. Broad view; 4. Looking for partners; 5. Creating a good work environment; 6. Good at communicating; 7. Able to work together; 8. Have a leadership spirit; 9. Able to plan and prioritize; and 10. Positive thinking and can adjust to change. Islam is adaptive to all cultures, as long as that culture or custom does not contradict Islamic law and does not contain harm. Previous Study Some past studies discussed LibQual, librarian skill, and user satisfaction issues. (Aliza, 2016) argued, The Use of the LibQual + ® Method to Measure Service Quality at the UPT Library of UNP concluded that the results of the research on service quality increased visitor satisfaction through aspects of the LibQual+® method. (Abazari et al., 2016) argued, A Study of the Quality of Services of Libraries of Qom University of Medical Sciences from the Point of View of Students and Academic Members Based on LibQUAL Model through collecting survey data with the International LibQUAL questionnaire. The research result concludes that the library service level in this Library is evaluated to be smaller than the minimum expectation of users. (Bahari-Movafagh, Z., Hamidi, Y., & Giti, 2015) argued, The quality study of library services in Hamadan University of medical sciences using LibQUAL devices through collecting survey data with non-parametric Mann-Whitney and Kruskal analysis. The results of the study conclude that there is the most massive gap in the hospital library and central Library in the priority gap of library services. (Irianingsih et al., 2016) argued, Application of Structural Equation Models in the Analysis of the Influence of Service Quality (LibQUAL + ®) on Customer Satisfaction and Loyalty, with a survey research method with primary data analysis using the Method of Successive Interval. The results of the study concluded that the LibQUAL + ® aspects (affect of service, Library as place, and information control) each affected visitor satisfaction. (Islamy, Muhammad Abdillah ; Wahyudin, Dinn, Margana, 2016) argued, Analysis of User Satisfaction Levels on Library Service Quality Using the LibQual + ® Method: Descriptive Study at the Central Library of the Bandung Institute of Technology, with a descriptive research method. The results of the study concluded that the satisfaction of the visitors about the service quality of the ITB Central Library had met expectations in the "satisfied" category. (Musabila & Daniel, 2018) argued, An assessment of user satisfaction in academic libraries: A case study of the Fiji National University Library, with survey data collection. The results of the study concluded that the users were satisfied with