IT services Driving forces Highlighted criteria & The IT services industry consists of companies offering services dimension weights and infrastructure for the IT industry, including data centers, Environmental Dimension..21% cloud storage solutions, and hosting services. It also covers – Climate Strategy companies delivering specialized IT functions, such as consulting – Environmental Policy & and outsourced services, as well as online payments. IT services Management Systems companies are undergoing shifts in their business models, – Operational Eco-Efficiency enabled by the existence of cloud business models that are leading to easier procurement of IT services and integration from Social Dimension ............. 27% lower-cost locations. As a result, challengers are being launched – Human Capital Development at unprecedented speed, with a low-cost base to compete – Talent Attraction & Retention directly with established players. The industry is characterized by companies that place a heavy emphasis on innovation and Governance & Economic depend on human and intellectual capital. Talent is, therefore, the Dimension ........................ 52% most prominent driver of costs, with investment in skills being – Customer Relationship particularly important. Technological advancements, security Management vulnerabilities, and the increased regulatory landscape (e.g., GDPR – Information Security/ compliance) are the main factors that will impact a company’s Cybersecurity & System future success. Availability – Innovation Management – Privacy Protection Sustainability leaders 2021 Industry statistics S&P Global Gold Class Number of companies assessed 203 Atos SE France Market capitalization of assessed companies Indra Sistemas, S.A. Spain (in USD billion) 2549.2 S&P Global Silver Class Number of companies in Yearbook 28 Amadeus IT Group, S.A. Spain Market capitalization of companies in Yearbook Nomura Research Institute, Ltd. Japan (in USD billion) 829.7 NTT DATA Corporation Japan Wipro Limited India S&P Global Bronze Class NEC Corporation Japan Tech Mahindra Limited India Sustainability Yearbook Members Capgemini SE* France Cielo S.A. Brazil Fujitsu Limited Japan Infosys Limited India Mastercard Incorporated United States Nexi S.p.A. Italy Samsung SDS Co.,Ltd. Rep. of Korea Tata Consultancy Services Limited India Vakrangee Limited India Visa Inc. United States Worldline S.A. France * S&P Global Industry Mover 138 The Sustainability Yearbook 2021.