International Student Handbook 2020
Your guide to university life Contents Welcome 3 Life on campus 24 Academic year dates 4 Auckland University Students’ Our campuses 6 Association (AUSA) 24 Orientation 7 Recreation Centre 24 International Office Welcome 7 Student Space 25 Faculty Orientation Days 7 Volunteering 25 UniGuides 7 Student leadership 25 AUSA Buddies (Auckland University Campus Store 25 Student Association) 7 Clubs and societies 25 Student events 7 City Campus facilities 26 AskAuckland Central 8 Living in Auckland 27 Student visa service 8 Transport 28 Providing your Passport and Visa 8 Cost of living 28 Education (Pastoral Care of International Working 30 Students) Code of Practice 2016 8 Driving 30 The Disputes Resolution Scheme 8 Personal safety 31 Under 18 international students 9 Time difference 33 International Student Support team 9 Drinking water 33 360 International 10 Climate 33 360 International Team 11 Proof of age – The Hospitality NZ Study Abroad Team 11 Kiwi Access card 33 Essential information 13 Banking 33 Your rights 33 Student visa 13 Student ID card 13 Travelling around New Zealand 35 Insurance 13 Faculty advisers and contacts 36 Student information technology 14 Faculty of Arts 36 Security services 15 Business School 36 Examinations 16 Faculty of Creative Arts and Industries 36 Graduation 16 Faculty of Education and Social Work 36 University support services 18 Faculty of Engineering 36 International Student Support 18 Faculty of Law 36 Health and Counselling Services 18 Faculty of Medical and Health Sciences 37 Career Development and Employment Faculty of Science 37 Services (CDES) 19 School of Graduate Studies 37 Libraries and Learning Services 20 Campus maps 38 DELNA 21 Student Disability Services 21 Accommodation 21 Disputes and grievances 22 Chaplaincy and quiet spaces on campus 23 A warm welcome to the University of Auckland
I welcome you to the University of Auckland. It is important to us that you get the greatest possible value out of your University experience, both in your studies and in student life outside the classroom. We look forward to your contribution to the life of our very international University, bringing your insights and experience to our community. This publication aims to help you make that contribution and to ensure you have an exciting and fulfilling time at the University. It provides you with a guide to services and facilities offered to international students by the University and the wider community. I wish you every success at the University of Auckland!
STUART MCCUTCHEON Vice-Chancellor The University of Auckland
3 Academic year dates Semester dates Semester One 2020 Semester One Orientation Monday 24 February – Friday 28 February Semester One begins Monday 2 March Mid-semester break /Easter break Friday 10 April – Monday 27 April ANZAC Day* Monday 27 April Graduation Monday 4, Wednesday 6, Friday 8 May Lectures end Friday 5 June Study break Monday 8 June – Wednesday 10 June Examinations Thursday 11 June – Monday 29 June Queen’s Birthday* Monday 1 June Semester One ends Monday 29 June Inter-semester break Tuesday 30 June – Friday 17 July Semester Two 2020 Semester Two Orientation Wednesday 15 – Friday 17 July Semester Two begins Monday 20 July Mid-semester break Monday 31 August – Friday 11 September Graduation Tuesday 29 September Lectures end Friday 23 October Study break Tuesday 27 October – Wednesday 28 October Labour Day* Monday 26 October Examinations Thursday 29 October – Monday 16 November Semester Two ends Monday 16 November Summer School 2021 Summer School begins Wednesday 6 January Auckland Anniversary Day* Monday 1 February Waitangi Day* Monday 8 February Lectures end Friday 12 February Study Break Saturday 13 February Examinations Monday 15 – Wednesday 17 February Summer School Ends Wednesday 19 February Semester One 2021 Semester One Orientation Monday 22 February – Friday 26 February Semester One begins Monday 1 March
4 Quarter dates Quarter One 2020 Quarter One begins Monday 13 January Auckland Anniversary Day* Monday 27 January Waitangi Day* Thursday 6 February Quarter One lectures end Friday 20 March Quarter Two 2020 Orientation for new students Begins Monday 25 March Quarter Two begins Wednesday 15 April ANZAC Day* Monday 27 April Graduation Monday 4, Wednesday 6, Friday 8 May Queen’s Birthday* Monday 1 June Quarter Two lectures end Friday 19 June Quarter Three 2020 Quarter Three begins Monday 6 July Quarter Three lectures end Friday 11 September Quarter Four 2020 Orientation for new students Begins Monday 21 September Quarter Four begins Monday 28 September Graduation Tuesday 29 September Labour Day* Monday 26 October Quarter Four lectures end Friday 4 December Quarter One 2021 Quarter One begins Tuesday 5 January
*New Zealand public holiday
5 The University of Auckland City Campus Our campuses
1 City Campus 5 Goldie Vineyard Located in the heart of Auckland, This 14-hectare vineyard and winery City Campus provides a full range provides a unique venue where students of amenities, including cafés, live, study and work in a boutique winery health services, libraries, childcare in an important winegrowing region of facilities, and a recreation centre. New Zealand.
2 Grafton Campus North Island 6 Tai Tokerau Campus Home to the Faculty of Medical and Health The Faculty of Education and Social Sciences, the Grafton Campus is situated 6 Work offers courses at the Tai Tokerau opposite Auckland City Hospital. Campus, located in Whangarei, the capital of the Northland Region of New 3 Newmarket Campus 7 Zealand. Covering five hectares, this campus is designed to be a high-quality environment that supports our research 7 Leigh Marine Laboratory activities for the faculties of Engineering and Science. The Leigh Marine Laboratory is the Auckland “marine campus” of the University, 4 Epsom Campus offering opportunities for postgraduate The Epsom Campus is the teaching and research at the Goat Island main Faculty of Education Waiheke Marine Reserve. and Social Work campus, 5 offering programmes in teacher 1 Auckland 2 3 education, sport, health and 4 physical education, and social services.
6 AUSA Buddies (Auckland Orientation University Student Association) You won’t want to miss Orientation Week Your Buddy is an existing student at the University including the special International Office of Auckland, who is keen to form a strong friendship with you in your first semester. They will respond to Welcome. your questions, meet up with you personally and connect you with activities on campus. This support Find out all you need to know about studying at network is brought to you by the Auckland University the University of Auckland, living in Auckland and Students Association (AUSA) – here to support your enjoying your New Zealand experience. transition to Auckland. Through a comprehensive series of information www.ausa.auckland.ac.nz sessions, you’ll learn about all the support services available to help you reach your academic potential. Student events There is also a wide variety of social activities and What’s On is the University’s hub for events and excursions organised. activities on campus, not just at Orientation, This programme is for all students, both but for the whole year. Sign up to the fortnightly undergraduate and postgraduate. e-newsletter and we’ll keep you up to date with what’s happening on campus. Events include International Office Welcome everything from concerts to stand-up comedy, exploring the outdoors to cooking classes, poetry This is your essential introduction to the University slam and quiz nights and everything in between. of Auckland. Meet International Office staff, other international students and receive your welcome www.auckland.ac.nz/whatson pack. We will provide information about important University services, and tips for enjoying your time in New Zealand. This session is strongly recommended for all new international students. Faculty Orientation Days Each faculty also hosts an Orientation Day filled with information and activities to help you get prepared for the start of your academic studies. You’ll meet other students in your faculty, get a campus tour from a student mentor, pick up useful study skills and find out useful faculty-specific information. UniGuides The UniGuide Programme is a free service designed to help make your first semester easier by connecting you with a senior student who can help For more details about the Orientation programme you settle in. You will meet your UniGuide at your please visit www.auckland.ac.nz/is-orientation faculty’s Orientation Day. New Students Information page www.auckland.ac.nz/uniguide Your one-stop online resource, designed to equip you with helpful information about university life www.auckland.ac.nz/orientation-new-students
7 AskAuckland Central AskAuckland Central is the first point of contact for all students at the University of Auckland. We are available to help and support you with any issues concerning studying and living in Auckland.
Providing your Passport and Visa The University of Auckland requires international students to submit the following documents at AskAuckland Central : • A copy of the front page of your passport. • A copy of your valid student visa. Or you could upload your visa details online instead: www.forms.auckland.ac.nz/en/student/student- AskAuckland Central contact-support/student-visa.html Alfred Nathan House (Access past the University General Library on Alfred Street.) Education (Pastoral Care of Phone: 0800 61 62 63 International Students) Email: [email protected] Open: Monday to Friday, 8am–6pm Code of Practice 2016 When students from other countries come to Student visa service study in New Zealand, it is important they are well- informed, safe and properly cared for. You can apply for your student visa at AskAuckland Central , Monday to Friday, 8am–6pm . Please book New Zealand educational providers have an an Apply for a Student Visa appointment online. All important responsibility for the welfare of student visa applications must be submitted at least international students. one week prior to the expiry date of your current www.auckland.ac.nz/intl-code-of-practice student visa. Please note: Only students holding a student visa can apply through askAuckland Central. What is the Code of Practice? www.auckland.ac.nz/renewvisa The Code of Practice is a document that provides a framework for service delivery by educational providers and their agents to international students. It sets out the minimum standards of advice and care expected with respect to international students. The Code of Practice applies to pastoral care and provision of information only. It does not apply to academic standards. www.nzqa.govt.nz/the-code The Disputes Resolution Scheme What to do if something goes wrong. If you have concerns about your treatment by your educational
Alfred Nathan House provider or by an agent of the provider, the first
8 thing you must do is contact the principal, the Under 18 international students international student director or another person who If you will be under 18 years of age on the first day of has been identified to you as someone that you can semester, please contact the International Student approach about complaints at your institution. Support Team at [email protected] The code requires all institutions to have fair and prior to the start of your studies at the University of equitable internal grievance procedures for students. Auckland. You need to go through these internal processes Until you turn 18 you will be required to meet before you can take the complaint any further. For regularly with an International Student Adviser to more information about the processes for handling discuss your well-being. student complaints, visit www.nzqa.govt.nz/ providers-partners/education-code-of-practice/ The International Student Advisers look forward to student-complaints meeting with you and are available for any questions you might have. www.auckland.ac.nz/under-18-int-students
International Student Support team Our team consists of International Student Advisers and a Visa and Compliance Adviser. We recognise the pressures that students face when studying overseas. Our friendly team of International Student Advisers can help with a range of matters, including immigration, health and wellbeing, finances, work and accommodation. While we will try our best to answer your study related questions, we advise you to consult with your Faculty Student Centre (see pages 36-37) first for any academic questions, e.g. degree planning, course advice, enrolment help, etc. To meet with one of our Advisers please book an appointment: timetrade.blogs.auckland.ac.nz/current-students www.facebook.com/InternationalOffice
Rebecca Walkinton Suriati Razman Associate Director – International Student Adviser International Student Services Phone: +64 9 373 7599 ext 84925 Phone: +64 9 373 7599 ext 86911 Mobile: +64 27 265 0573 Mobile: +64 21 376 922 Email: [email protected] Email: [email protected]
Juliane Adamietz Arthur Johnson International Student Adviser International Student Adviser Phone: +64 9 373 7599 ext 82244 Phone: +64 9 373 7599 ext 88961 Mobile: +64 27 353 2279 Mobile: +64 21 774 657 Email: [email protected] Email: [email protected]
Vtoria Turo Moumita Subuddhi International Student Adviser International Student Adviser Phone: +64 9 373 7599 ext 88694 Phone: +64 9 373 7599 ext 84598 Mobile: +64 27 641 6706 Mobile: +64 27 570 6497 Email: [email protected] Email: [email protected]
9 360 International Take yourself global.
360 International provides access to international learning experiences through a diverse, inspiring, attainable and credit-bearing set of opportunities. From semester-long exchange to short-term/summer programmes, research placements to internships, we’ve got you covered. Semester-long programmes incur the same tuition fees you would pay while studying at the University of Auckland, and we have plenty of scholarships available. With over 130 destinations across 25 countries we have something to suit your academic and career ambitions. Start planning your trip of a lifetime now and attend one of our weekly seminars. www.auckland.ac.nz/360
360 International information seminar: 2pm every Thursday, iSpace, Student Commons Programme details are available on our website: www.auckland.ac.nz/360
10 360 International Team Study Abroad Team The 360 International team manages the overseas The Study Abroad team looks after our short term learning opportunities offered to University of international students – incoming Study Abroad and Auckland students. Exchange students from around the world. Email: [email protected] Email: [email protected]
Manager Manager
Lydie Faure Kilgannon Sarah Sung
Other languages: French Other languages: Korean
360 International Advisers Study Abroad Advisers
Easter Faasoo-Tuilagi Sherry Fan
Other languages: Samoan Other languages: Mandarin, basic Cantonese
Chandra Leenheer Julia Lange
Laura Cheftel
Other languages: French
Raewyn Tan
11 12 Essential information
Student visa unless the University approves the use of an alternative insurance provider. You must have You must have a valid student visa to study at the approved insurance for the duration of your study, University of Auckland. Your visa must say you are regardless of the type of visa you have. studying at “Uni Akld” and include your correct programme of study. A student visa holder is also required to have approved health and travel insurance for the You must provide the University with a copy of your duration of their visa or until they depart New passport and visa when you first enrol AND whenever Zealand, whichever comes first. you renew your passport or obtain a new visa. This is a requirement of Immigration New Zealand, and also the Education (Pastoral Care of International Please note your University of Auckland Students) Code of Practice 2016. You can bring student ID number is also your insurance evidence of your visa into AskAuckland Central or policy number. upload it online (see page 8). If you do not have a valid visa, or for questions about Pre-existing medical conditions student visas, please see the staff at AskAuckland You are not automatically covered for pre-existing Central or email us at medical conditions. However, cover can be arranged [email protected] in certain circumstances on application to Allianz.
Student ID card/Campus Card For more information on the Studentsafe Inbound A student ID card can only be issued after you have University policy, pre-existing and family packages, enrolled and uploaded a photo to Student Services visit www.auckland.ac.nz/is-insurance Online. Email: [email protected] Collect your student ID card from AskAuckland For all Studentsafe Inbound University insurance and Central. claim related queries, call free from anywhere in the You will need to provide: world for emergency medical and travel assistance or use one of the toll-free numbers: • A copy of the bio/data page in your passport (photo page). • Within New Zealand: 0800 486 004 or 09 488 1638 • A copy of your valid visa to study at the University of Auckland. • Worldwide reverse charge: +64 9 486 6868 • Email: [email protected] Insurance • Website: www.insurancesafenz.com/studentsafe The Education (Pastoral Care for International Students) Code of Practice 2016 requires all In addition to your insurance cover, the Accident international students to have appropriate health Compensation Corporation (ACC) provides and travel insurance during their period of study. comprehensive, no-fault personal injury cover for all Allianz Partners is our preferred insurance provider New Zealand residents and visitors to New Zealand. for international students. Enrolled international www.acc.co.nz students will be charged Allianz’s Studentsafe Inbound University insurance premium when enrolment is completed. You must pay this fee
13 Student information technology Student email All enrolled students have a University student email Your username account. It is important to check your student email Your username (UPI) is created at the start of regularly as it is the University’s official means of your formal relationship with the University and communicating with you. Information about your will remain the same even if your personal details courses, classes, exams, library notices and fees are change (e.g. your name). Usernames are generated sent to this email address. automatically by the University and are not based on Your account will be activated approximately 24 your preferences. hours after you enrol in a course at the University Your username is unique to you – like your ID of Auckland. number, nobody else has the same one as you. Your email address will be: You can look up your username in the “update
14 How do I recognise security officers? University of Auckland security officers are dressed in black trousers and blue shirts with a white security logo and a name badge. Contracted security officers are dressed in black trousers, white shirts with a red Simply Security logo. All security will display a certificate of approval and staff identification.
Security services contact details Phone numbers for all campuses: Phone: +64 9 373 7599 ext 85000 IT essentials or emergency ext 966 For everything you need to know about IT services Free phone: 0800 373 7550 and support at the University of Auckland visit: City Campus www.auckland.ac.nz/it-essentials Security Control Room 24 Symonds Street Security services Email: [email protected] The University’s security service maintains a safe and secure campus environment for students, staff and General Library (City Campus) visitors. 5 Alfred Street (Main lobby) Security officers patrol the University grounds Sir Owen G Glenn Building (City Campus) and respond as required. Officers are trained and 12 Grafton Road (Reception Desk, Level 1) qualified to attend and manage all security incidents and emergency situations. Grafton Campus Services include: Boyle Building (Building 505) 5 Park Road (Main Lobby) • 24/7 Control room operation • Buildings, car parks and property security Epsom Campus Block E Building • CCTV monitoring and alarm response 74 Epsom Avenue • Key and access control Newmarket Campus • Visual crime prevention patrols Building 902 Kyber Pass Road • Escort assistance • Crowd control For more information, please visit www.auckland.ac.nz/unisecurity • Emergency crisis management • Event security • Custodial services • First aid assistance Dial 111 for Police, Ambulance and Fire Emergency Services
15 Examination room allocation will be made available at 9am the day before the exam: • Online on your SSO timetable • On noticeboards around the campus • By text message (make sure your contact details on Student Services Online are up to date) • Online at the Examinations website
Illness, injury or misfortune If you feel that personal circumstances have affected your exam preparation or your performance on the day of your examination, you can apply for aegrotat and compassionate consideration. If your preparation is affected, you must see a medical doctor or counsellor within the fortnight before the exam. If you are affected on the day of Examinations your exam (and possibly unable to sit it), it is vital you see a doctor on the day of the exam itself (even Examinations may be different from those you’ve if the exam is on a Saturday). The University’s Health experienced in other institutions. and Counselling Service provides this service. At the University of Auckland, examinations start Please be aware there is no possibility of re-sitting an during the week following the end of lectures, and examination. end on the last day of semester. Read the information available on the examinations The examination timetable is published before the website so that you understand the process of mid-semester break: aegrotat and compassionate consideration. • on Student Services Online (My timetables, grades www.auckland.ac.nz/exams and course history) • on the examinations website Examination dates 2020 • on the Student Portal at Semester One Thursday 11 June - www.myaucklanduni.ac.nz Monday 29 June You must sit at the time and place scheduled Semester Two Thursday 29 October - for your examination. If you think you may have Monday 16 November problems sitting your examinations at the scheduled Graduation time in Auckland, please contact the Examinations More than 10,000 students graduate from the Office immediately. There are strict criteria for University of Auckland each year. approving alternative arrangements. Find out more on the examinations website. Once you have completed all the requirements for a degree or diploma you are eligible to graduate. You Examination regulations and instructions will be can graduate in person by attending the graduation sent to you in an email, and they are also available ceremony or in absentia. Graduation is not an on the Examinations website. Read these carefully. automatic process – you must apply to graduate Note that there are strict rules regarding electronic using Student Services Online. devices, mobile phones and presenting your student ID card. Penalties apply for breaking these rules.
16 Graduation – in person If you wish to graduate in person, you may choose and overseas. Our aim is to develop a vibrant, global to attend one of the graduation events held in May alumni community. and September each year. We guarantee three guest To be a part of this community, be sure to stay in tickets to each student, so friends and family can touch with us by keeping your contact details up to share in your celebrations. If you (or your family) are date on our website. attending from overseas, we suggest you book flights www.auckland.ac.nz/alumni-update after you have successfully applied to graduate. If we have your details, you’ll receive our alumni If you wish to graduate in person but cannot attend magazine and monthly e-newsletter featuring the your ceremony, you may choose to defer your latest university news, alumni profiles, discounts, application and graduate in the next graduation and special offers including invitations to events and event. networking opportunities with fellow alumni in New Graduation – in absentia Zealand and all over the world. Our international alumni often tell us that one of their If you wish to graduate but do not wish to attend a key advantages in the job market is the international ceremony, you may graduate in absentia. Certificates network of friends and contacts they develop during are sent out approximately three weeks after the their time at the University. You can continue to build ceremony either by courier or standard mail (within these networks after you graduate. Visit our website New Zealand only). to find out more about our international alumni If you have any queries, please visit our website or contacts in various cities across the globe. contact the Graduation Office directly. www.auckland.ac.nz/globalalumni Email: [email protected] Wherever you are in the world, please stay in touch. www.graduation.ac.nz As you progress in your life and career, we want to share and celebrate your successes. Alumni Relations Office Alumni Relations Office When you graduate from the University of Auckland University House you automatically become one of our alumni. The 19A Princes Street word “alumni” comes from the Latin verb “alere” and Phone: +64 9 923 1848 literally means “nourished ones”. We currently have www.alumni.auckland.ac.nz over 190,000 alumni living both in New Zealand
17 University support services
International Student Support Grafton Campus The International Student Support Team is here Building 505, Rm 325, Level 3, 85 Park Rd to help you with questions you might have around Phone: 0800 698 427 settling into life at the University and in New Zealand. Open: Monday to Friday 8.30am-4.30pm Please see page 10 for more information. Epsom campus Health and Counselling Services Building 6ER Gate 4, 60 Epsom Ave Student Health and Counselling on campus is here Health staff (GP and nurse) available Monday and to help you look after your health and wellbeing. Thursday 9am - 1pm. The primary care team is a skilled and experienced Counsellor available Monday and Thursday 9am - group of doctors and nurses committed to providing 3pm. a quality health care service. We also offer a confidential service providing a wide range of support After hours staffed by counsellors and clinical psychologists. We strongly encourage you to register with Student A registered nurse is available after hours by phone Health and Counselling at the beginning of your to advise you throughout the night, weekends, public study. holidays and at any time the centre is closed. Phone: 0800 698 427 www.auckland.ac.nz/healthandcounselling
City Campus Level 3, Student Commons, 2 Alfred Street Phone: 0800 698 427 Open: Monday: 8.30am to 6pm Tuesday: 8.30am to 6pm (open at 10.30am on the first Tuesday of the month due to staff meetings.) Wednesday: 8.30am to 7.30pm Thursday: 8.30am to 6pm Friday: 8.30am to 4.30pm
18 Career Development and Employability Services (CDES)
Thinking about life after university and taking steps CDES also runs programmes dedicated to to increase your employability will enable you create international students, such as the Workplace the future you want, and there’s plenty of help to get Insights Programme (WIP). This programme is aimed you started. at enabling the students to have a deeper cultural Our team of Career Development Consultants, understanding of the Kiwi workplace environment including our specialised International Career by partnering them with alumni working in various Development Consultant, can help you gain the industries. skills you need to be employable in New Zealand at For more information visit the end of your degree. CDES will help you identify www.cdes.auckland.ac.nz opportunities, meet and network with employers and become work ready. You will be able to use our online career management system MyCDES, which features a job board, resources and bookings for workshops, events, and appointments with Career Development Consultants.
Special events we run to help you connect and engage with employers and understand the New Zealand job market include: • Careers expos • Recruitment events • Networking opportunities • Workshops • Workplace experience • Employer presentations
19 Information Commons and IC Helpdesks Information Commons provide study spaces, computers, laptops for loan, photocopiers, printers and scanners. IC Helpdesk staff can help with student computing resources and services including username and password, student email, internet access, wireless network, Student Services Online and student file storage. www.auckland.ac.nz/information-commons
Developing your study skills Studying at university requires a wide set of Libraries and Learning Services academic skills. If you want to enhance your skills, check out the online resources provided by Libraries While studying at the University of Auckland you may and Learning Services. These cover a variety of need to find articles and course readings, learn how topics such as searching for information and to reference, improve your academic writing or find a academic reading and writing. quiet place to study. Libraries and Learning Services provide the following resources and services to help www.library.auckland.ac.nz/study-skills you succeed while at university. Libraries and Learning Services also offer workshops to help you develop your study skills. Go online to Libraries see the workshops currently on offer. From the Libraries and Learning Services website you www.library.auckland.ac.nz/workshops can access a variety of electronic resources Ask your questions at a library or information (e.g. databases, e-journals, e-books). Subject guides commons. You may be referred to an adviser for help will give you a starting point to find information for with more in-depth queries. assignments and to keep up-to-date with current research. Most electronic resources can be accessed Academic Integrity Course via the website anywhere, anytime with your The University of Auckland requires all students to username and password. complete the Academic Integrity Course in their first Our libraries provide you with quiet study spaces, semester. print and multimedia resources, manuscripts This is an online course designed to increase student and archives. Libraries are located on most of the knowledge of academic integrity, University rules University campuses. For details about locations and relating to academic conduct and the identification opening hours visit www.library.auckland.ac.nz and consequences of academic misconduct. English Language Enrichment The course requires you to work through a series of modules outlining scenarios you may encounter English Language Enrichment (ELE) is a dedicated while studying at the University. Within each English language service available to all University of scenario, information is provided on relevant rules, Auckland students on campus and online. resources and expected behaviour. At the end of Visit ELE, speak to the staff, access resources online each module you must complete a test. You have or take part in a discussion group to help develop until the end of your first semester to complete your academic English. Located on Level 3 of the the course. Kate Edger Information Commons, opening hours www.auckland.ac.nz/academic-honesty and resources can be found at www.library.auckland.ac.nz/ele
20 DELNA All new students, no matter their language background, must complete the Diagnostic English Language Needs Assessment (DELNA). DELNA is a free check of your English language ability. You begin with the 30-minute DELNA Screening and may be asked to proceed to the DELNA Diagnosis, a finer assessment of your academic English language skills. Following the DELNA Diagnosis, you will be able to discuss your results with a friendly language adviser who will talk to you about the language enrichment services available on campus and how to use them. Accommodation This will get you off to a really good start! At the University of Auckland, we understand that Note that your faculty may require you to act on the a happy, healthy and supportive living environment advice from DELNA staff. is integral to your success as a student here. With We strongly encourage you to book your initial over 4000 beds on offer, from fully catered halls to 30-minute DELNA Screening Assessment during self-catered flats and studio style living, there is an Orientation week and complete your DELNA process accommodation option to suit all lifestyles. early in the semester. It may not always be possible to secure your first Book at www.delnatask.com/booking choice of residence; however we are confident To learn more about DELNA, vist we can help you find something to meet your www.delna.auckland.ac.nz requirements. Our Accommodation Solutions team is here to help you with any questions or concerns you Student Disability Services may have. This includes guidance on finding private accommodation and tenancy advice, which is offered We welcome international students with disabilities by our Advisory Service. to the University of Auckland. Student Disability Services has a range of support available, including University-managed accommodation assessment of support needs, access to disability study spaces and special accommodations for If you are a recent high school leaver you’ll find tests and exams. It is important that you check the your options in our catered Halls of Residence, University is able to meet your specific requirements, or if you are an undergraduate or postgraduate as the type and level of support for international student there are a variety of self-catered options students with disabilities may differ from those at for you to consider*. To find out more about which your home university. Contact us early so we can of our residences you can apply for, head to the discuss your support requirements. Accommodation website. Student Disability Services *Optional meal plans are available at selected Room 036, Basement Level, ClockTower residences. Refer to our website for more 22 Princes Street, City Campus information. Phone: +64 9 373 7599 ext 82936 Email: [email protected] Privately managed accommodation* www.disability.auckland.ac.nz If you wish to look for accommodation outside of the University residences, our Advisory Service can assist you with finding suitable options. We also offer advice on tenancy in Auckland and host a variety of
21 Disputes and grievances The University is committed to maintaining an open, fair and respectful environment in which all staff and students can pursue their individual and shared teaching, learning, research and administrative activities. In such a large and complex organisation, with a diverse body of students and staff, disputes and disagreements will sometimes arise. The University encourages resolution of disputes initially through informal processes, but there are workshops and events designed to connect you with also formal procedures if an informal approach is not local providers and other students seeking private appropriate or is unsuccessful. accommodation. The University has a Proctor who is the primary *We do not inspect or in any way guarantee the quality or availability of private accommodation. reference point in the University for matters relating to student conduct (non-academic), including Application dates complaints against students or disputes between students. The Proctor is also a contact person for Applications for the 2020 full academic year and students who have any concern about bullying or Semester One 2020 accommodation opened harassment. online on 1 August 2019. If you still require accommodation for the 2020 year please contact Student learning and research grievances the Accommodation Solutions team to discuss the options that may be available to you. For Difficulties in academic matters can often be accommodation commencing in Semester Two, resolved informally through such measures as: applications open online on 1 April 2020. raising the matter directly with the other person; approaching a Course, Stage or Programme We strongly recommend you apply even before you Coordinator or the Head of Department; or have confirmation of your University admission, so approaching the Department Postgraduate Adviser you have the best chance of getting a place in your or Faculty Associate Dean (Postgraduate). preferred residence. For further information, visit: If you will be under 18 years old when you take up www.auckland.ac.nz/dispute-resolution residence, please contact the International Office as The University statute on Resolution of Student special arrangements apply. Academic Complaints and Disputes explains the Email: [email protected] procedures to be followed where informal resolution To find out more, or for assistance, contact: is not successful or appropriate. Accommodation Solutions For further information, visit: Student Commons, 2 Alfred St www.auckland.ac.nz/academic-disputes Level 3, Room 393, City Campus If a problem or dispute arises within a research Phone: +64 9 373 7599 ext 84172 supervision situation, this should be addressed as 0800 864 467 soon as possible. Suggestions to help with this can Fax: +64 9 373 7552 be found at: Email: [email protected] www.auckland.ac.nz/postgrad-policies www.accommodation.ac.nz The Proctor can also advise about the procedures Join us on Facebook available for resolving academic problems or www.facebook.com/uoa.accommodation disputes.
22 Personal disputes and conflicts Maclaurin Chapel: 18 Princes St, City Campus Sometimes conflicts arise between individuals, Chapel Secretary: Jannine Wood. or people have difficulties with another person’s Phone: +64 9 3737 599 ext 87731 behaviour or attitudes. The University encourages Email: [email protected] individuals to work together to resolve such disputes. International Student Chaplains: The Proctor is available to assist with cases of conflicts Yukiko Wakui-Khaw between students or problems to do with student Email: [email protected] behaviour and can refer students to independent Shahela Qureshi (Chaplain for Muslims) external mediation services if this is required. Where Email: [email protected] disputes or conflicts involve staff members, the Academic Head or manager of the staff member may Catholic chaplaincy need to be involved. Auckland Catholic Tertiary Chaplaincy: Fr Chris Denham Harassment 110 Symonds St, City Campus The University is committed to providing an Phone: +64 9 303 3852 environment which is free from harassment, bullying General email: [email protected] and discrimination, as explained in the Prevention Fr Chris: [email protected] of Bullying and Harassment Policy. Harassment is Open hours: Monday to Friday 10am-6pm unwelcome conduct that is “offensive, humiliating or www.thechaplains.org.nz intimidating to any other person and is either repeated or of such significant nature that it has a detrimental Muslim Prayer Room impact on the person, their performance or their work This space hosts a separate area for female and and study environment”. Any student who feels they male worshippers and is available to University staff are being harassed should approach the Proctor, or if members and students. a member of staff is involved, the Academic Head or manager of the staff member. Location: Basement of Chemistry Building (301), 23 Symonds Street, City Campus. The Proctor can provide advice in such matters and support is available from a variety of support and Access is via the external staircase in the courtyard advocacy services. opposite the Chemistry building. Please ensure that you are enrolled in your courses before you The Proctor request access. Email: [email protected] www.auckland.ac.nz/proctor Access cards Chaplaincy and quiet spaces If you have a department card, your department can activate your Prayer Space access for you. If you on campus don’t, you can get one from AskAuckland Central. Maclaurin Chapel The Maclaurin Chapel is on the corner of Princes St and Waterloo Quadrant. The hall is open Monday – Friday, 9am-5pm for anyone to study or gather in small groups, and the kitchen has free hot drinks and a microwave. Our Chapel is a peaceful place for prayer and reflection, with occasional services or meditation during the week. Various groups and campus clubs meet here in the evenings and for particular bookings. Chaplains are available to meet with students and help you connect with other groups and events. 23 Life on campus
Welfare Office AUSA’s Welfare Office helps AUSA members experiencing financial difficulties. It provides grants for food, optometry, textbooks and other hardship Auckland University Students’ grants. Association (AUSA) Contact: AUSA is a voluntary student–run organisation Room G11, Old Choral Hall, committed to representing and advocating for City Campus (use Alfred Street entrance) students at the University of Auckland. It is free to Phone: +64 9 923 7377 join. Email: [email protected] www.ausa.org.nz/welfare AUSA provides a wide range of services including a Student Advice Hub, Welfare Office, Class Representative system, the University’s lost property Sport and Recreation service, a bookshop (ubiq), 1400 lockers for hire, Sport and Recreation provide a wide range of Shadows (student bar), Parentspace, Womenspace, facilities and services to students, staff and Radio 95bFM, Thursday Market Days, Delegates graduates. Programme, a wide range of events, and Craccum, If you’re keen on sport you could get some friends the University’s student magazine. together and sign up for one of the UNIM8S Social Contact: Sports Leagues, or represent your faculty in one of AUSA House, 4 Alfred Street 13 sports in the Interfaculty Sports Championship. (opposite the General Library), City Campus. And if you’re competitive, you could even represent Email: [email protected] the University of Auckland in the National Tertiary Sports Championship. Student Advice Hub Recreation is also offered, with all memberships AUSA offers all students access to a free and including access to a wide range of group fitness confidential advocacy service, which is completely classes, weights and cardio equipment. Additional independent from the University. The Student Advice programmes and services are also available such as team can provide you with advice on academic, boxfit, self-defence, personalised programmes and financial or personal issues. We ensure that you much more. are treated fairly and with respect while you study. Besides lending a sympathetic ear, we can offer University Recreation Centre advice about your rights, university procedures, and City Campus refer you to other services you might find helpful. We Phone: +64 9 923 4788 aim to help improve the quality of student life at the Email: [email protected] University of Auckland through advocacy, welfare, Open: Monday to Thursday 6am-9.30pm and advice. Friday 6am-8.30pm Contact: Saturday to Sunday 7am-6.30pm Rooms G15, Old Choral Hall, City Campus www.universitysport.auckland.ac.nz (use Alfred Street entrance). Email: [email protected] www.ausa.org.nz/hub
24 Student Space directly above the Common Room. C-Space has places to sit, shower facilities, a kitchenette and toilet. It’s Parent Space also the home of the Auckland University Pacific Island A student parent is any student enrolled at the Students’ Association (AUPISA), a parallel organisation University of Auckland that has children or is the to AUSA with its own executive committee, whose primary caregiver of children under 16 years old. delegates sit on the AUSA exec as our Pacific Island You may be studying full-time or part-time, be an Student Officers (PISO). You can usually find AUPISA undergraduate or postgraduate student. Regardless and the PISOs in C-Space. of your level of study, if you have/care for children under 16 you are a student parent. Student parents Volunteering are invited to use these spaces, with or without their Volunteer Hub gives you the opportunity to volunteer children with them. for a wide variety of organisations and community projects, as well as for various initiatives on campus. Queerspace www.auckland.ac.nz/volunteer Queerspace is AUSA’s provided community space for every student who identifies as queer. Queerspace is Student leadership a great place to hang out, connect with other queer A range of opportunities is available for students who people on campus, and is a safe space away from want to develop leadership skills and an increased self- the normal din of study. Queerspace is managed by understanding. the AUSA Queer Rights Officer. Queerspace is also a bookable space. www.auckland.ac.nz/leadership Contact Tessa Naden at [email protected] for details. Campus Store Womenspace The Campus Store is proud to offer a wide range of Womenspace is down the walkway from the Student University of Auckland branded apparel, merchandise Health Services. The Womens Rights Officer’sO ffice and memorabilia. Keep an eye out for their annual is the second door on the left in the Womenspace ‘Design a Tee’ student competition or ask in store for hallway. We have oodles of pamphlets, free condoms, more information. Shop the range online or visit the sanitary products, lollies and a long list of contacts store in the Student Quad, City Campus. and community groups that we can refer you to if Campus Store you’re in need of some more specialised assistance. 34 Princes Street, City Campus And a hug if you need it. Open: Monday to Friday, 9.30am-4pm Semester breaks and study period, 10am - 3pm The Todd Foundation Centre for Students Phone: 09 923 4818 with Disabilities www.campusstore.auckland.ac.nz Located in the Recreation Centre, at Quad level. Access cards are arranged through the Disability Clubs and societies Co-ordinators ([email protected]). Services Joining a club is a great way to balance your academic include computers, screen readers, text readers and career with something that takes you away from the a scanner; specialised equipment such as CCTV; books. You could try something new, or continue with University network and library catalogue access; an interest you have already. individual and group study desks; coffee and tea- making facilities; a rest room with bed and easy chair; There are more than 200 clubs and societies on and a wheelchair-accessible toilet. campus, ranging from cultural associations from all over the world, to clubs for hiking, canoeing, social O lagi Atea Moana (Culture Space/C-Space) responsibility, photography, film and yoga. www.auckland.ac.nz/clubs Located on level 4 of the Student Union building, 25 EMI Kenneth Myers PL LY BE 820 Centre EMI L City Campus facilities P Y A 29 P C D S L 74 LAN T R H RT E E R S HO T O A EDE D N CRE • Alfred Nathan House S T STREEP RT 4 ANZ T SHO 11 AskAuckland Central 1 - A T 810 C S EDE E STREE north A V N E S N U BANKSID E Food outlets: 9 PRINCE W E S • Barilla Dumplings: The Quad KITCHENE 15 R ST 801 • Hollywood Bakery: The Quad 802 17 C 800 R • Uni Sushi: The Quad E Law P E 803 S AVENU WA Newman 2 N Hall C • Jewel of India (Halal): The Quad BOWE 16 123 TER P E 135 L 805 18 N Lodge O T O • Hello Chinese: The Quad 19A University 16 804 E House 18 • TANK: Student Commons, Level 2 (outside) LAN 107 18 Fisher T N Maclaurin Building T STREE George Fraser Chapel Gallery Q • Shaky Isles: Kate Edger Commons Precinct BOWE U PARLIAMEN 132 ADRAN
• Taco Joint: Kate Edger Precinct 25 100 sector T • Indochine Express: Kate Edger Precinct E 122 T VENU Old A • Strata (Postgraduate lounge): Student Commons, Level 4 Government 102 House 121 C STREE A • The Deli: Owen G Glenn Building, Level 1 120 ANZ • Shaky Isles Coffee Kiosk: Engineering Building, Level 3 The ClockTower 124 105 A • Ha! Poke (Japanese/Hawaiian): Arts Quad L 22 TE . 114 125 g N ld B • Mojo Coffee: Arts Quad s 110 a 2 11 118 m 3 9 T P 24 113 3 Tho 3 • Strata: Law School B 26 103 STREE 241 Alfred Nathan Elam 6 24 • Old Government House Café: Old Government House 0 R P House O 106Bi Music 24 26 A olog Sta 6 1 ALBERT Service 10 D S 109 y 250 3 PARK General 3a 214 Library P 5 1V T ALFRE 5 3 PRINCE 104 12 2 Marae D 22 7 14 21 STREE Maidment 8 5 Student Old Choral 5 200 1 252 Service Hall 21 9 25 313 16 201 16 311 4 6 11 P 2 21 Human 15B STREE 7 1 18 ts Sciences 2 r 255 T A 18 P 253
3 32 15A Shops and banks: 2 D 22 206 15 5 34 P YAR Commons 15 • Campus Store: The Quad The WYN 274 36 Quad 315 207 25 226 Student Edger Arts 2 20-26 5 38 P 273 27 • Ubiq Bookshop: ate Commons S 36 K 11 1 P 8 Fale Pasi ka Complex Student Commons, Level 1 Info 219 16A WELLESLE 300 303 SYMOND 3 0 • UniChem Pharmacy and Science 314 10 22 Centre Recreation 260 402 5 Centre 20 P GRAF Owen G Glenn Building New Zealand Post: Y 5 17 STREE T Student Commons, Level 1 P O 40 404 7 N T 301 • ANZ Bank: Student Commons, Level 1 23 Science 9 EAS 40 Engineering Centre 401 12 T 22 • Munchy Mart: Student Commons, Level 0 408 403 P 16 16 AT Hop cards can be purchased/topped up here P 16 24 P 7 R
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26 Living in Auckland Auckland is a great place to live and study, with the pulse of an urban lifestyle alongside more tranquil settings of parks and beaches. With a population of approximately 1.4 million people, Auckland has a bustling centre with many activities, from international concerts and sporting events, to cultural festivals and celebrations. Located between two beautiful harbours (the Waitemata and the Manukau), there are dozens of beaches to enjoy within minutes of the central city. Venture further afield and you can explore the islands of the Hauraki Gulf or the wild west coast surf beaches. Whether you’re looking for an outdoor adventure or a quiet morning coffee and browse in the local markets, there’s always something to do in Auckland.
Transport Trains and buses There are many ways to get around Auckland. You To get around Auckland’s city centre easily, there is a can walk or cycle, or take ferries, buses, trains, taxis red CityLink bus that costs a maximum of $1. or cars. If you want to get to some of the city’s central suburbs like Parnell, Newmarket and Ponsonby, you Ferries can take the green InnerLink bus. This bus travels You can visit the following residential areas from in a loop around the central city (including the the Downtown Auckland Ferry Building: Devonport, University) and costs a maximum of $2.50. Birkenhead/Northcote Point, Bayswater, Stanley Bay, The orange OuterLink bus travels past the University Halfmoon Bay, and Waiheke Island. and around the inner suburbs of Auckland City (e.g., You can also take ferries to visit beautiful, Epsom, Mt Eden, St Lukes). uninhabited islands in the Hauraki Gulf such as The Inner and OuterLink bus service runs on such a Rangitoto, Rotoroa and Tiritiri Matangi. frequent basis that timetables are not required. For fares and timetable information, visit If you live elsewhere in the city, you can catch either www.fullers.co.nz a bus or train to your destination. 27 Full-time tertiary students are eligible to receive up For information about great things to do in to a 40% discount on travel when using an AT HOP Auckland, visit: card. You will need an AT sticker for your student www.aucklandnz.com/visit ID card which you can collect from AskAuckland www.aucklandcouncil.govt.nz Central. Download the AT Mobile app to help you plan your For information on living in Auckland, visit: journeys. www.auckland.ac.nz/is-living-nz www.at.govt.nz/bus-train-ferry
Cars Cost of living Carparks within Auckland’s Central Business District Below are some of the costs you can expect to pay (CBD) are expensive, costing from $10-20 per day. on a weekly basis, per person, per week, living in University parking is available underneath the Owen rented accommodation in Auckland. Please note that G Glenn building, 12 Grafton Road. these costs are approximate, as at 1 August 2019. All prices are quoted in NZD. www.auckland.ac.nz/parking
The necessities per week in NZ$ Accommodation (per bedroom – including remainder of the house/flat/ 195-360 apartment shared between flatmates) (For private studio, rent would start at $360 per week) Power (and maybe gas) 23 Based on a 1/3rd share of a three bedroom apartment, with an average monthly power account of $260. Note this is averaged on higher use in winter, lower in summer Phone and internet 10 Based on a 1/3rd share of a 3 bedroom apartment, with internet access (30GB) Mobile phone 8 Calls, text and data Insurance 8 Based on insuring household items Food 120 Food, drink, cleaning items, shared or bought separately in a three-bedroom flat Total $361-$526 The non-essentials per week in NZ$ Transport 35 cash (13.30 with One zone return, 5 days per week student discount) Entertainment 55 Dinner out/movie/sports event per week.
Remember to also take into account the cost of buying text books, clothing, medicine, beauty products and going on holidays. To compare with the cost of items in your own country, you can convert these prices on www.xe.com
28 Basic grocery costs NZ$ Milk (1 litre) 2.32 Butter (500gm) 5.80 Cheese (500gm) 7.00 Eggs (1/2 doz) 4.49 Toilet paper (12 pack) 4.00 Soap (1 bar) 1.50 Teabags (100 pack) 5.49 Bread (grain toast) 2.99 Sugar (500gm) 1.99 Laundry powder (1kg) 4.50 Dishwashing powder (1kg) 7.99 Instant coffee (90gms) 3.00 Coke (1.5 litre) 3.00 Bottled water (750ml) 1.99 Energy drink (250ml) 2.49 Peanut butter (500gm) 4.70 Marmite (250gm) 3.99 Cereal (750gm) 5.99 Rice (500gm) 1.69 Pasta (500gm) 0.95 Bottle wine (750ml) 10–18 Beer (12 pack) 22 Note: Look out for items on special, Buying in bulk will also help reduce weekly grocery costs. Eating out costs NZ$ Takeaway coffee (flat white, latte) 4.50 Big Mac combo 10.00 Pizza (large) 5–16 Glass of wine (bar or restaurant) >9 Bottle beer (bar or restaurant) >9 Chinese takeaway 14 Meat pie 3.80 Other expenses to be considered NZ$ Medical visit from 60 Dental visit from 150 Haircut from 30 Movies (student discount) 12.50–16.50 Gym Membership (per year) 319
29 Working To work, you must have a current student visa in your You can drive for a maximum period of 12 passport which allows work rights. If you do not have months from the date you arrive in New Zealand. a visa allowing work rights, you must apply for one at If your licence is not in English, you must obtain Immigration New Zealand. an international driver permit or an approved For more information about working while studying, translation of your licence and carry it with your visit: original driver licence when driving in New Zealand. www.immigration.govt.nz/new-zealand-visas After you have been here for longer than 12 months, you must convert your license to a New Zealand Inland Revenue Department (IRD) licence. Any person caught not carrying their driver licence with them when they drive will be fined. If you are permitted to work while in New Zealand, Anyone who drives without any licence at all will be you must apply for an IRD number before working. fined. For further information, visit www.ird.govt.nz For more information visit: New Zealand has minimum wage regulations. Employers are not legally able to pay their employees www.nzta.govt.nz/licence/residents-visitors less than the minimum wage. Remember to always keep left: In New Zealand, employment.govt.nz/hours-and-wages/pay/ we drive on the left-hand side of the road. If you are minimum-wage having trouble remembering, write “keep left” on a sticker and put it on your steering wheel. Student Job Search Always buckle up! In New Zealand, the driver and all Student Job Search (SJS) is a non-profit organisation passengers in the car must wear safety belts. If any that assists students to find part-time employment passenger under 15 years old is not wearing a safety while studying, and full-time work during the belt, the driver is fined. summer vacation. Do not drink and drive: If you have been drinking www.sjs.co.nz alcohol, get a friend to take you home or catch a taxi. You can be fined up to $6,000 and possibly Ambassadors imprisoned if you are caught drinking and driving. Never ride in a car with a drunk driver. The Student Ambassador Programme offers casual employment to University of Auckland students to Speed kills: Excessive speed is one of the biggest provide support for key University events. killers in New Zealand, especially on rural roads. Keep to the speed limit and drive carefully. If www.auckland.ac.nz/ambassador someone is injured in an accident, call 111 for emergency services (ambulance, fire or police). CDES For more information visit Our Career Development and Employability Services • www.nzta.govt.nz can help you with career planning and increasing (where you can find New Zealand road rules) your employability. They can also assist with finding employment, especially after graduation. For more • www.drivesafe.org.nz details, see page 19. (tips on driving in New Zealand safely) Driving • www.drivingtests.co.nz/roadcode/tourist (driving theory quiz for overseas drivers) Driving in New Zealand is permitted if you hold a current valid driver licence (in English). Any • www.police.govt.nz restrictions or conditions on your licence will continue to apply in New Zealand.
30 Personal safety
Essential safety advice What to do in an emergency New Zealand is generally regarded as a very safe If you need to call for the police, fire rescue or an place. However, as in all big cities, it is sensible to ambulance dial 111. It is free to dial 111 from take precautions to protect your personal safety: your mobile or from a landline. The emergency • Do not walk home alone late at night; take a taxi. operator will ask whether you need the police, fire or If you are walking, go in a group and keep to well- ambulance. lit streets. Only use the 111 number when a crime is actually being committed, or if life is at risk. For non- • Be alert and aware of your surroundings at all emergency calls to the police (for example, when a times. Do not listen to loud music; do not walk burglary has already taken place and the burglars are while sending text messages, or talking on your no longer on the scene), call 105. You can also go to mobile phone. the central city police station located on the corner • Do not carry large amounts of cash. If you must of Cook and Vincent Streets, or phone your local carry valuables, keep them hidden from view. police station. • Protect your mobile phone. Register your phone If the emergency is not urgent enough to call 111, with your network provider and if it is stolen ask and takes place on the University campus you can them to block the SIM card immediately. telephone University Security (see pg. 16). For traffic information and incidents that are not • Take care when using cash machines late at night. emergencies, dial *555. People with impaired Do not walk away from the machine with your hearing can dial 0800 16 16 16 (text phone only) cash in full view. or fax 0800 16 16 10. • Never keep your PIN number with your cash card. • Keep your home secure by locking all windows and doors. Leave some lights on while you are out. • Get property insurance so that you can replace your property in case of theft. • Back up work on your computer regularly (external hard drives, cloud services) so you do not lose vital work if your computer is stolen. • If your credit or cash cards are stolen inform the card provider immediately. Do not wait until you get home.
For pedestrian and bicycle safety visit: www.at.govt.nz/cycling-walking
31 In New Zealand emergencies can happen anywhere, any time, and often without warning. When they do, civil defence and emergency services will be busy helping people who need them most.
NO POWER NO INTERNET NO OR PHONE WATER
WHAT WOULD YOU DO? CAN'T GET STUCK HOME AT HOME
HAVE TO EVACUATE
Floods, storms, severe weather, earthquakes, volcanoes, tsunami and landslides can disrupt our lives, damage property and cause serious harm.
The good news is, it’s easy to make sure you, and the people you care about, are ready to get through.
Have a chat with your family and friends, and work out what you’ll do.
WWW.HAPPENS.NZ
32 In New Zealand emergencies can happen anywhere, any time, and often without warning. When they do, civil defence and Time difference emergency services will be busy helping people who need them most. New Zealand is one of the first places in the world to see the new day, 12 hours ahead of GMT (Greenwich Mean Time). Drinking water NO New Zealand cities and towns have excellent water POWER NO INTERNET NO OR PHONE supplies and in all cases tap water is fresh and safe WATER to drink. Water from rivers and lakes should be boiled, chemically treated or filtered before drinking to avoid stomach upsets. Climate WHAT WOULD The north of New Zealand is subtropical, while the south is more temperate. The warmest months are January to March and the coldest are July to YOU DO? September. CAN'T In summer, the average maximum temperature GET STUCK ranges between 20-30ºC and in winter between HOME AT 10-15ºC. HOME Average daily temperature (high/low) HAVE TO Temp (ºC) Temp (ºF) Rain days/ EVACUATE month Spring 18/11 65/52 12 Banking Summer 24/12 75/54 8 New Zealand has a very modern banking system Autumn 20/13 68/55 11 and almost everybody has a bank account. It is the Winter 15/9 59/48 15 safest, most convenient way to manage your money. Having a bank account will make day-to-day life in The weather in Auckland is somewhat changeable so New Zealand much easier. be prepared. There are a number of banks to choose from including Kiwibank, ASB, BNZ, ANZ, Westpac and Proof of age – KiwiAccess Card TSB Bank. The KiwiAccess card is useful whenever you need to ANZ and ASB each have a branch at the City Campus. prove your age, such as when buying alcohol. You should obtain one if you do not have a New Zealand Your rights driver’s licence and do not wish to carry your New Zealand is a modern democratic country in passport with you. which human rights are protected. It is illegal to
Floods, storms, severe weather, earthquakes, volcanoes, tsunami and The KiwiAccess card costs $55. You will discriminate on grounds such as gender, race, landslides can disrupt our lives, damage property and cause serious harm. need to provide a recent photo of yourself along religion or ethnicity. Complaints about discrimination The good news is, it’s easy to make sure you, and the people you care with your passport. You can apply for a card at should be made to the Human Rights Commission. about, are ready to get through.
Have a chat with your family and friends, and work out what you’ll do. most New Zealand Post Shops. Newcomers to New Zealand have the same rights www.kiwiaccess.co.nz and obligations under New Zealand law as any other WWW.HAPPENS.NZ person living here. It is against the law for anyone to
33 steal or damage your property. It is against the law CAB Language Connect for anyone to deliberately attempt to injure you or CAB Language Connect is a specialised multi-lingual anyone in your family. service providing interpretation in 23 different languages. You can contact CAB Language Connect Consumer rights by telephone or email, or visit them for a face-to- New Zealand has laws to protect you from misleading face meeting. advertising, faulty goods, poor workmanship, unfair Location: 521D Mt Albert Road, Three Kings, trading and other problems you might meet as a Auckland consumer. Help is available from the Citizens Advice Phone: +64 9 624 2550 or 0800 78 88 77 Bureau. Always keep receipts, quotes and estimates, Email: [email protected] copies of agreements and other such documents, http://www.cab.org.nz/languageconnect since these can help if a dispute arises.
Citizens Advice Bureau (CAB) For important New Zealand laws, visit www.legislation.govt.nz The CAB provides free information, advice, support and advocacy. The service deals with subjects such as immigration, tenancy, flatting, health, social welfare, pathways to employment, employment relations, legal disputes, rights of individuals and family issues. They also have information on ethnic communities, and local and central government. Citizens Advice Bureau 1st floor, Auckland Central City Library 44-46 Lorne St, Auckland 1010 Phone: 0800 367 222 (0800 FOR CAB) www.cab.org.nz
34 Travelling around New Zealand
Bay of Islands and Northland
Auckland The Coromandel
Hamilton – Waikato Bay of Plenty
Rotorua East Coast Lake Taupo Taranaki Hawkes Bay Whanganui
Wellington Nelson
West Coast Marlborough
Christchurch – Canterbury
Wanaka Queenstown Central Otago
Fiordland Dunedin Southland
Stewart Island
For information on travelling around New Zealand, check out the following: www.newzealand.com/int www.tourism.net.nz
35 Faculty advisers and contacts Faculties provide academic advice and general support to all students. Specialist academic and student advisers are available for international students in some faculties.
Faculty of Arts Faculty of Education www.arts.auckland.ac.nz and Social Work Arts Student Centre www.education.auckland.ac.nz Room 416–418, Building 201, 10 Symonds Street Education Student Centre Phone: +64 9 373 7513 A Block, Gate 3, 74 Epsom Avenue Email: [email protected] Phone: +64 9 373 7513 Email: [email protected] Business School www.business.auckland.ac.nz Faculty of Engineering Business Student Centre www.engineering.auckland.ac.nz Level 1, Owen G Glenn Building Engineering Student Centre Undergraduate enquiries Level 4, Building 402, 20 Symonds Street Phone: +64 9 373 7599 ext 87186 Phone: +64 9 373 7599 ext 88120 Email: [email protected] Email: [email protected]
Postgraduate enquiries Postgraduate enquires Phone: +64 9 373 7599 ext 85022 Phone: +64 9 373 7599 ext 86726 Email: [email protected] Email: [email protected]
Graduate School of Management enquiries Phone: +64 9 923 4503 Faculty of Law Email: [email protected] www.law.auckland.ac.nz Law Student Centre Creative Arts and Industries Level 2, Building 810, 1-11 Short Street www.creative.auckland.ac.nz Undergraduate enquiries CAI Student Centre Phone: 373 7599 ext 81973 Level 2, Building 421, 26 Symonds St Email: [email protected] Phone: +64 9 373 7513 Postgraduate enquiries Email: [email protected] Phone: +64 9 373 7599 ext 88180 Email: [email protected]
36 Faculty of Medical and School of Graduate Studies Health Sciences Ask Auckland Central www.fmhs.auckland.ac.nz Alfred Nathan House, (Building 103) 24 Princes Street Medical and Health Sciences Student Centre Ground floor, Building 503, 85 Park Road Phone: +64 9 373 7513 Grafton Campus Email: [email protected] Phone: +64 9 923 4888 www.auckland.ac.nz/sgs Email: [email protected] Find us on: Faculty of Science www.science.auckland.ac.nz Science Student Centre Building 301, Ground Floor, 23 Symonds Street Phone: +64 9 923 7020 Email: [email protected]
Undergraduate enquiries Email: [email protected] Postgraduate enquiries Email: [email protected]
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MAIN DIRECTORY Saint J
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W W t dale Street t Wyndham Street International Office The University of Auckland Alfred Nathan House City Campus Auckland Email: [email protected]
Emergency contacts Where to get help: In an emergency (fire, police, ambulance) International Student Advisers Phone: 111 – Emergency Services Web: www.auckland.ac.nz/international This is a free number (including calls Phone: +64 9 373 7599 from mobile phones) Email: [email protected]
For traffic incidents and information: AskAuckland Central Phone: *555 (mobile phones only) Phone: 0800 61 62 63 People with impaired hearing: Email: [email protected] Phone: 0800 16 16 16 (text phone only) University Health and Counselling Services Fax: 0800 16 16 10 Web: www.auckland.ac.nz/ healthandcounselling Phone: 09 923 7681 (also after-hours) Email: [email protected]
Safety and Security Dial 111 for Police, Ambulance and Fire Emergency Services Campus Security Freephone (all campuses): 0800 373 7550 Web: www.auckland.ac.nz/unisecurity
www.international.auckland.ac.nz