Spa Opportunities 15Th July Issue 65

from the publishers of spa business world news, jobs & training updated daily online spa opportunities Issue No 65 15 July – 23 July 2009 £2.00 www.spaopportunities.com Brand extension for buddha-bar Six new spa facilities planned to open by mid 2012

George V Restauration (GVR) – the group Next to launch in October 2009 will be a behind the buddha-bar chain – has revealed Buddhattitude branded spa in Doha, Qatar. In further details about the new licensing agree- February 2010, a Buddhattitude will open in ments for six new spas under its Buddhattitude Dakar, Senegal in the Fann Corniche area. day spa concept and its buddha-bar spas. Further Buddhattitude spas will open in Each spa will be owned by a separate Dubai, UAE, in December 2010 and Shanghai, company. GVR won’t own the spas, but instead China, in late-2010. Th ere will also be buddha- license its brand names with extensive guide- bar spas opening in Panama City, Panama, in lines including interiors, layouts, recruitment 2010 and Sahl Hasheesh, Egypt in 2012. and training. Th ere are also options in each Th e fl agship buddha-bar spa opened in the agreement for a separate management contract, Hilton Evian-les-Bains in France in March 2007. of which fi ve of the six spas have taken. Details: buddha-bar.com Eco initiative debuts at Mandala Spa

An environmental initiative called The Treetment Project has launched at the Mandala Spa & Villas on Boracay Island in the Philippines. For every spa treatment that is purchased and every room night booked, a tree will be planted and cared for by the Mandala Spa staff. The tree seedlings will be planted in Fillipino government-designated and protected areas on Boracay Island. Guests can opt to have their tree named and will be given updates on its growth and development. Mandala Spa & Villas is a member of the Great Hotels of the World organisa- tion. Details: ghow.com Th e fl agship buddha-bar spa opened at Hilton Evian-les-Bains in 2007

New ayurvedic programmes Debrah Dhugga to leave ghd introduced at Spa Cenvaree Debrah Dhugga is to leave the hair and beauty A range of new ayurvedic and yoga brand ghd as its director of retail and spa as a programmes are to be introduced to spas result of the decision to discontinue the ghdspa within the Asia Pacifi c-based Centara Hotels & range. Dhugga brought to the role more than 26 Resorts group. years of management experience in the luxury Centara’s luxury Spa Cenvaree brand has hotel and spa industries. added an ayurvedic wellness programme to its In a statement, the company thanked Dhugga range of treatments, which can be adapted to for “her leadership, tireless commitment and individual needs, ranging from a three-hour professional approach to the business”. session to a full day of events. Dhugga said: “I have enjoyed my time with Th ere will also be a series of yoga pro- the ghd family. It’s a fantastic brand. However, grammes on off er for guests, including morning I am now looking forward to moving back and evening meditative sessions. Details: into the world of hospitality and spa.” Details: centarahotelsresorts.com New programmes will include Shirodhara ghdhair.com

NEW CONTENT SPA MARKETING NEWS AND PRODUCT ROUND-UP POWERED BY www.spa-kit.net NEWS spa opportunities New experiences debut at Spa Qualia

THE LEISURE MEDIA COMPANY Comprehensive menu devised to celebrate authentic Australia European ofﬁ ce A new spa concept and treatment menu have Portmill House, Portmill Lane, been introduced at the spa within the Qualia Hitchin, Herts SG5 1DJ, UK resort on Hamilton Island’s Great Barrier Reef Tel: +44 (0)1462 431385 in Australia. Fax: +44 (0)1462 433909 In creating the new concept, the spa team email: please use contacts’ drew up its collective experience to provide an [email protected] ‘eco-chic Australian experience which focuses on the health and wellbeing of each client’. Subscriptions A range of four signature ceremonies have Michael Emmerson +44 (0)1462 471932 also been introduced, using Li’tya and Sodashi To book recruitment advertising, call products, and providing an authentic Austra- Emma Matthews +44 (0)1462 471907 lian spa journey, with one taking inspiration from the Great Barrier Reef. Editor Designed by Queensland architect Chris Liz Terry +44 (0)1462 431385 Beckingham, Qualia resort and spa are owned Managing Editor by Bob Oatley and his family. Guests arrive at Sarah Todd +44 (0)1462 471927 Port Cochere and enter the spa via a walkway lined with refl ecting pools. Spa Qualia has Journalists six rooms including two double treatment Katie Barnes +44 (0)1462 471925 areas with their own sunken Roman bath and Pete Hayman +44 (0)1462 471938 outdoor shower. Details: qualia.com.au Qualia boasts views across the Great Barrier Reef Tom Walker +44 (0)1462 471914 Caroline Wilkinson +44 (0)1462 471911 Design The Cliffs centre launches Ed Gallagher +44 (0)1905 20198 A 18,000sq ft (1,672sq m) new wellness centre Internet has opened within Th e Cliff s mixed-use Dean Fox +44 (0)1462 471900 Walnut Cove residential community develop- Display Advertising ment in Arden, North Carolina, US. Th e new centre boasts an outdoor swimming Nuzhat Hayat +44 (0)1604 415414 pool and an indoor lap pool. Treatments last Recruitment, training & tenders either 30, 60 or 90 minutes and include Swedish Annie Lovell +44 (0)1462 471901 and deep tissue massage. Th ere is also hot stone Paul Thorman +44 (0)1462 471904 massage, aromatherapy and reiki (Energy) Anthony Ward +44 (0)1462 471914 therapy on off er. Facial treatments will be added to the spa menu later this year. Details: Simon Hinksman +44 (0)1462 471905 Th e exterior of the spa at Walnut Cove cliff scommunities.com Julie Willmott +44 (0)1462 471916 Financial Controller Sue Davis +44 (0)1395 519398 Bannatyne’s opens latest spa in Scotland Financial Administrator The 30th spa in the Bannatyne Group is part of a £16m investment made by Denise Gildea +44 (0)1462 471930 portfolio has opened in Edinburgh. the group in the last eight months. Circulation Manager Based at Bannatyne’s Queen Street This has included a £2.5m hotel and Michael Emmerson +44 (0)1462 471932 health club, facilities at the £60,000 spa spa development in Hastings, and a new include two treatment rooms and a dual £500,000 spa and extension to the ﬂ ag- Ordering your free copy of Spa Opportunities treatment room for couples, a spray tan ship health club in Darlington. To order Spa Opportunities, log on to www.spaopportunities.com email: [email protected] room, pedicure and manicure thrones, Duncan Bannatyne said: “We’re oper- tel +44 (0)1462 471913 fax +44 (0)1462 433909 and a relaxation room. ating in a competitive marketplace, but Distribution: Spa Opportunities is published 24 times a year by The Leisure Media Company Limited, Portmill House, Portmill Lane, Employing six therapists, the spa health and wellbeing remain top of the Hitchin, Herts SG5 1DJ, UK and is distributed in the USA by SPP, 75 Aberdeen Road, Emigsville, PA 17318-0437. Periodicals postage offers a range of treatments including agenda for many people and our spas paid @ Manchester, PA POSTMASTER Send US address changes to Spa Opportunities, c/o PO Box 437, Emigsville, PA 17318-0437, USA complementary therapies and specialist and health clubs continue to trade well. Copyright: The views expressed in print are those of the author massage, plus beauty treatments such “The recession will not be affecting and do not necessarily represent those of the publisher. The Leisure Media Company Limited. All rights reserved. No part of as waxing, nail care and make-up. our ongoing investment plans, as we this publication may be reproduced, stored in a retrieval system or transmitted in any form or by means electronic, mechanical, The Edinburgh spa is the 30th Ban- aim for further growth and expansion.” photocopying, recorded or otherwise without the prior permission of natyne Spa to be opened in the UK and Details: bannatyne.co.uk the copyright holder. Printed by Warners Midland plc. © Cybertrek Ltd 2009 SSN 1753-3430

2 Read Spa Opportunities online www.spaopportunities.com/digital IssueIssue No No 65 ?? © Cybertrek 20092008 news & jobs updated daily at www.spaopportunities.com

Spa & Sport Software Optimized Reservation As the towers rise, they will turn outwards, off ering panoramic views across the city Voucher Administration Parisien tower project gets new look Package Reservation Personnel Ressource Plan A development for La Défense in Paris has apartments, as well as the panoramic spa, a Inventory Management been revised, with a new architectural practice hotel and offi ces. driving the scheme. Design features will include glazed façade Guest Relationship Called Hermitage Plaza and designed by panels with diff erent points catching the light Management Foster + Partners, the twin tower buildings will throughout the day as the sun moves. Th e Multi Property Solution take the form of interlocking triangles which building will be braced by a diagrid structure Golf Management face one another and enclose a large public pi- and incorporates a number of sustainable azza. As the towers rise, they will turn outwards features. Th ese include angled façade panels, Membership Management to off er residents sweeping views across the city which will promote self-shading, and vents WebBooking and WebShop from large feature windows. which can be opened to draw fresh air inside. Covering a total site area of 161,458sq ft Work is scheduled to begin in 2010 and be Table Reservation (15,000sq m), the fi rst tower will have 91 fl oors completed by the end of 2014. (See Spa Business Digital Signage and the second will have 92. Th ere will be 538 news 09/3. To subscribe, visit spabusiness.com)

Bath Priory Garden Spa prepares to reopen

Th e Bath Priory’s Garden Spa will be equipment, as well as Technogym’s Kinesis re-opening in September 2009 following a cable system. complete refurbishment. Th e Garden Spa has been transformed to Th e spa will off er two reception areas, a showcase the hotel’s landscaped gardens, total of four treatment rooms, an indoor which can be viewed through the large swimming pool, a sauna, an elliptical steam windows by guests. Th e spa will off er a full „Reservation Assistant has worked with us closely to automate our operation, they pod and changing facilities. range of beauty and massage treatments, using understand the business and the operation. Th ere will also be a brand new gym, consist- Decléor, Li’Tya and Jessica Nails products. TAC has been always supportive and very ing of two rooms off ering resistance and cardio Details: bathpriory.co.uk professional during the project execution.“ Hakam Sourani, Director of IT and AV Emirates Palace, Abu Dhabi New spa for Grand Velas

A US$15m (%10.7m, £9.3m) new spa has launched at the Grand Velas Spa Resort Riviera Maya in Mexico. Inspired by the jungle and natural water pools of the Yucatan Peninsula, the facility was designed by Mexican architects Ricardo Elias www.reservationassistant.com and Alexis Elias of EliasElias. It preserves the TAC Informationstechnologie GmbH stone, plants and streams specifi c to the Riviera Schildbach 111, A-8230 Hartberg, Austria T: + 43 3332 6005 990, F: +43 3332 6005 950 Exterior of the new resort and spa Maya landscape. Details: grandvelas.com

THERAPIST UPDATE

Marisa Dimitriadis Product News is an international spa consultant with POWERED BY more than a decade of experience within spa-kit.net the beauty and wellness industries For more information, or to contact any of these companies, log on to www.spa-kit.net and type the company name under ‘keyword search’ Making money in a tough climate

ou are probably asking your- PENINSULA AND ESPA self where the beauty and spa Y industry is headed in these tough economic conditions. Right? You are Th e Peninsula Hotels group and ESPA have also thinking that people will not pamper teamed up to launch a new range of treatments themselves in the same way they used to and products, called Simply Peninsula. with household and personal expenditure Th e collection has been developed exclusively under increasing pressure, high interest by ESPA International for the hotel group, with rates and ever rising costs? ESPA founder and CEO Susan Harmsworth You have two choices to make before personally involved in creating the formulas you read this article: you can either hide with her chemists. away and hope for the best while fearing Simply Peninsula will initially be introduced the worst or you can adjust your mindset in both spa treatments and for retail in six and do whatever it takes to stay in busi- Peninsula Hotels on an international basis. KEYWORD: espa ness, grow and be brilliant! Let’s have a look at a few key areas where you can possibly catch more business and diversify. FITFLOP’S LATEST RANGE Firstly, don’t discount and especially now in these tough times – you will look Fitfl op has unveiled the latest additions desperate! Rather, add value for your cli- to its range. Co-created by Bliss founder Marcia ent to ensure loyalty and repeat bookings. Kilgore, new colours include Tokyo Purple, Sil- So while the frequency of treatments may ver Sequins and Cool White leather. Research be down, make sure that when your client by the London South Bank University has books a treatment, it is with your spa. So concluded that the shoes can ease a variety of add on additional services at a reduced ailments such as heel spurs, chronic back pain, price, should they be booked at the same sciatica and osteoarthritis. Additionally, the time, or offer different packages but don’t company’s patent-pending microwobbleboard™ discount. technology is designed to increase leg muscle It is in tough times like these that KEYWORD: ﬁ tﬂ op activity by 10-12 per cent. companies are seeking ways to keep their staff healthy, productive, and motivated and reduce sick time taken. What better way to keep people healthy in mind and NEW PEVONIA PRODUCTS body than to offer them a spa treatment? What better incentive prize to offer staff! Pevonia has unveiled two new anti-ageing There is no better gift, so market this and products, consisting of freeze-dried formula- get out there and sell corporate wellness. tions of polypeptides to help to give the skin a In conclusion, I want to leave you youthful look. with a thought. Yes, people will pamper Th e fi rst of the two is PevoReclaim™, which is themselves less but they will still pamper formed with repairing collagen polypeptides themselves. What are you actively doing that is the skin’s most important protein. Th e to make sure this happens at your spa? second is PevoRefi ne™, an ultra rich in polysac- charides, while hyaluronic acid and palmitoyl Contact: [email protected] proline give moisture to the skin. KEYWORD: pevonia

14 Read Spa Opportunities online www.spaopportunities.com/digital IssueIssue No No 65 ?? © Cybertrek 20092008 For more information, or to contact any of these companies, log on to www.spa-kit.net

SHOWERING IN STYLE

Bossini of Italy has launched two shower columns for outdoor/indoor pools and spas. Ideal for a pre- or post- swim shower, the AquaBambú and ArchColumn showers are minimalist in design, made from high quality stainless steel and have the option of a subtle matt fi nish. A choice of fl oor or external water inlets is available when the columns are installed and the temperature and fl ow controls are both conveniently positioned and easy to use. A low level foot shower is fi tted as standard. KEYWORD: bossini

AEGIS SHIELD LAUNCHES

US-based Neptune-Benson has introduced the AEGIS Anti-Entrapment Shield for use in swimming pools and wet areas. Made from solid fi breglass, the 30in x 30in cover can be fi tted over any main drain up to 24in x 24in in size either on the fl oor or attached to a wall. Said to be the safest drain protection available, AEGIS is also certifi ed under the Virginia Graeme Baker Act, which requires all US public pools and spas to have safety drain covers and, in certain circum- stances, an anti-entrapment system. KEYWORD: neptune KEYWORD: kettal KETTAL AND IBEROSTAR

WALKING BAREFOOT TEMPUS’ SILVER SERVICE Spanish company Kettal has been selected to furnish the Grand Punta Cana, the fi rst Barefoot has launched a new type of therapeu- Tempus Salon & Spa Wear has provided details Iberostar Grand Collection hotel in the tic fl ooring for use in spas. Called Hot Rocks, on its summer range for 2009 – X-static silver Dominican Republic. the surface comes with a seamless stone carpet uniforms. Available throughout the US and Using products from the Kettal Kore and fi nish, designed to massage the feet of whoever mainland Europe, the silver is woven into Kettal Nova ranges, the luxury hotel is walks upon it. Th e fl oor is composed of marble the reverse of the fabric to help provide a designed to cater for those wanting an pebbles with a clear resin fi nish and can be range of benefi ts. It is claimed that silver has exclusive experience. fi tted along with underfl oor heating to further anti-bacterial properties that eliminates 99.9 In other news, Kettal has opened a enhance the experience. Said to be slip- per cent of all bacteria on contact in addition to showroom in Dubai in the United Arab resistant, Hot Rocks is claimed to be suitable for possessing thermo-dynamic qualities that helps Emirates. Included within the store is all areas of the spa, including wet areas. regulate the wearer’s body temperature. a space dedicated solely to luxury garden furniture. KEYWORD: barefoot KEYWORD: tempus

PHYTO-DRINK RANGE

A range of nutritional concentrates, designed to improve both body and mind, have been unveiled by French company Ericson Labo- ratoire. Th e four drinks – Phyto-Slim drink, Phyto-Fine, Phyto-Stress and Phyto-Age – are formulated with a variety of plant extracts, essential oils and other natural ingredients ranging from ginseng to dandelion. Vitamin B6 is used in Phyto-Stress while the Phyto-Age drink contains a range of antioxidants. KEYWORD: ericson

for a full listing of future events please visit www.spaopportunities.com

SPA DIARY

2-4 September 2009 NATURAL THERAPIES & NATURAL HEALTH EXPO Th is expo in Sydney, Australia, provides a range of solutions for natural health industry professionals as well as a large exhibition. Tel: +61 2 9660 2113 Web: naturaltherapyexpo.com.au

4-5 September 2009 VITA SPA 2009 Large tradeshow and medical spa expo, taking place in Buenos Aires, Argentina, for spa and esthetic clinic owners and operators. Tel: +5411 4758 4340 Web: vitaspaweb.com Th e European Congress on Anti-Aging will take place in October in Germany 9-14 September 2009 58TH CIDESCO WORLD CONGRESS 13-16 September 5-8 October 2009 Th e 58th annual congress of the Comité BEYOND BEAUTY PARIS 2009 2009 ISPA CONFERENCE & EXPO International d’ Esthétique et de Cosmétologie An event suitable for a wide range of profes- A key international conference, exhibition (CIDESCO) will take place in Kyoto, Japan. sional sectors within the international beauty and networking event for the spa industry in Th e congress will include a wide and varied industry, Beyond Beauty will take place in Austin, Texas, US. With a wide range of speak- range of lectures featuring international guest Paris, France, featuring a wide range of the lat- ers, seminar sessions and exhibitions. Lance speakers as well as an equipment, products and est products and equipment as well as suppliers Armstrong will be this year’s recipient of the services exhibition. Th is year’s theme will be In and distributors. ISPA Alex Szekely Humanitarian Award. Harmony with the Skin and the Environment. Tel: +33 1 44 69 95 69 Tel: +1 859 226 4326 Tel: +41 44 448 22 00 Web: beyondbeautyparis.com Web: ispaconference.com Web: cidesco-kyoto2009.com 20-21 September 2009 14-16 October 2009 10-13 September 2009 OLYMPIA BEAUTY WELLNESS SUMMIT 2009 INNER IDEA A London-based exhibition to showcase the lat- An event which aims to provide attendees A US-based conference, taking place in est styles, products and collections from beauty with solutions, knowledge and techniques California, and featuring a diverse selection of suppliers around the UK. Hosting more than from renowned masters of wellness. Delegates mind-body-spirit programming and events. 300 professional beauty brands, this exhibition include spa therapists, managers, operators Held at La Quinta Resort & Spa. also features two live educational stages and a and owners, as well as manufacturers, investors Tel: +1 800 462 1876 range of demonstrations from industry experts. and venture capitalists. Web: inneridea.com Tel: +44 1959 569 867 Tel: +603 9200 7966 Web: olympiabeauty.co.uk Web: wellnesssummit.com 13-15 September 2009 EUROPEAN SPA 23-26 September 2009 15-17 October 2009 EXHIBITION & SUMMIT SPATEC NORTH AMERICA FALL EUROPEAN CONGRESS ON ANTI- Part of the Beyond Beauty Paris event, A three-day forum in Las Vegas, Nevada, AGING & AESTHETIC MEDICINE this extensive European-wide exhibition US, comprising of one-to-one meetings Th is will be the second European annual con- and summit is held in Porte de Versailles in between a selection of spa owners, opera- ference, focusing on a range of anti-ageing and France. It is primarily aimed at all types of tors, directors and design and management aesthetic topics for anti-ageing experts. Aimed spa industry professionals, from therapists to companies and leading spa, beauty and wellness at a range of spa professionals as well as medical managers and owners. product suppliers and vendors. practitioners. Taking place in Germany. Tel: +33 1 44 69 95 69 Tel: +44 20 8547 9830 Tel: +44 20 8846 2906 Web: beyondbeautyparis.com Web:as mcleaneventsinternational.com Web: anti-agingevents.com/europe

6 Read Spa Opportunities online www.spaopportunities.com/digital IssueIssue No No 65 ?? © Cybertrek 20082009 We Invest In Research So You Don’t Have To.

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www.experienceispa.com | 1.888.651.ISPA (4772) MARKETING

SHA Clinic introduces selling package for travel agents SHA Wellness Clinic in Alicante, Spain, has launched a Freshen Up Getaway wellbeing package. The clinic’s new scheme has an added incentive for travel agents – those managing to sell ﬁ ve packages before the end of August will win one for themselves. The offer is valid for all fully-paid reservations completed by 30 August 2009. Details: shawellnessclinic.com

An Nduku Nduku massage being performed at Fordoun’s spa in the Midlands South African Tourism focuses on wellness

National tourism agency South African being integrated into spa treatments. Th e Th e infi nity area at SHA Tourism (SAT) has launched a new, health and agency has also partnered with the Condé Nast wellness element to its ‘My South African Feast’ Group to further promote South Africa. marketing campaign. SAT country manager Lebohang Mokhesi, Massage Envy gives away free First launched in 2008, the campaign initially said: “Th is year, we are looking to highlight a treatments on Facebook focused on South Africa’s food and wine. Th e new reason for people to visit. Unique spa and Massage Envy, the US-based franchise new wellness element is intended to build upon wellness experiences are possible in the country of massage therapy clinics, is giving the success of the fi rst branch of the campaign. at great value for money. Th ere is an enormous away free massages to winners of daily One of the key themes will be how indig- variety of experiences on off er in South Africa.” fan and follower drawings on its Face- enous African products, such as Rooibos, are Details: southafrica.net book and Twitter pages. The new promotion will run until 24 July and has been initially focused on the SpaFinder revs up Salon Wish incentive scheme Dallas, Fort Worth area. Once consumers have become a fan SpaFinder’s new gift card brand SalonWish SalonWish also been used in a number of on Facebook, or a follower on Twitter, featured in a recent NASCAR promotion in the other recent promotions. Th ese include Warner they are then eligible to win every day US, where it was introduced to spectators at the Bros teaming up with SalonWish to launch the throughout the entire contest. Details: Talladega Super Speedway race. fi lm Sunshine Cleaning Company. Th e distribu- massageenvy.com With women making up nearly half of the tors of Legally Blonde also used Salon Wish gift NASCAR audience, SalonWish.com sponsored certifi cates to drive sales for the DVD release. driver Danny O’Quinn Jr, who drove a specially Elsewhere, Nintendo staff beat their sales Champneys group launches decorated pink and purple Chevy Impala in goals aft er using SpaFinder’s gift certifi cate new marketing initiatives Aaron’s 312 Race. incentive programme. Details: salonwish.com A range of new programmes have been introduced at the UK-based Champneys health resorts. Thalgo links up with Capital The Juice Master’s 3-day Detox programme has launched at Champ- Skincare brand Th algo recently took part neys Forest Mere. Health coach Jason in a promotion backstage at the Capital FM Vale, aka the Juice Master, will run three Summertime Ball in London, UK. events between now and September. One of a small number of luxury lifestyle There is also Champneys Fit Camp, brands present, Th algo was off ered an an intensive, week-long weight-loss and opportunity to showcase their newest products ﬁ tness programme, that can be tailored in the gift ing suite. Th e brand was also featured to individual levels of ﬁ tness. Details: on Capital FM radio station and participated in champneys.com Singer Alesha Dixon at the Th algo stand pre-event promotion. Details: thalgo.com

8 Read Spa Opportunities online www.spaopportunities.com/digital IssueIssue No No 6557 ?? © Cybertrek 20082009 cheeky ideas for your business

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LETTERS INTERVIEW LEASE OF LIFE 10 Spase ar ideal environments for 24 ANDREW LANE & 36 Hepburn Springs, a historic, min- treating anxiety disorders, say Emma FRANCES HAYTER eral bathhouse in Australia, has been Fletcher and Martha Langley Spa and Salon International is aiming for transformed into a world-class spa facil- 100 Dove Spa and Pond’s Institute sites by ity. Jennifer Todd pays a visit NEWS 2013. Rhianon Howells talks to the man 14 New architects appointed for the and woman at the helm of the businesses THE WAY I SEE IT landmark Hermitage Towers project in 41 ALAIN MASSAZA France, a €25m spa specialising in SPA SPY DOVE SPA, Th e French thalassotherapy specialist and thalassotherapy launches in Croatia, 30 OAKVILLE, ONTARIO the man behind Accor’s LeSpa brand on and Starwood’s W brand makes its fi rst Caroline Wilkinson pays a visit to the the importance of creativity and freedom appearance in the Middle East fi rst Dove Spa in Canada TRENDS EVERYONE’S TALKING RESEARCH 42 FEEL THE FORCE 20ABOUT SPA MEMBERSHIPS 32 INSIDE INFORMATION Biophysicist James Oschman looks at the Could membership-based business mod- Leonor Stanton reviews ISPA’s latest diff erent approaches of energy medicine, els work in the spa industry? Rhianon research on global spa-goers and gets feed- their effi cacy and how they can be incor- Howells investigates back on the fi ndings from the industry porated into spa off erings

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ness ness i spa bus spa 2009 3 spa business - uniting the world of spas spa business

Spa Business, the sister publication to Spa Opportunities, is your business today, and also grow to written for owners, CEOs and managers of spas, and for the become a unique reference source and investors, consultants and designers who work with them. record of the growth of the market. uniting the world of spas

destination Published four times a year, it offers in-depth analysis of the day resort hotel club medical thermal development and operation of spas in every sector and provides You can subscribe online at curative an informative and insightful range of news and articles. www.spabusiness.com Your collection of magazines will contribute to the success of or call the subscriptions team on +44 (0)1462 471913

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THE REAL THING WORLD OF WELLNESS 46As it expands globally, Indian op- 62 Ayurveda and golf give Turkey’s erator Ayurcare is staying true to authentic LykiaWorld Antalya resort a competitive ayurveda practices. Chris McBeath reports edge. Caroline Wilkinson fi nds out more Did you know PROFILE FITNESS that you can 50 PAUL LEHR 66 EXERCISE HIGH now receive Th e president of Florida’s Pritikin Lon- Kate Cracknell uncovers the benefi ts of a FREE gevity Center reveals his plans to target a simulated altitude technology and looks new audience at home and abroad at what it might add to spa facilities subscription to Spa Business in I’M A BELIEVER PRODUCTS its new, greener, 54 Jonathan Whittle tells us about 70 Prot duc and equipment launches paper-free, digital format? what the Pritikin programme did for him FINISHING TOUCH Change the way you read TALES OF THE ORIENT 74 GREEN TALK Spa Business magazine 58We take a closer look at Mandarin Asian consumers are only paying lip serv- SIGN UP ONLINE: Oriental’s new treatment concept ice to the green movement, a survey shows www.spabusiness.com/green

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SELLING SPA PRODUCTS SUCCESSFULLY

Kelly Carnaby from skincare brand Africology examines how therapists product knowledge can be increased

lthough the green beauty industry cannot escape and recommend the right products, which will help drive the effects of the current recession, this specifi c sales. This is not only benefi cial to individual therapists, A market is not going to disappear overnight. but also to spa and salon owners, who are looking for a With increasing numbers of consumers caring about the high level of customer satisfaction and increased product ingredients used in products and the effects they may sales, especially in an economic downturn. have on their health, the spa industry should therefore be As an industry, we should make sure training and very knowledgeable about ingredients. Sadly this is often marketing materials are clear and factual, helping thera- not the case. pists to understand the ingredients that are used in the Having worked in the beauty industry for more products they work with on a daily basis. Kelly than 14 years, I have sat through numerous product Also, we need to encourage therapists to be inquisi- Carnaby training sessions and I know from experience how con- tive and not take everything at face value. When I train, I Kelly is the distributor fusing it can be. Brands have the tendency to overload always encourage therapists to question what they know, and head trainer of you with information, often contradicting what you have to do their own research and look up ingredients. That Africology skincare in heard in a previous training session from a competitive way their knowledge is based on their understanding of the UK and also runs brand. This makes it very hard to make the distinction the facts and it enables them to make an informed deci- the consultancy between fact and fi ction. sion about what is right for them and their clients. Essential Spa Solutions However, when clients come in for a treatment, they Ethical practice is a bit of a buzz word at the mo- expect their therapist to be an expert, able to answer ment, and deservingly so. It helps build credibility, trust all beauty-related questions and recommend suitable and customer loyalty – three factors that give a business products. It is our role as therapists to always be more a competitive edge. When a therapist recommends a educated than our clients. product, the benchmark should be what is right for that That is why we need to ask ourselves how we can help particular customer and not the size of the commission. therapists to become more aware of ingredients, their In the long run, being ethical will pay off as customers purpose and effect on the skin. After all, knowledge is will come back and trust your recommendations. After all, power; it enables therapists to position themselves as being a therapist remains all about being knowledgeable, experts, answer ingredient related questions from clients caring and putting the customer fi rst.

Creative Spa Concepts to offer Specialist wellness consultants introduced at Six Senses UK alternative to daily management Th e Six Senses Spa at Pan Peninsula in London, Hypnotherapy can aid with stress, anxiety, Consultancy Creative Spa Concepts (CSC) UK, has boosted its wellness team with two phobias, addiction, lack of confi dence and has launched an educational solution to daily specialist consultants. anger management. management services. Wanchai Li is an Asian therapy practitioner, Six Senses at Pan Peninsula has been Called the Management Cultivation who specialises in Eastern massage techniques designed as an urban spa, off ering a Program, it has been created to allow own- and traditions, such as Balinese massage. comprehensive range of Six Senses Spa ers and operators to keep profi ts, maintain Meira Shore provides confi dential signature treatments, Asian therapies and a control and enjoy the benefi ts of operating a hypnotherapy and is an Neuro Linguistic bio-thermal circuit designed to rejuvenate. successful spa business. Programming (NLP) Master Practitioner. Details: sixsenses.com The new programme educates the management team, so that owners don’t re- linquish control of management to an outside Jari Menari training dates company. This way, owners and operators become part of the spa industry, while Due to popular demand, the Jari Menari brand-building and controlling their fi nances. Massage and Training Center in Bali is to run a CSC president and founder, Mindy Terry, second Sequence Training Class in 2009. said: “We aren’t just ‘giving a man a fi sh, we Taking place on 14-27 September, the are teaching him to fi sh’ through the new two-week long training course will integrate program. At CSC, we know that the best techniques from a wide range of massage training is hands-on. We come to you instead therapies, including Breema Shiatsu, Swed- of sending someone to a seminar.” Details: ish, Th ai Stretching, Craniosacral and Esalen. creativespaconcepts.com as Details: jarimenari.com

12 Read Spa Opportunities online www.spaopportunities.com/digital Issue No 6557 © Cybertrek 2009 news & jobs updated daily a t www.spaopportunities.com training & education & training

Take a one-year journey into Spa Management

Humber’s Spa Management diploma program covers everything from managing a spa to starting your own – all within one year. For more information contact: Antonietta Perretta, Program Coordinator 416-675-6622 ext 4089

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Spa Management Training

WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS Part one: May 19 – 22, 2009 Part two: July 14 – 17, 2009 Established in 1976, Elmcrest College is the first registered private career Wales, United Kingdom college in North America wholly dedicated to curriculum for the spa wellness industry. Elmcrest College prepares students to become the highly skilled, job-ready spa personnel in demand by premier spas worldwide.

Our graduates have gone on to work in all types of amazing environments from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to hotel and days spas worldwide.

SPA MANAGER/DIRECTOR DIPLOMA PROGRAM

Elmcrest College is the first to offer full-time diploma programs in Spa Management in North America. Our curriculum provides exposure to a broad spectrum of management skills, spa industry knowledge and practical applications from the front desk staff to the senior spa manager/ director. With more than 50 spas in 28 countries and Our 10-month full-time program has attracted students from across the numerous awards, Raison d’Etre is one of the globe. Our curriculum represents some of the highest standards in the world’s leading Spa Companies. world. We provide students with the skills and knowledge highly sought after by today’s leading spa employers both locally and internationally. All information, contact: Our proven Spa Management Training Program, For further information on our programs, contact our Admissions Amanda Roman Al-Masri previously available exclusively to our clients, is now Department today at 416-256-5356 or by email at [email protected] open to spa managers and assistant spa managers [email protected]. www.raisondetrespas.com worldwide. The course is tailored to you and your spa. Become a better, more effective leader and operator. Learn the tools to maximise proﬁ tability Upcoming courses and strategies to make your spa more successful, Introduction to Spa even in these difﬁ cult economic times. 1200 Lawrence Avenue West Management: Europe, North York Ontario Canada M6A 1E3 Autumn 2009 The two part, eight day program includes all Toll free in North America: 1-888-641-6300 Spa Management Training: training materials and a follow up coaching session Dubai, UAE, Winter 2009 over the telephone. www.elmcrestcollege.com 13 to advertise telephone: +44 (0)1462 471907 email: [email protected]

#(( ,) 5 -. &&( -- ., .6*-#,3-.&1,-(5 -. -.#(.#)(*) ." ,6-#*1,-#( '&3#- &&( --(./,3()&#-.#*&). )(." -)/." ,()-.&#( ) )"'/#"#&(#( )* (#(!#( '&3"- -.&#-" #.- & - -.#(.#)() ")# ),.")- - %#(!(/." (.#")&#-.# TREATMENT MANAGER 1 &&( -- 2* ,# ( ."., -- -." ( -) '#()3(-*#,#. , - %#(!*--#)(. ( ( ,! .# &&( --#, .),.)'(! This is a unique opportunity to join the ﬁ nest new resort destination &,! '/&.#/&./,&. '#(&/#(!1 &&( --, - ,0.#)(-(, *.#)( Spa in the country. Rockliffe Hall is a 5 star, 63 bedroom hotel and recruitment ).),-(/,-#(!. '." ,*#-.-1 &&( --*,.#.#)( ,- #.( --( championship golf course on the borders of North Yorkshire and County ")&#-.#.#0#.# --. ")-.-(.. ((.-" # &(#. 1#&&"0 Durham. Our Spa is 55,000 square feet including 8 thermal bathing (."/-#-' ),." ")&#-.#1 &&( --*,) --#)( 2 *.#)(&* )*& ( experiences and 13 treatment rooms. Our guests can take the very best )''/(#.#)(-%#&&-()''#.' (..) � ,#(! 2 && (./-.)' , luxury for granted, but we will be working tirelessly to deliver the highest - ,0# "#-#-, 1,#(!,)& ),-)' )( 1")#-"#!"&3),!(#- level of service, creating a memorable experience for each and every guest. To support this drive we are recruiting exceptional people who are . '*&3 ,( ($)3-1),%#(!#('/&.##-#*&#(,3(#(. ,(.#)(& passionate about service. (0#,)(' (. Our successful Treatment Manager is likely to have several years of The most suitable candidate will have: experience delivering spa/beauty treatments including at least two '#(#'/') 3 ,- 2* ,# ( #(." -*(1 &&( --#(/-.,3( years in a senior management role. They will demonstrate commercial .& -. 3 ,- 2* ,# ( -()* ,.#)(& *,.' (." awareness and retailing success and will fully understand what is '(! ' (.#(' #/'),&,! -#4 &#(#' #&-*),*,.# needed to create and sustain a high performing team with enthusiasm ),%#(! 2* ,# ( ,)*, ,&3#(-# and authenticity. Reporting to the Spa Director and involved in the initial !, #('(! ' (." &."/-#( --'(! ' (.),, &. set up of the treatment and retail areas including recruitment, training " &." #.( --. ,.#,3& 0 &+/&# #.#)(- and operational standards. The Requirements:- L Strong customer and people relationship skills. To apply please send L Recognised beauty therapy qualiﬁ cation. your CV and photograph L Commercially aware, manages yield and retail sales to [email protected] L Proven track record in treatment area management. by July 18th, 2009 Salary: Circa 24K

Make your application by email to [email protected] We are holding open days to recruit ﬁ tness team, therapists, spa hosts and receptionists in September. For more information go to www.rockliffehall.com [email protected] I www.kamalaya.com and send your C.V. to:- [email protected]

Founded in 1996, bliss was spotted by new york beauty-obsessed buzz-makers and quickly massaged its way to the top. L MANICURIST Bliss Spa is partnering with Sephora to open LPEDICURIST Bliss Singapore in September 2009 and is seeking talented, no attitude, fun spirited job LCHEF seekers to work for bliss. LFITNESS TRAINER Seeking a Spa General Manager to oversee spa operations to include ensuring the spa achieves ‘glowing results’ related to spa SALARY : Excellent salary packages revenue and operating costs while focusing on delivering the COMPANY : Lavanya Spa Riyadh highest level of guest service. Responsible for RUBBing our staff LOCATION : Riyadh KSA right through coaching, recruiting the best techs on the planet, Lavanya Day Spa is a new upscale destination in Riyadh inventory management, retail merchandising and resolving guest KSA, that cater only to women, offering complete issues timely and effectively. day spa experience and Provide Outstanding Women Relaxing Health Care with Artistic Atmosphere. Must possess a minimum of 5 years mgmt experience with proven leadership ability in a spa, hospitality or retail setting. We are looking for a dynamic team to join with us, we need focused, hardworking individuals who take pride in working in the Spa industry. Positions for experience Spa Talent include: Beauty therapists Massage therapists Nail technicians Qualiﬁ cation Front desk staff House keeping staff With 2 years Work experience in 5 star Spa, Hotels, Saloon or Gym, motivated, dedicated, positive and open personality, friendly with good interpersonal Must have a minimum of 12-18 months experience + skills and calm nature applicable technical license. TO APPLY: Send your Valid CV with Recent 2x2 Picture to [email protected] And Please indicate the job order you wish to apply ADDRESS : P.O. Box 50246, Riyadh 11523 Saudi Arabia Mobile: +966-508802747 Fax: +966-01-4403333 Please send resume to: [email protected]. 14 www.lavanyaspa.com recruitment 15 Senior Therapists Beauty Therapists Receptionists L L L elopment and revenue.

.spaopportunities.com based bonus. CONDITIONS Spa Manager Massage Therapists Personal Trainers Spa Attendants (Reception & Therapists). & (Reception The Connaught Spa has immediate vacancies for The Connaught Spa has immediate the following positions: L L L L You must have an understanding of high quality You service, excellent customer care skills and a good command of English. in both are looking for people who are versed We therapies and philosophies, Eastern and Western but essentially for people with the passion and energy to learn as part of a team. If you are interested in joining the Connaught Spa team please contact Human Resources on [email protected] or telephone: 0207 314 3527. overall good functioning of the Spa. functioning of the good overall (ideally within a hotel environment). within a hotel environment). (ideally email to [email protected] email to [email protected] Mondes label as well as Radisson BLU Hotel. Mondes label as well A SPA MANAGER A SPA is recruiting for the new Spa located in the new for is recruiting the Spa commercial dev the Spa commercial An experience in team management is mandatory. in team management An experience brand and your result oriented skills will directly impact your salary. impact your skills will directly oriented result and your brand training to our techniques, to sublimate the quality and the spirit of the Cinq to sublimate the quality and the spirit to our techniques, training esources Department, 51 rue de la Chaussée d’Antin 75009 Paris or per de la Chaussée d’Antin 75009 Paris 51 rue Department, esources or Cinq Mondes quality chart procedures as welcoming implementation as well your reactivity and your decision making skills will allow you, after an intensive you, decision making skills will allow and your reactivity your techniques. Contract: full time. Salary according to experience + performance + performance to experience Salary according full time. Contract: techniques. In the newly created Cinq Mondes Spa adjacent to the Hotel, you will be you Cinq Mondes Spa adjacent to the Hotel, created In the newly and/or management & hotel management, bilingual French/English, you have a have you bilingual French/English, & hotel management, and/or management R You will report to the General Manager of the Hotel and you will be responsible of the Hotel and you Manager will report to the General You f Organized and autonomous, your commercial skills and service minded attitude, skills and service minded attitude, commercial your and autonomous, Organized Your determination, your continuous commitment to develop the activity of the commitment to develop continuous your determination, Your You will be given a bespoke training to Cinq Mondes treatments & commercial & commercial to Cinq Mondes treatments training a bespoke will be given You in charge of the Spa day to day activities as well as the team Management as the team Management activities as well to day of the Spa day in charge Please adress your CV, photos and cover letter to CINQ MONDES - Human letter to CINQ MONDES - Human photos and cover CV, your Please adress Proactivity is essential regarding processes, treatments & retail sales as well as the sales as well & retail treatments processes, is essential regarding Proactivity the 5 stars Hotel Radisson BLU Resort & Thalasso, Monastir (Tunisia) Thalasso, & Hotel Radisson BLU Resort the 5 stars With a diploma in aesthetics (2-year degree or equivalent), and/or in kinesitherapy and/or in kinesitherapy or equivalent), degree a diploma in aesthetics (2-year With signifi cant experience in the business of well-being & Spas / selective Beauty salons & Spas / selective in the business of well-being cant experience signifi standards, and to maintain outstanding relations with the clientele while promoting with the clientele while and to maintain outstanding relations standards, www at daily updated & jobs news Rebirth of a Legend Rebirth Connaught in For over a hundred years the the good Mayfair has consistently celebrated fortune of its priceless location, together with a coveted heritage, proud to deliver a new level of the hotel intuitive and creative service. Today, nely-tuned restoration, creating ts from a fi benefi a unique, uncluttered and discreetly grand experience - resulting in the ultimate London stay for genuine connoisseurs of luxury. The much awaited Connaught Spa is opening soon; this will be an exclusive, luxurious and elegant lifestyle venue that is private, intimate and comforting. The ambience will be Eastern luxury, ective. the mood, tranquil and refl All treatments will be enhanced by using only ect the organic, holistic and products that refl healing ethos of the Connaught Spa. to perform Esthetics. to perform Please send resume to: Beauty Therapists! Bliss London seeking [email protected]. quickly massaged its way to the top. put their best ‘face’ forward by providing providing by put their best ‘face’ forward Founded in 1996, bliss was spotted by waxing and skincare services and waxing to our guests. Must be available to work weekends, have at have to work weekends, Must be available least 1 year of experience and a valid license new york beauty-obsessed buzz-makers and new york beauty-obsessed buzz-makers Seeking Part Time and Full Time Therapists to the-connaught.co.uk www.spaopportunities.com

CHI hotel and spa to open in Sharm el Sheikh

Malta-based CHI Hotels & Resorts will open a new 351-bedroom Tiran Hotel as part of the Corinthia Beach Resort Sharm el Sheikh in Egypt next month. CHI will operate a day spa on the site. Spa facilities include a number of treatment rooms and a spa pool. Th e hotel also boasts two restaurants, three bars, an outdoor pool and children’s pool, amphitheatre, business centre, internet café and conference facilities. CHI’s chief executive, Tony Potter said: “At Th e new relaxation centre is located in Heathrow’s Terminal 5B a time when hotel companies are considering their options in view of the current economic New Be Relax outlet at Heathrow Airport scenario, we are forging ahead with our plans to refurbish and improve existing properties, French spa company Be Relax, which operates sengers, with signature treatments including while opening more hotels in key locations.” outlets at airports across Europe, has unveiled the Be Up massage, a chair-based massage Potter hinted that the Tiran Hotel could be a new 876sq ft (81.4sq m) relaxation centre at incorporating acupressure. the fi rst of many similar ventures, as the group Heathrow Airport, London, UK. Treatments last between 10 and 60 minutes looks to expand. “We are extremely interested Located in Terminal 5B, the Be Relax using the company’s own range of branded in the Beach Resort concept in other locations facility includes a private treatment room, products, as well as products developed by OPI around Europe,” he added. nine massage chairs and a nail-bar, off ering and Institut Esthederm. CHI Hotels & Resorts is a joint venture table and chair massage services and Oxygen Th e Be Relax spa at Heathrow Airport will be between International Hotel Investments, Aromatherapy, as well as manicures, pedicures, managed by Caroline David, while Les Ateliers which owns 70 per cent of the company, and waxing and skincare treatments. Jean Grisoni was responsible for the design. Be Th e Wyndham Hotel Group, which owns the All treatments at the new relaxation centre Relax already operates a relaxation centre at remaining 30 per cent. Details: corinthia.com have been specifi cally designed for air pas- Manchester Airport. Details: berelax.com

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American Massage Therapy Association (AMTA) +1 877 905 2700 The International Federation of Aromatherapists +44 208 567 2243 Asia Pacific Spa and Wellness Council +1 818 789 2020 International Health, Racquet and Sportsclub Association (IHRSA) +1 617 951 0055 Australasian Spa Association +61 3 9387 9627 The International Medical Spa Association +1 201 865 2065 British Association of Beauty Therapy & International Spa Association (ISPA) +1 888 651 4772 Cosmetology (BABTAC) +44 845 065 9000 Institute of Hospitality +44 208 661 4900 British Hospitality Association (BHA) +44 845 880 7744 Leading Spas of Canada +1 800 704 6393 British International Spa Association (BISA) +44 1580 212954 New Mexico Spa Association +1 505 331 2344 British Resorts Association (BRA) +44 151 934 2285/2286 New York Spa Association +1 315 359 9389 Comité International D’Esthétique Premier Spas of Ontario +1 800 990 7702 Et De Cosmétologie (CIDESCO) +41 44 448 2200 Samui Spa Association +66 7742 08712 Spas Association of the Czech Republic +420 222 511 763 Complementary Medical Association +44 845 129 8434 Spa Association Singapore +65 6223 1158 The Day Spa Association +1 201 865 2065 Spa Business Association +44 1268 745 884 European Spas Association +32 2 7332661 Spa Finder (US) +1 212 924 6800 (Europe) +44 870 121 6066 Federation of Holistic Therapists (FHT) +44 870 420 2022 Spas Research Fellowship +44 1737 213 169 UK Fitness Industry Association (FIA) +44 207 298 6730 Thai Spa Association +66 (0)2665 7395 Guild of Professional Beauty Therapists +44 870 000 4242 VisitBritain +44 208 563 3000

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