English and French versions of the Annual This annual report covers the last fiscal Report 2017 - 2018 are available online at: When a person or their family members year of our 2013-18 Strategic Plan. www.marchofdimes.ca/annualreport are faced with a life changing experience So, Now What? or barrier as the result of a disability,

We are embarking on the next phase of they often wonder – “Now What?” What MODC’s evolution with 2018 marking the will this mean for me and my loved 67th year of operations, the launch of Now What? our 2018-23 Strategic Plan, and a ones? Transitioning from living a life change in leadership with the retirement without a disability to living with a of our President and CEO, Andria Spindel. disability can be a very complex and ENGAGING LIFE challenging process. March of Dimes Canada’s many programs and services to Supporting Inclusion, Choice and Control for People with Disabilities, 2018-23 support people who are involved in this

Strategic Plan: March of Dimes Canada process to realize their full potential. As

you turn the pages of this Annual The new Strategic Plan continues to focus ANNUAL REPORT on the following four strategic pillars: Report, you will encounter stories of • Service to an Expanding Constituency 2017 - 2018 people at different ages and stages of • Building Stakeholder Relations their life who were faced with this • Financing the Vision • Creating an Appropriate and Sustainable question. Their stories tell of a wide

Infrastructure range of programs and services offered

through March of Dimes Canada that Over the last few years the concept of inclu- sion has replaced integration as the will show you how we provide means for people with disabilities to attain One Stop: Opportunities for Independence. equal rights. The theme of the strategic plan conveys this vision through the lens of “creating a society inclusive of people with physical disabilities”, which is MODC’s March of Dimes Canada vision statement. 10 Overlea Boulevard, Toronto, ON M4H 1A4 www.marchofdimes.ca | [email protected]

Tel: 416-425-DIME (3463) To view our 2018-23 Strategic Plan go to: Toll-free: 1-800-263-DIME (3463) www.marchofdimes.ca/StrategicPlan CHARITABLE REGISTRATION No.: 10788 3928 RR0001 www.marchofdimes.ca /MarchofDimesCanada @modcanada @marchofdimescda /marchofdimescda OUR VISION OUR MISSION ES CANADA’STable FUTURE of Contents To create a society inclusive of people with To maximize the independence, personal physical disabilities. empowerment and community participation of people with disabilities. 02 President’s Message

NOW Chair’s Message 03 OUR CORE VALUES WHWHAT?AT? TO OUR CONSUMERS TO OUR COMMUNITY Introduction Provide solutions, through service, advocacy Demonstrate leadership through innovation 05 and research, which further enhance opportunity, and initiative. self-sufficiency, dignity and quality of life. ONE STOP: Administration & Governance TO OUR STAKEHOLDERS Opportunities 16 TO OUR EMPLOYEES Be accountable and responsible as financial Create an environment that nurtures, recognizes for independence stewards, quality service providers and advocates 2017-2018 March of Dimes and rewards excellence. for our constituents. 17 Canada Board of Directors My disability will impact... Services that can help you My disability will impact... or your family members Management Discussion & THREE KEY ATTRIBUTES THAT DIFFERENTIATE ...My current employment Employment Services 18 Analysis

OUR ORGANIZATION WITHIN CANADA ® ...My mobility Conductive Education (CE) 20 Financial Statements 1. SERVICE DIVERSITY March of Dimes Canada provides a wide range of services to people with physical and other ...My recreation & travel Recreation and Accessible Travel disabilities. We are a one-stop service provider, helping consumers achieve or sustain indepen- Program Performance dence and remain active community participants. ...My social life Peer Support Services 22

...My ability to communicate Aphasia and Communication 2. BROAD CONSTITUENCY ...My ability to communicate 2017 Awards & Grants March of Dimes Canada serves children and adults of all ages, with any physical disability, Disabilities Program (ACDP) 31 regardless of its cause. Our scope is expanding as we transition to a national organization. regardless of its cause. Our scope is expanding as we transition to a national organization. ...My activities of daily living Independent Living Services Donors and Community 3. OUR PHILOSOPHY 33 Partners As both an advocate and service provider, we empower people with physical disabilities to This Annual Report features all of our programs and services. live independently and actively at home and in the community. 48 March of Dimes Canada’s Future PRESIDENT’S MESSAGE

“Now what?” I ask myself, as I prepare to retire from March of Dimes Canada after more than 37 years at its helm. What is next for me, for my family, for my colleagues and beloved organization? It isn’t easy to contemplate such a significant change, yet it’s certainly not a negative change. Since giving notice almost a year ago, I have had time to reflect on successes and failings, changes in society towards people with disabilities and changes yet to come.

The team at the top is top performing, and I acknowledge their support and that of our Board of Directors, who have contributed so much in support of my leadership and our collective accomplishments, and I acknowledge the passion with which the employees at MODC dedicate themselves everyday. We have grown from 183 staff in 1981 to over 2000, and in funds, programs, office locations, consumers, and outcomes, we have experienced unprecedented

Andria Spindel growth in our sector. It’s happened because of our innovative, entrepreneurial spirit, goal President and CEO orientation, and what our COO and I call, “planned opportunism”. Plan a lot and take advantage of every opportunity. It’s been possible because of the talent and dedication of the volunteers and staff we have attracted, respected, challenged and rewarded.

This report details performance success in all programs, administrative departments, fundraising, advocacy, research and finances so I won’t reiterate it here; rather, I urge readers to read on, absorb the facts, the stories, the analysis, the references to MODC’s national expansion, our emphasis on accountability and transparency, and our disability policy connections and influence on a global scale.

Looking back, I have been blessed, and looking forward, I will continue to expect great things from March of Dimes Canada, an organization that truly aims high, and often exceeds its goals. There will always be a “now what?” in our lives, sometimes because of an accident or illness, or changes in government policy, economic crises or even extreme weather, or just personal/ familial issues. Social media have put “now what?” up front in confronting social ills such as income disparity, sexual misconduct, racism, gender bias, but the answer to the question, “now what?” both in relation to personal and organizational matters, often comes back to People, people are the solution. So, I would like to leave my team, friends, donors, readers with this thought: Surround yourself with good people, people who challenge you, support you, care about you, have positivity in their attitude, and goodness in their hearts. “Now what?” need not be daunting.

I am thankful for the opportunities at March of Dimes Canada, and for friendship and support in difficult times, and for the great times. In my next life chapter, I envision continuing to work for an inclusive society, free of ignorance and hatred, cherishing independence and opportunity for even the most vulnerable, ever grateful to live in a society that values freedom for all people!

Respectfully,

Andria Spindel, President and CEO

2 March of Dimes Canada REMARKS FROM THE BOARD CHAIR

It gives me great pleasure to congratulate everyone associated with March of Dimes Canada for a very successful 2017-18 fiscal year, and to particularly extend my personal thanks and best wishes to our long serving, soon to retire, President and CEO, Andria Spindel. Over the course of my many years with March of Dimes Canada as a Board member, I have witnessed tremendous growth and change, and feel very appreciative to serve now as Chair.

During the past year, I have had the opportunity to participate at many levels and to get a whole picture of how this organization operates, and how it is viewed in the community. The enthusiasm and the talents shown by the staff give me confidence to say that March of Dimes Canada is a very robust and financially sound organization. I am proud of March of Dimes Canada across the country, and in Ontario in particular where we are one of the largest Peter Rumyee providers of Independent Living Services, Employment Services, and other vital community Chair, Board of Directors services for people with disabilities. The strength of our programs is in the talent and dedication of our senior team, middle management and all of our service, support and infrastructure staff. They have had great achievements for the organization and thus results for our constituents.

We are constantly striving to make Canada a “society inclusive of people with disabilities”. The organization is constantly developing best practices; being risk conscious and quality orientated. We seek to balance between risk and challenge which enables us to try new things and to be innovative. Thank you to staff and the senior management team for your contributions to the success of the organization. Thank you to donors and volunteers who make all of our work possible.

Thank you to every Director who has been serving on the Board for years, and those who are recent arrivals. Your role as citizens in civil society is highly regarded in our democracy. I thank each of you for playing your part.

Peter Rumyee, Chair, Board of Directors

Annual Report 2017 - 2018 3 INTRODUCTION

At different stages of life there are many people who are suddenly confronted with a disability or barrier that raises the question - “Now What?”

These situations may arise due to the birth of a child born with a disability or sometimes due to a sudden change in a person’s health, like the occurrence of a stroke, or an accident. Sometimes they can be the result of a pre-existing health condition like multiple sclerosis that eventually progresses into a disability.

March of Dimes Canada delivers services and supports in the community-based sector under four core program areas that provide the answer to “now what?”

The four core program areas are:

ƒƒAccessAbility® Services ƒƒCommunity Engagement and Integration Services ƒƒEmployment Services ƒƒIndependent Living Services

This Annual Report highlights key results from 2017-2018 for the services within each program area.

Grading Explanation

Each year the organization undertakes a three-part program planning process which establishes goals and key performance indicators for all programs and departments. Management reports results to the Board at mid-year and year-end against these targets in scorecard format. The scorecard uses a green-orange-red code to rate the degree of goal achievement.

Indicates targets were achieved or exceeded according to our key performance indicators (KPIs).

Indicates results fell short within a range of defined KPIs.

Indicates significant shortfalls or threats to success that need to be highlighted and addressed.

(R-L) Tracey, a participant at the MixAbilities Pet Therapy Recreation event with a St. Johns Pet Therapy Trainer.

4 March of Dimes Canada Annual Report 2017 - 2018 5 6 March of Dimes Canada INDEPENDENT LIVING SERVICES & NON-PROFIT HOUSING

Independent Living (IL) Services are the answer to “now (NPHC) provides affordable accessible supportive housing what?” when someone is no longer able to live in the place for people with physical disabilities in conjunction with IL they call home without some additional support. This service services funded by MODC. You can learn more about NPHC is MODC’s largest program, providing 24/7 supportive services in a separate Annual Report which can be found at housing, outreach attendant services, support to people living www.marchofdimes.ca/NPHC with acquired brain injury and to seniors requiring some support with activities of daily living. (Independent Living Services ISO 9001:2015 Certified 026026)

March of Dimes Canada’s Non-Profit Housing Corporation

Meet Margaret Taws

“ There’s no place like home.” that the care team is vigilant reassures the family that Margaret’s health will be maintained as long as possible. This is certainly true for Margaret Taws, who lives in her own home with the support of March of Dimes Canada. At 96, “Our entire family structure is strengthened as we juggle the she enjoys a robust social life that includes daily exercise needs of our aging parents, our own aging bodies and our classes, bridge games, and social visits. Margaret and her young grandchildren,” Marg says. family are secure in the knowledge that she has the support Margaret’s health is discussed with her care coordinator she needs – in fact, Margaret’s daughter Marg points out at a yearly review. “Mom feels both respected and in control that her mother has not had a serious hospitalization since of her health,” says Marg. “And I feel comfortable calling our MODC came into the picture. coordinator with any new information as she receives my calls in a positive way and is quick to implement any changes A support worker arrives in the morning to help Margaret necessary.” shower, dress, take medication, and eat breakfast. They chat together, reviewing her plans for the day, which helps her As Canada’s population ages, and the need for senior care feel in control of her social schedule. After a full day, there’s grows, more families will face the same challenges. They’ll an evening visit to take care of medication and get ready for navigate the health care system as best they can in search of bed. the right support for a parent or grandparent or partner, and at some point they’ll be left wondering “now what?” “These visits enable mom to age in her own home while maintaining her physical and emotional health,” Marg says. Fortunately, March of Dimes Canada’s Independent Living “She’s developed warm relationships with her support team and Services will be there for them, as Margaret, to help them enjoys hearing about their lives as she dispenses advice based live independent, engaged, and full lives. on a lifetime of experience.” “March of Dimes provides taxpayers with an March of Dimes Canada’s proactive approach has led to early excellent return on their tax dollar.” says Marg. medical intervention in situations that could have rapidly escalated into time-consuming and expensive hospital treatments. Knowing To tell us about your story, go to www.marchofdimes.ca/Contact

Annual Report 2017 - 2018 7

ACCESSABILITY ® SERVICES

March of Dimes Canada’s AccessAbility® Services are the their full potential. This is why March of Dimes Canada has answer for people who need support for personal mobility, created the Assistive Mobile Technology Initiative (AMTI). adjustments to their home, and mobility supports that help Supported by the Istvan and Barbara Haas Fund, AMTI them to access the community beyond their home. The provides smart tablets to people with physical disabilities following services are provided through this program: who wouldn’t otherwise be able to afford them. Each tablet ƒƒAssistive Devices Program (ADP) is customized with apps chosen specifically to meet each ƒƒAssistive Mobile Technology Initiative (AMTI) recipient’s needs to make sure it’s as useful as possible. ƒƒAccessAbility® Advantage (A+) AMTI recipients use their tablets to complete higher ƒƒBarrier Free Design Consultation Service (BFD) education, direct their own care, connect with friends and family, and contribute to community organizations. These ƒƒHome and Vehicle Modification Program® (HVMP) pieces of technology become tools that allow people to be (ISO 9001:2015 Certified 026026 ) active and engaged citizens, and to advocate for themselves. Over the last 67 years, our services have evolved to meet the needs of an expanding constituency and most recently One of those people is Jennifer Powley, who received her to address the global emergence of computer technology tablet this past year. as a tool people living with disabilities can use to realize

Meet Jennifer Powley

Jennifer Powley lives in Halifax, Nova Scotia. She’s written a Jennifer applied to AMTI Halifax last year, and was approved. critically-acclaimed book, holds several degrees, and sits on This meant she could buy a tablet big enough for her to see various boards. She also lives with multiple sclerosis. and read, along with an Eye Tracker, which helps her speak.

As the condition progresses, it becomes more and more difficult “The voice may be computerized,” she says, “but it’s a voice.” for Jennifer to communicate. Her vision has declined, and Jennifer is once again able to communicate her needs, which she’s lost vocal production, which was seriously impacting is vital to her personal safety, and the software can be her quality of life and her ability to contribute to her edited remotely as her condition changes. community. It also made it hard for her to communicate basic care needs, like asking to be repositioned or to stop She’s also been able to maintain her role as an active member her feeding tubes. of the Halifax community.

“Now what”, she wondered. Jennifer needed different ways “I think it’s essential for people to see that someone with to express herself, so she went looking for tools that would a disability can thrive if they’re given the right adaptive help her meet these new challenges. equipment.”

Fortunately, MODC’s Assistive Mobile Technology Initiative

(AMTI) was there. To tell us about your story, go to www.marchofdimes.ca/Contact

Annual Report 2017 - 2018 9

COMMUNITY ENGAGEMENT & INTEGRATION SERVICES (CEIS)

The CEIS department is the answer to “now what?” for ƒƒPeer and Volunteer Support Services people who want to be active and live engaged lives in their ƒƒ Befriending®, DesignAbility® and Post-Polio community. MODC provides the following services that help ƒƒRecreation and Accessible Travel Services people with disabilities realize their potential:

ƒƒAfter Stroke ƒƒAphasia and Communication Services ƒƒConductive Education® (CE) ƒƒLife Skills and Transitional Services

Meet Angela Wright

“Buddy, you have NO IDEA who I am!” YSS is now part of the Stroke Recovery Association of BC, an affiliate of March of Dimes Canada. That’s what Angela Wright thought when, after surviving a stroke, she was told that she’d never live independently or “The need is great,” Angela adds. That’s where After Stroke hold a job again. She was 38 years old at the time. and March of Dimes Canada come in.

Two years later, she spent four months traveling around India, Nepal, and Bhutan. Alone. It wasn’t an easy road. To tell us about your story, go to www.marchofdimes.ca/Contact Angela describes the process of recovery and rehabilitation as long, difficult, and miraculous. One of the most difficult challenges, she says, is that there was no peer support available. Most of the groups and resources out there are geared towards more mature stroke survivors, and they just didn’t meet Angela’s unique needs as a younger adult.

“Now what”, she wondered.

Since existing resources didn’t quite fit, Angela took matters into her own hands. “I created Young Stroke Survivors (YSS), which is a group for anyone who self-identifies as a young stroke survivor.” The group provides some of the support and information that Angela couldn’t find.

Annual Report 2017 - 2018 11

EMPLOYMENT SERVICES

This program is the answer to “now what?” for people who trouble finding jobs. While employers are beginning to have a disability and need assistance to obtain employment. realize the enormous, untapped potential of the disabled This program includes Canadian Veterans Vocational community, there is still a long way to go, which leaves Rehabilitation Services (CVVRS), delivered jointly with Canadians with disabilities wondering “now what?” Where Careers Grow (WCG) to assist veterans transition to One answer is March of Dimes Canada. civilian employment or a permanent disability income. Our Employment Services help participants develop skills, As we enter adulthood, work becomes a very significant assess their abilities and get a job placement by enhancing part of our lives. It gives us the opportunity to socialize with writing of an effective resumes, having job search and peers, develop new skills, contribute to our communities interview skills, and connecting with potential employers. and, of course, the resources to live independently. Thomas is one of the many people MODC has helped get Unfortunately, many people living with disabilities have started on the path to employment and independence.

Meet Thomas Finucan

Thomas lives with Downs Syndrome. He follows instructions Not only was this Thomas’ first job interview, it also fit well, and learns quickly, but still had trouble finding work perfectly with his interest in fitness, sports, and working out after high school. Like most people in their early twenties, at the gym. Thomas wanted to earn an income so he could move into his We’re very happy to report that Thomas did so well in own place, and he needed some help to get started. his interview that he was offered the job on the spot. He “Now what?” he wondered. describes it as “the best day of my life so far.” A year later, Thomas is still working at Goodlife, working the front desk, After volunteering at a local foodbank to gain some scanning guest cards, putting away equipment, cleaning experience, Thomas came to March of Dimes Canada’s yoga mats, and fulfilling other responsibilities as they come Employment Services where he met with Employment up. Client Coordinator, Everton White. “I’m still enjoying it,” says Thomas. “It’s fun, and there’s lots to Thomas had never had a job interview before, so Everton do.” helped him hone his skills by practicing common interview questions with him. Then he gave Thomas a list of the questions to take home so he could continue to practice. To tell us about your story, go to www.marchofdimes.ca/Contact This gave Thomas an idea of what to expect during an interview, and made him more confident and comfortable.

This allowed Thomas to present himself in the best possible light when Everton got him an interview at Goodlife Fitness.

Annual Report 2017 - 2018 13 ADVOCACY SERVICES & RESEARCH

This year we have seen increased synergies between the assistive technology. This research is a great example of Research and Quality and Government Relations & Advocacy research informing advocacy. We have started to share the Departments, collaborating to translate evidence into action findings of this study to advocate for policy changes to in both policy and practice. make assistive technology more accessible for people with disabilities. For example, in recognition of International Day The Research and Quality Department leads the organization’s of Persons with Disabilities last December, March of Dimes efforts in program evaluation and research. This year the Canada co-hosted an event at the Ontario Legislative Research and Quality Department conducted 15 program building highlighting the need for equitable access to evaluations to understand consumer satisfaction, program assistive devices, featuring guest speaker Dr Rosalie Wang, impact and opportunities for program improvement. author of the report. Learning from our program evaluation ensures MODC is responsive to the needs and experiences of our consumers. Highlights of some of our advocacy include our efforts as For example, evaluation of our employment services program a co-founder of The Alliance for an Inclusive and Accessible revealed that consumers found the personal connections Canada, a coalition of consumer advocacy and disability they made through the program were beneficial in helping organizations working together to inform impending federal them find a job. Creating a consumer experience using accessibility legislation. As part of this work, March of Dimes these emotional connections is a powerful way to increase co-organized a conference that featured experts to identify consumer benefit. best practices from around the globe. March of Dimes Canada also contributed to the project reports and was represented Since endowing the March of Dimes Canada Paul J.J. at meetings in Ottawa where recommendations from seven Martin Early Career Professorship at the Department of collaboratives were shared with the Minister of Sport and Occupational Science & Occupational Therapy, University Persons with Disabilities. of Toronto in 2014, over $3 million dollars in grant funding has been acquired. As a result of one of these grants March Our research and advocacy efforts are central to ensuring of Dimes Canada hosted a think tank on “Bridging Aging a society inclusive of people with disabilities, and we will and Disability” which brought together policy makers from continue to advance research that will generate evidence to the federal and provincial governments, researchers and improve practice, and to inform policy towards this goal. consumers. The primary outcome was the recognized need for increased collaboration between these fields. March of Dimes Canada was engaged in 21 research studies this past year furthering research related to stroke, aging with a disability, work integration, the use of technology to assist persons with a disability, housing and peer support.

Another research initiative has been our partnership with AGE-WELL, a multisite research program funded by the Canadian government through the National Centres of Excellence program. In Summer 2017, Access to Assistive Technology in Canada: A Jurisdictional Scan of Programs was jointly produced with the University of Toronto and McMaster Health Forum. The scan brings attention to the Andria Spindel, CEO & President of March of Dimes Canada, at an awareness event at the Ontario Legislative Building or Queen’s Park in highly fragmented and overlapping programs providing recognition of International Day of Persons with Disabilities.

14 March of Dimes Canada March of Dimes Canada’s Board of Directors 2017-2018

Back Row: (L-R) Tony Barros, Alan Lipszyc, Janet Candido, Graham Todd, Trent Pringle Middle Row: (L-R) Catherine Sherrard, Elizabeth Greville, Michael Cole, Cameron Whale, Dr. Luis Barreto, Patricia Peel, Blair Roblin Front Row: (L- R) (Seated) Dr. Faisel Saeed, Lynne Wagner, Michael Claener, Peter Rumyee, Lauri Brunner, (Seated) Elizabeth Lounsbury, Catherine Bell Absent: Allister Byrne, Adam Cieply, Alan Barkin, and Charan Kumar Bommireddipalli

Annual Report 2017 - 2018 15 ADMINISTRATION & GOVERNANCE

Over the past 67 years, MODC has developed strong, Development, Marketing and Communication and Executive. reliable and efficient administrative systems which support As described in the next section, we continue to develop our programs, employees, and operations, and ensure new and innovative procedures, implement and adapt new compliance with government regulations, legislation and technologies, and enhance our skills to support and deliver funder requirements. These are described in more detail in an increasingly diverse and complex range of services in a the Management Discussion and Analysis (MD&A) section of growing number of jurisdictions. The quality and efficiency this report. of these departments has led us to offer more back The Administrative Departments of MODC include Human office services to other Non-profit organizations through Resources, Corporate Services, Finance, Information a Business Services Department, a growing part of our Technology, Government Relation and Research, Fund operations. Executive Management

Andria Spindel Chris Harrison Jerry Lucas Zull Chaggan President & Chief Chief Administrative Vice-President & Chief Chief Financial Executive Officer Officer Operations Officer Officer

Management Structure

MARCEY LEGGETT Andria Spindel Business Development Phillip mcguire President & CEO & Housing Internal Audit

Steve Driz Cyber Security chris harrison JERRY LUCAS zull chaggan CAO Vice-President & COO CFO

mary lynne stewart gail mores jason lye LesLey Smith Christos Fraidakis Fund Development & Community Independent Living Employment Services Information Communications Engagement & Services Technology AccessAbility® Services Pamela lugonzo shirley marie garcia carol mcgill Benjamin flores Marketing & Human Resources donna mackay Independent Living Finance Communications Community Services Engagement & Margaret Purcell claire macgregor Integration Services Individual Giving Corporate Services Sherry Haines AccessAbility® dennis ullman Services Special Events & Community Relations consultants executive team national directors associate directors

16 March of Dimes Canada March of Dimes Canada Board of Directors 2017 – 2018

Our success is also dependent on the strong volunteer leadership of our Board and its committees:

Executive | Finance | Risk and Audit | Investment | Pension | CEO Evaluation Executive Compensation | Nominating and Governance | Business Development

Peter Rumyee Catherine Sherrard Alan Lipszyc Michael Cole Dr. Blair Roblin Chair Vice-Chair Treasurer Secretary Past Chair

Directors

Allister Byrne Catherine Bell Cameron Whale Elizabeth Greville Charan Kumar Bommireddipalli Dr. Faisel Saeed Elizabeth Lounsbury Janet Candido Graham Todd Alan Barkin Adam Cieply Lynn Wagner Dr. Luis Barreto Lauri Brunner Trent Pringle Tony Barros Patricia Peel Michael Claener

Board of Directors and Management Roles Management Board

Develops plan and budget for approval by Finance Annual approval of operational plans and budgets Committee and Board of Directors

Develops strategic plan with input from all levels and Strategic plan review and approval recommends to Board of Directors

Develops new program proposals and forwards to Board New programs approval, signatures on plans or appropriate committee for approval with funding and reporting to funders

Supports Executive Compensation Committee and other Receives CEO evaluation and recommendations; salary board committees with analysis and drafts corporate and and compensation policy approval; corporate goals individual goals for senior staff approval, and receives recommendations from Board Committees for discussion and approval

Prepares financial and Analysis statements for Board and Recommends auditors for members’ approval, approves auditors; develops and negotiates operational contracts policies and financial statements, audits and external within approved budgets contracts or audits as required by funders

Recommends capital expenditures and financial policies Approves capital expenditure plans, stabilization and first to Finance Committee and then Board other reserves, financial policies, governance and board policies

Prepares material, identifies issues, risks and Approves agendas; reviews and adopts committee opportunities, drafts policies and agendas for discussion reports and makes decisions on committee and management recommendations relevant to governance matters

Annual Report 2017 - 2018 17 MANAGEMENT DISCUSSION & ANALYSIS

Introduction

The following discussion and analysis in accordance with Canadian to March of Dimes Canada (MODC). All should be read in conjunction with accounting standards for not-for- areas are graded following the same the audited financial statements and profit organizations. All amounts are guidelines outlined on page 5. accompanying notes. The financial expressed in Canadian dollars. Any statements have been prepared reference to “we” or “us” or “our” refers

Financial Management and Performance

The Finance Department is responsible by 9.4% over 2016-2017 to $136M of Nunavut. Government grants grew for financial planning and analysis, and generated a net operating by $2.3M, most received from Local investment and banking, management surplus, excluding investments and Health Integration Networks (LHINs) and reporting for MODC and its expenditures from funds, of $3.46 for services to seniors and people subsidiaries. As well, this department million. Surplus as a percentage of with disabilities in Ontario. These provides various financial services total revenue was 2.5% with 97.5% grants accounted for 19.6% of total under contract to other non- of the total revenue raised spent revenue growth. The Passport Program government agencies. The department on programs and operations during recoveries, which reflect payments to ensures compliance with both the the fiscal year. In 2017-2018, 96.3% clients of the Ministry of Community Canada Revenue Agency and Canadian of gross expenses and 91.2% of and Social Services in the Ottawa accounting standards for not-for-profit net expenditures were spent on Region, increased to $17.6M or 13.3% organizations. The corporate Finance program delivery. Administration and of new funds. Fund Development gross team is responsible for treasury, budget amortization accounted for 6.7% of revenue accounted for 7.7% of total development, financial transactions, expenditures and Fund Development revenue growth. contract and lease management, accounted for 2.1% of total $39.3 million or 29.4% of expenditures audit, and all financial policies and expenditures. were not charged any administration, procedures. In addition, four financial Fee-for-service program revenue grew either precluded by policy, government service managers provide direct by $6.4M or 30% and represented contract, or because they are within support to three program departments, 55% of revenue growth. The majority administrative cost centres. This businesses, fund development, of the new revenue was related includes all home and vehicle communications and marketing, to our Employment Services and modification grants, assistive device administrative departments, and March a supportive housing program in expenditures on device acquisition and of Dimes Canada Non-Profit Housing Edmonton, Alberta, operating for its maintenance, all administrative cost Corporation. first full year and serving consumers centres and consumer expenses under 2017-2018 was an excellent financial with acquired brain injuries. The the Passport Program. Excluding these, year for MODC. Gross revenue increased latter is funded by the government the true cost of administration is 9.0%

18 March of Dimes Canada on all program activity. new models of service, especially projects for repair or replacement outside of Ontario. This is necessary at MODC national headquarters. Total assets as of March 31, 2018 as we move into provinces where The Board allocated $500,000 were $38.65M, up from $34.58M the MODC is not yet an established to this fund in preparation for previous year, an 11.8% increase. Total service provider. The Board allocated supplementing, expanding or Fund Balances increased by $2.68M $200,000 to this fund. replacing the current national office. to $22.1M. Working capital grew to $10.33 million, up 12.2% from $9.21 ƒƒHousing Development Fund: ƒƒThe Stabilization Reserve Fund: million at the same time last year. The This was established to conduct This fund provides working capital Stabilization Reserve grew by 20% to feasibility studies, and all necessary and ensures continued financial $8.26M and represents 3.7 months professional services that support viability against loss of business of operating expenditures which are expanding the availability of or financial shortfalls. The goal not government funded, 62% of our 6 affordable, accessible supportive is to maintain this fund at a level month target. housing, as well as to commit capital equivalent to three-to-six months contribution to projects. In 2017- of non-funded operating costs. The Total expenditure on capital purchases 18, the MODC NPHC was in various board allocated $1,412,318 to bring was $758,673, down from $882,699 in stages of construction projects the fund balance to $8,254,881. This 2016-17, and net capital assets grew in Sarnia, Sudbury and Hamilton, represents 75% of the fund target from $5.42M to $5.71M. Amortization expanding available supportive or 4.5 months of non-government- of funded and non-funded assets was housing to people with disabilities. funded operating costs. $462,308. The Board approved adding $600K The latter two Reserve Funds are held to this fund. The 2017-2018 operating surplus in a 201-Infrastructure Investment of $3.46 million represents 2.5% ƒƒThe National Strategic Stroke Portfolio. Both portfolios are of total revenue for the fiscal year. Recovery Initiative Fund: For the managed by external fund managers, MODC has established a number of past fifteen years, Stroke Recovery accountable to and monitored by the funds and reserves which permit has been an important national Investment Sub-Committee of the investment in new programs and program initiative of MODC. These Finance Committee. research, addresses capital needs, and funds were set aside to support a protects the organization to ensure public awareness program featuring continued financial viability against the “After Stroke” programs and loss of business or financial shortfalls, services, provide on-line information and provides for the cash flow needs and support, and fundraise for of the organization. During 2017- continued development of stroke 2018, $1.45M was expended from recovery programs and initiatives these funds and reserves on services, across Canada. $500,000 was program development and evaluation, allocated to replenish this fund. research, and capital expenditures. ƒƒAssistive Devices Hardware At the end of the 2017-2018 fiscal Fund: In 2017, the Board established year, surplus funds were transferred, this fund with an allocation of by Board resolution, to the following $200,000 to meet increased funds, several held within the Ability demands for service, including and Beyond Fund investment portfolio: emerging technology and service outside of Ontario. An additional $200,000 was added to this fund in ƒƒProgram Development and 2018. Evaluation Fund: In 2012, this fund was created to pilot and evaluate ƒƒThe Major Capital Reserve Fund: This fund covers major capital

Annual Report 2017 - 2018 19 Notes to consolidated CONSOLIDATED STATEMENT Statement of financial OF FINANCIAL POSITION position As at March 31, 2018 with comparative figures These consolidated financial statements have been prepared by management in accordance 2018 2017 with Canadian accounting standards for ASSETS not-for-profit organizations in Part III of the Current Assets Charterd Professional Accountants of Canada Handbook. Cash and restricted cash $ 12,261,499 $ 11,702,882 1. Capital assets are recorded at cost Short-term investments 4,188,414 4,064,928 less accumulated amortization. Land Accounts receivable 7,734,695 5,993,594 associated with 10 Overlea Boulevard, Amount due from NPHC 285,350 305,813 Toronto property is recorded at deemed cost, being its fair value at April 11, Prepaid expenses 414,540 456,262 2011. All other land is recorded at cost. Grants and allocations receivable 7,960 112,905 Amortization is recorded at base and Total Current Assets $ 24,892,458 $ 22,636,384 annual rates, which are expected to amortize the net cost of these assets over Restricted investments 5,679,927 5,111,055 their estimated useful lives. Capital assets 5,713,654 5,417,289 2. Working Capital (current assets less Intangible assets - goodwill 953,140 - current liabilities) improved by $1.115M Intangible assets 1,413,751 1,413,751 ($10.328M from $9.212M). Total Assets $ 38,652,930 $ 34,578,479 3. Restricted investments of $5.679M represents market value of investment LIABILITIES AND FUND BALANCES portfolio for Board of Directors directed Current Liabilities Ability & Beyond and Infrastructure Funds. Accounts payable and accrued charges $ 9,554,905 $ 8,062,652 4. Accounts Receivable includes $3.880M Unexpended program grants and from Trade receivable, $3.537M 2,494,204 1,648,265 from Programs as of March 31, 2018. deferred revenue Receivable from the Non-Profit Housing Government advances 2,515,137 3,712,635 Corporation (NPHC), which consists of a balance of $0.166M for the purchase of Total Current Liabilities $ 14,564,246 $ 13,423,552 land at Sudbury for a Congregate Living Deferred capital grants 1,992,536 1,737,156 facility, $0.030M for disbursements made on behalf of that organization and a new Total Liabilities $ 16,556,782 $ 15,160,708 $0.075M balance to support the building Fund Balances expansion in Sarnia. Invested in capital and intangible assets $ 5,134,869 $ 5,093,884 5. Many of the funds received by March of Dimes Canada (MODC) are designated Building capital reserve 1,900,582 1,466,667 for specific purposes and must be Stabilization Reserve 8,254,881 6,880,271 utilized within a prescribed time frame. Major IT Capital Reserve 1,255,775 1,250,000 Unexpended funds are either carried forward or returned, depending on the Minor Capital Reserve 737,761 825,000 decision of the funder. Ability and Beyond 4,812,280 3,901,949 6. MODC strategically purchased the net Total Fund Balances $ 22,096,148 $ 19,417,771 assets of InFocus, a company registered in British Columbia, on April 18, 2017, Total Liabilities and Fund Balances $ 38,652,930 $ 34,578,479 which positions MODC to bid on contracts. Goodwill represents the future economic benefits arising from the assets acquired.

TOTAL ASSETS TOTAL LIABILITIES & FUND BALANCES

35.6% 34.5% 42.8% 43.8% Non-current Assets Liabilities 2018 2017 2018 2017 64.4% 65.5% Current Assets 57.2% 56.2% Fund Balances

20 March of Dimes Canada CONSOLIDATED STATEMENT OF Notes to consolidated REVENUE AND EXPENSES statement of revenue As at March 31, 2018 with comparative figures and expenses 1. Funds raised through charitable gaming and 2018 2017 special events are included in Fundraising REVENUE revenue. Government and other grants $ 81,623,728 $ 79,325,369 2. Independent Living Services includes Fees 27,698,810 21,267,14 4 Outreach Attendant Care Services, Supportive Housing, Acquired Brain Injury Program recovery 17,592,060 15,523,012 Services and Northern Medical Clinics. Fundraising 7,682,955 6,737,285 3. AccessAbility® Services includes the Investment and other 1,398,238 1,403,275 Assistive Devices Program, Barrier-Free Total Revenue $ 135,995,791 $ 124,256,085 Design Consultation Services, Program and Home and Vehicle Modification® Program. EXPENSES 4. Community Engagement and Integration Programs Services includes Conductive Education®, Independent Living Services $ 71,426,656 $ 66,322,118 Aphasia Communication Services, Peer and Volunteer Support services, Stroke Employment Services 22,230,985 17,462,480 Recovery, DesignAbility®, Life Skills and AccessAbility® Services 11,976,166 12,134,926 Transitional Services, as well as Recreation Passport Services 17,927,665 15,964,517 and Accessible Travel Services. Community Engagement and 5. Separate audited financial statements 4,724,868 4,346,357 Integration Services are available for March of Dimes Canada Non-Profit Housing Corporation, and Information Advocacy Services, Grants 528,341 500,527 an unaudited report for Rehabilitation and Awards Foundation for Disabled Persons Inc. USA, Total Program Expenses $ 128,814,681 $ 116,730,925 upon request.

Fundraising 2,144,830 2,065,933 Donor acquisition 668,007 567,503

Contribution to NPHC 165,907 - Administration 8,474,051 7,695,940 Administration recovery (7,412,370) (6,705,491) Amortization 462,308 420,289 Total Expenses $ 133,317,414 $ 120,775,099

Excess of revenue over expenses $ 2,678,377 $ 3,480,986

CASH FLOW COMMENT ·· Overall cash increased by $0.682M. ·· Operating activities provided a total of $2.423M cash due to surplus from operations as well as lower payable balances at year end. ·· Finance activities provided $0.357M from deferred capital grants. ·· Investing activities which consumed a net of $2.098M resulted from the acquisition of restricted investments ($0.778M), purchase of capital assets ($0.759M) and net assets acquired from InFocus ($0.561M).

REVENUE BY SOURCE EXPENSES BY CATEGORY

Investment & Other Administration & 1.1% 1.2% 6.7% 6.7% Amortization 5.6% 5.4% Fundraising 2.1% 2.2% Fundraising & Donor 12.9% 12.5% Program Recovery Acquisition 2018 2017 0.1% 2018 2017 20.4% 17.1% Donation Fees 60.0% 63.8% 91.1% 91.1% Programs less Government & Administration Other Grants Recovery Annual Report 2017 - 2018 21 PROGRAM PERFORMANCE

MODC tracks both the number of of consumer service hours almost Muskoka, additional funding to some consumer services delivered and reached 4 million and grew by $176.6K existing programs, including service to the number of service hours each or 4.6% from the prior year. The low acuity seniors, and fee-for-service represents. Both are reported to growth in the number of consumer Acquired Brain Injury Programs outside realistically portray the volume and services delivered was substantial, of Ontario, most notably service to intensity of each service, as these vary exceeding 76%. The majority of this clients of the Territory of Nunavut, significantly. Either statistic alone is due to the addition of the services and new BC services as part of the does not provide a true picture of delivered through the Stroke Recovery InFocus acquisition in Victoria, BC. This service volume. For example, some Association of British Columbia which resulted in a 49% growth over prior services are delivered in groups and formally affiliated with MODC, and to year. Employment Services grew by some to individuals. Some are short more precise data collection within the 19% reflecting the growth in contracts, and infrequent, such as the provision branches and chapters through which resulting in more service activity, of information, while others such most of the service is delivered. particularly in service to Canadian as personal care are delivered to veterans. The Purchase of InFocus Independent Living Services grew with individuals, often with great frequency Vocational Services, in Victoria, BC the acquisition of new Local Health and intensity. was the first such transaction by Integration Network-funded programs MODC and positions the organization In 2017-2018, the total number in Chatham and North Simcoe to provide provincially-funded

Number of Consumer Services Total Service Hours Program 2016/17 Actual 2017/18 Forecast 2017/18 Actual 2016/17 Actual 2017/18 Forecast 2017/18 Actual

Independent Living Services 5,375 5,100 5,409 3,008,559 3,050,000 3,154,983

Employment Services 10,771 11,000 10,618 340,137 260,000 262,986

Passport Program 2,011 3,000 2,077 17,100 20,000 18,000

AccessAbility® Services 8,032 9,000 7,400 81,675 83,000 94,640

Recreation/Travel/ MODmobility® 10,283 9,500 9,047 84,350 97,000 167,928

Life Skills/ Transition 8,760 8,000 10,336 114,516 100,000 82,166

Peer Support Services 27,500 33,000 82,491 145,000 170,000 180,000

Conductive® Education 346 400 500 7,760 8,000 8,687

Alternative Communication 400 900 1,340 11,500 20,000 17,831 Services

TOTAL 73,227 79,900 129,218 3,810,597 3,808,000 3,987,221

22 March of Dimes Canada Employment Services and Brain Injury Toronto in September, 2017, and a Services in British Columbia. new initiative to provide recreational programs to consumers in our Recreation and Accessible Travel Independent Living Services and those Services grew through the provision of applicants awaiting service. transportation services to participants in the Invictus Games, held in

Planning and Evaluation

Annual program plans are developed include measures related to program by all departments and submitted to efficiency and effectiveness, service executive management which creates a volumes, and user satisfaction. With consolidated plan for presentation to the the exceptions noted in the program Board each March, and implementation performance section, service goals effective April 1st. Plans relate to the were met. Results are reviewed by the four pillars and strategic goals in the Risk and Audit Committee, the Finance five-year Strategic Plan. Each plan’s Committee and the Board of Directors. goals and objectives cover four areas: on-going activities, new or expanded initiatives, quality improvements and risk assessment with mitigation strategies. Each objective has measurable performance indicators. A new Strategic Plan was developed to cover the period of 2018-2023 as we ended the 2013- 2018 plan. The new plan, entitled, Engaging Life: Supporting Inclusion, Choice and Control for People with Disabilities, was approved by the Board in March 2018. A summary of the plan will be available on-line and in hard copy in the Fall of 2018.

Plan results are evaluated twice each year, at forecast in November and following the end of the fiscal year after completion of the audit in July.

In addition, all programs and departments establish key performance indicators that Michelle, Independent Living Participant

Annual Report 2017 - 2018 23 Quality Improvements

March of Dimes Canada’s ability to and MODC’s intranet is increasingly by the Fire Marshall’s office, MODC provide a wide array of unique and being developed to support the internal worked with local Fire Marshalls vital services to an increasingly communication of staff teams which to review and update the fire diverse clientele across Canada is are geographically dispersed. Our size, safety plans and procedures for all increasingly supported by a focus on sophistication and quality systems Independent Living Services sites and evidence-based practice and consumer are reasons that multiple LHINs implemented staff training to ensure evaluations. All departments focus on have approached MODC to provide compliance. quality service in design, attention to administrative support to smaller funded EFFICIENCY AND COST efficiency and cost effectiveness in agencies. EFFECTIVENESS: Management is service delivery and administration, TRAINING: MODC staff growth has very aware of its responsibility as the development of quality systems contributed to our training growth guardian of MODC resources, and is and performance metrics, attention which now includes over 100 always looking for opportunities to to risk assessment and mitigation, and on-line courses. One stream provides improve efficiency and cost effectiveness comprehensive employee training. continuing education credits through the without compromising service or service QUALITY SYSTEMS: In 1992, MODC Vocational Rehabilitation Association quality. For example, last year MODC adopted a Quality Services Policy and and the Certified Vocational implemented an electronic mileage in 2002 achieved ISO certification for Rehabilitation Professionals. In system to eliminate manual claims its Independent Living Services (both 2017-18 MODC launched a Training processes. Over 600 employees now use Attendant Services and Acquired Institute to market its training to the system eliminating time consuming Brain Injury Services) and related external organizations. In 2017- calculations and manual processes, administrative systems. In 2015, 18, MODC invested more than verification, identification and correction the Home and Vehicle Modification $535,000 from the Training Pool in of errors, and Finance Department’s Program also received ISO certification. employee development, ranging investment for data entry and tax In 2017-18, both programs had clean from mandatory training for the 1,300 calculations. A Google grant provides audits with no non-conformances or frontline employees, to various skill and trip mapping and calculations and recommendations coming from the knowledge development programs. In eliminates any potential fraud. The result external auditor. In addition, the Aphasia total, over 32,000 student hours were is high staff satisfaction and cost savings and Communication Disorders Program delivered. The newly launched MODC for MODC and service funders. We began the process of achieving ISO Training Institute provides external continue to work on other opportunities certification in 2017 and will complete organizations with cost effective training to streamline and improve processes, the process in 2018-19. In 2015, MODC for their employees. In its first year of including a new contract management achieved Imagine Canada’s accreditation operation the Training Institute provided module. We also implemented the and earned their Trust Mark which is training to 418 managers from 12 Volgistic system to track volunteer annually renewed. external organizations. contributions to service delivery, fund development and administration. MODC continues to develop key HEALTH & SAFETY: MODC has a performance indicators (KPIs) and strong commitment to Health and Safety LEGISLATIVE COMPLIANCE: All tracking systems to monitor outcomes and received a $222.3K Workplace programs and departments are focused based on measurable results, and to Safety Insurance Board rebate due to our on compliance with government address issues which arise from the improved ratings related to decreased regulations, in all provincial and data. We have also advised the Local workplace injury and lost time. MODC territorial jurisdictions in which MODC Health Integration Networks (LHINs) and is compliant with all Ontario Ministry operates. other agencies on their development of Labour Health and Safety training and use of KPIs. All manuals and forms requirements. In response to new are reviewed and updated regularly standards and protocols initiated

24 March of Dimes Canada Understanding and Managing Risk

March of Dimes Canada established Cyber-security is a particular focus of of funds and community building an enterprise risk management the Risk & Audit Committee. In 2016- with little guarantee of immediate framework in 2002, with management 17, an extensive cyber-security audit return on the investment. implementing an organization-wide was conducted and a large number ƒƒMarch of Dimes relies on a qualified program for tracking and monitoring of risks of various rating levels were and productive staff to deliver risk. A Risk and Audit Committee of identified. These were all addressed in quality programs and administrative the Board is responsible for overseeing 2017-18. In addition, MODC systems services. The ability to attract and management’s performance in risk also undergo extensive security audits retain quality employees is both an identification and mitigation, as well by funders, in particular Veterans identified area of risk and an area as reviewing work of both the Internal Affairs Canada. in which MODC will be investing Audit Consultant, the Cyber and March of Dimes Canada recognizes the resources to mitigate this risk. Information Security Consultant and following key risks to its operations: Our Government Relations and the external auditors. The Committee Advocacy Department, in conjunction reviews management reports on ƒƒThe majority of the organization’s with senior management, monitors various compliance requirements, funds come from government government policy and identifies receives and reports on all audit and crown corporations in the opportunities and risks while results to the Board of Directors. The form of grants or fees to purchase cultivating proactive relationships status of the top organization risks are specific services. The organization with government at senior levels to updated as required and presented to is therefore vulnerable to changes promote the issues impacting people the Risk and Audit Committee semi- in legislation, government funding with disabilities, as well as to address annually. Risks and opportunities priorities or policies affecting issues affecting the organization or are also a component of the three- its approach to service delivery, sector as a whole. part annual program planning cycle contract changes, retendering, or which is reported to the Risk & non-renewal of contracts. Audit Committee and to the Board of ƒƒMost revenue received is Directors. designated for specific uses and The Internal Audit Consultant (IAC) cannot be retained or used for other supports the external audit and the purposes. internal ISO audit process. As well, ƒƒMarch of Dimes Canada is vulnerable the IAC initiated audits of payroll, to changes in the political, economic fixed assets, privacy policy, contract and social environments which management, travel and entertainment affect funding through purchased expense policies and blanket purchase services or donor support. orders. On an annual basis, the Internal ƒƒA number of key services are Audit Consultant reviews the expenses dependent on discretionary dollars of the CEO and President to ensure raised through fund development, compliance with MODC policies and to business operations and proprietary report to external funders. MODC also services. These programs are at has a whistleblower policy in place risk when budget targets are not which is monitored by the Internal achieved. Audit Consultant and the Risk & Audit Chair. There were no calls received in ƒƒStrategic goals, such as building 2017-2018. the brand and expanding services across Canada require an investment

Annual Report 2017 - 2018 25 Human Resources and Corporate Services

The Human Resources Department organization as a whole. Access Centre. Implementation of is responsible for managing our most service began shortly before fiscal year The most recent survey, 2015-2016, valuable resource – our dedicated, end and focuses on finance and payroll showed very high levels of employee hard-working and talented employees. satisfaction, as well as continual Our Corporate Services Department Their broad range of contributions improvement from the 2012 survey, develops standards and best practices has created a unique culture from which had better results than the for forms and manuals, leases, which our success has grown. This survey in 2009. All departments requests for proposal, furnishings department handles recruitment, and regional offices discussed the and equipment. The department employee development and training, survey results and action plans were coordinates and supports delivery of labour and employee relations, subsequently developed to identify administrative services to over 120 performance management, payroll areas of improvement. The results of sites. The organization complies with and benefits management. In 2017-18 the implemented plans are presented all required Government Procurement the MODC employee count surpassed to the Board each year. The next Directives and maintains the highest 2,000 for the first time. survey will take place in September, standard of transparent procurement. In 2017-18, MODC put in place many 2018. This department also oversees site initiatives to attract and retain quality and security standards, fixed assets, This department also provides some employees. business continuity, and property risk of our fee-based Business Services, assessment. As well this department Triennially, MODC commissions a sold to other non-profit organizations controls monthly releases of ISO Quality of Work Life Study. This study and the Chief Administrative Officer compliant documentation. Working has been contracted to Metrics@Work, overseas a range of these services, with the IT Department, Corporate a firm that specializes in this field which last year included, payroll, Services also manages a unified and provides external comparators, training and mediation services. telecommunications system. normed scales, and confidentiality to In 2017-18, at the request of the our employees to ensure a true picture North Simcoe Muskoka Local Health of work life at MODC. This survey Integration Network, MODC bid assesses employee satisfaction and was accepted to provide back office engagement drivers related to the job, services to smaller agencies previously the local work environment and the supported by the Community Care

Performance Management and Compensation

All employees are individually pay based on merit. The policy of at year-end by the Committee, which evaluated annually based on a March of Dimes Canada is to provide then reports to the Board of Directors. comprehensive performance contract fair compensation, and to be in In 2017-18, an enhanced bonus program and set of core competencies for the mid-range of the marketplace was extended to other levels of their particular job. Managers regarding pay levels for all staff. management based on individual are also evaluated based on performance and a performance for For senior management, bonuses are achievement of program goals and which individual goals are set. based fifty percent on corporate goals key performance indicators in their that are submitted to the Executive annual program plans. Pay is based Compensation Committee and 50% on a comprehensive salary structure in personal goal achievement. The with regular comparators to similar corporate goal results are evaluated organizations with individual variable

26 March of Dimes Canada Marketing and Communications

The Marketing and Communications question “now what?” Last year, on the branding of the After Stroke Department, though a small team, the answer to this question was Program, the development of a supported all fundraising activities and the catalyst for work beginning on communications strategy and program areas with all their marketing a website redevelopment project, materials, and a new self-management and communication needs. A wide with the goal of making the site website for stroke survivors and range of support was provided that easier to navigate, provincially caregivers, For more information included: public relations and media, segmenting information, and making see page 49. The department graphic design and print of materials it more interactive. The website is introduced a new social media like brochures, posters, annual now mobile and we are enhancing platform, PostBeyond, to our internal reports etc., conferences and trade the use of videos and interactivity. stakeholders as a way of helping to show exhibit materials, and digital Mobile and tablet use for web access build and strengthen the MODC brand. marketing which included e-marketing, increased. The site is fully compliant PostBeyond is a social media hub for developing micro websites for events, with the Accessibility for Ontarians creating and curating content that e-newsletters, managing the website with Disabilities Act, and 45 pages makes it easy for internal stakeholders and social media platforms. are bilingual. In addition, as part of to find pre-approved content that they MODC’s National Stroke Strategy, can share with their networks. Social We are constantly evolving our this department collaborated with media activity continues to grow with marketing efforts to meet the the Community Engagement and a 13.1% increase in followers in 2017-18. changing needs of internal and Integration Services Department external stakeholders by asking the

Harold Miller March of Dimes Canada

I would like to sincerely thank The March of Dimes with their more than generous donation, in getting me a bath tub lift. This lift has given me some of my independence back again, it’s the first time in 3 years that I can bathe or shower on my own!

A testimonial from our Facebook wall.

Information Technology

Management systems are centrally 2017. An upgrade of the Accounting that the organization’s systems designed, networked and supported and Case Tracking system will begin meet funder security standards with a 24-hour help desk. MODC, like in 2018-19 with implementation and comply with federal privacy most organizations, is faced with the scheduled for April, 2020. legislation. A 2016-17 cyber-security periodic need for large investments in vulnerability audit was undertaken and Layers of redundancies, back-up IT infrastructure to update or replace vulnerabilities identified. A subsequent systems, a secondary hot site and software and hardware due to age or cyber-security audit in 2017-18 showed off-site data storage protect the lack of technical support. To mitigate that identified vulnerabilities have organization in the event of system against the financial impact of these been addressed. A Cyber-Security failure, damage, or natural disaster. events, MODC established an IT Major Consultant monitors security and an Information Technology privacy and Capital Reserve in 2016 and built the in-house cyber security specialist was external security audits all concluded reserve to $1.25M at the end of 2016- recruited for a new position.

Annual Report 2017 - 2018 27 Internal Controls

A number of internal controls are in Our extensive review of segregation external fund managers against set place which are reviewed annually of duties was also a focus of internal targets and quarterly report to the and signed off by management; these audit resulting in policy and procedure Finance Committee, which in turn comprise part of the annual external updates. reports to the Board of Directors. audit. Employees and volunteers Comprehensive operations and Governance and management annually sign off on compliance with policy manuals are in place and are functions are clearly delineated and business conduct policies and provide regularly updated for all programs the Internal Audit Consultant reports proof of professional designations, and corporate resource departments separately to the Board through the insurance and other requirements to such as Finance, Human Resources Risk and Audit Committee which perform their duties. An extensive and Information Technology. meets in camera when reviewing in-house training program is managed management’s performance. to ensure staff achieve and retain The reliability of financial reporting, certification requirements, receive including budgeting, monthly Emergency preparedness is now part and complete required job skills statements, financial analysis of management planning and includes and training in a timely fashion, and and transactional procedures are business continuity planning which is are able to achieve the goals of the monitored by both management periodically reviewed and updated. A organization. In 2017-18 an internal and the Finance Committee. Sub- crisis management set of documents audit of travel and entertainment committees on employee pensions is updated annually, a back-up hot site policy compliance was undertaken and corporate investments select exists, and an incident management and policies and procedures updated. and monitor the performance of policy has been updated

Governance

As of May 8, 2013, the operations of A separate audit, annual report, AGM consumer empowerment. In addition Ontario March of Dimes and March and governance structure exists for the Board is comprised of men and of Dimes Canada were combined March of Dimes Canada Non-Profit women across the adult age spectrum as one federally-chartered charity, Housing Corporation. However, with representation of people with under the Ontario March of Dimes NPHC is served by several MODC disabilities, ethnic diversity and the charitable number and the name, Committees including Risk and Audit, broad geography in which MODC March of Dimes Canada, for which Nominating and Governance, and the operates. In 2017-18, six provinces the company owns the trade mark. Investment Sub-Committee. There is were represented on the Board. The previous March of Dimes Canada one full time dedicated staff person, The Board of Directors meets a charitable corporation now exists as the superintendent at the Jean and minimum of six times per year and March of Dimes Canada Foundation, Howard Caine Apartments in Oakville. has five working committees: Risk but operating plans have not been All other supports and services are and Audit, Finance, Nominating and developed for this Foundation. provided via MODC staff. Governance, Executive Compensation, Ontario March of Dimes Non-Profit March of Dimes Canada is governed and CEO Evaluation. The Board Housing Corporation is now federally- by a 24 person Board with contributes to and approves a chartered as March of Dimes Canada representation of the skills needed for five year strategic plan drafted by Non-Profit Housing Corporation decision-making and accountability management, and annual plans that (NPHC), and pursues opportunities including finance, legal, risk, audit, provide an operational blueprint to in and outside of Ontario to provide human resources, operational fulfill the strategic plan. The annual accessible, affordable supported management, as well as social plan is accompanied by a budget and housing for people with disabilities. and health services, research, and a mid-year forecast is produced, that

28 March of Dimes Canada once approved, serves as the revised The chart on page 17 explains are reported annually to the Board, budget and plan. Monthly statements the key areas of responsibility and from time to time we hold focus are monitored by the Finance and differentiation between the board and groups or surveys in communities to Executive Committees. management, and the organizational gather input on our services or on chart on page 16 illustrates the the needs of people with disabilities. The Nominating and Governance management structure that oversees In 2014-15, MODC achieved Committee of the Board is responsible MODC and its subsidiaries. accreditation under the Standards for evaluation of existing Board Program of Imagine Canada and has members, recruitment of new March of Dimes posts its annual annually maintained it. members, as well as Board training audited financial statements on the and orientation. This Committee website, complies with all legislated March of Dimes Canada Non- considers skill requirements within requirements including the filing of Profit Housing Corporation and the Board at the time of recruitment a T3010 form each year with Canada the Rehabilitation Foundation for and targets recruitment to fill any Revenue Agency and compliance Disabled Persons U.S. continue to gaps. Board member evaluation is reviewed by the Risk and Audit operate under separate charitable includes participation and attendance, Committee. Information is posted numbers with their own Boards of as well as the quality of the on the CRA site. Transparency is Directors. The members of these contribution of each member. Initial achieved through the annual report corporations are the Directors of terms on the Board are typically which is posted on line, preparation MODC. three years, with one-third of the of various reports to government and Board elected each year. In 2016- other funders, audited expenditure 2017, a Board Effectiveness Survey reports for government, a robust was undertaken and results were risk management program, and the communicated to the Board and contracted services of an Independent follow-up on recommendations was Audit Consultant who is accountable addressed over the past year. to the Risk and Audit Committee which reports to the Board. In 2014, Management works closely with March of Dimes Canada won the the Board, its committees and Award for Excellence in Financial subsidiary Boards, providing necessary Reporting Transparency from the information for agenda building, Voluntary Sector Reporting Awards. decision-making, planning, policy As Ontario March of Dimes, this award development and resource allocation. had also been won in 2012. This MODC established out-of-province award is no longer given out. community or regional volunteer We believe that an open environment committees to build the capacity of for questions, complaints, challenges, MODC to be represented in other all lead to greater quality service. jurisdictions, to have input into the MODC annually gathers feedback from Board policy and operational plans, clients via customer surveys; every and to participate in fundraising and three years we have an independent advocacy. MODC committees operate Quality of Life Survey of employees; in Vancouver, Calgary, Edmonton, we have a posted a Complaints policy Winnipeg, Montreal and Halifax, and have updated all Privacy policies. as well as in London, Ottawa, and We track donor complaints which Kingston in Ontario.

Annual Report 2017 - 2018 29 Outlook

Having transitioned into a national International center on Disability their control over the services they charitable organization, with the Research (ICDR) at the University of receive and the lives they live. It will goal of expanding services to reach Toronto, funding and coordinating also change our relationship with the more Canadians with disabilities, the Bridging Aging and Disability people we are mandated to serve. we are pleased to report four International Network (BADIN), Ultimately, MODC hopes to serve years of unusually strong financial partnering with researchers on the new communities across all provinces performance, with 4-year growth national AGEWELL project, having and territories, continuing to build of 39.4%, 9.4% in 2017-2018. This ECOSOC status at the United Nations, new alliances and partnerships, and exceeded our expectations and and being an active member of the increasing resources, all with the goal demonstrated that MODC has International Initiative on Disability of bringing the services of MODC to successfully grown into a national Leadership (IIDL). This too bodes well Canadian residents with disabilities, organization while building for the future of MODC. wherever they reside, and creating reserves, investing in growth and In 2017-18 MODC completed a new an inclusive society where Canadians infrastructure. With accelerated five-year Strategic Plan to guide the everywhere have equal access to all growth of service outside of Ontario, organization to 2023. The theme, services, facilities, and information, and new opportunities presenting Engaging Life: Supporting Inclusion, and feel a high degree of inclusion themselves over the next 12-to- Choice and Control for People with and independence. 24 months, we look forward with Disabilities, acknowledges the national optimism to further expanding and international commitment of services outside of Ontario. governments and not for profits to It should also be noted that MODC promote more inclusive societies, a has developed a presence and commitment in line with the long- reputation outside of Canada, not time vision statement of MODC. As as a service provider per se, but this commitment becomes reality, as a credible body of knowledge it will change the role of Canadians and expertise, supporting the with disabilities, their choices and national expansion March of Dimes Canada’s GOAL is to make ONE STOP: opportunities for independence a reality in many provinces.

MODC’s Strategic Plan for 2018-2023 shows how we plan to make this happen.

30 March of Dimes Canada 2017 AWARDS & GRANTS

Community Partnership Award Reverend Roy Essex Award Awarded to an organization or community group for Awarded to a long-term volunteer who has demonstrated outstanding collaboration with March of Dimes Canada a high degree of commitment and made an outstanding in support of persons with disabilities. contribution to the goals of March of Dimes Canada. Grand River Hospital | Kitchener, ON Sandy Brack | Omemee, ON

Award of Merit for Barrier-Free Design Richard Kall Employee Award of Excellence Awarded to an owner(s) of a building or facility that Awarded to an individual or group for long-time service has been designed or renovated with special regard to to March of Dimes Canada in the area of fundraising, accessibility for persons with a disability. service or policy. Golden Windows | Kitchener, ON Mary Ann Cecile | Sarnia, ON

The Judge George Ferguson Award Wade Hampton Training Bursary Awarded to a business, organization or individual Awarded to an individual with a physical disability contributing in an outstanding way to enabling requiring financial assistance to pursue a profession or “equality and full participation” for people with career goal. disabilities. John Mackett | Thunder Bay, ON Tyrell Jaden Harrison | Maple, ON

Vocational Rehabilitation Award The Right Honourable Paul Martin Sr. Award Awarded to a business, organization, or agency Awarded to an individual or group for long-time service making an outstanding contribution to the vocational to March of Dimes Canada in the area of fundraising, rehabilitation and employment of adults with physical service or policy. disabilities. Mark Wafer | Toronto, ON Paul Simpson | Burlington, ON

Back Row: (L- R) Andrea Guth, Carol Bulgin, Erica Barbosa, John Mackett, Lee Ann Rektor, Lori Tone, Andria Spindel Front Row: (Seated) Elizabeth Lounsbury, Tracy Schmitt (MODC Ambassador), Lynn Wagner

Annual Report 2017 - 2018 31 FUND DEVELOPMENT

Fund Development generates revenue 14 cities where local bands compete MODC committees in Halifax, Montreal, that is critical to support our non- to be the best band in their city. Eric Kingston, Ottawa, London, Sarnia, government funded programs, and Howk is now our National Ambassador Winnipeg, Edmonton, Calgary, and is the largest contributor of net for this event. Eric, activist and guitarist Vancouver and to ask ”Now what”? What discretionary revenue. March of Dimes for Portugal The Man, recently became will be our next success? Canada’s Fundraising Department had our official Rock for Dimes ambassador. March of Dimes Canada relies on the some great achievements in 2017-18. Eric uses his popularity to advocate generosity of donors to help fund our Overall Fundraising exceeded budget for people living with disabilities, and programs. Over the next few pages by $89,342. We also: will be helping us raise awareness by we have acknowledged donors who supporting social media and promotional ƒƒmet our fundraising commitments contributed to MODC over the last campaigns. His name will go a long way to our Non-Profit Housing Corporation; fiscal year. We also extend our gratitude to promoting Rock for Dimes and MODC. ƒƒgenerated new funds for our to those donors who wish to remain National Stroke Strategy; Our celebrity ambassadors William anonymous. Every effort has been Shatner and Bret “The Hitman” Hart made to ensure the accuracy and ƒƒcontinued to steward our long term continue to provide tremendous support completeness of these very important donors through local events where by bringing public awareness to our lists. We apologize for any errors or we highlighted and demonstrated programs. omissions. MODC’s programs. Our programs are strong and steady. Kate Linder and the cast of ‘Young and the Restless’ continue to thrill We were inspired by R.J. Mitte at the Donors names are also published online audiences in Calgary and Toronto with Ability and Beyond Dinner, who shared at www.marchofdimes.ca/donate his personal experience of living with their behind the scenes stories. cerebral palsy and his journey to fame Our National Partnerships continue on the small and big screens. with Liberty Tax Services, Guardian IDA The “Now What” question for MODC was Pharmacies and the Weather Network. featured in our series of Opening Doors Our Peer Support groups continue events, which featured the Unstoppable to raise funds at “Walk ‘n’ Roll” local Tracy Schmitt who is a motivational events in their communities. speaker, bestselling author, decorated athlete and four way amputee. Tracy We continue to reach out to our 41,000 was our key note speaker from coast annual donors to offer opportunities to coast inspiring donors, consumers to participate in special events and to and caregivers with her story. Tracy’s receive our newsletter, “Care In Action”, whole life is inspired by the “Now What” our direct mail letters and program question and she challenged all of us to information. make the most of our abilities. Our Community Canvass Campaign This year we honoured Savaria with provided over 3,399 volunteers for the Corporate Spirit Award for their MODC, they comprise 82% of the total outstanding support of MODC’s programs. volunteers in fundraising.

Corporations continue to support our We continue to have support from local national fundraiser, Rock for Dimes in United Way partners in Ontario, our

32 March of Dimes Canada JONAS SALK Circle of Friends

The Circle of Friends commemorates Dr. Jonas Salk’s life-saving work in the development of the first polio vaccine and his humanitarian contributions, and recognizes the cumulative contribution of our most exceptional donors.

Visionary | $1,000,000+

CORPORATE BEQUESTS TD Bank Group Estate of Joseph, Janet and Ruby Youdell

Discoverer | $500,000-$999,999

CORPORATE Transamerica Life Canada

Pioneer | $100,000-$499,999

CORPORATE BEQUESTS INDIVIDUALS Bell Canada Estate of Alexander J. Morris Anne-Marie Canning Canadian Imperial Bank of Commerce Estate of Bernard Mandell Dr. David Collins CitiFinancial Canada Inc. Estate of Donald Alexander Cromar Alexander Christ Dentons Canada LLP Estate of Doris Goodwin Agnes Faraci Greenshield Canada Estate of Dr. Ed and Bobby Yielding Dr. Sydney L. Gershon* Horizon Capital Holdings Inc Estate of Hazel Mae Schwerdtfeger Dr. Frank Mastrogiacomo Liquor Control Board of Ontario Estate of Henry Daniel Statham The Strahan Family Princess of Wales Own Regiment Estate of Isabel Margaret McDowell The Toby Family RBC Royal Bank Estate of John Haas *Deceased Sanofi Aventis/Sanofi Pasteur Estate of Margaret St. John Scotiabank Estate of Mary Wanda Brown Shoppers Home Health Care Estate of Peter Collins The Family of the Right Honourable Estate of Vera M. Campbell Paul Martin Estate of Vera Mellisa Fleming

Annual Report 2017 - 2018 33 Corporate Spirit Award Winner Liquor Control Board of Ontario

March of Dimes Canada is fortunate enough to work with This LCBO program not only gives March of Dimes Canada many corporate sponsors who demonstrate an exceptional the opportunity to collect crucial donations that help commitment to improving their community, and each year provide services to Canadians with disabilities; it also we recognize one of them with our Corporate Spirit Award. provides a way for us to reach new audiences and spread awareness of our work. This year’s recipient was the Liquor Control Board of Ontario (LCBO). We have been part of the LCBO’s Donation Box The Liquor Control Board of Ontario has contributed Program since 1998, collecting over $183,000 in donations tremendously to improving the lives of Canadians with from more than 660 LCBO locations across Ontario. disabilities, and we look forward to many more years of partnership.

(L-R) George Soleas, Chief Executive Officer and President, Liquor Control Board of Ontario and Andrea Luciani, Conductive Education ​​ Participant at the 2018 Ability & Beyond Dinner

of Dimes Canada to provide medical clinics several times a year in northern Ontario. MODC was pleased to honour Dr. Gershon as a Pioneer in the Jonas Salk Circle of Friends for his extraordinary philanthropy.

“Dr. Gershon was such a caring, giving and gentle soul. He would try to help all patients that crossed his path even if the issue at In Memory of hand did not fall into his area of expertise. His patients loved Dr. Sydney Gershon him. He had a positive can-do attitude and a great sense of humour. We will truly miss him.” March of Dimes Canada shares the loss of Dr. Sydney Gershon with his beloved family. Dr. Gershon passed away on April 30, - Annie Janson, Nothern Medical Clinics Supervisor 2018. For more information about March of Dimes Canada’s Northern Dr. Gershon was an outstanding volunteer for over 40 years Medical Clinics program, please visit www.marchofdimes.ca providing his time and expertise as a rheumatologist to MODC’s Northern Medical Clinics program. Dr. Gershon’s generous donation of fees helped make it possible for March

34 March of Dimes Canada PAUL MARTIN Senior Society

The Right Honourable Paul Martin Sr. spent 39 years in federal politics and a lifetime serving Canadians. The Paul Martin Sr. Society recognizes outstanding donors who follow the inspirational legacy of a great Canadian who, as Minister of Health and Welfare, introduced the universal polio vaccination to Canada.

Investor | $50,000 – $99,999+

CORPORATE Savaria Dr. Markku Nousiainen Allergen Inc. Sherkston Shores Neil & Deborah Rosta Beaver Narrows RV Resort Stewart McKelvey LLP Dr. Veronica Wadey Co-Operators General Insurance The Cadillac Fairview Corporation Company Limited Leisure Time Park & Trailer Sales Leon’s Furniture Limited INDIVIDUALS McGowan Lake Campground Inc. Mark Golding Power Corporation of Canada Dr. Andrew Howard Sandy Beach Resort & Trailer Court Ltd. Pierrette Lévesque

Benefactor | $25,000-$49,999

CORPORATE INDIVIDUALS Anthony Lisanti Country Gardens RV Park Neil Anthes Sandra Nymark Fidelity Investments Canada ULC Alexander P. Beaton Andria N. Spindel Fisherman’s Cove Tent & Trailer Park Dr. Gladys Chan Dr. Lianne Tile Genx Inc. Michael Chao Linda Yielding Green Line Properties Limited Dr. Dale Dantzer (Hammock Harbour) Murray Edwards ISAAC Canada Charles Gallant McInnes Cooper Elizabeth Greville Sunspace Sunrooms Kathryn Kennedy TD Insurance - Meloche Monnex Steve Laciak

Annual Report 2017 - 2018 35 Patron | $10,000-$24,999

CORPORATE Queen’s University Dr. Simon Harris Amdocs Rideau Acres Campground Jerry Lucas CGI ISMC Scodesign Distribution Inc Dr. Harsha Malempati Costco Wholesale Canada Ltd. Sun Life Financial Inez McDonald Delmar International Inc. TE Connectivity Sydney R. McMorran Dynavox Canada Inc. Temec Engineering Group Limited Gary & Joyce McMurray Edgewater Financial Group Ltd. Woodland Park Limited Margaret Meynell General Coach Gail Stewart Mores Faurecia INDIVIDUALS Robert C. Morris Great-West Life Assurance Company Dr. Jihad Abouali Marion J. Potter Home Medical Equipment Ltd. Marjorie Allen E. M. Mae Potton Hydro One Employees’ Pensioners Harold A. Baardsnes Keith & Patricia Rodgers Charity Trust Alan B. Barkin Jenelle M K Ross Ipsen Biopharmaceuticals Canada Inc William & Karen Ann Barnett Kim Shannon JDS Fundraising Services Inc. Marc J. Dore Marie-Luc Simoneau JSS Barristers Steve Driz Paul R & Betty Simpson Kao Canada Inc. Henry Ens Jeffrey B. Steckley McKesson Canada / Drug Trading Co David Farmer Dianne Tyers Ltd. David M. Fisher John H. & Josie Watson Ontario Federation for Cerebral Palsy Dr. Shawn Garbedian Charan Kumar Bommireddipalli People Corporation Paul Fink & Beth Gorbet Permobil Maura Harrington

Member | $5,000 – $9,999

CORPORATE Ideas For Independent Living Inc. Tropic Air Systems ATB Financial Liberty Tax Service University Hospitals Staff Credit Union Atlantic Poly Liners Inc. McMillan Law Professional Ltd. BMO Capital Markets Corporation Wellington Laboratories Inc. Brewha Craft Beer Festival Meridian Credit Union Limited Cameco Corporation Middlefield Group INDIVIDUALS CIBC Mellon Parkbridge Lifestyle Communities Inc Joseph Amalraj Cox & Palmer Performance Medical Louis & Marie Audet Dalton Pharmacy Power Workers’ Union Dr. Nehama & Moshe Baum Deloitte LLP Recyclable Materials Marketing Rosemary Beech Drive Medical Canada Inc. Salma Jaffer Law Catherine M. Bell GMP Securities L.P. Sita Advanced Resources Canada Ltd. Christie Blatchford Horizon Employee’s Charitable Fund Suncor Energy Ralph Bond I M P Group International Telus Communication Inc. Peter Bruneau

36 March of Dimes Canada Member | $5,000 – $9,999

Harold Buttle Marilyn Irving Cicely A. Scroggs Horacio Carletti Dusan Jahnatek Catherine A. Sherrard Bert Carriere Roth James Faida Smale Dr. John S. Carruthers Victor Jhauj Dr. Avrum A. Soicher Mark Chan Audrey Kenny Robert & Ruth Stapleford Annmarie Chin David A. Kirkland Karan M. Stemmler James K. Christie Patrick Kuiack Mary Lynne Stewart Adam E. Cieply Ilguiz Latypov Uwe Storjohann Michael Claener Marcey Leggett Janet Thomas Michael Cole Leah Lepage Dennis R. Ullman Gary Conkle June Levy John De Lind Van Wijngaarden M G. Corbett Jean B. Liberty Tom Varty Terence Corcoran Stuart W. Logan Jack Verduyn Isobel M. Cork Elizabeth Ann Lounsbury Mary C. Watson Charles Coupal Cheryl Luciani Audrey Wilson Ellen Coyle Brenda MacDonald Kathleen Wilson Jane O. Croft Joanne Mazzoleni W. Brett Wilson Kenneth G. Daugherty J. G. McEachern John E. Wittmann Dr. Joseph P.A. Dooley Brian McKeown Richard Woodley Christine M. Drane Lisa Mohamed Brenda Yates Judith I. Duff-Newton Anne More Jimmy Yung Bruce Earle Dan Mucka Henry Ziernfeld Norma Edwards Rod D. Mundy Lynne Zucker Claudette Fex Carlos Narvaez Alvin Fleischaker Joseph H. Natywary Janet M. Fuhrer Matti T. Nenonen John & Alda Futhey Ronald Y. Nishi Stevan Gacesa Alistair J. Packman Duncan Galbraith William J. Pearson Daniel Gideon Patricia Peel Sarah Guerin Jeff P. Pellarin A. Guerra David Pettypiece Lorraine Halabisky Eileen H. Philp Colin Hardman Judy Quillin Ruth Hawkes Donald E. Rolfe Claudelle Hegedus Virgina Roxas Glynis Henry Janice Ryan-Whitton P. J. Holway Peter Schofield Kevin D. Howes Maria Schroeder

Annual Report 2017 - 2018 37 ELLEN FAIRCLOUGH Society

Ellen Fairclough was Canada’s first female federal Cabinet Minister. She was the Honorary Chair of Ontario March of Dimes 40,000 Marching Mothers® who canvassed door-to-door in neighbourhoods across Canada, raising funds for polio research. The Ellen Fairclough Society® commemorates her pioneering spirit.

The Society recognizes donors whose individual or cumulative gifts are $1,000 – $4,999. Due to limited space only donors who have contributed $1,000 – $4,999 within this fiscal year are recognized here.

CORPORATE IBM Canada Ltd. Vancouver Odd Fellows Louise Lim Access Independent Living Ingredion Canada Lodge #90 Pressé Mason Services Incorporated XE.com J David Mather ACT Lelowena West Council Laborie Medical Technologies Yurek Pharmacy Ltd. Russell Sean McDonough #1003 Canada ULC Phyllis Meikkeljohn Army, Navy & Air Force Landmarks/Doric No, 654 INDIVIDUALS Diane Mitanis Veteran Unit #376 Lethbridge Branch Navy Alfred W. Apps Joe Morrison League Benefaction Foundation Luis Barreto Shirley Mungall London Police Association Bluewater Power Bruce Buchanan Gaitri Nanan Madaisky & Company Canada Post Janet Candido Peter Pekos Medability Canadian Living Michael Cavanagh Marc-L Porter Mercer Canadian Progress Club William B. Collins Paul Randall (Saskatoon) Motion Specialties Luigi Conflitti Margaret Rautenberg Caraco Storage Solution ONCAP Management Herman Dhotar John Roepke Challenger Motor Freight Partners Roger A. Dixon Brian Rogers CI Investments PartnerIT Corporation Gregory Driscoll Sonia Dawe Ryan CIBC Mellon Global Securities PRC Prentke Romich Company N Louise Dryver Mehdi Sadoughi Services Precision Home Medical Claire Duboc Louis Sentesy Corrosion & Control Equipment Hazel Egerton Construction Preferred Home and Bath Mark Slay Tarek El Dewy Ellis-Don Construction Limited Richards Buell Sutton LLP Glenn Solomon Robert & Marianne Eng William Southern Enterprise Rent A Car Canada Royal Canadian Legion Branch 48 Laura & Steve Fitterer Krista Sullivan Foundation Royal Canadian Legion Branch 82 Fort Lions Langley Gaming James Flanagan Jim Taipale Royal Canadian Legion Branch 234 Account Osama Freija Anthony Vivona Royal Canadian Legion Branch 322 Gudmundseth Michelson LLP Mary-Joan Giffin Raymond Wagner Savaria Concord Lifts Inc. Hodges Home Renovations Inc. L J Hooper Lynn Wagner Silver Cross Automotive Inc. Homewood Health Products Inc. John Ide Michael & Mary Wells Singleton Reynolds LLP Horizon North Logistics Inc. Laura Kember Timothy Williams Sofina Foods House of Wax Holdings Ltd Wanda A. Komorowski Kinnie Willis Solo Liquor Stores Ltd. Hub International Limited Marilyn Krelenbaum Catherine Winchester Tundra Process Solutions Ltd. Human Care Amanda Lang Hendrik Wondergem Urban Poling Inc. Hunt’s Healthcare Inc. Guy N. Launay Raymond Young

38 March of Dimes Canada Back Row: Abhi Sinha, Daniel Hall, Sean Carrigan Front Row: Christian Le Blanc, Tracy Schmitt, Lisa Fearnley (Worden) and Kate Linder OTHER DONATIONS

AGENCIES AND SERVICE Country Gardens RV Park FOUNDATIONS CLUBS Emerald Lake Trailer Resort & Al Roadburg Foundation Bingoland South (Nepean) Waterpark Albarrie Foundation Delta Bingo Gaming Centre (Barrie) Fisherman’s Cove Tent & Trailer Park Albert and Temmy Latner Family Delta Bingo Gaming Centre General Coach Canada Foundation (Peterborough) Global Coin Solutions Alberta Health Services Staff Charities Community Spirit Gaming Centre Great Blue Resorts Fund (Kingston) Green Wood Gems Allard Foundation Fort Langley Lions Hammock Harbour RV Park Amber Shurb-Beach Fund Lions Club of Kingston Leisure Time Park & Trailer Sales ArcelorMittal Dofasco Employee Mississauga Central Lions Club Donations Fund Linwood Parks Rotary Club of Bowmanville AWB Charitable Foundation MediaTown Marketing Knights of Columbus - Holy Redeemer Betty Quintus Memorial Trust Mr. Sub (MTY Group) Council #10888 Bourassa Savaria Foundation Ontario Recreation Vehicle Dealers Resorts of Ontario Brumara Foundation Association (ORVDA) Cranberry Resort Brunatti-Dyment Fund at the Niagara Our Ponderosa Cottage & RV Resort Travelodge Belleville Community Foundation Parkbridge Lifestyle Communities Calgary Foundation Pioneer Point Cottage & RV Resort BEQUESTS Canadian Foundation for Physically Play It Forward Estate of Albert Gearing Disabled Persons Qwick Wick Estate of Anny Hollander Catherine and Maxwell Meighen Rideau Acres Campground Foundation Estate of Charlotte Ann Duke Sandy Beach Resort Clarendon Foundation (Cheshire Estate of Emil Fritscher Santa’s Village Homes) Inc. Estate of Evelyn Jenkins Sherkston Shores C M Odette Philanthropic Foundation Estate of Hugh Lawrence Nugent Sun RV Resorts Community Foundation for Kingston Estate of Lola Jean Thompson SunCruiser Media & Area Estate of Margaret Louise Moran Sunspace Sunrooms Crist Family Foundation Estate of Mary Bird The Branding Company D & F Zurbrigg Family Foundation The John A. Sanderson & Family Trust D.H. Gordon Foundation Woodland Park (Sauble) David & Shelley Peterson Foundation CAMPERS HELPING CAMPERS Derick Brenninkmeyer Charitable LIFE INSURANCE PLEDGES ATL Distributing Foundation Fraser Deacon Bensfort Bridge Resort Doug Harvey-Smith Fund - Community Jerry Lucas Bids for Benefit Foundation of Ottawa Patricia Maguire Bissell’s Hideaway Dr. Samuel S. Robinson Charitable Camping In Ontario Andria Spindel Foundation Canadian Recreational Vehicle Duboc Family Foundation at Toronto Association (CRVA) Foundation

40 March of Dimes Canada Dunkley Charitable Foundation Jewish Foundation of Manitoba London Community Foundation Ed and Ina Ostergaard Family Fund Joan Arbogast Memorial Fund Miriam and Harold Green Family Edmonton Civic Employees Charitable John & Judy Bragg Family Foundation Foundation Assistance Fund Lohn Foundation National Steel Car Employee Donation Harmonize for Speech Fund London Community Foundation Fund Harold E. Ballard Foundation Malloch Foundation Fund at Hamilton Oakville Community Foundation Henry & Zelda Korenblum Family Community Foundation Paul & Bernadette Wainwright Family Foundation Marilyn Takefman Fund Foundation Hope Charitable Foundation Martin Foundation Fund at Hamilton PDM Charitable Foundation J. E. Panneton Family Foundation Community Foundation Sarnia Community Foundation Jack and Barbara Hay Foundation McLaughlin-Flinn Fund Toronto Star Fresh Air Fund James & Alfreda Parlee Fund McLean Smits Family Foundation Vancouver Foundation JBH Fund, held at Vancouver MI Corazon Foundation Walker Wood Foundation Foundation Michael Albert Garron Foundation Windsor Foundation Jewish Community Foundation Of Michael Halls Social Services Fund - Winnipeg Foundation Montreal

(L-R) Mary Lynne Stewart, National Director of Fund Development and Communications, March of Dimes Canada - Lisa Snelgrove and Noreen Ahmed, Liberty Tax.

Annual Report 2017 - 2018 41 FUNDERS

UNITED WAY PARTNERS United Way Stormont, Dundas and South East LHIN United Way Centraide North East Glengarry South West LHIN Ontario United Way Waterloo Region Toronto Central LHIN United Way Elgin Middlesex Communites Waterloo Wellington LHIN United Way Greater Toronto United Way Guelph Wellington LOCAL HEALTH INTEGRATION GOVERNMENT NETWORK PARTNERS Dufferin Without government support and United Way Kingston, Frontenac, Central LHIN recognition of the needs of people Lennox, & Addington Central East LHIN with physical disabilities, many of our United Way of Northern British Champlain LHIN programs and services would not be Columbia Erie St. Clair LHIN possible. United Way of Thunder Bay Hamilton Niagara Haldimand Brant LHIN We thank the provincial and federal United Way Sarnia-Lambton Mississauga Halton LHIN governments for their various contributions. United Way Sault Ste. Marie and North Simcoe Muskoka LHIN Algoma District North East LHIN United Way St. Catharines & District

(L-R) Sheri Lynn, Director of Marketing, Permobile - Tracy Schmitt, MODC Ambassador - Alan Boyd, General Manager, Permobile

42 March of Dimes Canada ROCK FOR DIMES

The fourteen amateur rock band competition is made possible by great volunteers, bands, corporations, business venues, and individual supporters.

CORPORATE $500+ Cox & Palmer LLP Madaisky & Company 4M Management Ltd. Crosson Holdings Marilyn Takefman Fund A&M Sewer And Water Services Custom Mobility Mathews Dinsdale & Clark LLP Access Independent Living Services Dentons Canada LLP McGregor Financial Inc. Access Ramp & Mobility Systems Inc. Devonian Coast Winery McInnes Cooper Accessible Daily Living Drive Medical Canada Inc. McKesson Canada / Drug Trading Co. Ltd. Peggy Stewart-Triland Realty DRUMS Inc. McMillan Law Professional Aeroterm Echelon Wealth Partners Corporation Agency59 Response Ltd. EllisDon Group of Companies MedAvail Technologies Inc. AGTA Home Healthcare Espace Libre Mercer Airgo Fidelity Investments Canada Meridian Credit Union Limited American Standard General Coach Canada Montreal Stroke Club Chapter ATB Financial Goldline Mobility & Conversions Moving Forward Rehabilitation and Wellness Center Atlantic Poly Liners Inc. Gudmundseth Mickelson LLP Oxford Dodge Chrysler (1992) Ltd Baber Design + Build Hill Street Beverage Co. Paladin Labs Barrier Free Real Estate HME Limited PartnerIT Corporation Bayshore Home Health Hodges Home Renovations Inc. Pellarin Inc. Bluewater Power Distribution Corp. Home Modifications Canada Performance Health (formerly BMO Financial Group Homewood Health Products Inc. Patterson Medical) Braunability Canada I M P Group International Permobil Canada Bruno Inspirations News Precision Home Medical Equipment Burchells LLP Jenkins Marzban Logan LLP Pride Mobility Products Caesars Windsor Hotel & Casino John McMillan LLp Prohibtion Free House Canadian Progress Club (Saskatoon) JSS Barristers RE/MAX Canadian Tire Laird Plastics Respiratory Homecare Solutions Canoe Financial Lawdell Services Limited Partnership Canada Inc. Caregiver Omnimedia Inc. Lemay 60 Richards Buell Sutton LLP Cash Casino Leon’s Furniture Limited Saskatoon Aerocentre Casino Nova Scotia Lerners Lawyers Savaria CI Investments Liberty Tax-Markham Scodesign Distribution Inc. CIBC - MELLON London Police Association Scodesign.com CIBC Wood Gundy London Police Service Silver Cross Automotive Canadian Mortgage and Housing London Renovations Silver Cross Automotive Inc Corporation Long & McQuade Musical Instruments Singleton Reynolds LLP Corona Theatre Lumina Management Consultants Singleton Urquhart Reynolds Vogel LLP

Annual Report 2017 - 2018 43 Solo Liquor Fred Boehli Darran McDougall Stewart McKelvey LLP Russell Broom Joe Morrison Sunspace Sunrooms Lauri A. Brunner Glen Murphy Temec Engineering Group Limited Adam E. Cieply Iris Nicholaichuk The Automax Centre Kelly Cooper Dan Owen The Bike Shoppe Fred Dermarkar Jeff P. Pellarin The Great Hall Marc J. Dore Marc-L Porter The Walkin Tub Paul Dunphy Brian Rogers Tilco Electric Ltd. Terry Eisthen Mark Slay Tony Nicastro RE/MAX REAL ESTATE Steve Elkin Glenn Solomon Trillium Bookkeeping Inc. David Farmer Mary Lynne Stewart Tundra Process Solutions Ltd. Frank Forte Dawn Stewart Vogel LLP Peter Gatzsch Krista Sullivan Wagners Daniel Gideon Jim Taipale Wilcock Mobile Service Ltd. Esther & Moishe Halpern Dennis R. Ullman Youngs Insurance Brokers David A. & Yukiko Joyce Raymond Wagner Yurek Pharmacy Ltd. Calum A. Hester & Hiroko Lynn Wagner Kitamura Robert Walker ROCK FOR DIMES INDIVIDUAL Marilyn Krelenbaum W. Brett Wilson $500+ Irwin Levy Stephen & Tamara Wong Sarah Baber Pressé Mason Charles & Alice Yam Mike & Niloufer Bhesania Andrew McCoubrey

A band performance for Rock For Dimes Calgary, 2017.

44 March of Dimes Canada GIFTS IN KIND

The following companies have generously donated products and individuals have donated their gift of valuable time by appearances in support of our special events; namely, Rock for Dimes (nationally), the Ability & Beyond Dinner, and OpportuniTEA with Kate Linder in Calgary and Toronto.

CORPORATE MASTER Cineplex Holland America 24 HRS, Toronto 100.7 Cool FM (Windsor) Hollywood Magic 3Mgives Classic Rock Free 98.1 FM, London Husky Alaska Airlines Continental Currency Exchange iFab Incorporated Ambassador Limousine Coral Spa Inspirations Art Gallery of Ontario Cowboys Dance Hall Tent Inspire Cosmetics BABOR Beauty Spa Cowtown Jack 96.9 FM, Vancouver Bacardi Canada Inc. Curel Jeanne Lotte Fashion Inc. BeautyGram Currency Converters (Waterloo) Jergens Beestung Lingerie David J. Fast John Frieda Bell Canada Dawson Dental Centres Joy 1250, Toronto Bell Media Delta Calgary Downtown Just Your Average Joes & Riverside Benefit Cosmetics Edmonton Electric Banquet Hall Big Green Egg Espy, Calgary K106.3 (Sarnia) Bishops Cellar Eternal Beauty Kaneff Golg Group Bissell’s Hideaway Fairmont Royal York Hotel Lake Wilcox BOOM 97.3, Toronto Farleyco Marketing Madison Manor Boutiqe Boston Pizza Fox Harb’r Resort MainStage Urban Clothing Braund G.C. & Co. Salon Maritime Dance Academy BrownStones Sports Lounge & Gauncho Barzilian BBQ Martock Restaurant GE Canada Massage Addict Calgary Herald Genx Solutions McKesson Canada Calgary Sun Global Currency Services Medieval Times Canada Cares Global, BC Mirvish Productions Canada’s Sports Hall of Fame Global, Calgary NBA Canada Canadas Wonderland Global, Halifax NEWS TALK 770, Calgary Canadian National Exibition Global, Montreal Noble Estates Wine & Spirits Canadian Stage Company Global, Toronto NOW Communications, Toronto Caregiver Omni Media Go North Tours/Uncork Nova Scotia Oakfield Golf & Country Club Carlton Cards Granite Ridge Golf Club On The Rocks Carriage House Inn Hakim Optical Our Ponderosa CHOM FM, Montreal Halifax Marriott Harbourfront Hotel Penguin Books Cinderwood Films, Calgary Harbour Sixty Piggy’s Pub and Grill Cinderwood Photography, Calgary Hilton Toronto Porter Airlines

Annual Report 2017 - 2018 45 Postmedia Tetleys INDIVIDUALS PSAV, Calgary & Toronto The Branding Company Tracey Bregman Q104, Halifax The Coast, Halifax Sean Carrigan Q107, Calgary The Distillery District Patti Denney Red Rose Florists The Keg Paul Dunphy Renaissance Wine Merchants Ltd. The Weather Network The Gail Family, Calgary Riggi Media International Inc. The Old Triangle Irish Alehouse Bret Hart RnR Wellness The Palace Theatre Daniel Hall Sarifle - TAAJ Service The Westin Calgary Elizabeth Hendrickson SaskPower Toronto Maple Leaf Alumni Bryton James Scott Grondin Photography Toronto Sun Christian Le Blanc Shakers Roadhouse Trusted Marketing Services Kate Linder Sharp Electronics Twinings Francis Castro Lostalo Sherkston Shores/Live Lounge Ultimate Currency Exchange Carolyn MacKenzie Sherwood Park Music V-MediSpa Mishael Morgan Soulpepper Via Rail Joan Nikolaou Stage West Theatre Restaurant Warner Marketing Linda Olsen Steeped Tea White Point Beach Resort William Shatner Sun RV Resorts Woodbine Entertainment Group Robin Wyss Sunspace Sunrooms

2017 Aphasia Camp participants

46 March of Dimes Canada Annual Report 2017 - 2018 (L-R) Jess and her guest with RJ Mitte at the 18th Annual Ability and Beyond Dinner. 47 MARCH OF DIM ES CANADA’S FUTURE Conductive were worried about finding programs After Stroke information and the required services The creation of this new model of care that would help Adele continue to Education® Program such as hospital visitation programs is the outcome of MODC’s National progress. They wondered - “Now What?” A new Canadian Model like Peers Fostering Hope and Linking Stroke Recovery Strategic Initiative It has been said that children are our To their relief they found out about our Survivors with Survivors; information which involved planning with stroke ® of Care to Support future. MODC’s Conductive Education® Conductive Education Program. and education through print material survivors, caregivers, health care Stroke Survivors and and an After Stroke website, as well as partners and community stakeholders. Program is helping children become Thanks to CE, and MODC’s wonderful Caregivers in Navigating System Navigation. We also rebranded our stroke recovery part of that future by helping them Conductors, Adele is enjoying her first become more engaged in life. This the System services emphasizing MODC’s year in a regular junior kindergarten 2. Successful transition from home program is also offered to adults of all mission to support stroke survivors to class. She’s worked hard at developing Stroke is the leading cause of disability to community - is focused on ages. maximize their independence, personal the skills she needs to safely navigate in Canada. According to the Heart and helping stroke survivors to regain empowerment and community ® the playground, master uneven surfaces, Stroke 2017 Report there are 400,000 their function through a variety Conductive Education is a unique participation. We have a new and run, and jump. She even goes up and Canadians living with the effects of of services such as, Community program that combines education energized look and feel represented in down stairs – it’s something most of stroke. The number of stroke survivors Visitation; Next Steps Walking Program; with rehabilitation to support people a redesigned logo and tagline which us take for granted, but represents an is increasing due to improvements in Conductive Education®; Aphasia and with neurological motor disorders. was informed by stroke survivors. It exciting milestone for Adele. medical interventions and prevention Communication Disabilities Program Participants work in groups but has a underscores the After Stroke Program’s education. and Aphasia Camps. This is followed plan to meet their unique needs and Adele’s parents say she’s thriving in CE place in the continuum of care within challenges, with the aim of becoming by an important component which – gaining confidence, becoming more The reality is stroke survivors are the community services sector. Our more independent. assists participants in maximizing social, making friends – and they’re largely left to figure everything out on brand highlights the value of our their community participation overjoyed. Adele’s hard work is paying their own when they get home. services in bridging the gap between Children usually focus on meeting and independence. Some of these hospital, home and the community. developmental milestones, so they off, as she moves towards a level of MODC has taken a leadership role services include Peer Support Groups; can more easily perform daily tasks independence that her parents weren’t in stroke recovery at home, and Recreation and Accessible Travel; like brushing their teeth or getting sure was possible. in the community, with an After Independent Living Services and dressed. Adults, on the other hand, Most importantly, CE will be there for Stroke Model, focused on helping Employment Services. work towards learning or re-learning the rest of Adele’s life. She’ll be using stroke survivors, and caregivers the skills they need to function as 3. Advocacy and Research - Our the tools she’s learned, and learning during recovery, giving them tools afterstroke.marchofdimes.ca independently as possible. Conductive advocacy work aims to inform new ones, to meet new challenges and services to navigate their “new Education® helps participants set goals government policies and research and reach new goals as she grows up. normal.” work and is part of our commitment and meet them in a stimulating group Whatever’s next, Adele will be ready to continuous quality improvement. environment. with the support of her Conductors at MODC’s model has three components, all with a goal of facilitating a March of Dimes Canada. Another important feature of our successful transition from hospital to Meet Adele Temiseva new model of care is the After Stroke home and later back to the community. Adele was diagnosed with hemiparesis To tell us about your story, go to Website which aims to address the lack The model is informed by evidence syndrome as a baby in London, www.marchofdimes.ca/Contact of easy access to resources for stroke based research. England. Her condition made it difficult survivors and caregivers. The After The fastest growing population serviced for her to use her right hand and learn Stroke website is a self management in the Conductive Education® Program are 1. Successful transition from hospital how to crawl. Once Adele took her first - is focused on supporting site which offers support, education stroke survivors. MODC’s 2018-23 Strategic to home step, it was another year before she stroke survivors in returning to their and information about the community Plan projects that by 2023 more than 50% was walking independently. home environment and reducing services and partnerships that are of the participants in this program will be hospital readmissions through dedicated to supporting stroke Adele at a Conductive Education® Program Class When the family moved to Canada, they stroke survivors. Bonnie Brennan, a participant in our Mississauga Next Step Walking Program. emotional support, access to survivors and caregivers.

48 March of Dimes Canada Annual Report 2017 - 2018 49 English and French versions of the Annual This annual report covers the last fiscal Report 2017 - 2018 are available online at: When a person or their family members year of our 2013-18 Strategic Plan. www.marchofdimes.ca/annualreport are faced with a life changing experience So, Now What? or barrier as the result of a disability,

We are embarking on the next phase of they often wonder – “Now What?” What MODC’s evolution with 2018 marking the will this mean for me and my loved 67th year of operations, the launch of Now What? our 2018-23 Strategic Plan, and a ones? Transitioning from living a life change in leadership with the retirement without a disability to living with a of our President and CEO, Andria Spindel. disability can be a very complex and ENGAGING LIFE challenging process. March of Dimes Canada’s many programs and services to Supporting Inclusion, Choice and Control for People with Disabilities, 2018-23 support people who are involved in this

Strategic Plan: March of Dimes Canada process to realize their full potential. As

you turn the pages of this Annual The new Strategic Plan continues to focus ANNUAL REPORT on the following four strategic pillars: Report, you will encounter stories of • Service to an Expanding Constituency 2017 - 2018 people at different ages and stages of • Building Stakeholder Relations their life who were faced with this • Financing the Vision • Creating an Appropriate and Sustainable question. Their stories tell of a wide

Infrastructure range of programs and services offered

through March of Dimes Canada that Over the last few years the concept of inclu- sion has replaced integration as the will show you how we provide means for people with disabilities to attain One Stop: Opportunities for Independence. equal rights. The theme of the strategic plan conveys this vision through the lens of “creating a society inclusive of people with physical disabilities”, which is MODC’s March of Dimes Canada vision statement. 10 Overlea Boulevard, Toronto, ON M4H 1A4 www.marchofdimes.ca | [email protected]

Tel: 416-425-DIME (3463) To view our 2018-23 Strategic Plan go to: Toll-free: 1-800-263-DIME (3463) www.marchofdimes.ca/StrategicPlan CHARITABLE REGISTRATION No.: 10788 3928 RR0001 www.marchofdimes.ca /MarchofDimesCanada @modcanada @marchofdimescda /marchofdimescda